Domino's Pizza Complaints & Reviews

Sir, my name bhagwat [protected] yestrday around 2 pm i visitd ur outlet at rohini m2k, i orderd 2small pizzas after 30 min i revcd them, And both pizzas hv Little bit cheese in the middle, and Second pizza hv two big bubble, i show them to alia i returnd only one bcoz I hv no time, one i start eating, after 20 min i aSkeD My another pizza, i recvd the Same again, there was no change, i show the same to alia, she said, go down and show it there, i hv no Time to Do all these things again n again, Last 5 yrs i m dominos customr, but aftr this service, i feel very bad And only said that to alia ''madam ab Ye pizza aap log hi kha lena, or pizza dekr aa gya.

Hi, My name is DJ. I tried to place an order online, but every time I tried to pay, it was redirected to select the pizza page. I even tried to chat online with the customer care but they are of no use. This is not the first time, I tried to place order online many time within last 30 days but everytime i faced different problems. There are some coupon coded on their website. Sometimes they don't work. And their staff behaviour is very bad. They don't know how to talk with the customer. Dominos pizza is Cheating

Thank you for your order
Guest detailsnamesajal dasmobile number[protected]address 406
Skyline
Bidhan sishu sarani, kankurgachi, kolkata
Restaurant namekankurgachirestaurant addressground floor, p-55c.I.T roadscheme 6 m, opposite pantaloonskankurgachi, kolkata - 700054 ph.No.[protected] / 02 / 03 / 04 / 05 / 06 / 07 / 08.Order date/time7/13/2014 9:24:11 pmform of paymentcredit order no3371 regular cheese & tomat.. 85sub total85tax 16.53total102


I am placing the complaint @ 22:14 hrs... Till now my order is not delivered yet... The order was placed at 9:24 hrs online and payment was done online... Is it 30 min guarantee????

The crust was literally burnt, the cheese was very less...the toppings were negligible and till the time I could get my pizza they were cold enough...I want an action against the same this is ridiculous service from you people...this is insane dominos

I placed an order online on 8th of July from Indore at around 6.20 pm. The order was not successful and I got a mail that my money would be refunded within 7 days. On 10th July I got another mail saying that the refund has been made but I have not received my amount. Please contact ASAP. Amount is worth 875 rupees. Tushar Poonia email address: [protected]@gmail.com Mobile No. [protected]

I ordered 2 pizzas(Medium).. The price on the menu were 370(Veggie Paradise) and 300(Spicy Triple Tango).. The second one was on 50% discount.. That is, it should be cost at 150... But I was charged 390 for the 1st pizza.. And 180 for the 2nd one.. (Excluding Taxes)

I placed an order of worth 875 rupees on 8th of July. The bank's page as well as SMS from the bank said that the money has been deducted but a dialog box appeared saying that your order can't be placed and money would be refunded. I want to know about the time by which my money would be refunded. Contact No. : [protected] Email : [protected]@gmail.com Tushar Poonia

I dialled[protected] to place an order for home delivery. It got auto-directed to the Charni Road branch outlet. Problem with understanding order item: When I mentioned the pizza I wanted to order, they said they dont deliver it. I told them I never faced this problem in the past. After 5 minutes of explaining they were able to understand. Moreover, the guy said that I was confusing him. They were behaving like they have newly joined and were yet to understand the menu. Also, their database had no track of my past orders. Problem with co-ordination and system: After giving my address details, they (Charni road branch) said it was out of delivery area & asked me to contact 68886888. I tried my best to explain that it got auto-directed to the charni road branch, but they just couldn't understand. They kept asking me to call 68886888. How dumber can they get???? And god they were rude & just not ready to listen! I then called up 68886888 & navigated instead to the concerns department. There they re-directed me to another branch to place the order. This branch too said that my area was out of delivery area. I felt that all of them had gone mad. I have ordered so many times in past, so how can it be out of delivery area? They finally gave me another number. This outlet recognised my number & all past orders & I finally placed my order.

