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Domino's Pizza Complaints & Reviews

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Updated: Oct 27, 2025
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Domino's Pizza reviews & complaints page 53

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PrasannaS1974
May 16, 2021
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Hello,
I ordered for Domino's Pizza online. The mode of payment was Netbanking. The amount got deducted from my account but order was not placed. I was trying to reach customer support but didnt find any way to connect.
Pleasse help'
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    Amitk257
    May 15, 2021
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    Website: Dominos mobile app

    Yesterday at 7:58 PM IST i was trying to place order from Dominos. However money was debited but order was not plcaed. How will I get my debited Rs 659/- back ?
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    The date of transaction is 14th May 2021
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      J
      Jyotesh Singh
      May 15, 2021
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      I had placed an order on the dominos app at 8 pm, and despite deducting the amount twice it is still (1 hour later)showing “pending confirmation” and there is no mechanism to initiate a cancellation or a refund
      Domino's Pizza customer support has been notified about the posted complaint.
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        B
        Brinda Binani
        May 15, 2021
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        Address: 39 ramlal mukherjee lane salkia howrah flat no. 2b
        Website: Dominos

        Please look into this issue. This is highly not appreciated. My money was debited and didnt find any order id nor any confirmation mail that the money would be refunded. I can show you the payment details .
        Domino's Pizza customer support has been notified about the posted complaint.
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        Please provide a better customer service by providing immediate response
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          J
          Jagriti_123
          May 15, 2021
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          Order number 123 made from Paharganj New Delhi store
          Order made on 14.05.2021.

          Ordered 3 regular size and 2 parcels pizza on 14/05/2021, amount deducted Rs. 342 through Dominos App and PAYMENT of an amount VIA DEBIT CARD of Rs.342 shown as SUCCESSFUL but after Few minutes payment shown as not successful and order not placed but I placed the same order on CASH ON DELIVERY BASIS
          I thought that the amount deducted earlier from my bank will be credited but amount debited has not been credited yet...pls check the detail.. kindly refund the amount deducted earlier..
          Domino's Pizza customer support has been notified about the posted complaint.
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            Anjana Pradeep
            May 15, 2021
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            Hi I tried to order a pizza and pay by me debit card. My money 268rs got deducted but the order didn't confirm.
            Order made through contact no. [protected] from calicut india
            Domino's Pizza customer support has been notified about the posted complaint.
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              J
              JatinVarshney
              May 15, 2021
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              I didn’t receive the assured cashback for choosing the MobiKwik payment option on domino’s satisfying all the terms.

              E-mail: [protected]@gmail.com
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                K
                K.S. Ramakrishnan
                May 15, 2021
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                Address: Bansdroni, Kolkata

                I had booked one Large Veg Pizza on 14.05.2021 at 19.10 Hours from my mobile No [protected] for which i had made payment of Rs 604/- from my HDFC bank account, but i had neither received the order confirmation or i have received the Order till now.

                i request for refund of the amount on urgent basis.
                Domino's Pizza customer support has been notified about the posted complaint.
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                I have not got any updates in this regard. No person has contacted me not has my money got refunded. Now even if I am to buy in future, i shall only do so on Cash on Delivery basis.
                Very dis-satisfied with the service.
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                  T
                  t1224
                  May 15, 2021
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                  Hi I placed my order at 14:28. And the amount was 1362. My amount got deducted but order was not placed.
                  I tried contacting customer care number but it was not working .
                  I need a refund. Kindly resolve my issue as soon as possible .
                  Domino's Pizza customer support has been notified about the posted complaint.
                  May 15, 2021
                  Updated by t1224                   Kindly resolve my issue as soon as possible

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                    S
                    Shivamkrrr
                    May 15, 2021
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                    I ordered a pizza today on 1443 hrs, the payment got debited from the account but I haven't received any tracking ID.
                    Domino's Pizza customer support has been notified about the posted complaint.
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                      M
                      Madhav Kayal
                      May 15, 2021
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                      I placed an order for takeaway, made an online payment, got confirmation of the order & money deduction.

                      there was no status update of the order, on reaching the store they denied and were unable to track my current order, as I never got the generated bill link through SMS.

                      from the app, I tried to contact the store, due to technical difficulties it failed, with virtual assistant I raised concern for which someone was supposed to call back in 24 hours. but non did, last 3 days made many try no response, last ticket ID 773000.

