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Domino's Pizza Complaints & Reviews

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Updated: Oct 27, 2025
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Domino's Pizza reviews & complaints page 63

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J
Jaanhvi Rana
Dec 31, 2020
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I ordered pizzas worth Rs 557 on the Domino's app on 31 December 2020. The money was deducted from my account but after the deduction the app did not show my order as placed. There were no order details available and no option to contact customer care service.
How do I get a refund from Domino's?
Please help me out.
Jan 8, 2021
Complaint marked as Resolved 
Domino's Pizza customer support has been notified about the posted complaint.
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I ordered two pizzas from Domino's. I paid through UPI and my money got deducted but the app didnot confirm my order. there is any trace of my failed order and i don't know which store to complaint. What shall i do?

Amount debited from account but order not placed - Comment #3787863 - Image #0
Amount debited from account but order not placed - Comment #3787863 - Image #1
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I ordered two pizzas on 14th Jan 2021 through the Domino's App. I paid via UPI. My money got deducted and the order is not confirmed. There is no trace of my failed order in the order history and i don't know which store to complaint. What shall i do now?

Amount debited from account but order not placed - Comment #3787865 - Image #0
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    H
    heygaurav
    from Delhi, Delhi
    Dec 31, 2020
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    Address: Shahunagar, Chinchwad, Pune 411019

    I ordered a domino's pizza through their app, the money was debited using google pay, but instead of successful redirection, it said something went wrong, please raise my request and I request my for my refund!
    +1 photos
    Jan 4, 2021
    Complaint marked as Resolved 
    Rec'd the amount!
    Domino's Pizza customer support has been notified about the posted complaint.
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      Urvi Latnekar
      Dec 31, 2020
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      Address: Pune

      I ordered two pizza's online and paid 753/- through upi. My money got debited but my order is not placed.
      Domino's Pizza customer support has been notified about the posted complaint.
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        M
        Mosh1
        Dec 31, 2020
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        We went to dominos pizza Rajendra nagar sahibabad, ghaziabad .
        The guy named abhinandan and a person chewing tobacco and claiming to be the area manager misbehaved with us and asked for cash payment even after we paid with card . Our card was charged and they still kept in asking for more cash payment and when we refused they fought with us using abusing language and hit us also in front of females . We will take this issue further.
        This is not the first time as before we have given them 100-150 Rupees as delivery charge always .
        Domino's Pizza customer support has been notified about the posted complaint.
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          Anisha Dicholkar
          Dec 28, 2020
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          I had placed pizza order through dominos app and paid through debit card. My money was deducted but order was not placed.
          +1 photos
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            S
            shivammtyagi
            from Delhi, Delhi
            Dec 26, 2020
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            Payment Issue with UPI on Dominos App

            Hi There,

            First of all, I'd like to suggest everyone to never make an online payment using the Dominos App as it is extremely buggy which is evident from thousands of similar complaints regarding their Payment portal.

            I placed an order through the Dominos Android App and paid Rs.377 via Lazypay UPI which is added to my Dominos account.

            However, after a successful transaction, the order failed...
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            Pramod121189
            from Delhi, Delhi
            Dec 23, 2020
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            I have ordered a pizza order no 350 invoice no from Dehradun saharanpur Road on 12th Dec via e-vouchers but nobody pick the call and finally ordered cancel by your store. Then next day I have get a msg of e-vouchers amount will be initiated in 3-5 days..Now still same will not be credited. Very very disappointing things..Even nobody is aware about that pls close these e-vouchers i[censored]nable to provide the expected services..
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              A
              Abhishek Sharma's
              Dec 23, 2020
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              Address: Deendayal nagar gwalior (mp)

              Money deducted from my Kotak Bank account two times but order is not placed.it shows money reflected in your account in 30 days. It's a Domino's.
              +4 photos
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                A
                arpitasa
                from Delhi, Delhi
                Dec 23, 2020
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                I have placed an online order on 20th Dec 2020 & made payment via Amazon pay, I hv received a mail frm Amazon pay stating transaction ws successful bt on dominos site it showed order unsuccessful.I hv spoken wid ur customer care & written mail also but I didn't got refund.
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                  M
                  manishkcn
                  from Bengaluru, Karnataka
                  Dec 22, 2020
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                  Address: P.M R. Residency, Ground Floor, No-5/3 Sy. No.10/6-1 Opp Nithyotsava Wedding Hall, Doddaballapur Main Road, Singanayakanahalli, Yelahanka, Bengaluru, Karnataka 560064

