Domino's Pizza Complaints & Reviews

This was the consecutive second bad experience at Neelgagan Plaza Shahibaugh outlet.Pathetic quality of pizzas I have ever had at Dominos. No cheese, no stuffing.The outer circumference of the pizza WAS JUST NOT EATABLE. All the other outlets including thaltej, drive in, himalaya mall for that matter even the outlet at a small place like Shirdi have maintained good standards. Always end up having a good experience there EXCEPT THIS ONE OUTLET. Last time had made a complaint on phone at this outlet but no action was taken except an apology. The stuffed garlic bread which cost 100 bucks had almost negligible cheese, just few bits of corn and just 1-2 bits of jalapeno. DOES IT REALLY JUSTIFY THE COST YOU ARE TAKING FROM THE CUSTOMER?? Or is it that one lost customer or bad word of mouth holds no value for a brand like Dominos. Expecting a positive response atleast this time.

I ordered Two Nos of Mexigan Green Wave Pizza at 7.30pm on 31.05.2014 at the Dominos Pizza Branch at Tidel PArk Taramani Chennai from the Mobile No.[protected] to the telephone No.[protected]. One lady staff had taken my order(1) for the above items and I was confirmed that delivery would be within 40 to 50 minutes of the order time. I once again called the above number at 8.40pm stating that I have not received the order and the Men staff replied (2) me that I would receive the order within10 minutes and once gain called the same number (3) at 9.04pm on the same day and the lady staff replied that no order had been taken in my name and I argued that I am having the evidence for the above order and they carelessly replied that no order had been taken. On that day because this incident I was not taken food and I was starving without food but depending upon the Order and due to this my health condition becomes very serious on that day for not taking food in time. For all the above (1), (2) and (3) conversations I am having the recorded evidence and I am going to take this matter on legal grounds. S.Dayalan [protected]

Hi, I have an online like i do it every time.The online application doesn't have enough space to put in the address.this is not the first time am placing order online at dominos.i have placed order multiple times and have provided the same address input which i have placed online.i placed order at 05:003 pm but it was delivered to me at 05:45pm.i waited for 30 minutes and called up store to enquire. the lady said the person is at store then have asked her to put across supervisor another guy came up and when was talking to him he couldnt speak English and then have transfered call to supervisor and when explained him he said the delivery guy is at landmark and after 8 min got call from delivery guy and he still dint deliver waited for 5 minutes and called back the number the person lifted said the delivery guy left just now.took 45 minutes to deliver and top of that negligence from store. i need to think twice next time i place an order. order no 63. M.S.Sandeep [protected]

WE ORDERED 1 MARGERATHA MED PIZZA, 1 SMALL ZESTY CHICKEN, 1 TACO INDIA NON VEG, 1 CHOCO LAVA & 1 BUTTERSTOCH MOUSSE AT DOMINOS AT COMUNITY CENTRE ROAD NO 44, PITAMPURA OUTLET AT 30/5/14 9:51 PM OUR ORDER REACHED US IN TIME BUT WITHOUT 1 MARGERATHA PIZZA, WHICH DOMINOS GUYS SAID IS ON WAY AND IT REACHED US AT 10:50 PM IN ONE HOUR FOR WHICH THERE COMPANY SAYS 30 MINS OR FREE AND AGAIN THAT PIZZA WAS BURNT AND WE HAVE TO SEND IT BACK AGAIN AND THEN THE TOOK ANOTHER 30 MINS AT 11;23 PM THATS 1 HOUR AND 30 MINUTES.THANK GOD MY KIDS HAD TO WAIT ONLY FOR 1 1/2 HRS FOR THERE DINNER ALL THANKS TO DOMINOS SO CALLED FAST DELIVERY.I PAID FULL AMOUT Rs 780/- they offered me free pizza the next day which i refused.please take strong action. chander spall [protected]

I ordered for a pizza referring to the coupon code and told the order taking girl to check for the offer for buy one med pizza and get one free. I dint check the offer for coupon details while placing the order. But, asked the girl to check the code and confirm for offers. She assured the offers and told me to submit the coupon. When pizza was delivered, one mr.sudhir was talking rubbish with me to give cost for both the pizzas as the coupon code was not referring to buy one and get one. is it my fault? This is very ridiculous and made me unhappy. First time I have placed the order at dominos but, the treatment was unforgettable. Hats off to your boys n girls. I decided not to have any business with dominos in future and would like to pass this message to all my networks. The order was placed at BSK 3rd stage. Hope you will improve to serve for customer satisfaction.

