Domino's Pizza Complaints & Reviews

I have placed an order for Pizza over Mobile app on[protected]. Please refer the details Hi shashank Thatte, Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference. Dominos Restaurant Address M. K. Plaza, Ground Floor, Shop Bearing No. 5 & 6, M.k. Plaza, Near Bhakti Park, Ghodbunder Road, Thane - 400604 Ph No[protected], [protected] Guest Name : shashank Thatte Guest Mobile : [protected] Guest Address : a 403 shri near to sai nagar bus stop MK PLAZA GHODBUNDER THANE WEST THANE INDIA Txn No : MSMP[protected] Order Number : 85 Time of Order : 8/13/2014 8:22:47 PM Final Total : 574 Payment Type : credit Trace No. : dc[protected] Country Special[Qty-1] Toppings : Onion + Crisp Capsicums + Fresh Tomato Crust : Cheese Burst Size : Medium (serves 2) Rs. 450 Garlic Breadsticks[Qty-1] - Rs. 95 Roasted Pepper Dip[Qty-1] - Rs. 20 Spicy Baked Chicken[Qty-1] - Rs. 145 [RMV25] 25% off! : Rs. -136.25 All TAX inclusive Total Price : Rs. 574 The person confirmed my order and address after 10 minutes of the order placement and confirmed me of the delivery. However I received the pizza a further 50 minutes of the same. Since the company has a replacement policy, so I asked for a refund because of a further 50 min delay. The staff told me over phone that the refund will be credited to my account in 7-8 days. But till date nothing has been credited.

I had placed an online order[protected] amounting to Rs 3035 via credit card. The transaction was completed but the order was not placed and i got a popup and mail saying money will be refunded in 7 working days. But i have still not recieved the money. Transaction Id: cc[protected]. Pls look into this.

I had placed the order at 9:58, kept on calling till 11 30 pm and they said that the delivery guy on his way. Worst thing of all - the order was not at all delivered to me. Even after waiting and calling for 1.5 hours. Why did they kept telling me that the delivery guy is out for delivery ? My address is hardly 50 m away from the store, but still they kept on telling me that they will deliver in 5 minutes. Why did they kept me waiting for this so long? and even after that did not deliver. I had no other options to eat at 12 am. Waited for long since they were adamant that delivery guy is out and will deliver in 5 minutes. In the system, next day, they had updated that the order got delivered. How can you do such an activity ? False entry in the system for delivery?

I placed an order with Dominos Gachibowli branch, Hyderabad at 8:16 p.m. order number 192 on August 28, 2014. This is like 11:00 p.m. the pizza is not yet delivered. I called the pizza place for like 4 times and every time they say it is already dispatched and on the way. I have 2 kids waiting for the pizza for 3 hrs and now no one picks up the phone. Forget about the free pizza if not delivered within 30 mins, there is no pizza delivered at all. This is ridiculously bad experience i have ever had with an MNC like this.

I have ordered Pizza and Garlic Bread from Dominos Soul Space Doddanekkundi Bangalore having Order no 176 on 28th Aug 2014 the delivery boy was singing a song while delivering the pizza and garlic bread but forget to deliver the seasoining and he left. I called Dominos at 25608800 and lady in the phone promise that she will ararange seasoning asap, till 45 mins no body came and then i call again at 25608800 and asked for manager, Amit Kumar he asked his staff and accepted the negligence and told to pay 300 Rs back to me and then he backed out and told me whatever you do, do i won't give and abused me in hindi.(jo karna ho kar lo main nahin doonga paise aur phir gali di) I am an old customer of Dominos ([protected], [protected]) and this is the worst behaviour from manager at a branch. I will never order from dominos again.

Hi Sir, On 20th of august 2014 I was trying to place an order in bhopal indrapuri branch, but from my account amount deduct and order haven't placed, I try one's again and same result, from my account amount deduct and order haven't placed. First time I tryed from my credit card second time I tryed from debit card. Now its more than 7 day money haven't refunded yet. Please look into this mater refund the money as soon as possible. Let me know any details you want from my side.

