Domino's Pizza Complaints & Reviews

i am a student studing in srm university chennai, we have a dominos branch near to my place, me and many of my friends have this problem with their service . we order cheese burst pizza and half of the time they send it without cheese burst and take the cheese burst wen we tell them about this, they say its cheese burst only . They neither replace it nor give the money back. and they take about 1 hour to prepare the order . most of their sale goes to the students of my college . very few people bother to respond and argue with them . this is a new branch . and they have done this to so many people . i know wat is the difference between a cheese burst pizza and a normal pizza . when i objected . the staff spoke very badly to me .. please see to this asap i m very dissappointed with dominos dominos branch - guduvanchery near srm university kattankulathur, kanchipuram 603203

Respected Sir, With respect to my online order with dominos on 'Sunday Sep 21 12:39:52 IST 2014', my transaction was through mobikwik wallet with Transaction-Id: MMBK[protected]. The amount was successfully debited from my mobikwik wallet but due to technical error, i was unable to redirect to successful confirmation page Dominos, due to which my order with dominos was unsuccessful, though th emoney was deducted. So i request to please refund the amount. I am also attaching the successful payment receipt from mobikwik as a proof.

Hi, I was trying to place an order for Dominos pizza online on their website on last Thursday, Sept 18, 2014. Everything was fine till the final stage.I have paid the my through Mobiwik Wallet and money got deducted from the mobiwik wallet but the order didn't placed. I contact mobiwik and get the following response Dear User, I understand your annoyance this problem must have caused you. As a part of corrective measure, I have checked our system and we have found that you have already added the money and successfully made the payment towards our partner websites (dominos). Hence I Hope that you are satisfied with the services used. Further, I request you to kindly contact with their customer care number and provide the transaction code :- MMBK[protected] With you, Yours Happiness Officer, MobiKwik.com Please refund my money Customer Name- Amit Mittal Phone No- [protected] Date of Incidence- Sept 18, 2014 Thanks Amit Mittal

Dear Sir/Madam, On 21/9/2014 around 3 PM I parked two wheeler in front of the Domino's Pizza shop (the one near Meenakshi Mall, Bannerghata Road) along with the Domino's delivery vehicles where all the customers park their vehicles and had lunch inside the Domino's shop. When I returned I didn't find my vehicle, it was towed by Traffic Police mentioning that I parked in No Parking area but the no parking board was on the road i.e. outside the Footpath. When I checked with Domino's Manager he simply said its not his responsibility and I ended up paying the fine. Also he agreed that it happens frequently where no action has been taken by the shop which isn't a responsible answer from the manager of a well established restaurant like Domino's. Parking Vehicle at a place (front of domino's shop) where everyone has parked vehicles isn't a mistake from my side and manager also didn't take the responsibility. Manager's Name: Dilip If there is no parking facility for Domino's Shop at that restaurant then it should be displayed in front of the shop so that customers can find some other parking. Manager knows this issue but doesn't take any action as he don't want to loose customers because of parking issues. If possible please take the necessary action against the Domino's Shop and Manager to provide justice for my complaint. Regards, Balasubramanium

I have placed an online prepaid order for pizza at KOTA (RAJ.) at 15.04 on dated 21.09.2014 (ORDER NO.173 MY REGISTERED MOBILE NO.[protected]) . The pizza was delivered to me at 15.41.when i asked delivery boy named BABU LAL (whereas, name PUKHRAJ was showing on order site) for 30 minute service. He accepted late delivery and said that the Restaurant manager will call you for this after 18.00 P.M.. I made a call AT SPOT on restaurant No.[protected] about this and Mr. Babulal also talked to restaurant person from my cell and told me that your money will be refunded online within seven days. After around one an hour Mr. Babulal came again and gave me a red card :"YE HAI RISHTON KA TIME"and said your delivery punched late When i asked him about any bill or document for proof of order punched late. He again said that .the Restaurant manager will call you. When no one called me I call again on No [protected] at 20.25 hours. there Mr. Mukesh talked to me and said your order punched late delivered. At 20.53 a call came on my cell from No. [protected] and the person said that he is Mukesh and my order punched late delivered. No bill or document given to me as proof of late delivery as per "30 Minute Delivery Promise" please look into the matter and do the needful in the matter