I placed a order for pizza for home delivery at Defence colony Delhi outlet on 29th May at 2:15pm and i have the following complaints:

1) The value pass given by SODEXO for use at Domino's with coupon code "AL25A" was not recognized by the outlet even though its validity is till 31st July 2014. After much persuasion they reluctantly accepted it but the final bill values did not match with 25% discount as stated. It was much lesser. So we had to opt out of that offer.

2) Even though Domino's is in the list of SODEXO accepting outlets they refused to accept the same as payment and had to pay by cash.

3) The person who took the order used swear word() when asked for the break up of cost of the individual items.

I have been regular customers and this is the first we are getting such a service, am disappointed and hope you rectify the complaint...

I am Aakash Vaishnav the regular customer of Domino's.I want to say is that very first 3 times I have complained domino's about there pizza and 3 times I have got pizza not properly baked or cooked please its a request that why domino's is doing these to their customers and once again I have got problem in pizza not properly cooked the time at which I carried out pizza for my home was 12:17 Pm date was 7/04/2014.I want to have some action again and again one customer is facing problem.If the Domino's whats that no customer should get good pizza than they should shutter down the domino's.The regular customers are visiting the domino's because they know domino's is a good for eating pizza's but if the trust is broken by domino's then the regular customer will also not visit.I want to fast resolve the problem of making worst pizza and these is my 4 time complain...These time the waiter there don't behave with me properly they were arguing unnecessary these time its too much.Its a request that please do something the staff is not proper.I am giving my bill details.Order No-08Date-29/05/2014Time-11:32AMAdderess-Gr.Floor Radhe Krishna Arcade Nr.Vaibhav Hall, Ghodasar Ahmedabad My Contact Number-[protected]

invoice no DPI165914/14-15/88229

ordered a zesty chicken & chiken wings at 8.04 pm...the chicken wings was uncooked & my kid& neighbours kids complained following which i took a bite &was shocked& felt repulsive
i have been ordering practically every week& also go & eat at the HRBR layout frequently but am really pissed with the responce from the outlet saying thats how they cook it...

im Dr Vivek Thomas& at 42yrs of age i dont need to be told by the manager how chicken is cooked ...its really dissapointing what the standard of communication has gone to...
anyway this is the last time we ever order from dominos.


Regards Dr VivekThomas
Senavihar, blore

i am living in koyambedu near cmbt the busiest place in the city i called so called dominos pizza which says kuzhiyan ke home delivery for delivering a pizza to my home my call got changed to four branches but none of them agred to deliver saying they are not in the limits of my place i have only police saying such things now then y the heck do u have these many branches wen u cannot deliver it to a place which is the busiest part in the city i had a high hope on dominos but now all have gone down sorry to say plsss do take measures immediately

