Domino's Pizza Complaints & Reviews

I reside in Cochin and the nearest dominos to my place is in M G Road, Ravipuram. We have placed orders many times and consistently the delivery boy has been terribly late, more than one and a half hours late from the time the order is placed.The reason they say Is due to the metro work going on here. But I would like to tell you that our place is hardy 2kms away and the metro construction hasn't affected the Ravipuram side yet. In addition to that, your delivery people ride two wheelers and still come up with this pathetic excuse which is intolerable. And when I call to inform the outlet that the boy is late, they don't even respond properly. Please take note of this issue.

I placed a request for online delivery on 29th May. I selected the Murugeshpallya layout. At 11:02 the money was deducted through my credit card at the payment gateway. But the system said that we cannot deliver as it is beyond delivery time. I called my bank and the dominoes immediately, and i was promised 7 working days for the money to be transferred back. I went to all the Dominoes Layouts, but they cannot find my order. I called the help desk, but they said I am lying. Will i ever even get my money back?

I placed an order in Dominos Restaurant Address Indira Nagar, No. 303, 100 Ft Road, indira Nagarindira Nagar, 2nd Stage, bangalore - 560038 Ph.no.[protected], [protected] from Guest Address : 48 behind muttallamma temple, boopanahalli 13TH MAIN 100 FT ROAD INDIRANAGAR BANGALORE INDIA the order was 5 Pepper[Qty-1] Crust : Cheese Burst Size : Medium (serves 2) Toppings : Crisp Capsicum + Jalapenos + Red Paprika + Red and yellow bell pepper Choco Lava Cake[Qty-1] Time of Order : 6/7/2014 2:10:21 PM But the delivery was made only after 3 30pm The delivery boy told refund for the late delivery will be provided later as it was online payment.I confirmed with the manager also. He told money will be debited within 10 days .Its been 18 days and the money is not refunded. I want this issue to be taken seriously as they guaranteed free if 30 minutes delivery is delayed with terms and conditions applied which do not matter in my scenario .

Yesterday, i ANKUR OMAR, living here in a hostel of BIT, Durg, ordered a 'cheese and tomato pizza with mushroom toppings' online, and made a payment of Rs.121. But upon submission it failed. Even though the transaction was failed, money was still deducted from my SBI account.

Hello All, I have ordered Dominos Pizza on line using pizzaonline.dominos.co.in I has been around 35mins and the same screen telling me please wait we are pacing your order to the nearest kitchen. The Amount has been deducted from my HDFC account. Please see the attachment for the Payment been taken successfully. Have received a complain number as well from Dominos no no vale. YOUR QUERY NO. IS: 390972 Please let me know what needs to be done. Regards, Abhishek

I got a unique code in my inbox for discount pizza...i am trying to apply it from last three days but it couldn't apply. so help me out for this issue...coupon is valid upto 22 june 2014 my email id is [protected]@yahoo.com and contact no. is [protected]

Dear Reader, Today, I had purchase N number of pizzas, I placed the order today i.e June 21st, 14 at 2:48 PM and received the same at around 3:38 PM and when I asked the delivery boy that we'll not pay for the same as per the terms. But he said that he he'll give some discount of rupees Rs 300/- which is not fair at all. This is not the first time that we are facing the same issue. If such promises are made to be broken or just to make the customers fools this will not be acceptable at any cost. I request you to please look into this matter and try not to make such promises which cannot be fulfilled at all. Thanks Deepika Kotiyal

I need to file a complaints on your fake offers. Yesterday i went to domino at chandigarh 34 punjab when i asked about your offers on friday one on one free. They told that offer is over.i got a sms also of one on one pizza free. So why they don't provided me that offer

I feel bad 2 inform you that yesterday we went to dominos outlet at mall road ludhiana. We ordered cheese burst peppy panner and cheese burst 5 pepper at 10.45 pm. While we were eating they switched off d ac, and on requesting so many times to mr manoj incharge of outlet he didn't switch on the ac. This is very insulting and we were very much disappointed. We were not expecting such type of services from dominos.

I placed an order of 4 Pizzas on Wednesday(18/06/2014) from Mb no. [protected]. Teller agreed to give corporate discount on that order. But When after Delivery, I saw the bill, then I found that Discount was given only on one Pizza. It is very unpromising thing. I should be confirmed these thing before order. I am very upset with this attitude. I can't trust on billing of Dominos now onwards. Order Placed by: Gaurav Kumar with Mb no [protected] Order Delivery Address: Room no. 10, 71/50, U-Block, DLF Phase 3, Gurgaon.

Hello, On 6/8/2014 I ordered a pizza online Invoice number DPI66006/14-15/136211. The pizza was not delivered within30 min. When I asked the same to the delivery boy he talked rudely and just ran away from there. Since this I had already made the payment online I called up the store who after listening to the story promised that I will get refund after 7 working days. I again called up to follow up on 14th and was told the same, so far no refund has happened. If this is so easy for the delivery boy and the store to refuse to accept their failure to delivery on time why do you come up with such schemes and fool the customer ? I will like to hear from you soon else would like to take it up in conusmer court as this is just fooling the customer. Dinesh [protected]

