Domino's Pizza Complaints & Reviews

I ordered for pizza, taco and cheese balls around 9-15 pm, domino's people called me around 10 :43 pm and told me that they will deliver my order by 1 am and canceled my order without listening to me. And atlast they told me that my money will be refund after 10 days.
This is the worst service, it seems like they are not at all serious to do work.
Domino's pizza, sector 35c, chandigarh.

Order was not successful. The food was not delivered. We waited for more than 2 hours and called repeatedly to the customer care. But did not get proper response, I want cancelation of the money. The customer care executive told that the food will be delivered at 11:00 pm whereas I have ordered the food at 8:22 pm. My order no. Is 384. I want cancelation of order n refund.

I had visited a dominos outlet in bhattarhalli (Bengaluru) on 1st of december 2019. I had ordered - 1 chicken sausage, 1 onion pizza and 3 veg zingy parcels. I had made a payment through paytm (Order id - dpi[protected]) and the transaction was successful (I confirmed with paytm) but they kept telling me that the haven't received the payment yet so i paid again through a different number.
The total amount was rs. 283.56

I have placed the food online approxly 9:00 p. M on 10th of december 2019 and all my detailed was already there with them. After 45 minutes they have cancelled my order stating that area is not within delivery zone. This dicussion continued for more than 30 minutes and by that time all my family member slept hungry, waiting for food. And all nearest hotel got closed.

This has happened thrice for me. And as per their ploicy if order is not delivered within time, delivery is free or with discount, which they are not agreeing.
This is a breach to sercive level agreement for which they should be penalized. Above which they playing with emotions on call. Even they are not transferring the call to seniors or following escalation matrix.
Need proper action against them and please have a petition against them or sue them.

For the food item that was promised by dominos was not delivered and the money is gone to dominos wallet.

Who is dominos to decide where will the money go for the service they couldn't provided.

I want my money back in my account. Get it sorted as early as possible.

I would want to make any purchases from dominoa anymore.

I need my money back.

Disappointed
Customer
Ann dsouza
[protected]

Today i ordered 4 pizzas. I ordered it from swiggy, they confirmed it. At the time of delivery the delivery executive from domino's reached a wrong location. I contacted him that he reached the wrong place and tried to convince him to come to the right location and then he refused to come and started behaving very rudely... And then he said that my location does not come under their delivery area. If my location does not come under their delivery area then why did they confirmed it. I tried to contact domino's helpline but they are not responding it. I just want my refund. Please look into this matter.

I ordered pizza online on 6th dec 2019 at 9:10 pm with order id 293 and my phone number :[protected]. Tracking details showed delivery person on the way but he reached at 10: 30 pm almost 90 min late. Pizza was neither hot and neither in a good condition. When we questioned delivery guy, he yelled at us and was very rude to us. Store is 10 min away from our location and it was neither a weekend. Still there was no good response from your call center. Do refund us the money as the pizza was really in bad condition and also delivered so late.

Ordered two pizza fresh veggie and double cheese margarita. And the crust of fresh veggie was burnt and double cheese margrita was fully burnt. Also the taste was ridiculous, seeming it was single cheese margarita.
On calling customer service dominos (Airoli) they just pickup the call and keep it aside.
Don't speak anyting and just the service is ridiculous.

Nov 7, 2019. I placed an order on the dominoes website. Checked out for an amount of rs 607. The order number never came through nor the order was delivered. The amount was debited. I called the customer care that this is an auto system and will definitely auto credit in 10 business days.
Its been a month and nothing yet. I am really very unhappy with the domino's online system. I want my money back

I ordered a Medium cheeseburst margarita pizza and a choco lava cake on 16th November, 6:53 pm, at Jaipur via zomato. The restaurant called me to tell me that choco lava is not available I told them to refund the amount. Haven't received anything yet even after multiple follow ups
Secondly the delivery guy delivered my order late and updated the status way before the delivery. When I called the store manager he said that the delivery guy thought I'll come and pick up the order. Although nothing of the sort was communicated from my side.
I'm attaching the pictures of my conversation during the ordeal with the zomato folks(since I reached out to them initially)

Name:Himanshi Chauhan
Order placed on 12 Nov
Farmhouse regular Cheese burst + Lava Cake
Total amount paid through paytm - Rs. 408.00
City:Gurgaon

Lava Cake was out of stock and I received a call from store to inform the same. I asked to refund the amount but they have not refunded the amount.

I have placed feedback through Dominoes app but receiving no calls and response from their Team.

I ordered a pizza on 26th nov 2019 with order number 98 from sector 25 panchkula.
They didn't deliver for next 2 hours while offering 30 min delivery and after my tracking they asked me to pick it up in rain.
I was promised from the restuarant for refund but no refund has been issued.
Multiple complaints have been logged but no action. No one even contacted back.
Pizzas i picked up were cold and in bad condition.
My phone number is [protected]

I want strict action to be taken against them as they are fooling the customer.

