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Domino's Pizza Complaints & Reviews

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Updated: Oct 27, 2025
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Domino's Pizza reviews & complaints page 197

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P
Prashanth Sagar
from Gurgaon, Haryana
Aug 10, 2016
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Address: 500004
Website: Dominos

Hi,

I have domino's app installaed on my phone and i have got a notification on 22nd july that one plus one pizza is free and if i make pay it via paytm, i will get 50% cash back,

I have got my order and i was told by store (Masab tank, hyderabad) that i will get cash back in 7th days, but nothing happened.

I called after few days and response is not satisfactory and store managers was passing on bucks to paytm..

I went ahead and logged a complaint on 3rd aug (Complaint #1567915) and i have got auto generated email, but no response till now.

Pls check and revert on [protected]@gmail.Com
Domino's Pizza customer support has been notified about the posted complaint.
Dominos Bangalore are sending unwanted SMSs to my mobile number [protected]. They are not stopping sending SMS to my mobile phone.
Received the delivery almost two hours after order. the pizza was cold and hard as stone. Store would not pick calls and respond.
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    Ruqsberry
    from Devgadh Bariya, Gujarat
    Aug 10, 2016
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    Address: Navsari, Gujarat, 396445
    Website: www.dominos.co.in

    I got a msg from dominos, saying this friendship day say it with love! Celebrate it with domino's! Buy any medium/large pizza & get 30% off. Cpn: crm5715162f01 valid till: 7 aug share your friend's details in the link below and we will share ur love to your friend too. http://piza.io/f/a.asp?i=( mobile num) t&c. This was the msg. When we went to dominos tht night. We ordered midium margerita with extra mushrooms. N showed this msg. The one taking the order said tht there is no offer for margerita.In the msg we got, it is said any medium or large pizza. By this msg we were missguided and we didnt get the offer by which we were attracted. Very disappointed. Thank you.
    Domino's Pizza customer support has been notified about the posted complaint.
    Especially for sec 63 branch.misguide to customer server miss jyoti k and poor quality 3rd class of margerita pizz m very disappointed.
    I bought a Pizza of Dominos from Jubilant Foodworks Limited, Plot 609, V.N.Purav Marg, Chembur Mumbai- 400074 (Invoice Number: 65786/17/55453 Order: 154 Dt 10/24/2017 time 19:57, Server:Vandana N). After taking the Pizza I saw that Origano and Chili flakes sachets are not given instead one sachet of tomato ketchup is there. Thinking it to be a mistake I asked for it, which I used to get earlier. It was told that those are out of stock, though it was not told during taking the order.
    In bill also it is written that Origano and Chilliklakes sachets are served along with offer & I like to it those with Pizza.
    This type of cheating should not be there. If some thing is not there it should be informed in advance so that customer can choose some alternative, there are other Pizza outlets apart from Dominos. - C.Sengupta, [protected], [protected]@gmail.com
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      Heather Shults
      Aug 10, 2016
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      Address: 37804

      I ordered a half beef and half green pepper and olive. I do not eat meat. When we picked it up we were not satisfied with the beef so we asked for bacon. Instead of making a new pizza they picked off the beef put bacon on it then put it back in the oven. Now it is burnt, stinks, and still has beef on it. Plus there is beef and bacon under the cheese
      Domino's Pizza customer support has been notified about the posted complaint.
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        S
        Smrutam
        from Indore, Madhya Pradesh
        Aug 9, 2016
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        Address: Indore, Madhya Pradesh, 452012
        Website: www.dominos.co.in

        I had placed an order (#144) dated 9th august 2016, which included a veg herby as well as a non-veg herby pizza. but the delivery made had only veg herby. even though, i made contact with the branch, they did not make an effort to reroute the right order to me. after it, my calls were blocked. moreover, the original delivery was late and lacked tissues to complement it.
        Domino's Pizza customer support has been notified about the posted complaint.
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          Nagalakshmi Kothapalli
          from Bengaluru, Karnataka
          Aug 9, 2016
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          Address: Bangalore, Karnataka, 560067
          Website: dominos.co.in

          Hi,
          On 8th july iwas trying to place order with domino's and was trying to pay via net banking an amount of rs330, but the transaction failed and till now ii didn't get the money back.