I am a resident of Elamakkara and when I enquired with Dominos Palarivattom Cochin about delivery of Pizzas to my house I was told that it was out of the coverage area authorised, whereas the same Dominos delivered Pizzas to building which is hardly 100 mtrs away.When I complained about this last Saturday i e 14th June 2014, I was told that delivery could not be done but they would definitely extend an offer of "buy one get one" pizza, but when I called today 19th June 2014 and reminded them about this promise one Mr Jayan Nair who claimed to be the supervisor incharge of the Palarivattom outlet of Dominos at Ernakulam said that there was no such promise and he doesnt really care about this and I can go and complain anywhere I wish to complain. I was utterly surprised at this behaviour and the nonsensical utterances. I am putting this here with some hope that action would be taken. One thing is for sure that I will never buy a pizza again from Dominos even though they give me free of charge unless ofcourse some stern action is taken. K C Seetharaman 21, Mercy Gardens Elamakkara P O Cochin - 682 026 mob no[protected]

On 13th of june some guests came to my house at night so for food I ordered a large delux veggie and dobble cheese margarita at 09:50pm with order no.390 and invoice no.DPI65955/14-15/162961 from my phone no [protected].
First of all the pizza was delivered in 45 min. and though the pizza was late it was warm and even at the time of order I ordered delux veggii with extra cheese but the extra cheese was not taken as a order and the pizza was given without the extra cheese .And at that time I was not able to order again and make my guests wait for more 45min, I was so embarrassed in front of my guests .

This is not the first time, just 2 days before my tenant(pg student) ordered the same order in medium size as i was there to visit the rooms and at that time literally I am sure that the pizza which was delivered was a rejected one by any other costumer . as soon as i took a slice i tolled them to have the rest one i just came back.

These are not a good sign for a brand like domino's because the same problem was occurred few months later and I had made a complaint at that time also but in orders the problem remains the same I stopped the order, and now even after the 4or5 months the problem is same as your store is now not bean able to provide the quality and even the time limits which your company had given.

Instead of making a mistake and providing a free pizza, if you will not give a chance to your customer to make complaint which will give you or your company prestige and business.

Hi,

I have three time log the complaints for money is not revert. On 30th May i have
place order to Domino's pizza but due to some technical errors order will not complete. Also my money is dedicated my account. Dominos customer care are told me with in 10 days money will revert. But still i am waiting .please help me...


waiting for your positive reply...my mobile number is [protected]

Sir, I booked my order online on 15 June 2014 at 2057 hrs.My order no. is 203, Txn No. MSMP[protected] and was allotted to Domino's at Kalasagar Shopping hub, Ghatlodia, Ahmedabad. At 2131 hrs I got a call from Mr. Jatin telling me that my order would not be delivered when I tried to talk to him further he cut the call. This was after about 35 minutes when u claim to deliver in 30 minutes. when I called back at domino's some other person picked up the call and told me that my order was cancelled but I didn't cancel the order. This was at about 2145 hrs. He didn't even told me that if Iwould get my money back or not. i was surprised by the behaviour of Domino's staff, such a reputed company. Please look into the matter and do the needful.My mobile no is. [protected].It is now 1200 hrs on 16 June 2014 and I haven't received any acknowledgement regarding cancellatin of order.

Yesterday I had ordered one pizza through mob no. [protected]. The dominos counter is hardly 2 kms from my residence i.e. ILS hospital, Nagerbazar, Dum Dum. The pizza was ordered at 19:10 hrs and was delivered at 20:50 hrs and we have taken a written from the pizza delivery boy AMIT about the time he delivered the pizza at the back side of the bill. Our guest was kept waiting for the pizza and their kid kept on weeping due to hunger. And it was not raining heavily after 18:00 hrs, just a small drizzle. Does DOMINOS stop thinking about the customer? Don't they belive in putting up well trained front office executives who will provide the right information to the customers about the tentative time of delivery of the pizzas? B'coz I think DOMINOS is no longer capable in keeping up with their tag line of delivery within 30 minutes?

I have ordered dominos's veg spicy delight pizza having toppings as red paperika, sweet corn but instead of jalpeno it was added gherkins which create a serious embaracing situation in front of my colleauges.
I have paid with rs 708/- for medium size pizza, 2 veg taco indianna, 1 coke, 1 mousse cake.
Paying a big sum on brand due to trust butreceving such services create griviance.
Please do the needful, else i have to move further.

I ordered cheese burst pizza from green park outlet, order was placed online with no. 61 on the name of Gursharn soni of Rs 1051.13 . There was no cheese burst. Dominos has it's reputation of service but this time I am not satisfied with its service. Order is of the date 15/06/2014 at 1:41pm. Sir u are taking service charge as we'll but what about the service u are giving.

i called at the I P extension domino's branch. One representative picked up the call and when i was asking for small pizza and related offers she had just changed the topic and start talking about medium pizza. i was ok with medium pizza as i was too hungry and was trusting on domino's 30 minutes home deliery thus i asked her to take medium pizza as my order. After that i asked her about my query about small pizza she was not giving me proper response. Then i asked her to hold for a second and when i resumed the call no one was there at second side and i was keep on saying hello hello however i did not get any response and suddenly call disconnected. This is a sign of bad consumer service.

I ordere 4 cheeses burst extra cheese pizza on 13/06/2014 at 12:36 & 12: 32 order no. 23 & 22 at DOMINOS - jubliant food work Ltd. (Invoice no. DPI66110/14-15/87785 & DPI66110/14-15/87784). Nut the pizzas didnt had sufficient cheeses as it use to be. It was almost dried and tasteless. The Pizzas were not worth paying so much amount. I am totally disappointed with the quality you delievered. Name: Satyendra Kumar Gupta Mob no. [protected]