Submit a Complaint
Claimed

Domino's Pizza Complaints & Reviews

www.dominos.co.in
1
Updated: Oct 27, 2025
Complaints 6572
Resolved
725
Unresolved
5847
So far, so good. Domino's Pizza is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Domino's Pizza will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Domino's Pizza

Having problems with Domino's Pizza?

File a complaint and get it resolved by Domino's Pizza customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Domino's Pizza

Domino's Pizza reviews & complaints page 66

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Shivichauhan
Oct 30, 2020
Report
Copy

I palced my order on 22 october through mobile app for sec 45 sardar pur noida. And i made payment through my card and amount is deducted but order is showing pending confirmation for 3 hours after three hours order got cancelled automatically. This happen with me twice I didn't get my refund its about 8 days from order.
+1 photos
Domino's Pizza customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Swati Karve
    Oct 29, 2020
    Report
    Copy

    Address: Kalyan, Maharastra, Birla Road

    Order No. 182 dated 29th October 2020 - Order is placed in advance at the Birla Road Store, Kalyan, however, their phone is not reachable for so many months nor the customer care number. I am still not sure if the order will get delivered or not.
    No order can be placed from app. 99% of the times store shows offline. In 21st Century, we don't have time to go and pick up our pizzas. We pay more than 500 on each order of Dominos and this is what we get in return.
    The services need to improve else i will report to consumer guidance in my next email.
    Domino's Pizza customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      J
      Jeeten Gandha
      Oct 29, 2020
      Report
      Copy

      Address: jamnagar

      Hi i would like to share my experience with domino's (Vit University) it's been 5 days i'm trying to place order with domino's but it always shows as "selected restaurant is offline" when i try to call domino's they never pickup calls, i never expected this from domino's that since 5 days no-one is able to place orders that is ridiculous and the worst customer service ever.
      Kindly have a look into this.
      Domino's Pizza customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        mahagauri
        from Chennai, Tamil Nadu
        Oct 28, 2020
        Report
        Copy

        Address: Naraina vihar domminos pizza

        This side Bappi das... I have booking my pizza for naraina vihar domminos pizza, .

        But delivery boy is not deliver my pizza... Delivery boy & naraina vihar domminos executive is giving Continuosally wrong information nd miss behaviour nd miss guided to me again nd again... Nd time is over half nd hour but my food is not delivered... & domminos executive is cancelled my food... Nd I m calling domminos delivery boy Mr. Aniket nd domminos executive... Giving again nd again wrong information to me... So please i request to all dear Sir/Mam please taking action very hardly.
        +1 photos
        Domino's Pizza customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Saubhaggy Sharma 030
          from Powai, Maharashtra
          Oct 26, 2020
          Report
          Copy

          I had ordered food yesterday(25/10/20) online from Domino's Pizza, the order was placed through Domino's website, the branch being Kotwali Bazar, Dharamshala, and respective order number was 143.
          I had paid firstly using google pay, the amount being deducted from my account, this transaction didnt show on my order page, so I repaid using my debit card, amount being deducted and transaction appeared on the order page, confirming my order.
          So, I have paid twice for the same order.
          UPI Transaction ID for first payment:[protected]
          Invoice number:66485/20/18429
          Please initiate a refund for the same.
          +3 photos
          Domino's Pizza customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            papia2014
            from Gurgaon, Haryana
            Oct 26, 2020
            Report
            Copy

            Address: Akshaynagar, Yelenahalli - Bangalore

            I ordered the following items online on Dominos site at 9:42 P.M. yesterday on Oct 25, 2020.:
            1. 7UP (500 ML)
            2. Garlic Breadsticks
            3. Cheesy Jalapeno Dip
            4. Tikka Masala Pasta Veg
            My order was out for delivery by a delivery boy named BR Lakshmi Narayana Shet at around 10:00 P.M.. I kept on waiting for 2 hours but the order was not delivered. Ultimately after 2 hours, the online tracking also stopped working. Why didn't the delivery boy call me up to inform me if he was unable to deliver?? Why did the store not inform me? It's such a pathetic service from Dominos. The store neither delivered my order, nor refunded the money. I demand my money to be refunded ASAP.
            The store from where the order was placed is Akshaynagar Yelenahalli branch, Bangalore.
            Domino's Pizza customer support has been notified about the posted complaint.
            View replies
            My Dominos order num was 327.
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              Rajeev N B
              Oct 25, 2020
              Report
              Copy

              I placed a order for pizza(veg) by online & paid the amount through my debit card.IImmediately I received a message & email from domino's that your order was placed successfully & the order number is 122.But I didn't receive the item at all but when tracking the order it is showing item delivered my place is in palakkad, kerala .kindly do the needful
              Domino's Pizza customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sri Roopa Kethavarapu
                Oct 25, 2020
                Report
                Copy

                I placed my order 2hrs ago and the order doesn't progress a bit. The virtual customer assistant is pathetic in its reply. There is no way I can reach out to Dominos. I tried submitting feedback but it's giving me a stypid error that order city can't be more than 10 characters. Is that a joke? I cant changr my city for placing a feedback. This is most pathetic customer service I have ever received.
                +2 photos
                Domino's Pizza customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Apoorv47
                  Oct 23, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  Website: m.dominos.co.in

                  I placed order on Dominos app at 7:24pm, 23 Oct 2020.Now it keeps saying pending confirmation and I have already paid for it. There is no way of contacting them. Kindly help me in getting refund. Amount was ₹542
                  +1 photos
                  Oct 23, 2020
                  Complaint marked as Resolved 
                  Money was refunded. Thank you.
                  Domino's Pizza customer support has been notified about the posted complaint.
                  Oct 23, 2020
                  Updated by Apoorv47                   Here is screenshot of my confirmed payment.

