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Domino's Pizza Complaints & Reviews

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Updated: Feb 25, 2026
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Domino's Pizza reviews & complaints page 67

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M
Mansi Prajapati
Nov 3, 2020
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Website: m.dominos.co.in

I placed order from Dominos app at 9:45 pm, 02 Nov, 2020. Now order status saying pending confirmation and I have already paid for it. There is no way of contacting them. Kindly help me in getting refund. Order amound was ₹461.
Domino's Pizza customer support has been notified about the posted complaint.
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    Thulasi Victor
    Nov 2, 2020
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    Address: 71/4, P. R. S. Quarters, P.N. Palayam

    I have ordered pizza on 2/11/2020. The amount is debited from my account but the order is not placed.
    I would kindly request you to transfer the same amount to my account. Rs. 450/-
    Domino's Pizza customer support has been notified about the posted complaint.
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      D
      Devanshu Dhandhal
      Nov 2, 2020
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      Refund for double payment

      I went to Domino's and ordered a Farm Fresh pizza then I have to pay my payment of 227.74₹ and I choose online payment...Then the boy made me to scan QR code by a machine but as my internet was not working well enough so transaction took a little longer and as soon as I paid the QR code timed out but payment was done from my end. Then the boy told me you'll get the refund soon but till now I haven't got my refund. Then I paid the payment...
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      rayankhan69
      Nov 1, 2020
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      Ordered two Margherita pizza and waited for 36 min until I get a call from the delivery executive Mr. PREMANANDH K. He asked me the directions to my residence and clearly denied he won't deliver, when asked why he told it's out of the delivery area. I have ordered from Domino's pizza from a very long time and got it delivered to my residence, but he didn't provide me proper details. When I informed him I would complain about him for denying the delivery and asked him to pass the phone to the manager, he told me to go ahead and do it that's fine. This is the worst ever experience I had ever from any restaurant. -100 stars to the Store, Manager, and the delivery executive.
      Domino's Pizza customer support has been notified about the posted complaint.
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        P
        prashu_ash
        from Mumbai, Maharashtra
        Oct 31, 2020
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        Address: Pimpri Ajmera - Pune 411018

        Oder no 282 - i ordered pizza at 8:55 with a payment an i am writing this mail as i had to order pizza for my kids from a local shop.
        The service has really gone down. i should really look for a different pizza shop.
        its 10:20 no yet received. I am getting a call at 9:40 when i enquire why it has not yet come, Just a sorry.
        Where is the 30 min delivery - i understand 10 -15 min up, i am getting after 1:30 hrs . The add of Dominos of 30 min delivery is false.
        i am a unhappy customer you add to your list.
        My contact - [protected]
        the pizza was late by 1 hr 40 min
        i should get reffund
        Domino's Pizza customer support has been notified about the posted complaint.
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          S
          Shivichauhan
          Oct 30, 2020
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          I palced my order on 22 october through mobile app for sec 45 sardar pur noida. And i made payment through my card and amount is deducted but order is showing pending confirmation for 3 hours after three hours order got cancelled automatically. This happen with me twice I didn't get my refund its about 8 days from order.
          Domino's Pizza customer support has been notified about the posted complaint.
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            S
            Swati Karve
            Oct 29, 2020
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            Address: Kalyan, Maharastra, Birla Road

            Order No. 182 dated 29th October 2020 - Order is placed in advance at the Birla Road Store, Kalyan, however, their phone is not reachable for so many months nor the customer care number. I am still not sure if the order will get delivered or not.
            No order can be placed from app. 99% of the times store shows offline. In 21st Century, we don't have time to go and pick up our pizzas. We pay more than 500 on each order of Dominos and this is what we get in return.
            The services need to improve else i will report to consumer guidance in my next email.
            Domino's Pizza customer support has been notified about the posted complaint.
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              J
              Jeeten Gandha
              Oct 29, 2020
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              Address: jamnagar

              Hi i would like to share my experience with domino's (Vit University) it's been 5 days i'm trying to place order with domino's but it always shows as "selected restaurant is offline" when i try to call domino's they never pickup calls, i never expected this from domino's that since 5 days no-one is able to place orders that is ridiculous and the worst customer service ever.
              Kindly have a look into this.
              Domino's Pizza customer support has been notified about the posted complaint.
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                M
                mahagauri
                from Chennai, Tamil Nadu
                Oct 28, 2020
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                Address: Naraina vihar domminos pizza

                This side Bappi das... I have booking my pizza for naraina vihar domminos pizza, .

                But delivery boy is not deliver my pizza... Delivery boy & naraina vihar domminos executive is giving Continuosally wrong information nd miss behaviour nd miss guided to me again nd again... Nd time is over half nd hour but my food is not delivered... & domminos executive is cancelled my food... Nd I m calling domminos delivery boy Mr. Aniket nd domminos executive... Giving again nd again wrong information to me... So please i request to all dear Sir/Mam please taking action very hardly.
                Domino's Pizza customer support has been notified about the posted complaint.
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                  S
                  Saubhaggy Sharma 030
                  from Powai, Maharashtra
                  Oct 26, 2020
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                  I had ordered food yesterday(25/10/20) online from Domino's Pizza, the order was placed through Domino's website, the branch being Kotwali Bazar, Dharamshala, and respective order number was 143.
                  I had paid firstly using google pay, the amount being deducted from my account, this transaction didnt show on my order page, so I repaid using my debit card, amount being deducted and transaction appeared on the order page, confirming my order.
                  So, I have paid twice for the same order.
                  UPI Transaction ID for first payment:[protected]
                  Invoice number:66485/20/18429
                  Please initiate a refund for the same.
                  Domino's Pizza customer support has been notified about the posted complaint.
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                    P
                    papia2014
                    from Gurgaon, Haryana
                    Oct 26, 2020
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                    Address: Akshaynagar, Yelenahalli - Bangalore

