Domino's Pizza Complaints & Reviews

invoice no. DPI66521/14-15/34330 order no. 103 store name - thiruvanmiyur, chennai 41. i ordered the online pizza, baked chicken and coke on 08/08/14 at 7:05 pm. after an hour i got the call from the driver that i am not able to find the address plz tell me the landmark so i tell the landmark near my home. After 10 min i called to delivery boy that where are you he replied that i m coming. again after 10 min i called but still got the same ans so i called to store no. but from there i got the reply that your pizza is on the way plz wait. after completing i called 5 time to the store but got the same ans every-time like ur pizza is on the way. i asked to talk to store manager but i did not come. 9 pm i again called then store manager talked but he started giving excuses and promised to deliver the fresh pizza asap. but still no response. then again i was calling to the store but after some time store did not pick the phone. more then 10 time i called but no one picked the phone. then i called to customer care from there i got the store manager mob. no. [protected] but still no one pic the call. i was very disappointed that time. 10:45 some how a delivery man came to my door with my order. i asked why u so much late but he said sorry. then i asked how much i have to pay? he said sir full amount as bill amount was 490 rs. i asked according ur company policy pizza should be free then why you asking money but he said no sir u have to pay. then i open the box but pizza was cold. pathetic experience ever.

i Ordered 1 Veg Pizza Mania Combo, I Veg Taco & 1 Coke by online on 10 08.2014 at 11:30 am from New delhi.

Amount has been deducted from my card but order yet not placed it show that Payment done Successfully & we are placing your order to nearest Kitchen.

But from last 1 hrs it shows the same that means order yet not placed.

i haven`t got any ID / refrence no.

please find attach snaps too.

Kindly suggest.

I Ranjit Singh Resident of 2239/1, Sector 45-C, Chandigarh Ordered for One farmhouse Medium Pizza today at 8:19 PM at Domino Pizza Sector 34, Chandigarh on telephone No.[protected] order No. 358 ) after checking the Price on Internet, it was Rs.265/ and also confirmed by person taking the order .After taking the order he told me that my bill will be Rs.265/ ( taxes extra) I was Shocked when I received the bill for Rs 385/ ( taxes extra) at the time of delivery, then I again checked on same Telephone No One of Mr Vikrant told me that rates given on Internet are old, Now rates has been changed, I told him that person taking the order also told me that my bill is Rs. 265/ ( taxes extra) if rates are changed why person taking the order told me that my bill is for Rs. 265/ and also why rates given on Internet are not Updated, but he refused to adjust, I had no option other then to pay Rs.385/ ( taxes extra Total bill for Rs.452/ ) Pl look in to the matter and refund me the amount which is Rs. 140/ charged extra from me, as it was not my fault .

This is just ridiculous. I made an online order by inserting my complete address in pune and the order was accepted online and the payment was done online for Sinhagd road outlet in pune. After 5 min i get a call saying the outlet does not deliver to my address and i need to go an pik it up which is shocking.

If the delivery cannot be done to the address then the order should not be accepted online itself. The guy was so arrogant that on asking him to refund the amount, the guy says it will be refunded in 7 working days.

I have never seen such poor service by any chain for online orders.

I will never again choose dominos for pizzas.

I demand an answer to this as to why will it take 7 days for refund when dominos cannot make deliveries for which the payment has been taken.

my contact [protected]

The Order(number 245) was placed online for Raj Mandir Branch, Jaipur. trace number MHDF[protected]. The Order was delivered post 1 hour!. When called twice Mr Gautam Picked up the phone and told me sorry no refund as it was prepaid. When insisted upon he told me that we shall give a refund of 300, Rs and told me that there is no proof we can give. When called again after 50 minutes of placing order he told me that we don't know why it is so late. Terrible service.

I ordered 2 cheese burst pizzas online & was delivered 1 cheese burst while the other was a normal one. The delivery boy Suresh working at Dominos at Nelson Manickam Road, Chennai promptly took the pizza back and promised to return in 20 minutes. However, 2 hours later, we still didnt get our pizza and had to call again to the store. Now we were told to wait for some more time. Some time later, another delivery boy gave us a cold pizza and said we could enter feedback if we wanted!! Worst ever experience - I've been ordering Dominos for over 5 years and this is the most callous response I've seen.

I am staying at Fortune Select Pal, ITC Group. I have ordered food at 10:15:15 PM and was calling Dominos from past 15 minutes and noone picked up the phone and when I called the delivery person he said that he don't know the address. If delivery person dont know the address why they are into delivery dont open a shop where you dont know delivery. The delivery person told me that he is coming in 2 minutes and I was standing outside in rain from past 3 minutes and no go. It's now 11:33 and still I have not received my delivery. I have recorded all calls and the behavior of person was rude. I called Dominos again and they said that they will send fresh pizza and will refund money in next 7 days. I am sorry but I need Refund asap. and I will escalate this to top level now. I thought Dominos is Best however it is worst and not customer oriented. Dominos Sucks now in Chennai.