Sir,

I had booked dominos pizza online through irctc ecatering on 01/12/2019 order no 34778009 pnr no [protected] which was to be delivered to me in train at nellore railway station.

Neither they delivered me the food nor they intimated me.

I have complained the matter to indian railways on 01/12/2019 and claimed for a compensation and banning dominos pizza to be the vendor of irctc.

Please look into this serious matter and i request you to get it resolved.

Regards
Harish muthyala.

I placed an order in dominoz at 10:15 pm, order number: 175, 30 minutes delivery guarantee was provided, but did not receive the delivery after 1 hour, customer care person kept on insisting me to wait for the order.

Received a call @ 11:28 pm asking my location details, pathetic service, asked for refund which was not done.

They changed the order status to delivered without delivering the order.

I have placed my order with domino's mira road branch. My order was not accepted but my amount from bank got debited and it's been more than 3weeks i didn't get my refund back. I have talked with domino's i even mailed them they asked me it will get resolved soon and i would get my refund but till date i dint get. They gave me surety that my money will get credited within 10days including sundays now it's been more than 3weeks this issue is not resolved.

I placed an order on dominos pizza hsr layout, bangalore outlet on 21 september. Order no 102. Order was never delivered and in fact no refund given for last 2 months. Now they tell me that i must place another order against which the amount would be adjusted.

It’s total gundagardi. No one to listen to. Why won’t they refund my money? How can they behave like this?

Can any legal forum help? Can i not sue them for mental harassment?

I used to prefer dominos pizza because of its taste.
But, dominos never care about their own service, and customer interactions.

If you track all my orders against my mobile number, you will find out that, for more than 5 / 6 orders, they delivered it after an hour.

My address is in: sai nagar, ayappa society, madhapur, hyderabad.

So, dominos branch where i put my orders is:
Hi tech city, plot no-26, opp. Cyber tower, hi-tech city rd, near nift, madhapur, hyderabad

Very recent order is placed on 23rd november, 2019 at 09:48pm. (Order # 479)
And it is delivered at 10:50 pm

Another order was placed on 22nd october, 2019 at 08:48pm (Order # 331),
And it got delivered at 10pm.

Another instance is: pizza is ordered on 16th june, 2019 at 09:17pm (Order # 613)
And it got delivered at around 11:20 pm.

Every time, it happens this way, and they deliver after an hour, with cold pizza;
Which is always tasteless - as those pizza were cold by the time they deliver it.

When we call the customer care, most of the times, they do not pick the calls.
And when they receive the call, they say, they will raise a concern.
They clearly raise their hands saying that, they cannot do anything about the delivery service.

Also, every time, i use to call the restaurant phone number, no one responses the call.

So, literally, there is no way we can track the pizza order, and we have little idea about its delivery.

I ordered pizza for rs.359 from dominos and i didn't receive the pizza in 30 min. The 30 min delivery gauranteed was not followed. Attaching the proof.. After 30. Min also the status is in "being prepared". I ordered the pizza at 9:19 pm and till 10:06 the order is not in dispatched status. The ordered location is from sholinganallur - chennai and the outlet is also in sholinganallur only so there is no location constrain.. The number [protected] showed is not getting connected and it is telling as invalid number. The customer care number is also not getting connected.
I am very much disappointed with this and if they cannot follow there policy they must be penalized.
Expecting a proper action to be taken on them
Thanks.

On november 5th night, i ordered a pizza. I paid online 284rs. Order number was 192. After one hr also, it was showing the same status "baking". There is no option to cancel the order also. I called customer care several times. Finally after 2 hrs, the customer care executive told me that he cancelled the order. But i didnt get any message regarding cancellation of the order or about initiation of refund amount. Till today i didnt get my money back. Whenever i am calling dominos customer care, they are telling me either to wait for few more days or to wait for their manager's call or supervisor's call or the restaurant people call. But they are not refunding the amount.

Hi,

Domino's pizza service is really pathetic.
I have ordered two pizza from domino's app. At 8:44pm I got a message that my order is out for delivery by Bandaru Raviteja and at 8:45pm it showed order has been delivered.
I was shocked since I made an online payment and I can't help myself as Domino's doesn't even bother to tell from which store I got the order. I called to customer care several times but the number was temporarily out of service. I called nearest domino's store but they all said no order has been placed from this store.
I have all the proofs even voice recording for the same.
I have paid Rs. 441 and I didn't even get the pizza.
I want my money back.

Order No. 117|[protected]|18:39:23
Domino's Restaurant Address
MARATHALLI INOVATIVE MULTIPLEX ROAD
MARATHALLI, INOVATIVE MULTIPLEX ROAD First Floor, Next to Radison Hotel, Above Bata Showroom, Bangalore-560037 PH[protected]
Ph:[protected]