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Domino's Pizza Complaints & Reviews

www.dominos.co.in
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Updated: Jan 27, 2026
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Domino's Pizza reviews & complaints page 52

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D
daniel10
May 24, 2021
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I tried to order work of Rs.1025/- and the order failed without generating Order ID, Reference number or any ticket number to track my refund status.

Order attempt date: 14 May 2021

Ordered branch details: PFA "dominos branch address.png"

Received sms: PFA "order failure sms.png"

After 7 days and no refund, I reached our to their customer care contacts and facing hard time getting responses till now:

1. I mailed a complaint to [protected]@jublfood.com and did not get any proper response instead received only automated responses.

2. I directly messaged to Domino's twitter handle @dominos_india, and did not get any proper response instead received only general responses.

I please request to consider this complaint as priority and help me in getting my money back.

--
Sincerely,
Daniel.
May 24, 2021
Complaint marked as Resolved 
Domino's Pizza customer support has been notified about the posted complaint.
May 24, 2021
Updated by daniel10 Email proof attached for order failure from Domino's Pizza

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    nimesh5
    May 23, 2021
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    Website: www.dominos.co.in

    Dominos site deducted online transaction amount of Rs.505 on 15/5/2021 at 7.41 pm IST but Order id. was not generated, Please refund my amount.
    May 28, 2021
    Complaint marked as Resolved 
    I received a message and my refund amount of Rs.505 on 24.5.2021, thanks
    Domino's Pizza customer support has been notified about the posted complaint.
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      S
      Sourabh31
      May 23, 2021
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      Money has been debited from two bank accounts of mine while checking out the cart items on Domino's mobile app. It's been 7 days and no refund has been returned yet. The transactions were done through SBI net banking and ICICI debit card on 16/5/2021
      Domino's Pizza customer support has been notified about the posted complaint.
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        S
        surya1305
        May 23, 2021
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        Address: Dominos
        Website: Dominos App

        I tried to place my order on 13th may, 2021 which costed ₹627 and the amount got debited(used debit card for the transaction). But the order was not placed. Dominos mentioned in twitter that within 7 days refund will be processed. So I was waiting. But, no refund has been processed even till today(23rd may, 2021). So i kindly request you to take measure to get my refund.
        May 25, 2021
        Complaint marked as Resolved 
        Apart from the query i raised here I also contacted dominos directly via mail yesterday and now i got my full refund.
        Domino's Pizza customer support has been notified about the posted complaint.
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          S
          Sarvesh Shahapurkar
          May 23, 2021
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          Money has been deducted from two bank accounts of mine, but the order was not placed. Its been 7 days and no refund has been received yet. The transactions were done through netbanking and debit card payment on 15/5/2021
          May 25, 2021
          Complaint marked as Resolved 
          I had lost money from 2 bank accounts of mine..received the refund on 24/5/21 and 25/5/21 respectively, 10 days after the order had ben placed (on 15/5/21). Consumer complaints forum is doing a great job in my opinion.
          Domino's Pizza customer support has been notified about the posted complaint.
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            V
            viru_m
            May 22, 2021
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            Address: Pune

            Did an order on 14th May and payment was not successful, so did again and order was placed. No duplicate order was placed. Only one order was placed on 14th May.
            Its been 8 days first order payment is still not credited.
            Domino's Pizza customer support has been notified about the posted complaint.
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              A
              Alok Choubey
              May 22, 2021
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              Hi, Money got debited from my account and transaction failed and even after 7 days I did not got the refund .Below is the detail
              Transaction Amount Rs.729.00,

              Transaction Date May 14, 2021,

              Payment ID [protected],

              Consumer Code WWWDOMINOSCOIN[protected],

              Bill Reference Information [protected],

              My email I’d:[protected]@gmail.com
              Domino's Pizza customer support has been notified about the posted complaint.
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                S
                Shreya_1
                May 22, 2021
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                On 16th May 2021, I ordered a pizza amounting Rs 578 from Domino's app.

                The app was running smoothly till the payment page. Once my payment got deducted it started behaving wierdly. No order was place I never received a order number also.

                Please find the attached payment details.Please refund my money immediately.
                Domino's Pizza customer support has been notified about the posted complaint.
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                  M
                  Mansi pal
                  May 22, 2021
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                  Address: 551Jha/159 Ramnagar Alambagh Kanpur Road

                  Money was deducted but didn't got any information about it that where it went. I ordered it on 17th May 2021 at 8:38 pm and there has been no refund of the deducted amount so please it's a request to seek into the matter asap.
                  Domino's Pizza customer support has been notified about the posted complaint.
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                    S
                    Swapnil_Kumar_Gupta
                    May 21, 2021
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                    Address: Kolkata , Near City Centre 2

                    HI,

                    On 13th of May, 2021, I had placed an order via dominos app. There my transaction failed but the amount was deducted and even the order was not placed ! The failed order was not even showing on app . I have waited for 7 days as I have seen in cases like these they tell to wait 7 days generally .
                    I have all the required proofs to provide if required . Please look into it !
                    Domino's Pizza customer support has been notified about the posted complaint.
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                      M
                      Mrigank31
                      May 21, 2021
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                      Resolved

                      Hello sir/ma'am,

                      My order was not placed but the amount was deducted.
                      I was supposed to receive a refund of Rs. 1006, but I have not received it till now.