I placed an order of 5 pizzas. Transaction MHDF[protected]. I was sent 5 pizzas all damaged. 1 pizza was stuck to the box and therefore the deluivery boy agreed to replace the pizza in 15 mins. He has disappeared and we have attempted to contact the branch and the branch manager. However, we are now told that a replacement can only be received. Refund should be made of the full cost of the delivery and we had to visit another restaurant as the food would not be enough to feed all. No refund received. No replacement received. Money spent for alternative arrangement at ITC Grand Chola for Rs 15, 000. The total value is Rs 18, 000 and time wasted and mental disturbance of Rs 500, 000.

on 06/08/2014 i ordered pizza ie 1 medium peppy paneer and 1 barbaque chicken, and my total amount was showing on the online receipt was Rs 740/- only, after reediming the coupon code. but when i received order the representative gives me the bill amounting of Rs 787/-... so kindly revert me back on the same issue my mobile no is [protected] and transaction id is 17482370 If i dint receice any feedback from company side, then will think that its a new way of fooling the innocent people...

Today evening Myself tried to order pizza in the newly opened store in guduvancheri next to a2b as the mobile order was not there in tat branch i called in phone that also dint reach so as my classmate is working there i called him and said tat the order cannot be done app or call so wat do i do now he told he will give It to the store manager that manger took the phone was talked bad words and before i tel my address he talked bad words and said i cannot take your order and said shut ur and keep the phone and he cutted is this the way u talk as a regular customer i strongly need a action to be taken on this and i need a order to be done now by the same store.. or ill give a police complaint against him.

i call for order @10.50pm representative @ customber care transfer call to prabhadevi center which someone answer the call note my no. then she but call on hold .for 3min and cut the call. Then i call again call got direct transfer to center they didnt respond call, same happen with 3&4 call . then 5 call someone recived and denied to take order he said its11pm we dont take order were as there was 2min 28 sec left for 11 pm. very disappointing service and Behaviour .

I had called the Dominoz outlet at Bistupur and ordered a Pizza at 10.50PM.The receiver said that they will deliver pizza within 20-30 min.Although even after waiting for 1 hour the pizza was not delivered.This is not the first time when this has happened.Please take serious action against the concerned so that this is not repeated in the future.

I ordered dominos pizza online by HDFC Credit Card for Rs. 794/- My money is deducted from my credit card account. But I've neither got the pizza nor money back. The details of the booking are :

Mobile No. [protected]
Date : 3rd August 2014
Amount: Rs. 794
Payment mode: online through HDFC Credit Card

Appreciate your quick favorable action

Dear Sir,

This is to inform you that I (and some of my friends) have been Eating Dominoes Pizza’s since almost 15 years, but the incident which occurred on 30th of July 2014 at around 5 pm has convinced me that I should definitely stop consuming your pizza for health benefits and also not to disgust myself.

This incident happened when I ordered Pizzas from the nearby dominoes outlet(Details of the order and other information attached below), as we were discussing work at a friends and we usually order dominoes in meetings and otherwise also we order while hanging out.

We were discussing work and were gradually hungry and the first thought was Pizza and eventually Dominoes. There was an offer running on the day as well, order online and get 50% off on the amount.

Little did we know that there was an additional benefit of ordering from Dominoes that day, and that with the two medium sized cheese burst pizza, we would get a small baby cockroach free.

It was not before we eaten almost 3/4th of the Pizza that a friend saw the roach sticking out of one of the slices and we were pretty disgusted to look at the same and almost all of puked who were happily enjoying the slices and the other pizza.

Imagine your having food at a normal road side dhaba, even there these people are hygienic and here, we order expensive pizzas for an experience and the taste and what we get is this. It was not a stone, or a strand of hair, it was a small cockroach

I do not know what the problem is or whatever is happening at the store and that if this happened at the factory or the store level. What I got is a cockroach in my food, that too a small one, So i am pretty sure there may have been big ones and they must be running around at the food all night long and probably the pizza I had was contaminated as I am sure these small guys come from all these trash and stinking places with germs and viruses all over them and they must have had a ride with the Pizza.

To make matters worse, most of my friends were pure Jains and they were pretty disgusted to get such a brilliant non veg deal with the offer.

