Domino's Pizza Complaints & Reviews

On 22nd Feb I made an order of Rs764.54 at a Dominos centre in Marathahalli -
Dominos, 71, Mahadevpuramarathalli KR Puram Outer Ring Road Bridge Property No 27 Hobli, near Marathalli, Bengaluru, Karnataka 560037

I did the payment via Paytm. The amount was deducted but my order was not confirmed.
So I talked with the manager of the store and he told me that since the order was not confirmed I would get back my money infra days, also he told me to talk with Paytm customer care so that they could help me with it.
So I made the payment once again for the same order which was confirmed and I received the order.
I talked with the Paytm customer care and they said that they have talked with Dominos and were told that they have received the payment. So Paytm told me to talk with Dominos customer care.

Also here are my transaction details -

Transaction ID of the transaction which was not confirmed but the money was deducted - [protected]

Transaction ID of the transaction which was confirmed and order was placed - [protected]

Mobile no - [protected]

I have already raised complaints 4-5 times and all I hear is that we are looking into the matter and they just keep on delaying it. Is it so hard for you people to verify the issue using the transaction ID provided?

Please reimburse the amount asap.

On 29 feb 2020 i ordered from dominos at evening around 7.30, waiting till around 10.30 called customer care too many times, but still never got the pizza, after a while app started showing pizza delivered but i never got anything, not even a call from delivery boy
It's been 13 days today on 13th march 2020 when i am writing this complaint, and i am still waiting for refund after calling customer care so many times!

I tried to book an order on 23th February on Dominos and paid online from SBI netbanking.
Amount 524 debited from my account and order didn't booked.
On calling them every time they say it will be refunded or they are registering a complain for it. I never got any complain number or any call back from them.
Got tired of calling them again and again.

I had ordered pizza online from the dominos pizza website. The total bill amounted to rs. 1211. I had paid the amount online. The transaction was unsuccessful. The amount was debited from my account but my order was not confirmed. I had placed my order on 21 feb 2020. The refund was promised within 3-5 days but i haven't received it yet. The transaction number is 308859. Could you please look into the details and give me a reply.

I have order a food today .My Order No is 320 .I have order around 7:35 and This is 9:27 when I am writing complain .
Food was delivered Wrong Place . Delivery Boy has accepted his mistake but while I have asked to him to Get me talk to Manager Manger replies He can't talk as there so much Order . This was one of the cheap service I have never seen from such a big Brand.
There was a guest at my residence and They have gone after waiting certain time. Food was Money wastage along with 2 hours of waiting.

I have ordered twice time a pizza my account debited two times as rupees 392 but still my money not refunded. Plzzz refund immediately. I got help from domino's customer care executive and he told me that ammount will be refunded but still after couple of banking days not received my amount. Please help otherwise i have to take official action against u

Ordered some pizza and garlic bread from dominos via their mobile app, order no.290 (Dated 09/03/2020, 9:51pm) invoice number:67200/19/61794. The pizzas were delivered after 30 minutes (Despite of the fact that my residence is mere 5-8 min drive from the restaurant). Once i received the restaurant, i found out that the pizza's and garlic bread are too too dry and the quality is not good. Same message i conveyed to dominos customer care, and they told me that the restaurant team will call back. I received a call after 20 minutes (At 10:45) from the sector-9 dominos branch manager mr. Sunil, who arrogantly tells me that the pizza mania pizza is very cheaply priced, so this is the kind of quality that you can have for this money, and also quoted that the garlic bread also tastes like this only, when i told him that i've been ordering from dominos from the past 10-15 years., he said, might be u haven't ordered enough. Really frustrated by this kind of behaviour from dominos branch manager, i again called customer care and lodged a complaint regarding the same. (Ref. No.[protected] for which i haven't received any resolution yet.
It is really frustrating when you cannot have your dinner on time, because of these kind of people, and at the same time lose out on your money too.

I tried to order 3 pizzas after coming to the final payment page i got redirect to my upi app and i did my payment but and the transaction was also successful but after going back to dominos website there was no response no order confirmation and know i didn't have got any refund or any order i tried to call domino's customer care but call won't connect.