                  I just placed an order on the domino's app. The payment was done on gpay. Please find attached the transaction details. However, the app doesn't show any active orders from me.
                  +1 photos
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                    S
                    Sandesh Pajane
                    Dec 22, 2020
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                    I placed an order on december 3rd dec 2020 with dominos of 389 rupees. The money got deducted from my google account but the order was not placed. Please suggest what to do as i need the order or the money refunded.
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                      R
                      Raghav Anand Sharma
                      Dec 20, 2020
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                      Address: 478,BRAHMNAN MOHALLA SHAKAR KUI, ,HAPUR,UTTARPRADESH
                      Website: Dominos app

                      I placed my order from dominos app and paid through paytm UPI. Unfortunately the order was not placed but the amount was deducted from my account
                      +1 photos
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                        L
                        lizbeth n
                        Dec 18, 2020
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                        Address: Trivandrum , Kerala
                        Website: Domino's Pizza

                        Hello sir, I placed an order through Domino's website for Rs 510 and paid through Airtel wallet. My money has been deducted but my order is not placed and is showing as unsuccessful. Please do help me get a refund for this. My mobile number is [protected]
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                          R
                          riya mattu
                          from Delhi, Delhi
                          Dec 18, 2020
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                          I placed an order online for which i made payment through google pay.
                          It's showing that "Payment is received by dominosonline" and the purchase is confirmed in gpay. But still didn't receive any acknowledgement from dominos.
                          When I tried checking the status through site of my order- it's showing that there is no active order
                          Domino's Pizza customer support has been notified about the posted complaint.
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                            S
                            Soumya Bangera
                            from Delhi, Delhi
                            Dec 17, 2020
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                            I placed an order on December 12th with dominos of 491 rupees. The money got deducted from my account but the order was not placed. Please suggest what to do as I need the order or the money refunded.
                            +1 photos
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                              R
                              Rishabhrajraj
                              Dec 16, 2020
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                              I orderd on 12th December via app and paid throught upi .the amount was deducted but the order was not it just sent me to the main page. Its been 5 days still there is no refund.
                              +1 photos
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                                M
                                Musical Soule
                                Dec 13, 2020
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                                Resolved

                                I have order on 12/12/2020 11.25pm through Paytm upi but I didn't receive any Oder or refund message help me please refund my money back
                                +1 photos
                                Dec 15, 2020
                                Complaint marked as Resolved 
                                I got refund today 15/12/20
                                Domino's Pizza customer support has been notified about the posted complaint.
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                                  M
                                  Musical Soule
                                  Dec 13, 2020
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                                  Resolved

                                  Address: [email protected]

                                  I have order on 12/12/2020 11.24pm through Paytm upi my payment was successful but no order was placed and I don't get any message or refund please help me
                                  +1 photos
                                  Dec 15, 2020
                                  Complaint marked as Resolved 
                                  I got refund today 15/12 /20
                                  Domino's Pizza customer support has been notified about the posted complaint.
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                                    A
                                    Azar11
                                    from Powai, Maharashtra
                                    Dec 12, 2020
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                                    Hi sir,

                                    I have made paytm upi payment of rs 521 throught dominos app on 11 dec 2020 while ordoering pizza, money got debited but order not got placed.
                                    refer upi snapshot.

                                    please initiate refund request asap.
                                    +1 photos
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                                      V
                                      vachhanisanjay
                                      Dec 11, 2020
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                                      I tried ordering pizza through dominos online and made payment through ICICI online banking for the order. The bill amount was ₹ 862 and the amount debited from the account but no order placed, attached is the proof of payment.

                                      BIL/ONL/[protected]/Jubilant F/DOMINOS_VICI954/Piza

                                      Please refund the amount on my account.
                                      +1 photos
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