I Dinesh Dabral is a permanent customer of Domino's Indra Nagar and i often order pizza from Domino's and that too home delivery. Today on 21st of September 2014, I placed an order of 3 simple cheese margherita at 6:10 pm and i received the same at 6:55 pm. So according to the rules, i should have received the order for free as it was 15 minutes late. But this was not the case. We were told to pay for that. On calling at the Domino's center Indra Nagar, they said that we have to make the payment otherwise we can cancel our order and send it back and we did so. Our earlier orders were on time but this time it was very late and the behaviour of the staff of the center was also not acceptable. It is only ruining the image of Domino's. I request for some quick action so that the bond of company and customer is not ruined. Waiting for your quick response. Dinesh Dabral Address: 274-New Park Road (Gandhi Gram), DehraDun email id: [protected]@gmail.com Phone no:[protected] Mobile no: [protected]

hi, I had ordered online oom 20th sept 2014 to the address 18 shiv shakti vihar lajpat nagar sahibabad ghaziabad I paid for the order through NET BANKING, and i had not received any order number. The bill amount of INR 458 was deducted. On the screen there was this window showing, PAYMENT SUCCESSFUL, SUBMIT order where the order was being placed to the nearest outlet which is in MMX mall . The screen was stuck at that point and the order was not placed but the money was deducted from my account. I have the Bank Alert Message . I called up at MMX mall but the had not received the order. So i had a few concerns - 1. When would the deducted amount be returned to my account 2. Why doesnt the system generate a customer reference number before the payment is made. because i was told that this has happened a lot of times before I have also filled the Feedback Form on the company website. Below is the reference number - THANK YOU FOR YOUR VALUABLE FEEDBACK. YOU WILL HEAR FROM US WITHIN 2 WORKING DAYS. YOUR REFERENCE NO. IS: 469901.

Respected Sir, I, Pradipto Banerjee placed an order today.Order No 251 In Saket Branch. The Delivery Boy was late by 1 hour and on asking him for 30 min free discount showed belligerent attitude and was disrespectful. His Name was deepak . I sincerely hope you take some serious action against him

dear sir, i ordered online from chitkara university of amount Rs.423, got confirmation, but later baddi dominoes refused me for delivering the pizza and asked me to make my order upto Rs.2000. and i believe its completely unfair. so kindly take some action against them.

Myself Virendra Hingu. We had given online order of Pizza today (21st Sep, 14). However there was Delay in delivery, which was agreed too by the delivery boy (Sagar). However he requested to talk to Vasai branch, where the concern person YOGESH KANTALKAR was VERY RUDE IT TALKING. He also tried to tell me that its still time to deliver and not late. FALSIFING THE FACT (Which was your delivery too had agreed on) It seemed very unprofessional from company representative, as company makes big Advertise saying half hour else free and company representative TRIES TO FOOL CUSTOMER BY TALKING ROUND AND ROUND.. Would request you to take stick action. My fiend too face these problem with YOGESH only but didn't complaint rather. This seems very regular behavior of Yogesh it seems Other Details Order Number :- 46 (Internet Order placed on 1.28 IST) order in name of Hiren Patel Brach Address: - Ground Floor, shop number 1- 5, Happy Terrace building, Ambadi road . vasai west. 401202

My Pizza was supposed to be delivered to me in thirty minutes. Instead, it was delivered to me in forty two minutes. My cheeseburst pizza didnt look like a cheese burst at all. And the pizza was cold and stale. I have been a regular customer for domino's for about a decade now and this kind of service to a regular customer should never be appreciated. Also, I paid online so I would like to have a refund back .