Sir, Refer to the above mentioned subject it is to intimate that we have placed a order no 286 of VEJ SINGLE COMBO + GARLIC BREAD with CHEESE DIP + COKE on dated 27/08/2014 at 9.48 pm telephonically at Aliganj Store Lucknow., when the pizza was delivered we requested for some extra seazling which was been refused by the delivery man saying that it has not been given by the store itself.due to which we returned the order. This type of small ignorance is not aspected by a company like Dominos.

I had placed an order on August 2nd from Domino's at Vidyanarayana pura, order number 208, trace number dc[protected], txn no MSMP[protected] for the cost of 1130 Rs. I had subsequently cancelled the order because i was told they will not deliver to my location. I was told that I would get the refund within one working week. It's been more thatn 3 weeks now, and I have still not got any refund to my account. Please address this immediately.

I ordered a pizza online (payment made in advance) which I received 10 mins later than the "acclaimed" 30 mins guaranteed delivery time. When we asked for refund, the delivery boy straight away, in a sheer disrespectful and derogatory manner, refused. I called the customer care no., on the spot, and explained everything to which the coordinator agreed for refund (within 7-8 days). After this also, the delivery boy started shouting at us trying to blame us for late delivery. I humbly respect you to look into the matter. I not only want you to resolve the refund matter but also want you to improve your quality of service. My email ID is [protected]@gmail.com. I hope my complaint will be taken care of. I'll be waiting for the action from your side.

ceived pizza by order no.73 from dominos salt lake bf 193 but it was not Hot and when we called them for complaint they were reluctant to exchange The pizza As per theIr policy they should Replace the pIzza if it is not served hot Brij kirti bansal [protected] Saltlake Kolkata

I ordered at Dominos some pizzas around 7.55 pm yesterday, than after half an hour i called them again to ask that i dint get my order so they said that your order is dispatched and will be there in 5 minutes . But i dint received any order for past 10 minutes than i again call them so they said wait for a minute i will confirm the delivery man . After that also i dint received any phone call or my order. Than i again called them asking about my order so they said that we arent having any order against this number . Than i asked them to get me in contact with your manager, he also said the same, so why in the 1st two calls of mine they said confirmed my order but afterwards they were declining that we arent having any order against this number. so after 10 minutes i called again and ordered my stuff and that order i received in jst 15 minutes. So it was a very harrasment for me to wait so long . Supposingly if i would order on some occasion this would be very harrasment for me and for ones who are waiting for pizzas.

Hi, I had ordered the pizza online through Dominos website dated 23rd August 2014 around 15:00:00 PM. After the payment was done, the website did not redirect me to the confirmation page . Then suddenly, I got a message from HDFC Bank that the money has been transacted but when i called up the store (Kirti Nagar, New Delhi), they said no order was not generated with my number. Now i am stuck with Rs.389/- transaction in my account. I have SMS from the bank to prove that the transaction did happen. Please help. Details are: Customer Name- Shagoon Sood Phone No- +91-[protected] Dominos Store Name- Dominos, Kirti Nagar, New Delhi. Date of Incidence- 15:00:00 PM, 23rd August 2014 Order No-(If possible) - Not Generated. Bank Cheque/Ref No[protected] Amount : Rs 389

Hi, there was a polythene in my dominos cheese bust pizza. I was 38 weeks pregnant at that time if I swallowed that polythene it would b dangerous for me n my baby. We have complained abt this many time v didnt get any response from ur side.. and this is my last msg to guys...if I dont get reply from ur side...I vil go to media...I wil wait for 2 days for ur reply...

i ordered a pizza+garlic bread sticks+ coke on 24 august at 11 pm...by sbi bank atm... the money was deducted rs/- 455 on POS 00001824 at payu in. transaction id[protected]... I got a message from bank about transaction that the money is deducted, but dominos said the time for the orders is over. i called next day my local dominos shop. they said that no order was recieved. kindly look into the matter and reply me soon about the refund. my email is [protected]@gmail.com, phn no is [protected]