                      Now I feel disappointed, experiencing poor support..
                      +3 photos
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                      20 days past from the incident, till now no response.
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                      40 days past from the incident, till now no response.
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                        V
                        viveksvk
                        May 14, 2021
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                        The amount has been deducted from my account but, order was not placed .

                        Today (Dt 14.05.2021) I tried ordering Pizza thro " Domino's Pizza Portal" and Made payment with my Axis Bank Credit Card of amounting to Rs 1319/- The amount has been deducted from my account but, order was not placed .

                        Immediately I placed second order by using My Net Banking Payment of amounting to Rs 1319/- and Again the amount has been deducted from my account but, order was not placed.

                        Together I Made Payment...
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                        Ajitp@12321
                        May 14, 2021
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                        I have ordered pizza money is deducted but pizzas isn't delivered transection ref no[protected]
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                          S
                          Sinjini Dhang
                          May 14, 2021
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                          I tried ordering two medium sizes pizza with garlic bread and coke amounting to Rs 860. The amount has been deducted from my account but order was not placed .Date 14 May 2021 17:52 IST. Transaction id DOMINOS[protected].Please help with the refund.
                          Domino's Pizza customer support has been notified about the posted complaint.
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                            S
                            Sparsh geraa
                            May 14, 2021
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                            Thanks for paying Rs.253.00 from A/c XXXX0721 to PAYUDOMINOS via NetBanking. Call [protected] if txn not done by you
                            Domino's Pizza customer support has been notified about the posted complaint.
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                              R
                              Rithvik B
                              May 13, 2021
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                              Address: GROUND FLOOR, OLD DOOR NO.8, NEW NO.19,BLOCK NO.2, BEHIND SANGAM THEATER, FLOWERS ROAD, PURUSWAKKAM,,CHENNAI - 600084

                              Placed a order for amount 471Rs today May 13th .The amount was debited from my account but the order was not generated
                              Domino's Pizza customer support has been notified about the posted complaint.
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                                N
                                Neelam Makhija
                                May 12, 2021
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                                I got notification regarding discount as I downloaded app for 1st time now when I m applying it's saying not applicable. Please see to it.
                                Domino's Pizza customer support has been notified about the posted complaint.
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                                  L
                                  latha ramani
                                  May 12, 2021
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                                  Address: bangalore / utter ghand

                                  I have been a recent victim on online fraud whild ordering for a Pizza to be delivered to bangalore Mr Mahesh kumar cell [protected]& Domnic Pizza no [protected] .They have insisited to part OTP no and swipped Rs 9999 twice tottalling Rs 20, 000 appx

                                  Date 17 03 2021 Adayar Chennai 20
                                  used my debit card for both times

                                  Sb a c No [protected]
                                  Debit card no [protected]

                                  Latha ramani
                                  [protected]
                                  Domino's Pizza customer support has been notified about the posted complaint.
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                                    D
                                    Delas
                                    May 11, 2021
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                                    Address: Hassan

                                    Hi I had placed order worth Rs 369 which was debited from my account but the order was not placed.
                                    I tried again and this time again the money was deducted and order was placed..which means my money has deducted twice.
                                    Please look into it.
                                    +1 photos
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                                      N
                                      nitindssd
                                      May 10, 2021
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                                      Address: 848, arya nagar chowk opposite to indian bank, Arya Nagar, Haridwar

                                      Hi Dominos,

                                      I've ordered a pizza yesterday from a nearby dominos store and they did not handled it well and all the toppings of my expensive pizza was spilled in the box. Toppings were glued to box instead of pizza. Very poor service.

                                      Order Number - 17
                                      Ordered - Paneer Makhani - Medium, Peppy Paneer- Medium, Garlic Breadsticks.Mobile Number - [protected]

                                      Regards,
                                      Nitin Agarwal
                                      [protected]
                                      Domino's Pizza customer support has been notified about the posted complaint.
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