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Domino's Pizza Complaints & Reviews

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Updated: Feb 25, 2026
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726
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Domino's Pizza reviews & complaints page 63

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S
Sandnya Tandel
Jan 10, 2021
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I had ordered for a pizza online from the dominos pizza Application. The total bill amounted to rs. 498 I had paid the amount via my google pay The transaction was unsuccessful. The amount was debited from my account but my order was not confirmed. I had placed my order on 10/1/2021.Could you please look into the details and give me a reply
Domino's Pizza customer support has been notified about the posted complaint.
I have received my money back.
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    V
    Vartika_Chand
    Jan 10, 2021
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    Resolved

    Address: Siddhivinayak Residency, Shop Numbers 1, 2, 3, 4, 5 and 6, Ground Floor, Shilp Chowk Rd, Sector 20, Kharghar, Navi Mumbai, Maharashtra 410210

    Hello my name is Vartika Chand and on 9/1/2021 I tried ordering food worth Rs 938/- from the dominos app but I was facing issues at that moment
    An hour later money was debited from my account but order was never placed from your side
    Please look into this matter and initiate the required refund process
    Contact : [protected]
    Jan 10, 2021
    Complaint marked as Resolved 
    Feedback for complaint was sent via email and received the said amount the same day
    Domino's Pizza customer support has been notified about the posted complaint.
    Refund received
    Thanks domino's team 👍🏻
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      J
      Janarthanan
      from Bengaluru, Karnataka
      Jan 8, 2021
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      I have ordered pizza on 31/12/2020 6:51pm. The amount is debited from my UPI account but the order is not placed.

      UPI ID[protected]

      I would kindly request you to transfer the same amount to my account. Rs. 1077/-
      Domino's Pizza customer support has been notified about the posted complaint.
      Money got credited back, Thank you
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        N
        Namjun
        from Powai, Maharashtra
        Jan 7, 2021
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        Please note that I had placed an order on dominos app for 31st December 2020 but as soon as the payment was successful the order was not placed stating that something went wrong. waited thinking that the transaction was stopped in between and the money will be refunded after 2-3 working days but it did not happened so I request you to refund my money.
        My contact number is[protected].
        Domino's Pizza customer support has been notified about the posted complaint.
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          V
          Varun verm
          Jan 6, 2021
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          On 6 January i ordered 2 pizzas from dominos app which was about 231 in price.
          The amount got deducted from my bhim upi app but the order was not placed.
          And the amount was not refunded too.
          Domino's Pizza customer support has been notified about the posted complaint.
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            G
            Girjesh.g
            Jan 6, 2021
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            Address: greater noida, Gamma-1

            I ordered Pizza through Dominos website on 12th Nov...I received order after 1 hour & when I asked delivery boy for reason he just laughed & said I m coming to deliver other Delivery boy order..so don't ask to me..I complaint more that 15 times to Dominos but no action taken till date 06-Jan-2021
            Domino's Pizza customer support has been notified about the posted complaint.
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              J
              Julieyana
              from Powai, Maharashtra
              Jan 5, 2021
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              Address: Dominos Kodambakkam

              My order no is 226 and I ordered a pizza around 7.42 pm in Dominos Kodambakkam. Time is 9.55pm. I'm yet to get delivery of my Pizza. Virtual assistants are unable to resolve and the store agents are not responsive and not assuring the delivery.
              Domino's Pizza customer support has been notified about the posted complaint.
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                G
                grenu
                from Mumbai, Maharashtra
                Jan 5, 2021
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                Address: Chembur near HDFC bank

                I had order pizza on 3rd Jan 2020 i had received it after 30 min but refund is not received and I had complaint on feedback but till the time I am not getting any call or resolution order no.255
                Same time I had informed to store manager but he is not ready listen this pathic services
                Domino's Pizza customer support has been notified about the posted complaint.
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                  N
                  nileshn86
                  from Delhi, Delhi
                  Jan 4, 2021
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                  Address: Bhosari, Pune

                  I have voucher of dominos (16 digit number) number XXXXXXXXXXXXXXXX which i was trying to redeem since March 2020 (which was valid till June 2020) but because of COVID dominos disabled the e-voucher payment option. I requested Dominos to extend validity of my voucher, which Dominos initially extended upto August 2020, but in august also the e-voucher payment option was disabled. From August 2020 to December 2020, I am continuously writing and following up with to dominos to further extend validity of my voucher or give me option to redeem my voucher, but dominos is not replying to my concern. They don't care for their customer's, I am contacting them from Aug to Dec (4-5 months) but still not resolved. I am requesting dominos for which I already paid to them, they had disable the e-voucher option, what was my fault in this? Hope Domino's will resole the concern. For better clarity on this, Dominos can check all my emails which i sent from nilesh.[protected]@gmail.com
                  Domino's Pizza customer support has been notified about the posted complaint.
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                    R
                    rahul belekar
                    from Delhi, Delhi
                    Jan 3, 2021
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                    I paid for an order on 31 Dec 2020 via PhonePe, I got an error on the dominos app "Something Went Wrong" but PhonePe and my account got debited for an amount of 1800/-. Order was not created. Below are the transaction details:

