Domino's Pizza Complaints & Reviews

Hi,

I am from delhi and ordered pizza from dominoes yesterday on 14th aug via the mobile app. The amount got deducted but i did not receive any order number/confirmation and also the pizza. I had to call up their customer care department almost 5 times just to figure out that what was going on.in the first three calls i was kept on hold by customer care representatives for around 8-10 minutes as he was transferring my call to the respective outlet. But the call got disconnected each time and i was left clueless.in the 4th call i requested the call centre representative to not to put me on hold, however he also gave me the same solution and transferred the call to the respective outlet. Finally the outlet manager picked up the call and informed me that he did not receive my order and they don't take order for my area, it must be some other outlet. Hungry and agitated i called up the call centre for the 5th time and asked to refund my money as it was already 10:30. The representative raised the concern to refund my money. This time i made sure that he gives me the complaint number which is 1615604.
Worst service
So my concerns are:
1. Is ordering one damn pizza from a company like dominoes such a big problem.

2.in each call i was kept on hold for around 8-10 minutes and first 3 calls got disconnected without getting any call of solution. Does dominoes value time of their customer or they are only interested in ripping off their wallets??

3. Thirdly when jail road dominoes was not suppose to take order for vatika apartments, mayapuri then why every time my call was being transferred to that outlet. I was told that either rajouri garden or meenakshi garden branch is suppose to take my order and i should call them up. Like no one bothered to help a customer at dominoes. Is this is the way you help a customer to resolve their query?

4. Moreover no one at dominoes seem to like care about their customers. They actually made me feel like that i made a big damn mistake by ordering online. Even if they did not receive my order due to some issues i should have been informed proactively by dominoes team rather than me calling them 5 times. An order getting cancelled can be understood but when you don't inform your customer and deduct their money then it becomes an issue. I ordered pizza at 9:15 and till 10:45 i was only tracking my order. Dominoes guarantee delivery in 30 minutes where i spent 40 minutes on call just to figure out that where the hell was my order.

Can dominoes please revert on this?? Or they just don't bother.

I am a resident of Bangalore and tried placing an order with Domino's mobile application. The application processed the order and even started baking the pizza. (attached the screenshot for reference). 25 minutes later, I got a call from the Kagdasspura dominos resteraunt saying we won't deliver as your address is in non-delivery area(imagine that's the state in a metro like bangalore).

To give an idea about the difference in delivery and non-delivery area, my house was 500 m from the point where the resteraunt manager said the last delivery point was. I repeatedly requested the resteraunt manager to cooperate and deliver the order considering it was hardly 500 m away from his range. (To clarify my address is not a dacoit-hit area)

Considering that domino's accepted the order online and started processing it and gave a very delayed communication, that they won't be able to deliver, this is unacceptable. Further, considering that domino's pesters customers like me evryday with their offers, it is highly sarcastic that they refused to deliver the order in a metro and could not find an alternate resteraunt to deliver the order.

I wish to bring this incident up on an urgent notice and want to hear the response from dominos about their absolutely opposite behaviour to good hospitality and professionalism.

After charging rs 650 for a pizza, the restaurant doesn't provide tomato sauce and the delivery boy was also very rude. I lodged a complaint and was promised a complementary pizza as an apology. The pizza never came. When i called the restaurant, the started denying what they had promised. Cheaters and thieves. First of all charging so much money for one pizza, not giving the right service, and then dodging the customers with false promises. Very very angry and disappointed.

Dear sir/madam,

I had ordered pizza on 06/08/2016 vide order no. 304 at 07:23:13 pm which is delivered to me after one and half hour. At 08:50 pm, you can check this from your records against this order.

As per company policy any order completed after half hour is eligible for 100% cash back. As it is prepaid order your are requested to please make the refund to my account.