HI, I ORDERED PIZZA FOR MY GUEST AT 9:10:36 PM AND IT WAS DELIVERED AT 10:10 pm late by 60 MINUTES. IT WAS NOT GOOD COMMITMENT AT ALL AS PROMISED BY DOMINOS IN THEIR POLICY. MOREOVER, THE STAFF KULDEEP ( DELIVERY BOY) & PUNEET (MANAGER) WAS VERY RUDE & CARELESS WHILE I WENT TO THEIR RAJ NAGAR STORE IN GHAZIABAD TO ENQUIRE ABOUT MY ORDER. THE ANSWER IS WEATHER MEIN DELIVERY BOY LATE HO GAYA HOGA SAID BY YOUR MANAGER WITHOUT EVEN SHOWING CONCERN TO THE CUSTOMER & SAME TIME DELIVERY BOY BLAMED CORPORATE FOR NOT GIVING THEM RAINCOAT IN BAD WEATHER & ALSO NOT ACCEPTING THE FAULT. SORRY TO SAY BUT YOUR STAFF LACKS PROFESSIONALISM & THEY HAVE NO SENSE THAT THEY ARE REPRESENTING A CORPORATE & THIS BEHAVIOUR IS DIMINISHING THE GOODWILL. EVEN YOU HAVE GIVEN THEM LANDLINES TO TALK TO CUSTOMERS BUT I BELIEVE THEY ARE JUST THERE TO RING AS NO ONE EVEN CARE TO PICK & INFORM CUSTOMERS EVEN IF THE ORDER IS GETTING LATE THAT TO WHEN CUSTOMER IS CALLING THEM FOR UPDATE & NOT YOUR STAFF WHO SHOULD CALL IN THIS CASE. I AM VERY ANNOYED AS I HAD TO FACE EMBARRASSMENT DUE TO THE SERVICES. I ADVICE YOU TO TAKE CARE OF SAME & AT LEAST RESPECT YOUR CLIENTS OR DONT OVER COMMIT TO YOUR CLIENTS WHICH YOU & YOUR STAFF CANNOT DELIVER. I HAD MADE ONLINE PAYMENT AS ORDER WAS PLACED THROUGH INTERNET. WHEN I ASKED THE RESTAURANT MANAGER (PUNEET) FOR MONEY BACK, HE SAID ONLY RS. 300 CAN BE GIVEN BACK THAT TOO AFTER 4-5 WORKING DAYS TO MY BANK ACCOUNT. IF RS 300 IS THE ONLY AMOUNT A CUSTOMER CAN GET, WHY DOMINOS MAKE FALSE PROMISES OF FREE PIZZA? I DONT THINK I WILL EVER ORDER ANYMORE PIZZAS FROM DOMINOS NOW OR WILL RECOMMEND IT IN FUTURE TO ANYONE IN MY NETWORK. ALSO GIVE ME MY MONEY BACK AS PER YOUR POLICY OR ELSE I WILL REPORT THE SAME IN CONSUMER COMPLAINT FORUM. AN ANNOYED CUSTOMER. AMIT JAIN Hi Amit Jain, Thanks for placing order with Dominos. This email contains important information regarding your recent purchase – please save it for reference. Dominos Restaurant Address Raj Nagar District Centre, Shop No 7-8advocate Chamberrdcraj Nagar, ghaziabad - 2010001 Ph.no. [protected], [protected] Guest Name : Amit Jain Guest Mobile : [protected] Guest Address : KL 5 Kavi Nagar BLOCK L KAVI NAGAR GHAZIABAD INDIA Txn No : MCRP[protected] Order Number : 483 Time of Order : 5/25/2014 9:10:36 PM Final Total : 874 Payment Type : credit Trace No. : nb[protected] Peppy Paneer[Qty-1] Crust : Classic Hand Tossed Toppings : Paneer + Crisp Capsicum + Red Pepper + Extra Cheese Size : Large (serves 4) Rs. 605 Garlic Breadsticks[Qty-1] - Rs. 79 Cheesy Dip[Qty-3] - Rs. 60 Cheesy Dip[Qty-1] - Rs. 20 Garlic Breadsticks[Qty-1] - Rs. 79 [NET09] 100% off! : Rs. -99 Net Price : Rs. 744 Tax : Rs. 129.58 Total Price : Rs. 874 YOU CAN ALSO ORDER THROUGH OUR NEW MOBILE SITE m.dominos.co.in OR DOWNLOAD OUR MOBILE APP. [protected]/[protected]

Today I called the Aundh branch of dominos pizza and my order was taken by a very rude woman who insisted very rudely that I talk loudly as she could not hear. I had to scream out my address after which I am informed that I am out of the area of delivery and should order online. I was not given any other branch option who I could call for delivery. Despite living in a radius of 5 km I was very surprised at the not delivery policy of the aundh and baner road dominos at Panchavati a prime locality in Pune I have ordered at Dominos before but their current management since last 6 months has detiorated and customer relations is at its worst.

today i ordered from dominos...patiala(leela bhawan) punjab...the guy who received my call was in such a rush that he didnot take my complete order and banged the phone before i could complete the order... i called him for the second time to complete the order..he recived it..said ok and within 20 second he kept the phone again...without telling the final bill or conforming the order...then i called him for the third time and told him atleast confim my order...without saying anything he was banging the phone.. my order was received finally which was incomplete he forgot to dispatch my complete order because they dint punch my order properly n i had to wait till my complete order arrived...i need explanation was such incompetency...!!! my contact number is [protected]

We had ordered the pizza for delivery. The delivery was received within 30minutes of their commitment but the Medium Margherita pizza was delivered in the burnt state. When we complained to the dominos outlet they sent us the replacement, however, from the replacement took another 20minutes. When we told them to refund our money as they did not deliver our order within 30mins from the time of order. They refused any refund and insisted that they will only give the replacement for the burnt pizza.