                    Transaction ID: PTM20201231135966415891202012310836
                    UTR:[protected]
                    Mobile: [protected]
                    Domino's Pizza customer support has been notified about the posted complaint.
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                      G
                      Grace Evangeline B
                      from Delhi, Delhi
                      Jan 2, 2021
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                      I placed an order online on 31/12/2020 at 8:24pm at dominos and total amount to be paid was Rs. 481 and I paid it through online banking and the amount was deducted but order was not placed. I need a refund of Rs. 481.
                      Domino's Pizza customer support has been notified about the posted complaint.
                      Jan 02, 2021
                      Updated by Grace Evangeline B
                      Not yet resolved
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                        P
                        Poonam Kolape
                        from Powai, Maharashtra
                        Jan 2, 2021
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                        Address: Savedi, Ahmednagar

                        I had ordered two pizzas of worth rupees 498 on 31st December 2020 around 8oclock from Domino's pizza, Ahmednagar branch. I had paid through paytm app via Domino's app. The money got deducted from my account but order did not get placed. I called pizza centre to enquiry, they said the money will get refunded within 48 hours. It's been two days and there is no money has been refunded.
                        I hope complaining here works
                        Here, I am attaching screenshot of payment as well
                        Domino's Pizza customer support has been notified about the posted complaint.
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                          N
                          nikgaikar
                          from Powai, Maharashtra
                          Jan 2, 2021
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                          Address: Brownsalt A48 3rd floor royal indestrial estate wadala west 400031

                          I placed an order today, its payment has been deducted from my account, but my order has not been placed and my money has not arrived.
                          Domino's Pizza customer support has been notified about the posted complaint.
                          Ref no[protected]
                          This is screen shot from dedicated money my
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                            S
                            Soumya__
                            Jan 2, 2021
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                            Address: Govindpuri haridwar uttrakhand

                            On december 25th 2020 i ordered from dominos worth of 834 rupees and due to some reason the store cancelled my order. Its now more than a week, i have not yet recieved a refund.
                            Domino's Pizza customer support has been notified about the posted complaint.
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                              A
                              Avingk
                              from Delhi, Delhi
                              Jan 1, 2021
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                              Payment successful but order placed, need refund

                              Address: Bangalore

                              I placed an order for Rs. 1424. My payment was successful, done via Google Pay, but the order wasn't placed. I want a refund....
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                              kush_91
                              from Delhi, Delhi
                              Jan 1, 2021
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                              I placed an order on 31December 2020 with dominos of 355 rupees. The money got deducted from my account but the order was not placed. Please suggest what to do as I need the order or the money refunded.
                              Domino's Pizza customer support has been notified about the posted complaint.
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                                I
                                its.chirag
                                Dec 31, 2020
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                                Address: hapur uttarpradesh

                                Today i ordered pizza from Domino's via Paytm upi of rupees 360.money got deducted from my account but order was not placed
                                Domino's Pizza customer support has been notified about the posted complaint.
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                                  2
                                  266316 ncr.cse.18
                                  Dec 31, 2020
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                                  Address: 1950/19 Sri Nagar colony near dawat banquet hall double phatak rohtak

                                  Sir
                                  I have placed an order and paid through netbanking on dominos app but money got deducted and order is not placed
                                  Domino's Pizza customer support has been notified about the posted complaint.
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                                    @
                                    @nimisha
                                    from Delhi, Delhi
                                    Dec 31, 2020
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                                    I ordered pizza from domino's today (31/12/20)at 08:23 pm. I ordered without loging into my account but i filled my e-mail address and phone number as they asked for while placing the order. I paid through paytm and the moment payment was done I lost the page and after that nothing related to my order was there. Order wasn't placed but money got deducted from my account.
                                    Email address I used was- [protected]@gmail.com
                                    Phone number-
                                    Domino's Pizza customer support has been notified about the posted complaint.
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                                      M
                                      Muski15@
                                      Dec 31, 2020
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                                      I ordered for an pizza but amount was debited from my account but my order was not confirmed.
                                      Domino's Pizza customer support has been notified about the posted complaint.
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