I had attempted to order online on 18th August via the Dominos website. However, the transaction was successful from the Bank end but the order was not placed. I did not receive any confirmation mail either. An amount of Rs. 604/- were deducted from my account. Transaction ID from the ICICI bank is MICI[protected]. Since it has been 7 days since the failed transaction, I would request you to process the refund ASAP. Thanks, Tufail Madre

Hi, This is with regards to order number 199 placed tonight 24 august 2014 Form of Payment cash Order No 199 So the whole scenario is as follows : First of all the order came incomplete, and hence was late because the rest of the order came after another half an hour i.e. at 8:44 PM(order was placed at 7:40PM, you can verrify the same in your database), so at the time of final payment i requested that this should be considered as late order but the people at your help desk named RAJ behaved too rude and did not not hear me completely and was unnecessarily arguing giving this absurd reason that that we deliver in this fashion only, i.e. whatever is cooked we deliver and won't be counted as late but how does it make sense, Both the delivery man Chetan and Raj are from Dominos Kailash colony branch. I have paid the FULL AMOUNT and returned the order which came in second part of the delivery as that no longer made sense to have, its like delivering Dal Makhni as in Indian cusine separate and then Bread (say Chapati) half an hour later. Kindly look into it, such sort of behaviour and service was neither expected nor acceptable. Regards, Jatin [protected]

I had order the Pizza two times, and both the times the money was deducted but the order didn't succeed. I have not received any refund yet. Date of order: 24th August, 2014 Time of orders aprx. 1st order: 16:39 2nd order: 17:00 Customer Name: [censored]anshu Mishra

Dear sir/ma'am,

I am writing this to express my extreme disappointment with your reputed chain,
I placed an order at domino's pizza branch-mayur vihar extension, new delhi-110091 dated[protected], the invoice or the bill no of the order is- DUI65882/14-15/144453 & DUI65882/14-15/144452.
I regret to inform you that as i placed an order at the above mentioned store from where i frequently place an order every weekend with a registered no & address of ravi kumar gupta/ [protected], was not delivered timely in 30 min, on the contrary i received an inappropiate behaviour from the delivery boy which was very offending for me, the reason which was given by the delivery boy for coming late was that the address mentioned was wrong but as per my knowledge is concern i had previously ordered many time from the same store and with the same registered phone no and address and there was never any problem mentioned like this.
It was just an excuse to hide there own fault, i need a strict action against this complain otherwise i will have to go to the upper authorities.

ravi kumar gupta
c 4/1, acharya niketan,
mayur vihar ph-1
new delhi-110091
[protected]

Please refer to my complaints posted on the timeline of https://www.facebook.com/dominospizzaindia from the name TS Vinoth Sivam.
Worst pizza's, worst experience, untrained and pathetic staff.
Before I file PIL in Chennai Highcourt, I would like to get a reply from them. I have sent few emails, no reply.
Transaction Reference No: 4dabef[protected]c

regards,
Vinod
[protected]

On 9th AUG 2014, I had tried to order a Maxican Green Wave [Cheese Burst] along with Garlic Breadsticks and a dip. The order was not placed and dominos website displayed a transaction failed message despite the money was deducted from my ICICI Bank account. 1. Rs.795 deducted from my account. 2. Dominos website displayed 'transaction failed message'. However the website did not specify the transaction reference number. 3. The order was not placed despite money was deducted. 4. I had called Pune's local dominos number[protected] and the guy told me that the money will automatically be refunded in your account within the next 7 days. Obviously the money is not credited even after 15 days. 5. DOMINOS DOES NOT SPECIFY THE CUSTOMER CARE NUMBER ON THEIR WEBSITE. 6. I want the deducted amount back into my account as quickly as possible. How much time do you take for refunds?