I guess I do not have to tell you how a roach can have severe effects on people eating that pizza, We can get all kinds of diseases or even fatal diseases or something where one o[censored]s could simply die. And I am not exaggerating on the fact. It is as simple as that. It was a cockroach. I do not want to write down the consequences of having such food as we almost ate the entire pizza. Something can happen to us even now. In that scenario, who is to be blamed?

On calling the customer care, One lady answered the phone and I told her the problem, I told her that I was not interested in speaking to her as she was apologizing to me and asked on how she could make it up to us. I asked for the senior management and after being asked that we would get a call back, I kept the phone.

The lady called again simply stating that the manager was not available and that she is sending us our order again. I want to ask if this is how how you compensate us for sending us a free cockroach with your pizzas. Talk about taking responsibility and at least apologizing.

The question is simply on your 'multinational brand' and the services you offer and actually how hygienic your Pizzas are. Is this what you give to your loyal customers and is this how the complaint is dealt with. Simply bribing us with two more pizzas which very bluntly we did not eat thinking if the roaches had maybe run across the dough or had enjoyed the a swim in your sauces or cheese.

This simple fact in intolerable & atrocious. I shall definitely inform my family members / Friends / Colleagues / acquaintances and top executives of your brand about this incident and make sure they stop eating Dominoes too.

Thank you us serving me till date.

P.S. The pictures we took are attached.

Link for the FB Post: https://www.facebook.com/photo.php?fbid=[protected]&set=o.[protected]&ty...⇄

Hi, I was trying to place an order for Domino's pizza online site on through Mobile on last night, August 3, 2014 But after payment(Rs.518) due to some reasons order didn't pushed into the kitchen. Please refund the money of following failed transaction. Customer Name- SUDHAKAR M Phone No- [protected] Date of Incidence- August 03, 2014 at 08:43:43 PM Transaction ID (as given in Online SBI) :MSBI[protected]IGX6861004 Domino's Store Name- MADDIPAKKAM #78, Ground Floor, Medavakkam Main Road, Opp Andhra Bank, Keelkattalai, CHENNAI, TAMIL NADU Thanks and Regards SUDHAKAR M ishamgs.[protected]@gmail.com

I, Anushka singh placed an online order at 8:51pm. My order number was 607. and it was Veg singles combo. it was supposed to be deilvered within 30 mins. we waited for an hour. and it didn't arrive. and the Dominos Pizza tracker showed wrong details that the order has been dispatched and the name of the delivery boy was shown as Amit Raj.

the order came at 10:40pm. by some Mahipal Singh Chauhan. it was a late order and the condition of the pizza was horrible. we have cancelled the order. and we want the refund back. the delivery boy has taken back our order with no confirmation about it. and we don't understand why the hell they take our contact number if they can't inform us about our order. Moreover the behaviour of the delivery boy was not acceptable.

we would expect a apolgoy and our refund as soon as possible.

Hello there, This was the worst experience with your company where we have been ordered so many times and this time this evening when we order they sent some guy who doesn't even know the Kanpur area properly...and when he delivered after 1:18 mins he kept saying sorry sorry sorry...which was not acceptable...then we asked him to let us talk to the person who took order then we talked to Mr. Vikash S ...whose name is on the bill too...he talked rudely and didn't accept any apology...We had small kids party at home and this was sooooo embarrassing...and he asked delivery boy to take Pizza back...and we landed with nothing in hand at 21:00 PM ... This is 100% not acceptable and it will be infected for sure... Also we order after downloading MENU from your website and Veg. Paradise has retail price as Rs. 530/- and Veg. Extravaganza has price as Rs. 575/- there also in bill we had pricing as 550/- and 620/- respectively... Can you please answer why is there pricing difference... ? Hope you can take some action and we would get some kind of assurance otherwise we will not order rather will hold others to be ready for this kind of experience ... Thank you Sandeep Bhargava

I've been trying to book online for Dominos Pizza using the Net50 coupon code for 50% discuount for more than 1 hr today but as I proceeded to finaliza and make payment, the online transaction kept failing to process the order. I also tried the mobile site but even that didnt work. I now cant avail the offer.

After ordering it we were neither told that they will be late in providing nor did they agree to give discounts when they delivered it late... Really poor service in Gajraula... I have had good experience with dominos before in other counter.. But this counter at gajraula sucks..Order time 1:30 PM, Received Time:2:07 PM

I am Pranay Jaiswal from Nagpur contact number[protected]. I ordered 3 large pizza and 3 coke from your Mobile Application. I made payment via my debit card nd in the final stage your app crashed..I visited your joint only to find out my order wasnt received... Rs 1747 were deducted from my account for the failed trasnaction!! The amount was deducted via ur account Domino_BD, SBIPG at 21:30:01 on 2-08-14. Please refund that amount!!! I trust you people please please look into this!! Please refund Rs1747 as soon as possible.