I have never faced any problem with Dominos before. It has been a very good customer relationship since many years. I order atleast once every month, and have hardly ordered from any of Dominos competitors. One bad experience due to few dumb employees can ruin it. Does Dominos really want to lose its customer base? Suggestion to Dominos: The new outlets opened are causing chaos. Please try to get them in order. I dialled[protected] to place an order for home delivery. It got auto-directed to the Charni Road branch outlet. Problem with understanding order item: When I mentioned the pizza I wanted to order, they said they dont deliver it. I told them I never faced this problem in the past. After 5 minutes of explaining they were able to understand. Moreover, the guy said that I was confusing him. They were behaving like they have newly joined and were yet to understand the menu. Also, their database had no track of my past orders. Problem with co-ordination and system: After giving my address details, they (Charni road branch) said it was out of delivery area & asked me to contact 68886888. I tried my best to explain that it got auto-directed to the charni road branch, but they just couldn't understand. They kept asking me to call 68886888. How dumber can they get???? And god they were rude & just not ready to listen! I then called up 68886888 & navigated instead to the concerns department. There they re-directed me to another branch to place the order. This branch too said that my area was out of delivery area. I felt that all of them had gone mad. I have ordered so many times in past, so how can it be out of delivery area? They finally gave me another number. This outlet recognised my number & all past orders & I finally placed my order.

Dear sir on date 10 july 2014 at 5:19 pm i called dominos pizzaa branch opera house phone no.- [protected]. A sales girl attend call and took order from me. Than at 6:01 pm i called them again that i dint get my order yet so a sales man told me tat your
Order is on the way. Than at 6:pm i again called them and this time they said there is no order here. I am deeply heart
By this kinda behavior and act.
Hope ill get a satisfactory response from you.

Shrikant mandhaniya
[protected]
Mumbai

Hi, This is Anubhav Kishore. It has become quite often on Domino's online order. I tried to place an online order on Domino's.co.in for Bellandur village bangalore outlet. When I placed the order, The money got deducted from the credit card but the order did not place.I tried calling the customer care for more than 30 mins but did not get any response from their side. I call the Bellandur village outlet to get some updated but the executive refused to share any detail and even refused to take the fresh orfer at 10:25 PM however the outlet operational timings are till 11:00 PM. This was very unprofessional behavior i experienced with domino's. Being a reputed brand in the market, I dont expect such irresponsibility from Domino's. Dont know what to do in this case as I was not connected to any customer care executive depite several calls and staying on calls for more than 15 mints every time. Really disappointed. - Anubhav Kishore

it has been more than 1.5 hr. to order but still not delivered, even not received any call from delivery boy to confirm address. you always promise to deliver in 30 mnts. I had paid online now they are just saying sorry instead of refunding my amount.

sir, I am Vishwanath S from bangalore. I tries to place my dominos order through online. my transaction was successfull through my debit card. but my order has not been placed. my money has been debited without success complete of the order. So please through to it. refund my money. Very unsatisfied with ur service.

Dear Sir, I cannot tell how much disappointed I am on the behaviour of your staff of one of the stores. Being an avid Dominos pizza fan and someone who has been ordering for a very long time, this behaviour has come as a shock. I would leave it to you to judge the seriousness of this matter and whether this complaint is justified. Please feel free to verify authenticity of below data. My name is Puru Paushaj and my number is [protected]. These are the details I am putting for your reference. Now the store that addresses the home delivery for my region is Dominos Banashankari 2nd stage. Before that Jayanagar 5th block used to take orders for my area. I have been ordering pizzas for a while from this store. So today dated 10.36 pm, Tuesday, 8th July 2014. I placed an order... The order is a regular pizza and a stuffed garlic bread.. That's it. Now the delivery guy calls me after 30 min to sort out a confusion related to my address.. Which is nothing unusual but I would expect a call a bit earlier especially when the same store has been delivering me pizzas for more than a year. So I help this delivery guy, 'prasad' and he brings the order.. I tell him that I need to speak to the manager since this late delivery is not expected on a weekday... They give me all sort of reasons but when I did not agree, the delivery guy literally bullied me into returning the order. There was no sense of courtesy in either the manager who I spoke to. So I return the pizza back but now I have to figure out at 11.45 pm as to what are my options for dinner. Moreover the manager and the delivery guy who I spoke to, tell me that I should not be calling in to place orders after 10.30. I am not sure, how much of this complaint is justified or how much would it help, but after this terrible experience, it could be a very long time before I would consider placing an order for home delivery from Dominos. Especially after 10.30. Now I'll go and fix up some dinner for myself. Thanks and Regards, Puru Paushaj Mob: [protected] Email: [protected]@yahoo.com

