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Domino's Pizza Complaints & Reviews

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Updated: Dec 5, 2025
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Domino's Pizza reviews & complaints page 62

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N
Namjun
from Powai, Maharashtra
Jan 7, 2021
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Please note that I had placed an order on dominos app for 31st December 2020 but as soon as the payment was successful the order was not placed stating that something went wrong. waited thinking that the transaction was stopped in between and the money will be refunded after 2-3 working days but it did not happened so I request you to refund my money.
My contact number is[protected].
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    V
    Varun verm
    Jan 6, 2021
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    On 6 January i ordered 2 pizzas from dominos app which was about 231 in price.
    The amount got deducted from my bhim upi app but the order was not placed.
    And the amount was not refunded too.
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      G
      Girjesh.g
      Jan 6, 2021
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      Address: greater noida, Gamma-1

      I ordered Pizza through Dominos website on 12th Nov...I received order after 1 hour & when I asked delivery boy for reason he just laughed & said I m coming to deliver other Delivery boy order..so don't ask to me..I complaint more that 15 times to Dominos but no action taken till date 06-Jan-2021
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        J
        Julieyana
        from Powai, Maharashtra
        Jan 5, 2021
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        Address: Dominos Kodambakkam

        My order no is 226 and I ordered a pizza around 7.42 pm in Dominos Kodambakkam. Time is 9.55pm. I'm yet to get delivery of my Pizza. Virtual assistants are unable to resolve and the store agents are not responsive and not assuring the delivery.
        Domino's Pizza customer support has been notified about the posted complaint.
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          G
          grenu
          from Mumbai, Maharashtra
          Jan 5, 2021
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          Address: Chembur near HDFC bank

          I had order pizza on 3rd Jan 2020 i had received it after 30 min but refund is not received and I had complaint on feedback but till the time I am not getting any call or resolution order no.255
          Same time I had informed to store manager but he is not ready listen this pathic services
          Domino's Pizza customer support has been notified about the posted complaint.
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            N
            nileshn86
            from Delhi, Delhi
            Jan 4, 2021
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            Address: Bhosari, Pune

            I have voucher of dominos (16 digit number) number XXXXXXXXXXXXXXXX which i was trying to redeem since March 2020 (which was valid till June 2020) but because of COVID dominos disabled the e-voucher payment option. I requested Dominos to extend validity of my voucher, which Dominos initially extended upto August 2020, but in august also the e-voucher payment option was disabled. From August 2020 to December 2020, I am continuously writing and following up with to dominos to further extend validity of my voucher or give me option to redeem my voucher, but dominos is not replying to my concern. They don't care for their customer's, I am contacting them from Aug to Dec (4-5 months) but still not resolved. I am requesting dominos for which I already paid to them, they had disable the e-voucher option, what was my fault in this? Hope Domino's will resole the concern. For better clarity on this, Dominos can check all my emails which i sent from nilesh.[protected]@gmail.com
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              R
              rahul belekar
              from Delhi, Delhi
              Jan 3, 2021
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              I paid for an order on 31 Dec 2020 via PhonePe, I got an error on the dominos app "Something Went Wrong" but PhonePe and my account got debited for an amount of 1800/-. Order was not created. Below are the transaction details:

              Transaction ID: PTM20201231135966415891202012310836
              UTR:[protected]
              Mobile: [protected]
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                G
                Grace Evangeline B
                from Delhi, Delhi
                Jan 2, 2021
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                I placed an order online on 31/12/2020 at 8:24pm at dominos and total amount to be paid was Rs. 481 and I paid it through online banking and the amount was deducted but order was not placed. I need a refund of Rs. 481.
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                Jan 02, 2021
                Updated by Grace Evangeline B
                Not yet resolved
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                  P
                  Poonam Kolape
                  from Powai, Maharashtra
                  Jan 2, 2021
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                  Address: Savedi, Ahmednagar

                  I had ordered two pizzas of worth rupees 498 on 31st December 2020 around 8oclock from Domino's pizza, Ahmednagar branch. I had paid through paytm app via Domino's app. The money got deducted from my account but order did not get placed. I called pizza centre to enquiry, they said the money will get refunded within 48 hours. It's been two days and there is no money has been refunded.
                  I hope complaining here works
                  Here, I am attaching screenshot of payment as well
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                    N
                    nikgaikar
                    from Powai, Maharashtra
                    Jan 2, 2021
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                    Address: Brownsalt A48 3rd floor royal indestrial estate wadala west 400031