hi i had ordered online pizza but due to some clich on ur end the amt was charged but order was not placed soo i call them and was infrmed the amt of 1000 inr would be refunded that was charged in 7 business days but it has been now 14 day . I have left emails to them and got no revert, its very sad that i would never be using dominoos though it has good food but by charging the amt and not refunding it . transaction id is dc[protected]

dear sir, i, prashant chandra, had ordered pizza online at 1443pm today . when the ordered didnt arrive by 1515 i called up again to locate my order and that time i was told that order has already left and it wld b arriving in five minutes .i kept waiting at the gate and when the order didnt arrive again in next 20 mins then i called up again and told abt the policy of late delivery is equivalent to free delivery then i was told its nt free delivery rthr its just a 300Rs discount and abt the order i was told that it wld b arriving in 10 mins . Thus my complaint is against the violation of your policy.I hope u take it seriously and respond to my complaint.If i dont get any response then unheartedly i wld hv to report the case in consumer court or to the higher authorities.total time of order delivery was 65 mins. my contact no [protected] the email id - [protected]@rediffmail.com yours sincerely prashant chandra

To whomsoever it may concern This is Gopika Jayadev and I am a regular customer at Dominos. However in the last order I have faced serious problems where I have received a different pizza than what I had ordered, I had ordered a veg special pizza & the delivery boy delivered a veg treat pizza & the bill amount generated was of the veg secial one. I got a mail invoice showing my order but the person on the phone was not ready to accept the mistake that happened at their end. Have had late delivery which was more than an hour, casual attitude where the agent on the phone was actually burping and no refund for my order. I had to call several times and no one was actually interested in the problem I was facing. This is a serious concern and I am hoping there would be some response or follow through action from your side.

To whomsoever it may concern This is Monalisa Rai and I am a regular customer at Dominos. However in the last two instances I have faced serious problems where I have received stale pizza, Have had late delivery which was more than an hour, casual attitude where the agent on the phone was actually burping and no refund for my order. I had to call several times and no one was actually interested in the problem I was facing. I was not given any written confirmation that my money would be refunded back to me. Another occasion where i was served stale pizza. This is a serious concern and I am hoping that you will take care of the issue. I would request you to take serious action regarding the same . Thanks and Regards, Monalisa Rai please save it for reference.Dominos Restaurant Address Vasant Vihar, Plot No-6, Community Center Basant Lok, vasant Vihar New Delhi Pin-110057, ph.no.[protected], [protected]Guest Name : Prakash GurungGuest Mobile : [protected]Guest Address : 108/E-1 Near Canara Bank MUNIRKA NEW DELHI INDIA Txn No : MSMP[protected] Order Number : 133Time of Order : 9/19/2014 4:54:15 PMFinal Total : 329Payment Type : creditTrace No. : dc[protected]

I ordered large chef, s veg wonder pizza yesterday before 5 pm, order no. is 133, but the delivery is done at 6 pm and delivery boy is also misbehave on call, and the pizza delivered is not fresh and hot, so talk to manager of asiana lucknow dominos branch then he orderd another pizza for same but in another pizza most of the topping's are not given which was mentioned on 'chef, s veg wonder' pizza add like black olives and extra cheese which i included in my order. so it is such a very bad experience for me.

