Domino's Pizza Complaints & Reviews

I ordered a pizza from [protected]@Baner location in Pune on 5th September 2014.I made an online payment of Rs.225.When delivery boy arrived at my place to deliver my pizza, he asked me for Rs.5 saying that i need to pay change.However when i contacted dominos, i got to know that it was domios who will be paying me additional Rs.5 since there was a change of 5 displayed on the bill.So in short they will be paying me 10 (5, change which they are supposed to pay+5, which i paid them instead). They said they will return my money however i did not get any response inspite of calling for 2-3 times.They only said we will send back your money.No response yet.

Team I placed an online order at Dominos for delivery on 5/08/2014. The amount was debited before placing successful order at the respective outlet. Was not able to track any status of the order. When I contacted so called customer care they cut the call abruptly. Finally in my 12th attempt someone responded and gave the wrong outlet contact no. Online chat put me in 100th waiting place. In the end, the order was not at all placed in the outlet and the pizza was not delivered. When I directly went to the outlet, I was told that the money would be refunded in 3 days.

Respected Sir, I ordered pizza at 9:18pm on 7th September, 2014. The delivery came at 9:53pm. While ordering no one told that time guarantee is not available. We claimed from delivery boy the 30 minute offer. Delivery boy further told us to claim the offer we need to communicate the same to senior manger at store. With my conversation with manger, I insisted him for the offer. He replied that no time gurantee is given by us. I replied no such thing has been communicated to me while ordering. Manager there named Smile, started talking rudely and told me: 1. Don't eat my brain and pay the money 2. Don't explain me the policy, I am the father of this policy 3. You poor people always want to eat free pizza 4. Give the pizza back or pay the money The attitude of the manager is very hostile and cannot be tolerated. The call was done from my phone and I have everything in recording. I am going to sue you guys as my self respect, prestige has been compromised. I have sufficient things on record to prove the same. You cannot hurt the sentiments of people by talking like this and cheating people by non adherence of your policy. I demand a apology in writing from the same manager at the earliest, otherwise I will have to seek redressel from consumer forum regarding the same. Consumers are treated as god in India, but the dominos is not able to respect our culture. Consumer service and satisfication is the prima facie goal for every organization for growth, which cannot be achieved through such hostile attitude. Thanks and Regards Kapil Rohra

I ordered 1 pizza and 3 tacos.. the delivery boy reached at 40th min(thats ok for me) but he bought only 2 tacos and told that other boy is on way and will bring the 3rd one.. we paid for our whole ordered though... After this we waited for almost 1 hr.. no 1 arrived..and still waiting...

I tried to place the order through online mode. The payment was credited to domino's but my order is still not been submitted from last one hour. Moreover, the online online chat assistance is not replying to the messages. I want my money refunded ASAP

We stay at Nyati estate, Mohammadwadi, Pune. For us nearest Domino shop is at wonworie, Pune. We regularly get Domino offer at mobile as we had taken earlier some times. Recently I contacted Domino at quarter to 9 pm for pizza. I was directed to finally wonworie centre, where after all address verification, I was told that this can't be delivered. I am upset with your response. I can accept if I place my order after 10 pm, where distance of 3-4 kms could matter. Finally I had to order from Fasoos. This type of customer response is not acceptable and that also with no explanation/excuse. I was told bluntly that delivery is not posible.

Respected Sir, This is to say that today I ordered 2 Veg Singles+1 Garlick Bread Sticks with cheesy dip +1 coke at Domino's branch, Sector-63, Noida, Uttar Pradesh. For this order I was charged Rs 280.53(inclusive all taxes).The issue is that the same order comes under the combo meal which amounts to a lesser value and the one who had taken the order should have put this as a combo meal and my order would have been probably around Rs 250.When I asked him to look into the matter he denied to reduce any amount and said that I should have told him in words that its a combo meal though its understood by default that if I have ordered such and such things and they come under the combo meal for lesser price . So I am disappointed by the way my order had been tackled and I should have been charged lesser. Regards

My mum called up Dominos to order for some pizzas and so she called on the service no. to which a rude lady just said that they don't deliver and just hung up on the phone. My main query is if they promise 30 min delivery, I don't need it. All I need is some Pizzas to gobble on. I used to be a loyal customer to them, but now I'd prefer Pizza Hut as they deliver at my home address with good customer service. Thanks Dominos, you lost me now.

Hi Concerned, Yesterday was my marriage anniversary and we decided to order pizza at 9.20 PM. We placed an order of 4 medium cheese burst pizza. When we were ordering the pizza we just confirmed the rate of PAN pizza but we did not order that. Your telephone operator was such a hurry that he did not let us complete our words and took the order. Now we were waiting for order and after an hour we called the operator. He said that all orders has been taken from here and It will be delivered to you. In between we have made many calls to just take the confirmation of our order but you service providers were disconnecting the calls without letting us complete. At last 11.30 pizza boy came with wrong order.then the pizza boy wanted us to talk to his shift manager. But your manager did not pick up the call. we returned the order at 11.30 pm. And that was how i celebrated my marriage anniversary. Your Pizza Store of Phase 9 has spoiled my day. I d'ont know what action you guys will take but you should understand the importance of some special days of person life when he wants to celebrate with his/her family remembering Domino's.

