Submit a Complaint
Claimed

Domino's Pizza Complaints & Reviews

www.dominos.co.in
1
Updated: Oct 27, 2025
Complaints 6572
Resolved
725
Unresolved
5847
So far, so good. Domino's Pizza is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Domino's Pizza will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Domino's Pizza

Having problems with Domino's Pizza?

File a complaint and get it resolved by Domino's Pizza customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Domino's Pizza

Domino's Pizza reviews & complaints page 51

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sarvesh Shahapurkar
May 23, 2021
Resolved
Report
Copy
Resolved

Money has been deducted from two bank accounts of mine, but the order was not placed. Its been 7 days and no refund has been received yet. The transactions were done through netbanking and debit card payment on 15/5/2021
May 25, 2021
Complaint marked as Resolved 
I had lost money from 2 bank accounts of mine..received the refund on 24/5/21 and 25/5/21 respectively, 10 days after the order had ben placed (on 15/5/21). Consumer complaints forum is doing a great job in my opinion.
Domino's Pizza customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    V
    viru_m
    May 22, 2021
    Report
    Copy

    Address: Pune

    Did an order on 14th May and payment was not successful, so did again and order was placed. No duplicate order was placed. Only one order was placed on 14th May.
    Its been 8 days first order payment is still not credited.
    +2 photos
    Domino's Pizza customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Alok Choubey
      May 22, 2021
      Report
      Copy

      Hi, Money got debited from my account and transaction failed and even after 7 days I did not got the refund .Below is the detail
      Transaction Amount Rs.729.00,

      Transaction Date May 14, 2021,

      Payment ID [protected],

      Consumer Code WWWDOMINOSCOIN[protected],

      Bill Reference Information [protected],

      My email I’d:[protected]@gmail.com
      Domino's Pizza customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Shreya_1
        May 22, 2021
        Report
        Copy

        On 16th May 2021, I ordered a pizza amounting Rs 578 from Domino's app.

        The app was running smoothly till the payment page. Once my payment got deducted it started behaving wierdly. No order was place I never received a order number also.

        Please find the attached payment details.Please refund my money immediately.
        +2 photos
        Domino's Pizza customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          Mansi pal
          May 22, 2021
          Report
          Copy

          Address: 551Jha/159 Ramnagar Alambagh Kanpur Road

          Money was deducted but didn't got any information about it that where it went. I ordered it on 17th May 2021 at 8:38 pm and there has been no refund of the deducted amount so please it's a request to seek into the matter asap.
          Domino's Pizza customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Swapnil_Kumar_Gupta
            May 21, 2021
            Report
            Copy

            Address: Kolkata , Near City Centre 2

            HI,

            On 13th of May, 2021, I had placed an order via dominos app. There my transaction failed but the amount was deducted and even the order was not placed ! The failed order was not even showing on app . I have waited for 7 days as I have seen in cases like these they tell to wait 7 days generally .
            I have all the required proofs to provide if required . Please look into it !
            Domino's Pizza customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              Mrigank31
              May 21, 2021
              Resolved
              Report
              Copy
              Resolved

              Hello sir/ma'am,

              My order was not placed but the amount was deducted.
              I was supposed to receive a refund of Rs. 1006, but I have not received it till now.

              Bank gave this Referral number- IGALDFWXZ5

              Please check.

              Best regards
              [protected]
              Jun 15, 2021
              Complaint marked as Resolved 
              Domino's Pizza customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                J
                Jogi rao
                May 21, 2021
                Report
                Copy

                I have tried to place an order through online portal domnios pizza online, the order was not placed but money were deducted. ₹ 447 /- through payudominos via hdfc net banking. Transaction id is[[protected]]. I request you to resolve my issue as soon as possible. The message i received from my bank was "thanks for paying rs.447.00 to payudominos via netbanking."
                Domino's Pizza customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  H
                  Hemant Arole
                  May 21, 2021
                  Report
                  Copy

                  Address: Bavdhan, Pune 411021

                  I had ordered Pizza on 17-May-2021 & Amount of 1025/- deducted from A/C but Order NOT placed. I havent received this amount. This happens regularly & Frustrated with Domino's.

                  PLease Refund money paid ASAP
                  Domino's Pizza customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    B
                    bhavini hingu
                    May 20, 2021
                    Report
                    Copy

                    I have order dominoz pizza on 13 th May where I made payment through my credit card payment got deducted twice and no refund received.i waited for 7 days for refund. Attaching the order details and addres of the outlet.
                    +2 photos
                    Domino's Pizza customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      K
                      keyur27
                      May 20, 2021
                      Report
                      Copy

                      Hi i have placed my order on 16/05/2021
                      Total order Amount is : 1169/- Rs

                      Money Deducted from My Account but Order not placed successfully.

                      i need return my money.

                      also i do not find any contact number where i can complain please help.
                      Domino's Pizza customer support has been notified about the posted complaint.
                      View replies
                      please find below Transaction Image for details.