Please don't make any transactions concerning the email id [protected]@gmail.com. Yesterday (22nd may 2014) there was a Dominos Pizza delivery boy waiting at my doorstep telling me that an order has been placed from my email while there Was no such acts on my part.. another incident of the same nature occured recently...so i gather that my email id has been hacked, and hence I request you not to make ANY TRANSACTIONS concerning this e-mail & if inspite of my being informing you any transaction is made I refuse to take any responsibility.

Hi, I placed an order on 9th May 2014 at 8:57 pm, order no. is 487 and place of order was Pehladpur, Badarpur New Delhi. I made online order and made payment simultaneously for this order. After half n hour. Jasola store people called me up and said that we don't deliver in Pahladpur area. So, we are cancelling your order and amount will be refunded to you with in a week. Today is 22nd May, its been around 12 days and till yet I have not received my amt back in my account. I request you to look in to this matter and get me my amount back in my account. 09/05/2014 INB/[protected]/DOMINOS(BILLDESK)/ 564.00 Regards Shalini [protected]

Dear Sir, Being a regular consumer of Domino's pizza, that is too travelling 50 Km from my place to Sambalpur Domino's (Attached to Big Bazaar), we got very badly cheated by your esteem company . On 16th may 2014, I received a SMS message (mobile No - [protected] ) from the said outlet that on purchase of, above rupees four hundred we will be getting a discount of rupees one hundred, without any condition apply . But after purchasing for rupees five hundred, when asked about the discount, the girl at the counter said they do not give discount for the pizzas that I ordered, when I asked why is it not mention in the message sent to me, the boy standing came near to me and looked at the message said, there is a mistake, Sir, my manager is not present this moment, when he comes we will address to your grievance . But, so far I have not got any feedback from them . Dr S K Bohidar [protected]@outlook.com Mobile - [protected] Bargarh - 768028

i order 3 pizzas and 1 garlic bread stick firstly i received my order 15 minutes late and then the order was burnt. one of the three pizzas were completely burnt and the garlic bread sticks were burnt as well as sticky. i would like to talk to the person incharged of this issue ASAP. my name is yash kanodia number is [protected]

Hello, I am a regular customer of Dominos and I decide to call up the new cwnter opened at Huda City Center. date - 05/21/2014, time - 8:10 pm IST I inquired about the inaugural offer message i received for that branch from the lady answering the phone. Not only did she have no idea about the coupon, she was rude as well while talking. Coupon code for ref - AL25A I am appalled by the misconduct of the staff there and the unprofessional way the offers and coupons are advertised but not actually implemented. Details of store - Store Address : Huda City Centre Metro Station, Sector-29 GURGAON, HARYANA Contact No.[protected] Thanks Bhawan

i placed online order of dominos pizza ai 2:40pm on may212014 and got my pizza delivered at 3:26pm and that too in a bad shape, folded on one side and delivered cold. The delivery boy asked me to call the dominos outlet at leeela bhawan patiala and the concerned rerson talked rudely and asked me how would he know if i had spoiled that pizza. Finally he agreed to exchange the pizza but for that again i would have waited for another 45 mins i.e. 4:40pm. so i opted not to get disappointed again. INVOICE NO- DPI65943/14-15/16230 ORDER NO-125

SIR MY NAME IS MANISH MIDHA AND RESIDEING IN 8-A VENUS COLONY, NEAR YADWINDRA NURSING HOME GURDWARA DHUKHNIWARAN ROAD PATIALA WHEN I CALLED DOMINO'S CENTRE AT LEELA BHAWAN PATIALA THEY TOLD ME PLS YOU CALL URBAN ESTATE PATIALA WHEN I CALL URBAN ESTATE THEY TOLD ME YOU CALL LEELA BHAWAN PATIALA WHEN I INSIST YOUR NAME AND DESIGNATION AT URBAN ESTATE THEN HE AGREE AND ASKED ME TO TAKE THE DELIVERY FROM COMMON PLACE LIKE FLYOVER WHEN I REFUSED AND INSIST HIM TO DELIVER THE ORDER IN MY HOME MR ARVINDER TOLD ME THE ORDER TIME TAKE 40 MINUTES PLS YOU CLARIFY ME THAT MY HOUSE IS IN WHICH AREA AND INFUTURE THE SAME PROBLEM DOES NOT OCCUR [protected]