Yesterday on 5 sept I ordered 2 pizza and after eating nearly 2-3 hours after suffered from severe stomache and vomiting the pizza quality was poor and unhealthy I ordered from Ground floor ShanShantiI Fitness ward no. 24 Gurudwara Road Durg restaurant order no. Was 23 please help me. Mantain your quality in offers

Shop NO G-1, Lake view mall, Serilingampally Mandal Near Wipro, Hyderabad On 5th Sept, 2014 I ordered at 7:50pm and waited for almost an hour . Then I called to inquire about the order delivery and they told me that "Sorry, We cant deliver your order because of excessive orders". But they delivered at 11:00 pm . And by that time we already left from the office. Kindly refund the money order no - 270

We order for pizza and info as will be delivered after 1 hour but the delivery was late and we got after 2 hrs. We were not given with sause. When we asked for they told it should be done as a seperate order. We were not intimated during the time of order as it need to be order seperately. No proper respone and when we tried to call they are not picking the call. (Bill No.291, on 9/5/2014, Velacherry)...

trans id:-dc18015460. order center:-kakurgachi, kolkata order date:-22.08.2014 at 17.38.16 order number 175 online payment amounting to Rs 782 was paid through debit card.Subsequently this order was cancelled by your distributor. The amount had not been credited to my bank account till date It is very much unfortunate on the part of your administration Further if the amount is not credited to my bank account within 2 working days I will compelled to lodge complain to the consumer forum with the penal rate of interest. My contact num:-[protected] email id- [protected]@gamil.com

Order placed on 05/09/2014 at 8:31pm through phone at I.P. Extension restaurant. Order No. 454. We are highly disappointed with the services of this outlet. Had ordered 2 Medium CHEESE BURST Country Special pizzas. The order came after 40minutes, still we made the payment. The pizza boxes were broken/open. The delivery boy went away without giving seasonings and took the bill along, we called the restaurant again and Ms. Renu said that she will send the seasonings in 5minutes, and those 5minutes never ended. And also the pizzas were regular ones, WITHOUT CHEESE BURST. Poor service of the restaurant despite making all the payments, HIGHLY DISAPPOINTED!!! Will refrain from coming to Dominos ever again. Dominos had also sold discount coupons worth Rs.500 in Nov 2013 with validity till 31st OCT 2014, they discontinued the usage of these coupons in March 2014 without any prior intimation.

We received the order without salt and chilli pouch. One of the ordered Pizzas was rotten and not backed properly. If something happens to my health who will be responsible? Are you trying to sell your rotten pizzas as free? My order details is below: You will be served by: BOTANICAL GARDEN, METRO STATION, BOTANICAL GARDEN, METRO STATION, GROUND FLOOR, NOIDA-201301, PH.NO.[protected],[protected],[protected] Your order will be delivered to: 1461, Arun Vihar, SECTOR 37, NOIDA Order Number: 547 Time of Order: 9/5/2014 8:54:01 PM Final Total: 495.00 Payment Type: cash Trace No: cash[protected] Your order Veg Hawaiian Delight[1] Crust : Fresh Pan PizzanSize : Medium (serves 2)nToppings : Golden Corns + Pineapples + Jalapenos 320 Spicy Triple Tango[1] Crust : Fresh Pan PizzanSize : Medium (serves 2)nToppings : Golden Corns + Gherkin + Red Paprika' 320 Garlic Breadsticks[1] 79 Cheesy Dip[1] 20 Net Price 419 Tax Price 75.59 Total Price 495

Its almost more than 2hrs, but still i didnt get my order even my house is so nearer to the Domino's(A.S.Rao nagar, Hyderabad). There is no response even i cancelled my order. Such a worst service till now i have ever seen. If you cant deliver, dont advertise as will deliver within half an hour. so poor quality of food. Friends please through away these kinds of worst services.

I have ordered country special pizza on 4 September which is at regular rate i.e 350 but when i ordered the same on 5 September at discounted rate or using coupon i found that quality was much lower. Doesnt have the enough cheese, bread wasnt fully covered with toppings As i just want that that if you cant provide the same quality then why you introduce such l kind of offer

I was told to go to Pakistan to get pizza by your executive Daljeet, manor and naresh because in India I will not be served pizza by dominos, because I complained about the conduct of your executive last month as they delivered me pizza after one n half hour and I cancelled it, now I am misbehaved with and told to go to Pakistan, I have full faith in Indian judiciiary and will go to consumer fotprum to get my respect back and my basic rights i, and hope guilty will be punished

Hi myself Shilpa, I had ordered Pizza worth Rs. 500/- on August 24, 2014. Even though transaction was successful and money got deducted from my account, but order was not placed. I called the customer care no and lodged a complain (Feedback Reference ID is:: 454587) about the same on August 30, 2014 and said that i will receive an input on my complain within 2 working days but it is 3 days since then i have still not received any response on my query. My transaction number is dc[protected] dated[protected] amounted 500. It is 11 days but still no proper response on the same have been received. Request a response asap

The pizza bread was stale plus extremely poor service. A way less than what u get in Pizza hut. Pizza was served in ur card board pack... asked for fork n knife ...it was denied... staff was arrogant... went to have water at filter...no glass ...when demanded a staff said ...Bhai (unlike sir) other customers used the same disposable glass(used ones) ...aap dhoh ke use kar loh pani peena hai toh... such a [censored]tt service... i never had a complaint with home delivery... but u lost me as a customer hence forth... i[censored] want i can sent u pics o[censored]nhygenic conditions and the way pizza is served... felt so insulted hence took trouble to write to u...