          Domino's restaurant address
          Brookefield, first floorplot no 7d, brookefield roaddoddanekkundi village whitefield, bangalore - 560048 ph. No.[protected], [protected]

          Kindly take the necessary action and refund the money.

          Regards,
          Nagalakshmi
          Domino's Pizza customer support has been notified about the posted complaint.
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            N
            nitinsh
            from Gwalior, Madhya Pradesh
            Aug 8, 2016
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            Address: Jhansi, Uttar Pradesh, 284003
            Website: Dominos

            Hi

            I had booked an order of rs 476 from domino's pizza online on their website at 07/august/2016. But due to some reasons order didn't confirmed. But money deduct from my account please refund the money of following failed transaction

            Customer name - anshu khare
            Phone no [protected]
            Date of incidence - 7 august 2016
            Transaction id 07/08/2016 payu/[protected]/[protected]/ 476.00
            Domino's Pizza customer support has been notified about the posted complaint.
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              P
              Peddy16
              from Delhi, Delhi
              Aug 8, 2016
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              Address: Dehradun, Uttarakhand, 248001

              Hi,
              I tried to order a pizza from dominos on 06 aug 2016 at around 06:20 pm. I made payment of rs. 273/- through net banking of sbi, details of which are - gsbi[protected]ig0cmcfjo5.
              Payment was debited and transferred to merchant but order was not confirmed.
              I cross check with sbi customare care and they told that the transaction reached to merchant successfully. How can i get my money back? I'm enclosing a snapshot of my account statement showing the transaction reference no.

              For this, i am eagerly waiting for your response
              +1 photos
              Domino's Pizza customer support has been notified about the posted complaint.
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                D
                Devesh1982
                from Mumbai, Maharashtra
                Aug 8, 2016
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                Address: Lucknow, Uttar Pradesh, 226015

                Today i ordered double cheese burst 2 pizza, very bad experience today, pizza was not hot & cheese also not double... After many calls,
                I ordered pizza at 10:07 pm but after 1 hour i recieved the same,
                Receipt also attached with this complaint.
                My mobile no. [protected]
                Regards
                Devesh
                Mail i'd :- [protected]@gmail.Com
                +1 photos
                Domino's Pizza customer support has been notified about the posted complaint.
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                  P
                  priyankacpr
                  from Delhi, Delhi
                  Aug 7, 2016
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                  Address: New Delhi, Delhi, 110092
                  Website: www.dominos.co.in

                  I placed a order at 9:30 pm 7 aug 2016 but didnot receive till 11:30 pm. When called to the branch they gave lame excueses like your order is bulk or our delivery boy is out or didnot find the address. I called atlist 4 times and now they said that restaurant is closed so cannot deliver your order. Staff name is ram. What kind of promises you made that your order is delivred within 30 min or it will be free. But i didnot get my order in 2 hrs...
                  Domino's Pizza customer support has been notified about the posted complaint.
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                    M
                    Manvi bhardwaj
                    from Shahkot, Punjab
                    Aug 7, 2016
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                    Address: Hoshiarpur, Punjab, 146001
                    Website: Payment done from PAYTM.

                    Dear team.
                    Yesterday I order the pizza online and the payment did by paytm.payment is successful but I could not get my order even not any confirmation call for order from yours nearest location.the payment snapshot is attached with this.kindly do the needful.
                    +1 photos
                    I ordered pizza online and total amount on internet shows 61 rupees because of some money in my account and 1 offer. Even message from Domino's says 61 rupees. But on bill it is written that total amount is 391 rupees, so I had to pay 391 and my money from my account is also gone. I still have bill and message. Please pay attention to it.
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                      S
                      shiver
                      from Noida, Uttar Pradesh
                      Aug 7, 2016
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                      Address: Meerut, Uttar Pradesh, 250110
                      Website: dominos