hi, my name is Imran khan, yesterday (07 July 2014 at 6:58 as mentioned on bill receipt ) i visited to store (Address: Shop No. 114/23 G, Deepshikha Complex, Sanjay Talkies, Sanjay Place, Agra, Uttar Pradesh 282003 Phone:[protected], i have placed an order ( order no-179 on server-Ali j) with regular HT PM oni along with N Chiisy Dip total amount of bill was Rs.78.28. i gave him 500/- for bill payment, he ask for 78/- change but i do not have, then he placed order (179) & forgot to return left balance (i thing that he will return it when order completed ), after 15 mints my token no was published on screen, i gave him receipt he gave me my order & through reciept in dustbin. I asked him to return my dues, i said that he already returned left amount (422/-), i request him to check again but he is confident with his statement. Then i asked him to call his supervisor. His supervisor told me that there is so rush that he can't help me right now but he will check CCTV recording tomorrow (08th July 2014)& will call me before 1 PM. i am waiting for his call but till now no call from domino's i have received. Please suggest for the same, waiting for your kind revert. Imran khan cell-[protected] email- [protected]@gmail.com

Hi, I placed an online order from Dominos on 5th July 2014 (Friday) and paid Rs. 498 through my credit card. The order was deliver from the nearest outlet i.e., Sector 18, Noida. Now when the delivery boy came to deliver the order, he charged an amount of 498 from my sister. Since I was not at home, my sister readily gave the money to the delivery boy. I got to know about the double payment this morning. So I am filling a complaint at your help desk. I am attaching the bill as a proof that we ordered the pizza. Looking for a prompt reply.

I have ordered a dominos pizza on 4th July, 2014 and the pizza was delivered 20 mins late. I did not received any intimation from Dominos that the order will be late. Order Time was 9:37pm and delivery came around 10:35. I was refused to avail the pizza free by the delivery boy and the concerned store manager though it crossed the 30 min delivery promise timeline. The delivery boy called up the store manager and the manager behaved very rudely with me when I questioned him for 30 min free delivery promise.I find this highly unprofessional and felt cheated. Please look into this.

Pleease find below my details.

Name: Sourav Roychaudhury
Order No: 237
Date: 4th July 9:37:52 PM
Dominos Restaurant Address: Outer Ring Road, 71, Mahadevpuramarathalli- Kr Puram Outer Ring Roadnr. Marathalli Bridge Property No 27, hobli, Outer Ring Road, , bangalore - 560037 Ph.no.[protected]/ 32018898 / 99/ 32016295/ 96/ 97, [protected]

My contact no: [protected] / [protected]
Email id: [protected]@gmail.com

I was over charge, and tried to explain at the pick up window, Manager of Petal Ms, Domino's, shut the window so I went inside, I was asking why I was charge that amount, he cut me off and ask if I ask for the special, that was why I was charge the larger amount because I didn't ask for the special, of course I wanted the special, who what to pay 17.12 for 2 med pizza's when you would get 2 for 5.99 each, instead of trying to correct it, he wanted to go on and on about how it was my fault and did not refund the difference, because according to him I ordered the wrong way, I have been a customer for a long time' and have other pizza places that I can go, don't want to but will before I get treated like I don't matter .

Complete system failure. I ordered pizza and asked for IVR call verification. Waited for 45 minutes yet did not get a call. Then called on Dominos phone no. 68886888, the operator on the phone made me wait for 20 minutes yet no one was on phone to answer only some damn Dominos operator based music. Hope Dominos people look into the matter and try to get it resolved as soon as possible. It is a heck ordering pizzas online on your portal.

I have ordered through Online. Amount got deducted from my account and haven't received Order details... Continuosly processing in "Payment succesful & Submit Order Page. This processing is happening since 1 hr. I have checked with all near branches but this order not received to the branches. My Contact Number: [protected]