                    I ordered the following items online on Dominos site at 9:42 P.M. yesterday on Oct 25, 2020.:
                    1. 7UP (500 ML)
                    2. Garlic Breadsticks
                    3. Cheesy Jalapeno Dip
                    4. Tikka Masala Pasta Veg
                    My order was out for delivery by a delivery boy named BR Lakshmi Narayana Shet at around 10:00 P.M.. I kept on waiting for 2 hours but the order was not delivered. Ultimately after 2 hours, the online tracking also stopped working. Why didn't the delivery boy call me up to inform me if he was unable to deliver?? Why did the store not inform me? It's such a pathetic service from Dominos. The store neither delivered my order, nor refunded the money. I demand my money to be refunded ASAP.
                    The store from where the order was placed is Akshaynagar Yelenahalli branch, Bangalore.
                    Domino's Pizza customer support has been notified about the posted complaint.
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                    My Dominos order num was 327.
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                      R
                      Rajeev N B
                      Oct 25, 2020
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                      I placed a order for pizza(veg) by online & paid the amount through my debit card.IImmediately I received a message & email from domino's that your order was placed successfully & the order number is 122.But I didn't receive the item at all but when tracking the order it is showing item delivered my place is in palakkad, kerala .kindly do the needful
                      Domino's Pizza customer support has been notified about the posted complaint.
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                        Sri Roopa Kethavarapu
                        Oct 25, 2020
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                        I placed my order 2hrs ago and the order doesn't progress a bit. The virtual customer assistant is pathetic in its reply. There is no way I can reach out to Dominos. I tried submitting feedback but it's giving me a stypid error that order city can't be more than 10 characters. Is that a joke? I cant changr my city for placing a feedback. This is most pathetic customer service I have ever received.
                        Domino's Pizza customer support has been notified about the posted complaint.
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                          Apoorv47
                          Oct 23, 2020
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                          Resolved

                          Website: m.dominos.co.in

                          I placed order on Dominos app at 7:24pm, 23 Oct 2020.Now it keeps saying pending confirmation and I have already paid for it. There is no way of contacting them. Kindly help me in getting refund. Amount was ₹542
                          Oct 23, 2020
                          Complaint marked as Resolved 
                          Money was refunded. Thank you.
                          Domino's Pizza customer support has been notified about the posted complaint.
                          Oct 23, 2020
                          Updated by Apoorv47                           Here is screenshot of my confirmed payment.

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                            vivek9089
                            Oct 23, 2020
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                            Address: Dominos BTM 2nd stage

                            I ordered Domino`s pizza today[protected].I did payment through internet banking and my amount was deducted after entering OTP but Order was not placed.Please refund my amount back.
                            I am attaching the screenshot of the payment.

                            Here is the transaction ID of 523 rs deducted from my account

                            BIL/ONL/[protected]/Jubilant F/DOM
                            INOS_VICI938
                            Domino's Pizza customer support has been notified about the posted complaint.
                            Oct 23, 2020
                            Updated by vivek9089                             Here is deducted amount message received,
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                              S
                              smaranika panda
                              Oct 22, 2020
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                              Address: #63 (A) 7 main Muneshwara Temple Hospalya Bangalore

                              Hi Team,

                              I had ordered from Domino's Pizza using Zomato on 18th of Oct 2020 and I ordered the below:
                              1) Stuffed garlic bread
                              2) Veggie Paradise ( Cheese Burst)
                              3 Veg parcel

                              Wat I received was horrible quality food. Stuffed garlic bread had nothing stuffed in and the cheese burst pizza had so little cheese. I complained on the same date and till now my issue is not resolved. Request you to look into this.

                              Thankyou
                              Smaranika
                              Domino's Pizza customer support has been notified about the posted complaint.
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                                anusap
                                Oct 22, 2020
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                                Order has not been placed but money has been debited through google pay. I haven’t got a confirmation of my order yet. Kindly look into the issue
                                Domino's Pizza customer support has been notified about the posted complaint.
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                                  Ashwini Pimprikar
                                  Oct 21, 2020
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                                  I ordered pizza online via dominos app. I made a payment twice through GPay, but the order was placed. It's been more than 5 days and I still did not get a refund.
                                  Domino's Pizza customer support has been notified about the posted complaint.
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                                    Pranshita
                                    Oct 20, 2020
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                                    Website: Dominos app

                                    I ordered from dominos app and a payment of Rs 386 done by upi, payment got transferred but instead of getting redirected to payment successful, order placed page, I again got the payment page on the app, I hope I get my payment back without dragging this
                                    Domino's Pizza customer support has been notified about the posted complaint.
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                                      creativemandar
                                      Oct 19, 2020
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                                      Address: Kharadi, Pune, Maharashtra

                                      Date of Incident : 18/10/20
                                      Invoice No.: 67057/20/23471
                                      Outlet Address : ARISSA AVENUE, Kharadi, Pune, Maharashtra,
                                      Contact : [protected]
                                      Total amount : 564.36

                                      The delivery arrived 1 hr. after order and obviously the items received were cold. When asked for the reason, the delivery person says, the outlet was closed and had to get the order from another outlet. Docent make sense.
                                      Appropriate action is required.
                                      Domino's Pizza customer support has been notified about the posted complaint.
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