Dear sir/Madam, This is regarding to a very pathetic experince my hubby & myself had at an outlet of yours in Chennai. Kindly find the details of my order below: Ordered Outlet: East Coast Road (ECR) Date: 14.Sept.14 Order No:121 Name: Mr. Mohana Krishnan Order Items: Medium Margheritta, Garlic bread and Cheesy Dip!!! This is most disgusting experience we had @ domino's. Do you believe "I got my pizza with strands of hair" in it. Is this way you cook for your customers.What level of hygiene you follow here? If I get visible trash from my pizza, how can I be sure that you guys have not put any other thing there. Do you want the customers to eat anything you guys give us? We where your loyal customers. we both used to visit Domino's minimum twice a week.This was hearty girt from you guys. Now I doubt about the pizzas I had from you guys for the past years.Have i been eating trash? I must have !!! I never thought of not complaining this for higher levels, but this needs to be spread across about the disgusting way of cooking followed in your outlets.(even after 5 days of this miserable experience, I am not able to control my frustration). Moreover, I complained that very moment to someone over there, they just took my pizza off and gave a new one. What guarantee is that it was not the same damn pizza? I forwarded this to his higher level, that guy was on leave and the next day he called me for apologizing and he just said sorry, When I asked about providing me with email ID for complaining, he just backed out saying he cannot provide. This is the limit!!! We are taking this into the notice of Consumer court and all of your higher officials.I am moving ahead legally ASAP.You guys must be sued and this must spread across India at least . For further reference / clarity for this issue : My number : [protected] (Mr. Mohana Krishnan) Regards, (A unhappy, angered & damn irritated customer)

I have placed my order by 4:55 PM online through domino's website, it automatically detected nearby centre to my address as Uttam Nagar West Dominos, rather than Dwarka Mor Dominos, due to which my order got cancelled but I haven't received any notification regarding the cancellation of my order and I had to call the centre to get the status and the reason. I am regular customer of Dominos Pizza and such an incidence has hurt me alot in terms of faithfulness of such a big brand. I had words with the Uttam Nagar Dominos branch executive and had been told that my money will be refunded but my order cannot be dispatched, I had party at my home and it was very shameful as everyone was waiting for the order. Please refund my money as soon as possible and also rectify the location specific issues so that no one else will experience the same problem in near future. Thanks My order: Dominos Restaurant Address Uttam Nagar (west), Metro Station(delhi), Ground Flooru 22_cgs And U 22_egsuttam Nagar Westmetro Station, new Delhi - 110059 Ph.no.[protected], [protected] Guest Name : Mayank Sharma Guest Mobile : [protected] Guest Address : A1/53A GALI NO 4 BLOCK A MOHAN GARDEN NEW DELHI INDIA Txn No : MHDF[protected] Order Number : 129 Time of Order : 9/18/2014 4:55:42 PM Final Total : 999 Payment Type : credit Trace No. : nb[protected] Peppy Paneer[Qty-1] Crust : Classic Hand Tossed Toppings : Paneer' + Crisp Capsicums + Red Pepper' + Extra Cheese Size : Large (serves 4) Rs. 625 Veg Calzone pocket[Qty-1] - Rs. 89 Stuffed Garlic Breadsticks[Qty-1] - Rs. 110 Cheesy Dip[Qty-1] - Rs. 20 Taco Mexicana Veg[Qty-1] - Rs. 95 Deluxe Veggie[Qty-1] Toppings : Onion + Crisp Capsicums + Mushroom + Golden Corns + Paneer' Crust : Cheese Burst Size : Medium (serves 2) Rs. 455 [NET50] 50% off! : Rs. -540 Net Price : Rs. 854 Tax : Rs. 145.48 Total Price : Rs. 999

I had ordered the Domino's Pizza online on 5th Sep 2014 and transaction completed successfully (Txn No: MCMP[protected]), but it was cancelled and there is no refund till now. I was told that it would take 7 days to refund. Please refund my money ASAP. Name - Sanjeev Ranjan Mob - [protected] Email - [protected]@gmail.com

Dear Sir, I had placed an order for Rs.642 on 9th Sep 2014 online.The money was debited but the pizza was not taken as an order.When approached the staff told that the same will be credited within 48hrs, but still the same has not been crediuted request you to please take up this matter. Transaction Id:- VIN/PayU /[protected]/0 - ICICI bank Name : Kaushik krishna Email : kaushik.[protected]@gmail.com Ph [protected] Regards, Kaushik