                      I have made a order of peppy panner pizza of medium size today that is 7/8/2016 at 4:00 p.m. When I am making payment my money is deducted from my account Rs.358. But it is not showing that I have made the order. I want my money back .or deliver the pizza.its being 2 time that this is happening with me..my previously money that is deducted from my account. But still it is not refunded but this time I want my money back..
                      Domino's Pizza customer support has been notified about the posted complaint.
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                        P
                        Peddy16
                        from Delhi, Delhi
                        Aug 7, 2016
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                        Address: Dehradun, Uttarakhand, 248001

                        Hi
                        This is Ankit. I tried to order a pizza from Dominos on 06 Aug 2016. I made the payment of Rs 273/- through SBI net banking. Details of which are:-
                        GSBI[protected]IG0CMCFJO5

                        Payment debited but order was not confirmed. Pls assist me to get my money back
                        Thanks n Regards
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                          V
                          vrmvshl
                          from Mumbai, Maharashtra
                          Aug 6, 2016
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                          Address: 400708
                          Website: pizzaonline.dominos.co.in

                          I had placed 2 orders for pizza at 9:30 pm but till 11:30 i didn't received the pizzas. I tried at customer care but my phone was kept on hold and no body supported to get information on the status of my order.
                          The airoli, navi mumbai branch was not even picking the call.

                          My 1st order no. Is 611 and trace no. Is cc[protected]
                          My 2nd order no. Is 626 and trace no. Is cc[protected]

                          I need my money back and i also need you to review this matter seriously.
                          Domino's Pizza customer support has been notified about the posted complaint.
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                            Dhiraj Sahoo
                            from Chennai, Tamil Nadu
                            Aug 6, 2016
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                            Address: Pune, Maharashtra, 411058
                            Website: www.dominos.co.in

                            Hi
                            I dhiraj sahoo ordered pizza veg extravaganza large order 218 invoice no dp166188/[protected]/25290
                            order was made online but when pizza was delivered and I made the payment the delivery boy left post which we sat to eat it has horrible to find that 3 toppings jalapeno black olive and golden corn were missing also it was sad to notice even extra cheese was not provided it completely switched off my mood to eat pizza it was tasting like an ordinary pizza to my surprice I called on dominos outlet which delivered the pizza at 9.40 pm and no one was recieving call I have the bill copy and photograph of pizza delivered in case my complain is not resolved I will not order dominos again for sure also I will upload the bills and images online so that common people will not be cheated looking forward for resolutions my email I'd is dhiraj.[protected]@gmail.com
                            Domino's Pizza customer support has been notified about the posted complaint.
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                              A
                              Archana Bharti
                              Aug 6, 2016
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                              Address: Varanasi, Uttar Pradesh

                              Today I got msg of 50% discount at 10:20am and in the evening I after confirming about the discount and by submitting the coupon number afterly ordered for a spicy triple tango pizza. But when I got my ordered pizza it was not discounted my coupon number was CMR454D2DEEF8 valid till 15 august
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                                Amit Hasnani
                                from Mumbai, Maharashtra
                                Aug 5, 2016
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                                Address: Mumbai City, Maharashtra, 411045

                                I have had the worst experiance with dominos second time i ordered pizza at 10.5 itsbeen 11.30 and pizza has not arrived yet to my place.. When i call dominos ghatkopar branch, mumbai they say that the bread got over that we could not deliver the pizza.. Thats their problem why dint they tell me that... I got the order no. 488... I ordered it at 10.05 i dint get the pizza till now. My friends are hungry we dont food to eat.. What are we going to do now.. Sucha pthetic service my dominos i dont no how dominos has given the franchise to this people.. I want the concerned person to tell why has this happen... Such a disappointment

                                My mobile no. [protected]
                                Domino's Pizza customer support has been notified about the posted complaint.
                                I have had the worst experience with dominos Bandra Branch we had ordered the pizza for office people at around 1.13 P.M it got delivered to us after an hour around 2.15 P.M and after that the Pizza which arrived was not hot at all, when we asked the delivery boy why it is not hot he was just smiling. As we were already late for lunch we had to eat the pizza which was cold as we had no other option. When contacted the concerned Manger there at Bandra Branch Mr. Ram Pal I told him about what has happened he said we can’t do anything about it and do whatever you want. I don’t know how dominos has given the franchise to this people. I want the concerned person to tell why this has happened... Such a disappointment.