Thanks,

Pankaj sood

I placed the order through Dominos Website and amount got debited from my account. The order didn't get confirm. When I called customer support they simple said wait 7 days to get your money back. How can you expect students to wait 1 week for refund when it was a fault at your end. Either you should provide reliable service or should change your refund policy. Now almost Rs. 580 has been debited and I cannot place another order until I get my money back. You guys are scamming people with your policies. If you can debit amount in seconds you should provide refund also if you fail to fulfill the order.

I have ordered pizza and sides worth 407 and i have paid full amount but i have not got my order after 2.30 hours also i need my money back and compensation other. I have attested order proof below please go through that you will get my contact no e mail id and order details. If you want any further detail you can contact me on [protected]

Sir, myself ritu dhull i placed an order online for dominos pizza at hisar on 2:18 pm today and i recieved my order at 3:00 pm wich was 12 min late according to your condition of 30 mins please repay my amount (1046.52 ruppes) which was paid by me in advance by online transection.
My order no. is 62 dated 14/8/2016 at 2:18 pm. It would be very gratefull of you to respond to our request

Its more a request than a complain. I get 1 on 1 offer every sunday . But they send me message so late in the eevening. I would request you to send me message during aftrnoon or in morning after 10 am till 12 pm. I m yours regular customer. So plz take my matter into your concern.
Details
Offer- only fr u 1 on 1 free
Mob no. [protected]

Hi

Concern which i would want to highlight here. I had ordered pizza and this time from navi - mumbai - kamothe, order no.166. The net value of the pizza after all discount was rs.350/- (As per the online bill), however when the pizza was delivered the amount payable on the hard copy of bill was rs.358/-, a difference of rs.8/- which i am not sure why this difference.

I had ordered from pune as well but the order value mentioned and payout was always the same, and there was no difference of amount at all.

This has been a practice seen in this outlet in kamothe as everytime i ordered i observed the difference in bill amounts

I always thought that dominos had a standard pricing policy which i am probably wrong, request you to please share some light on the pricing policy

I also got a call from the owner of the branch asking me to close the case as he was ready to refund rs.8/- from the above bill and refused to refund any amount from my previous orders for which he had over priced me which is not justified

*note - i have the bills - let me know if you need the soft copy

Regards
Ushassu
[protected]

I had placed the order for two pizzas with domino's pizza at 1930 hours at banashankari iii stage, bangalore, 560085. India. The pizzas have not so far been delivered and time now is 2130 hours. I have inquired twice, all they had to say is that the pizzas have been sent already and might be stuck in traffic.

It is now over 120 minutes. This only shows total apathy towards customer service.

Below is the details of my order.

The order was not delivered within 30 minutes, instead was delivered after an hour of placing the order, so i want my amount of rs 545 to be refunded back to my account.


Hi karthik k,

Thanks for placing order with domino's. This email contains important information regarding your recent purchase. Please save it for reference.
Domino's restaurant address
Bommasandra, banglore, ground floor, no.55, r. S. Tower, bommasandra, near jade empire hotel & bommasandra fly over, bangalore, karnataka-560099, ph. No.[protected], [protected]
Guest name :
Karthik k guest mobile :
[protected] guest address :
293 19th cross, huskur gate, electronic city, 560100 phase 1, kammasandra electronic city bengaluru india txn no :
Ghmp[protected]
Order number :
16 time of order :
08/09/2016 12:33:05 pm final total :
545 payment type :
Credit trace no. :
Dc[protected]
Burger pizza - premium non veg[qty-1]
- rs. 149
Chicken parcel[qty-1]
- rs. 35
Chicken wings[qty-1]
- rs. 149
Crispy chicken strips[qty-1]
- rs. 119
Net price : rs. 452 service tax : rs. 27.12 vat : rs. 65.54 total price : rs. 545
Thanks,
Team domino's pizza india

I had orderd pizza online on 29 july for rs 959 but order was canceld due to some technical reason at dominos end. Next day ie on 30 july i recived a message that refund will be credited to account 3 4 days. But till date refund has not been credited to my account