                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    vivek9089
                    Oct 23, 2020
                    Report
                    Copy

                    Address: Dominos BTM 2nd stage

                    I ordered Domino`s pizza today[protected].I did payment through internet banking and my amount was deducted after entering OTP but Order was not placed.Please refund my amount back.
                    I am attaching the screenshot of the payment.

                    Here is the transaction ID of 523 rs deducted from my account

                    BIL/ONL/[protected]/Jubilant F/DOM
                    INOS_VICI938
                    +1 photos
                    Domino's Pizza customer support has been notified about the posted complaint.
                    Oct 23, 2020
                    Updated by vivek9089                     Here is deducted amount message received,
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      smaranika panda
                      Oct 22, 2020
                      Report
                      Copy

                      Address: #63 (A) 7 main Muneshwara Temple Hospalya Bangalore

                      Hi Team,

                      I had ordered from Domino's Pizza using Zomato on 18th of Oct 2020 and I ordered the below:
                      1) Stuffed garlic bread
                      2) Veggie Paradise ( Cheese Burst)
                      3 Veg parcel

                      Wat I received was horrible quality food. Stuffed garlic bread had nothing stuffed in and the cheese burst pizza had so little cheese. I complained on the same date and till now my issue is not resolved. Request you to look into this.

                      Thankyou
                      Smaranika
                      +2 photos
                      Domino's Pizza customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        anusap
                        Oct 22, 2020
                        Report
                        Copy

                        Order has not been placed but money has been debited through google pay. I haven’t got a confirmation of my order yet. Kindly look into the issue
                        +1 photos
                        Domino's Pizza customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Ashwini Pimprikar
                          Oct 21, 2020
                          Report
                          Copy

                          I ordered pizza online via dominos app. I made a payment twice through GPay, but the order was placed. It's been more than 5 days and I still did not get a refund.
                          Domino's Pizza customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            Pranshita
                            Oct 20, 2020
                            Report
                            Copy

                            Website: Dominos app

                            I ordered from dominos app and a payment of Rs 386 done by upi, payment got transferred but instead of getting redirected to payment successful, order placed page, I again got the payment page on the app, I hope I get my payment back without dragging this
                            +1 photos
                            Domino's Pizza customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              C
                              creativemandar
                              Oct 19, 2020
                              Report
                              Copy

                              Address: Kharadi, Pune, Maharashtra

                              Date of Incident : 18/10/20
                              Invoice No.: 67057/20/23471
                              Outlet Address : ARISSA AVENUE, Kharadi, Pune, Maharashtra,
                              Contact : [protected]
                              Total amount : 564.36

                              The delivery arrived 1 hr. after order and obviously the items received were cold. When asked for the reason, the delivery person says, the outlet was closed and had to get the order from another outlet. Docent make sense.
                              Appropriate action is required.
                              Domino's Pizza customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Mansi Soman
                                from Powai, Maharashtra
                                Oct 16, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                My money was deducted on[protected] at 20.09 pm. The order was not placed on the Dominos website. I want a refund for this order.
                                +1 photos
                                Oct 18, 2020
                                Complaint marked as Resolved 
                                Got my money back. Thanks
                                Domino's Pizza customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Arjun Blouria
                                  Oct 16, 2020
                                  Report
                                  Copy

                                  I ordered food at around 1pm for a delivery time of 7pm, the amount was deducted from my account and the status of order in the app was "pending confirmation". Tried to contract customer support but they are not responding. They even took my contact number and said they will assist but they did not call.
                                  Domino's Pizza customer support has been notified about the posted complaint.
                                  Oct 16, 2020
                                  Updated by Arjun Blouria                                   The bill amount was 1157.

                                  View replies
                                  I ordered food at around 6pm for a delivery time of 8 15 pm, the amount was deducted from my account and the status of order in the app was "pending confirmation". Tried to contract customer support but they are not responding. They even took my contact number and said they will assist but they did not call.
                                  Reply
                                  I ordered pizza yesterday amount is deducted but it si still showing pending confirmation and the people in dominos are not replying and getting connected

                                  Pending order confirmation (Amount deducted) - Comment #3828784 - Image #0
                                  Reply
                                  Helpful
                                  2 other people found this review helpful
                                  2 found this helpful
                                  2 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Suchi93
                                    Oct 12, 2020
                                    Report
                                    Copy

                                    Address: Kallumpuram, Kadavallur P.O, Valiyara House
                                    Website: www.domimos.com

                                    I had ordered for pizzas for 1036 Rs from dominos app and I had completed payment.

                                    I didn't get any order confirmation or receipt of the amount online or offline from dominos. Thee app was just showing that the order was not placed.

                                    The payment was made through Google pay UPI app and the amount was debited from my HDFC Bank account. Of which I have received confirmation from Google pay and HDFC. Please help me get my refund back.
                                    +1 photos
                                    Domino's Pizza customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      SachiGupta88
                                      Oct 9, 2020
                                      Report
                                      Copy

                                      Amount debited twice dor the same order.
                                      Domino's Pizza customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Ankitkjha97
                                        Oct 6, 2020
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        I tried ordering pizza through dominos app. Paid through bhim for the order. The bill amount was ₹ 553. Amount debitted from account but no order placed. Attached is the proof of payment.
                                        I want my refund
                                        +1 photos
                                        Oct 8, 2020
                                        Complaint marked as Resolved 
                                        Got the refund! Thanks guys u r working great. Without u guys it would have been impossible to let domino’s know about the issue..
                                        Domino's Pizza customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Mother Dairy
                                          2
                                          (917)
                                          RailRestro
                                          1
                                          (74)
                                          Lion Dates
                                          1.3
                                          (134)