I ordered a pizza at 2.31 am from and i received the pizza at 3.17 and i asked for late discount but the restaurant manager thilak poojary was very rude and he is not not even ready to give the order the pizza was chill and not hot at all. I waited for more than 46 minutes and really got frustrated. I want domino's to fire thilak from his job immediately if not this concern will be posted in all social media.

Hi,

I tried to place online pizza order through dominos website worth rs. 1, 211 in dominos, gurgaon on 21st feb 2020 but the order failed and the amount got deducted from my account. It is been more than 7 days now and i have not received my money credited back in my account (Rs. 1, 211).

Request you to consider this matter seriously and update me asap.'

Thank you.

On 22-feb-2020, i have order online pizza and made payment via netbanking mode. At first time, my account was debited but no order was placed at vashi (Sector-17) franchisee of dominos.
When enquired with vashi (Sector-17) franchisee, they said simply that, they have not received any order.
Hence, i went back again and paid via netbanking mode again and then the order was placed.
After checking my account, i found that i have made payment twice for one order.
Till date there is no feedback / no refund is received.
Please look into it and provide me with refund.

Worst experience ever, its been 1hour and 24 mins i haven't received my order plus no one is answering my call not in outlet and even in company’s mentioned common number they hav put my call on hold. This has happened 2nd time, i am going to share this worst experience with all my contacts that their competitive are better than them. Worst experience.

I have visited dominos on 25th december, 2019, calungate branch in goa and gave my order but they added wrong item and then cancelled my order but my payment was deducted

They assured me that i will get the refund in 15 days but even after 2 months i haven't received it.

I called customer support multiple times and they connected me to restraunt, but restraunt person says that refund is initiated already.
When i told him that i dont get any refund then he told me that he will raise a concern regarding this.

But i haven't got any response from them and my refund is still not given to me

I have attached bad order receipt

On 23-feb-2020 i ordered pizza from domino's of kharadi, pune worth rupees 311 and made payment via debit card, after payment amount got deducted from my bank account but order was not placed, nor i received any order mail/text.
I have transaction detail i received from my bank. When i contacted domino's they said i will get refund, but yet not received any refund.

I had ordered for a pizza online from the dominos pizza website. The total bill amounted to rs. 331. I had paid the amount via my mastercard. The transaction was unsuccessful. The amount was debited from my account but my order was not confirmed. I had placed my order on 21/02/2020. The refund was promised within 3-5 days but i haven't received it yet. Same i had repeated the order in phonepe also the same amount detected but order not placed

On 23-feb-2020 i ordered pizza from domino's worth rupees 311 and made payment via debit card, after payment amount got deducted from my bank account but order was not placed, nor i received any order mail/text.
I have transaction detail i received from my bank. When i contacted domino's they said i will get refund, but yet not received any refund.

Hello

I am not able to use my wallet amount of rs 529 which is showing in my wallet the option is not coming on the site /app when i am going to make the payment on the payment page, i called dominoz help line and i was told that the back end would help but it is still not resolved.

Kindly look into this on urgent basis and get is resolved

My mobile number is - [protected]

Regards

Sangharsh dhir

Please note this complaint is regarding nerul navi mumbai haware domino's branch and this is regarding the managers rude behaviour and not at all having any etiquettes nor any courtesy to talk with customer. I had order two pizzas and which was supposed to deliver within 30 minutes but it had delivered after that and still had to pay because of the nuisance of the manager i am not sure about his name but i guess his name is harshad. I want...

I order pizza from domino's on 17 feb 2020 of amount rs 592. My contact number is [protected]. The order was delivered to me in one hour and when i asked the delivery guy about my refund he said dominos will refund your amount. I paid them through paytm upi. I contacted them but they refused to refund my amount and told me that they can provide me with a coupon worth rs 300. I don't want the coupon and i want my refund back as soon as posible because the order was not delivered in 30 minutes. I want my refund back or else i will take a strict action against dominos.

I had placed order on 7th feb worth rs 468 having (I regular pizza / pepsi/ choco lava cake) from offical site of domino's through. I have paid tghrough online. Ref id (Upi/[protected]/oid[protected]upi/do
Minospizzaonl/paytm payments/) at the time of delivery i have received only two items but not choco lava cake. I had contacted domino's but there were no reply. According to store it will be receive within 7 days.

I still struggling for the same.