Jaskiran singh
[protected]
[protected]@gmail.com

Hi This Complaint For Dominos,

I order # 529 was placed online at 9:38 on 12th Aug'16 for which I waited for more than 1:30 hrs as it is long weekend. After this I called your store in Noida Sector 61 to check my order status which was mentioned while placing the order online, There the manager Raju first was asking his team mate to just put me on hold but when I forced him he came on phone and informed me that my order has been cancelled. Now after 1:30 hrs I am being told my order is being cancelled and asked me to call sector 120 & place the order there. Well being 11:00 PM neither your store nor your helpline number are working. Now at 11:00 PM I am in front of my guest with no food and embarrassed on top of it your staff was not at all helpful. My next step on this would be going to consumer court with all the facts of online order # and call recording which I just had until I get a proper feedback and refund along with compensation of the embarrassment which I just faced.

I hope and looking forward for a proper and fruitful feedback.

Akshay Sood
[protected]

I had ordered a buy 1 get 1 pizza today with order no 402 . The pizza was not delivered within 3 hours also despite of frequent calls and requests. Moreover the staff tried to make a fool out o[censored]s by giving excuses. The complaint is regarding Domino's saket, new delhi.
My guests kept waiting but the order never came. This is no way where a regular customer of the restaurant is troubled.

May 31st 2016, I have order and bill was 186 rs but have 550. I have already spoken to KPHB store manager Srinivas, he told will check its IT error and update on the status. Till now I have not received any update.

On 5th August 2016 I had registered my complaint with you (Ref: Domino's Pizza Complaint Status Update [ID: 1346073])

I was informed by a reply that the Customer Care division of Domino's Pizza had been informed and that they would respond back to me. It is now one week and except for a phone call asking if we had made a complaint, there has been no action taken by Domino's Pizza.

It is sad to note that an organization such as Domino's cannot honor its own commitment to a regular customer.

Firdaus Dinshaw/Shireen Dinshaw
+91 [protected]

I applied the credit card but i have no receive after compliant also but no any action of my complain plss hurry. I have already complaint of my credit card but no action of this complaint. I am really dissatisfied, from this bank services.
This bank is very bad service provide of coustmers. Hopely my credit card receive me with in 2days.

Sindhu kushwah
Ph - [protected]

Your product was not good, specially for pizza burger, you should be aware of your product, you serve a defective piece of pizza burger, i have a image of this pizza burger.. Image is attached, kindly i request you to please consider my problem seriously and send me a one large pizza for eve of your fault.. Kindly request you.. Otherwise i will not come again at your doorstep. Both side are baked.. And hard. To filthy to eat..

Hi steve - hi - i had ordered online pizza from domino's india - pune - balewadi dominos for my guests with order no. As 339 and the same was delivered after more than an hour and so had lodged a complaint with reference no. - 1182678 about the issue. I had got a message from them with the order number and the link to check the status of the order, however the link never worked as it said that my order did not exist and i was clueless about how and where to reach as there was no contact number nor any communication on the delay in order.
Thereafter after two days i had got a call from the branch by a lady for the complaint raised by me - who had no answers to my questions nor was able to understand the issue stating that they were sorry for the entire issue and they would close the concern by sharing contact details of the managers who could help me in future orders which - was really absurd as i would not know which branch would my order hit through online order.
Besides the pizza boy who delivered the order was not in his official dominos uniform which was even worrying for me as i was not sure if the order was received by an official dominos outlet.
Request your help in getting this issue resolved in the right manner

Regards
Ushassu
[protected]

I ordered a pizza on 29th july from my mobile app. Order was canceled after 553 rupees were deducted from my account. So i called dominos customer care and told them my problem and they said that they didn't get any order placed in my registered mobile number i. E [protected]. I got message from dominos that i will be refunded within 7 days. On 2nd august i got another message from dominos that my refund i processed and i will get money in 5 days. Its been 8 days since and haven't been refunded yet. Please resolve my refund problems.

With regards
Vikrant sharma