                                Invoice No. 66187/17/44398, Invoice No. 66187/17/44395

                                Branch Address - Shop No. 8, Ground Floor, Mumbai Suburban Zilladhikari Bhavan Shop Keepers Premises Co-operative Society L, Ancillary Building No. A, Administrative Building, Shopping Centre, Government Servants Colony, Opp. Chetana College, Bandra East, Mumbai, Maharashtra 400051

                                Orderd by Name – Rutu Nalawade

                                My mobile no. [protected]
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                                  Bhagyashree Bende
                                  from Mumbai, Maharashtra
                                  Aug 5, 2016
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                                  Address: Mumbai City, Maharashtra, 400097

                                  Hi this bhagyashree from mumbai.I ordered cheese burst pizza n veg parcel bt the upper govind nagar branch gve delivery wherein I notices zingy parcel me paneer toh na ke barabar tha n cheese burst ws no whr like cheese burst .thr ws vry little cheese equals to no.when contacted branch mr abhishek the head said he will gve pizza free nxt time n kpt the phn..this is nt the service expected frm u people.kindly chk this matter as I am regularly customer of dominos bt this service will forced me to switch off my interest in dominos...
                                  Domino's Pizza customer support has been notified about the posted complaint.
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                                    Akshay Mangla
                                    from Delhi, Delhi
                                    Aug 5, 2016
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                                    Address: North West Delhi, Delhi, 110040

                                    This to inform you that i recently went your one of the franchisee at G3S mall rohini sec 11 delhi, the ambience of that store is very unhygenic . There were lots of flies( mosquitoes) in store and the floor to was very dirty. We are paying our taxes so why are we not getting apprpriate services from such big companies. Also the staff there was not helpfull . Store looks like a cheap resturant it needs renovation too .
                                    Domino's Pizza customer support has been notified about the posted complaint.
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                                      Sanjay Kumar Kundu
                                      from Varanasi, Uttar Pradesh
                                      Aug 5, 2016
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                                      Address: New Delhi, Delhi, 110025
                                      Website: www.dominos.co.in

                                      I would like to bring to your notice the Domino's Pizza Outlet in Jasola Vihar New Delhi Outlet at Living Style Mall.
                                      1) AC is not working from 5th July when I had been there for a family birthday gathering. The AC's are still not fixed.

                                      2) I have ordered for two Non -Veg Pizza, as my daughter insisted for the Burger pizza I ordered a primium Non -Veg Burger Pizza . A Veg Pizza with Capsicum and Cottage Cheese delivered which my daughter hates. Asked the shop on that they mentioned that it's their fault and send in the pizza.

                                      As the pathetic condition prevailed they never sent the pizza and as a father I failed due to your people.

                                      Thanks for the distresses and agony.

                                      Sanjay Kumar Kundu
                                      24-G, Sector -8
                                      Jasola Vihar
                                      New Delhi - 110025

                                      Mob : +91 [protected]
                                      Domino's Pizza customer support has been notified about the posted complaint.
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                                        prerna babber
                                        from Agra, Uttar Pradesh
                                        Aug 5, 2016
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                                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                        Sector 50 noida (U.P) branch of domino's
                                        We ordered but never received it every time I called they said itz been dispatched and must b reachng u in 5 min but those 5 min were as long as 2 hours and evrytime in evry half an hour I calld to check d status they only said ur order has not been punched and I repetd my order thrice but still it was not punched and every time they said it will b dere in next 10-5 min. I waited for 2 hours and then I called toh there manager said u tell me the order I will send u in next 20 min but I had to cancel it coz they were not interested in even taking the order earlier. I mean itz too much you should tell coustomers straight forward that it will be there in 30 min in one call only n u shld stick to ur words also den not lyk dis. Itz unacceptable totally
                                        Domino's Pizza customer support has been notified about the posted complaint.
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