Domino's Pizza Complaints & Reviews

On 22-feb-2020, i have order online pizza and made payment via netbanking mode. At first time, my account was debited but no order was placed at vashi (Sector-17) franchisee of dominos.
When enquired with vashi (Sector-17) franchisee, they said simply that, they have not received any order.
Hence, i went back again and paid via netbanking mode again and then the order was placed.
After checking my account, i found that...

Worst experience ever, its been 1hour and 24 mins i haven't received my order plus no one is answering my call not in outlet and even in company’s mentioned common number they hav put my call on hold. This has happened 2nd time, i am going to share this worst experience with all my contacts that their competitive are better than them. Worst experience....

I have visited dominos on 25th december, 2019, calungate branch in goa and gave my order but they added wrong item and then cancelled my order but my payment was deducted

They assured me that i will get the refund in 15 days but even after 2 months i haven't received it.

I called customer support multiple times and they connected me to restraunt, but restraunt person says that refund is initiated already.br...

On 23-feb-2020 i ordered pizza from domino's of kharadi, pune worth rupees 311 and made payment via debit card, after payment amount got deducted from my bank account but order was not placed, nor i received any order mail/text.
I have transaction detail i received from my bank. When i contacted domino's they said i will get refund, but yet not received any refund....

I had ordered for a pizza online from the dominos pizza website. The total bill amounted to rs. 331. I had paid the amount via my mastercard. The transaction was unsuccessful. The amount was debited from my account but my order was not confirmed. I had placed my order on 21/02/2020. The refund was promised within 3-5 days but i haven't received it yet. Same i had repeated the order in phonepe also the same amount detected but order not placed...

On 23-feb-2020 i ordered pizza from domino's worth rupees 311 and made payment via debit card, after payment amount got deducted from my bank account but order was not placed, nor i received any order mail/text.
I have transaction detail i received from my bank. When i contacted domino's they said i will get refund, but yet not received any refund....

Hello

I am not able to use my wallet amount of rs 529 which is showing in my wallet the option is not coming on the site /app when i am going to make the payment on the payment page, i called dominoz help line and i was told that the back end would help but it is still not resolved.

Kindly look into this on urgent basis and get is resolved

My mobile number is - [protected]

Regardsbr...

Please note this complaint is regarding nerul navi mumbai haware domino's branch and this is regarding the managers rude behaviour and not at all having any etiquettes nor any courtesy to talk with customer. I had order two pizzas and which was supposed to deliver within 30 minutes but it had delivered after that and still had to pay because of the nuisance of the manager i am not sure about his name but i guess his name is harshad. I want...

I order pizza from domino's on 17 feb 2020 of amount rs 592. My contact number is [protected]. The order was delivered to me in one hour and when i asked the delivery guy about my refund he said dominos will refund your amount. I paid them through paytm upi. I contacted them but they refused to refund my amount and told me that they can provide me with a coupon worth rs 300. I don't want the coupon and i want my refund back as soon as posible...

I had placed order on 7th feb worth rs 468 having (I regular pizza / pepsi/ choco lava cake) from offical site of domino's through. I have paid tghrough online. Ref id (Upi/[protected]/oid[protected]upi/do
Minospizzaonl/paytm payments/) at the time of delivery i have received only two items but not choco lava cake. I had contacted domino's but there were no reply. According to store it will be receive within 7 days.

I...

I had placed an order of one medium pizza worth rs 519 from official site of domino's on 22.02.2020 for gurgaon address. I had paid online from upi. My amount was deducted but no order shows to be placed. I had contacted domino's but there were no positive response. Can you pls confirm when my amount was refunded.
My transaction id upi/[protected]...

I ordered a pizza from dominos which came 37 mins late, was told ill get a refund but i didnt.
I just placed an order of rs 274 from my debit card, the money has been deducted but no order is placed. My mobile number is [protected] and theyre customer support is pathetic. I cant get hold of their customer care as the customer care number doesnt seem to work. Please if my issue can be resolved and my money refund...

I tried doing payments twice both times my money got deducted but my order didn’t get placed after that i did cod that time order got placed
Now how to get my refund back
The amount get deducted from both the credit cards the amount was 469 each time
Alert: you've spent rs.469.00 on credit card xx at dominos3003385 on[protected]:01:43:18
Rs.469.00 spent on your sbi card ending with at paytm retail domestic...

I ordered from sanjay place agra at 7.57 and recived the order at 8.38 and after that the delievery boy was very rude and he was like if yiu dont want i will take it back. Even the manager was very rude. The delievery boy name was rohan singh and he talked very badly. Even the food was nit even cooked properly and was cold.. Dominos is faking us by prividing 30 min guarantee
My order number is 305 and i want immediate refund...

I had cancelled one order because the desk executive did not take it right. I was told that amount will be refunded in 7 business days. But after more than 1 month and also taking up the issue with dominoes kabir park, amritsar, nothing happened. The details are:
Date: jan 4, 2020
Invoice number: 66951/19/68031
Order no. 104
Amount: rs. 343.36...

Order was not even delivered and they say order was delivered.

I ordered on 21.37 and on 21.42 i got and update order is out for delivery and on 21.57 i got and update that order was delivered and it was not so.
Delivery boy came after 30 mins and to sort the matter they asked for partial payment, it was supposed to be free. He asked that i should pay or cancel the order.
So, order was cancelled forcefully and...

Hi team,

On feb 20th, around 1:30pm we made the order for rs. 827. The payment deducted from my account but it failed to return back to domino site to complete the order.

I made it twice and both times it failed but money got deducted from my accounts.

One order by using hdfc credit card and another is by using icic netbanking.

Please help go get the money returned.
br...

I was trying to place order by dominos website:
In first attempt i tried the payment with amazon upi, money got deducted from bank account immediately, but after payment dominos web page got struck. I waited for more than 5 mins and didn't receive either the order successful or failure. Than i called to dominos customer care, they told me that if order is unsuccessful money will refund in 7 working days please try again.
br...

I have ordered pizza from zomato, order number: [protected], i got message from domino's as "thanks for choosing domino's. We will deliver your order hot & fresh in 45 minutes. Order no. 246 | amount: rs. 422.00 | track your [protected]@ https://bit.ly/2C8rv6O"

Later, when i clicked on the link to track the order and showed the message as delivered,
Complained via domino's chat also, ticket id is 13624850, 13624915...

Around 8:50 pm, i ordered some food from domino's pizza for pickup at their store located at domino's pizza,
Vellore institute of technology vit vandalur kelambakkam road chennai-600127 tamil nadu. The bill was of rs.701 and i settled it through upi payment but the order was not processed even though my money got deducted. The proof of payment is attached in the screenshot...