                    I placed an order today, its payment has been deducted from my account, but my order has not been placed and my money has not arrived.
                    Domino's Pizza customer support has been notified about the posted complaint.
                    Ref no[protected]

                    Money deducted but order is not placed - Comment #3783177 - Image #0
                    This is screen shot from dedicated money my

                    Money deducted but order is not placed - Comment #3783180 - Image #0
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                      S
                      Soumya__
                      Jan 2, 2021
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                      Address: Govindpuri haridwar uttrakhand

                      On december 25th 2020 i ordered from dominos worth of 834 rupees and due to some reason the store cancelled my order. Its now more than a week, i have not yet recieved a refund.
                      Domino's Pizza customer support has been notified about the posted complaint.
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                        A
                        Avingk
                        from Delhi, Delhi
                        Jan 1, 2021
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                        Payment successful but order placed, need refund

                        Address: Bangalore

                        I placed an order for Rs. 1424. My payment was successful, done via Google Pay, but the order wasn't placed. I want a refund....
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                        K
                        kush_91
                        from Delhi, Delhi
                        Jan 1, 2021
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                        I placed an order on 31December 2020 with dominos of 355 rupees. The money got deducted from my account but the order was not placed. Please suggest what to do as I need the order or the money refunded.
                        Domino's Pizza customer support has been notified about the posted complaint.
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                          I
                          its.chirag
                          Dec 31, 2020
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                          Address: hapur uttarpradesh

                          Today i ordered pizza from Domino's via Paytm upi of rupees 360.money got deducted from my account but order was not placed
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                            2
                            266316 ncr.cse.18
                            Dec 31, 2020
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                            Address: 1950/19 Sri Nagar colony near dawat banquet hall double phatak rohtak

                            Sir
                            I have placed an order and paid through netbanking on dominos app but money got deducted and order is not placed
                            Domino's Pizza customer support has been notified about the posted complaint.
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                              @
                              @nimisha
                              from Delhi, Delhi
                              Dec 31, 2020
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                              I ordered pizza from domino's today (31/12/20)at 08:23 pm. I ordered without loging into my account but i filled my e-mail address and phone number as they asked for while placing the order. I paid through paytm and the moment payment was done I lost the page and after that nothing related to my order was there. Order wasn't placed but money got deducted from my account.
                              Email address I used was- [protected]@gmail.com
                              Phone number-
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                                M
                                Muski15@
                                Dec 31, 2020
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                                I ordered for an pizza but amount was debited from my account but my order was not confirmed.
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                                  B
                                  Beyond horizon
                                  from Powai, Maharashtra
                                  Dec 31, 2020
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                                  Address: Cbd belapur

                                  Hi there
                                  I want my refund i have placed the order for pizza of worth 854 Rs my money got deducted from credit card but no order number generated n not received any pizaa
                                  Domino's Pizza customer support has been notified about the posted complaint.
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                                    A
                                    Arpithraj
                                    Dec 31, 2020
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                                    My order was not placed after money was deducted from my account and worst part is there is no chat support for these kind ok mistake by Domino's
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                                      N
                                      NeerajGatkal
                                      Dec 31, 2020
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                                      Resolved

                                      Address: Vallabh Nagar, Pimpri, Pune

                                      I tried to place an order from Domino's Pizza app for 5 Pizza in total suming upto a total of ₹982. The payment was completed from Paytm App using UPI payment method, money deducted from my bank account but the order got failed. I tried contacting customer care using the toll free number[protected] but the number does not exist. I want a refund for the total amount in the bank account.
                                      +2 photos
                                      Jan 8, 2021
                                      Complaint marked as Resolved 
                                      Domino's Pizza customer support has been notified about the posted complaint.
                                      Jan 07, 2021
                                      Updated by NeerajGatkal
                                      Still have not received any response from Domino's Pizza Customer support. Any idea when will they contact me?
                                      Jan 08, 2021
                                      Updated by NeerajGatkal
                                      Received the amount back. Thanks a lot.
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