                      Money Got Deducted but Order not successful - Comment #3835235 - Image #0
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        D
                        Donas
                        May 20, 2021
                        Report
                        Copy

                        On 17 th May 2021, I made an online payment of Rs 1627 for ordering pizza from Domino's. The amount was deducted from my account. But no order was placed. I sent a mail and message regarding this to customer care of Domino's Pizza. I had also attached the proof of my payment. But I didn't get any reply from the customer service. I need a refund.
                        +2 photos
                        Domino's Pizza customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          sunnyshanu06
                          May 20, 2021
                          Report
                          Copy

                          Address: Property No118/2/9, SMS Complex, First Floor, near Telephone Exchange, Mandi, Himachal Pradesh 175001
                          Website: Domino's Pizza

                          On 13 th May i had ordered from Domino's by named mr.sunny thakur, i had placed order by netbanking my money is deducted but my order is not placed after that i called Domino's restaurant they said my money will be refunded with in 7 days, but still not processed, i have all proofs regarding payment to Domino's, i am tired off by putting complaint again and again, i want my money not yours
                          +1 photos
                          Domino's Pizza customer support has been notified about the posted complaint.
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            I
                            inderpreet saini
                            May 20, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            On 17th may 2021, around 15:13 IST, I placed an order through Dominos website. The amount got deducted from my icici bank account, but the order did not get placed and failed. I tried reaching out to customer care, but no luck.

                            Could someone guide on how to get my refund?
                            May 26, 2021
                            Complaint marked as Resolved 
                            Amount was refunded to account
                            Domino's Pizza customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              sunnyshanu06
                              May 19, 2021
                              Report
                              Copy

                              Address: Property No118/2/9, SMS Complex, First Floor, near Telephone Exchange, Mandi, Himachal Pradesh 175001

                              On 13th May i had ordered from Domino's resturant by Domino's app, after payment my money is deducted but my order is not placed, after that I called Domino's resturant they said your refund will be processed within 7 working days but still my refund is not processed, i don't have bill no.or order no.because order is not placed at that time but i have payment proofs, i want my refund that is rupees 648 back
                              +1 photos
                              Domino's Pizza customer support has been notified about the posted complaint.
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                D
                                Dr.ChethanAnand
                                May 19, 2021
                                Report
                                Copy

                                I paid ₹104 to Jubiliant F., Ref IGALDIFISH on 16/05/21 via internet banking. After placement order was not placed, but amount got deducted. There is no modes to contact Dominos customer care. Kindly help me with the refund. Transaction Ref No. [protected]IGALDIFSH7
                                +1 photos
                                Domino's Pizza customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Ajay.negi85
                                  May 19, 2021
                                  Report
                                  Copy

                                  Address: 36, Sec 7A

                                  I ordered 1 pizza on 15th May 2021 from the dominos pizza website. The total bill amounted to Rs 629. I had paid the amount via sbi internet banking. The transaction was successful. The amount was debited from my account but my order was not confirmed But till now my money has not been refunded
                                  Your revert is awaited
                                  Domino's Pizza customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    N
                                    Norbu bhutia
                                    from Bengaluru, Karnataka
                                    May 19, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    While ordering online on the date of 17th May 2021, 18:25 time. While the money got deducted from my account and the order didn’t get placed neither the order history was updated want a refund on that. Tried multiple customer service but seems like nothing is working.
                                    Pathetic customer service.
                                    +2 photos
                                    Oct 17, 2021
                                    Complaint marked as Resolved 
                                    money got refunded poor service
                                    Domino's Pizza customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Survejui
                                      May 18, 2021
                                      Report
                                      Copy

                                      Address: A3/401 ganga samruddhi society wanworie pune, A3/401 ganga samruddhi society wanworie pune

                                      I made a payment through Google pay and the amount was deducted yet Domino's didn't provide me with any confirmation of the product
                                      +1 photos
                                      Domino's Pizza customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        Monika Sharan
                                        May 18, 2021
                                        Report
                                        Copy

                                        I have ordered a pizza from dominos for Rs 220 through dominos app on 17th May 2021. My payment was done but the order was not placed. I need the refund of my money.
                                        +2 photos
                                        Domino's Pizza customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Mother Dairy
                                          2
                                          (917)
                                          RailRestro
                                          1
                                          (74)
                                          Lion Dates
                                          1.3
                                          (134)