                      Bank gave this Referral number- IGALDFWXZ5

                      Please check.

                      Best regards
                      [protected]
                      Jun 15, 2021
                      Complaint marked as Resolved 
                      Domino's Pizza customer support has been notified about the posted complaint.
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                        J
                        Jogi rao
                        May 21, 2021
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                        I have tried to place an order through online portal domnios pizza online, the order was not placed but money were deducted. ₹ 447 /- through payudominos via hdfc net banking. Transaction id is[[protected]]. I request you to resolve my issue as soon as possible. The message i received from my bank was "thanks for paying rs.447.00 to payudominos via netbanking."
                        Domino's Pizza customer support has been notified about the posted complaint.
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                          H
                          Hemant Arole
                          May 21, 2021
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                          Address: Bavdhan, Pune 411021

                          I had ordered Pizza on 17-May-2021 & Amount of 1025/- deducted from A/C but Order NOT placed. I havent received this amount. This happens regularly & Frustrated with Domino's.

                          PLease Refund money paid ASAP
                          Domino's Pizza customer support has been notified about the posted complaint.
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                            B
                            bhavini hingu
                            May 20, 2021
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                            I have order dominoz pizza on 13 th May where I made payment through my credit card payment got deducted twice and no refund received.i waited for 7 days for refund. Attaching the order details and addres of the outlet.
                            Domino's Pizza customer support has been notified about the posted complaint.
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                              K
                              keyur27
                              May 20, 2021
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                              Hi i have placed my order on 16/05/2021
                              Total order Amount is : 1169/- Rs

                              Money Deducted from My Account but Order not placed successfully.

                              i need return my money.

                              also i do not find any contact number where i can complain please help.
                              Domino's Pizza customer support has been notified about the posted complaint.
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                              please find below Transaction Image for details.
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                                D
                                Donas
                                May 20, 2021
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                                On 17 th May 2021, I made an online payment of Rs 1627 for ordering pizza from Domino's. The amount was deducted from my account. But no order was placed. I sent a mail and message regarding this to customer care of Domino's Pizza. I had also attached the proof of my payment. But I didn't get any reply from the customer service. I need a refund.
                                Domino's Pizza customer support has been notified about the posted complaint.
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                                  S
                                  sunnyshanu06
                                  May 20, 2021
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                                  Address: Property No118/2/9, SMS Complex, First Floor, near Telephone Exchange, Mandi, Himachal Pradesh 175001
                                  Website: Domino's Pizza

                                  On 13 th May i had ordered from Domino's by named mr.sunny thakur, i had placed order by netbanking my money is deducted but my order is not placed after that i called Domino's restaurant they said my money will be refunded with in 7 days, but still not processed, i have all proofs regarding payment to Domino's, i am tired off by putting complaint again and again, i want my money not yours
                                  Domino's Pizza customer support has been notified about the posted complaint.
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                                    inderpreet saini
                                    May 20, 2021
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                                    Resolved

                                    On 17th may 2021, around 15:13 IST, I placed an order through Dominos website. The amount got deducted from my icici bank account, but the order did not get placed and failed. I tried reaching out to customer care, but no luck.

                                    Could someone guide on how to get my refund?
                                    May 26, 2021
                                    Complaint marked as Resolved 
                                    Amount was refunded to account
                                    Domino's Pizza customer support has been notified about the posted complaint.
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                                      sunnyshanu06
                                      May 19, 2021
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                                      Address: Property No118/2/9, SMS Complex, First Floor, near Telephone Exchange, Mandi, Himachal Pradesh 175001

                                      On 13th May i had ordered from Domino's resturant by Domino's app, after payment my money is deducted but my order is not placed, after that I called Domino's resturant they said your refund will be processed within 7 working days but still my refund is not processed, i don't have bill no.or order no.because order is not placed at that time but i have payment proofs, i want my refund that is rupees 648 back
                                      Domino's Pizza customer support has been notified about the posted complaint.
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                                        D
                                        Dr.ChethanAnand
                                        May 19, 2021
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                                        I paid ₹104 to Jubiliant F., Ref IGALDIFISH on 16/05/21 via internet banking. After placement order was not placed, but amount got deducted. There is no modes to contact Dominos customer care. Kindly help me with the refund. Transaction Ref No. [protected]IGALDIFSH7
                                        Domino's Pizza customer support has been notified about the posted complaint.
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