Domino's Pizza Complaints & Reviews

Order no:80
November 5 at 7:24pm
I had ordered the domino's pizza through swiggy but it took more than an hour to deliver so i cancelled the order.. But i haven't received my refund yet. Moreover the app shows that the pizza have been delivered, while i haven't received neither pizza nor my refund amount.

I tried calling customer support but it isn't connecting.....

I placed an order on November 1, 2019. Order no 146. Instead of 30 minutes the order took 1 hour. And the food was a soggy cold mess. I called customer care multiple times. I got standard response of restaurant not picking up call, escalation team not picking up the call. I received Rs. 300 in domino's wallet but no call back, no apology, no additional compensation for inconvenience....

Hi team,

This is regarding my order # 193 placed on 5/11/19. It was marked delivered 20 mins early then it was delivered upon following up with customer care i was told that it does not matter as it will be delivered eventually and was asked to wait. This is cheating with their customer as they are marking it delivered under their given time while the actual delivery can be any time later....

I have placed order on 25th october from Dominos (Swastik Plaza, Shop No. 001, 002 & 021, Ground Floor, Pokharan Rd Number 2, Thane West, Mumbai, Maharashtra 400602) and my order bill was around Rs 1402 due some issues they said after 30 minutes that order can not be completed so thay are cancelling the order they said you will receive payment in 7 days when i called today to customer care they said it is not showing any detail of my order...

I had placed the order via app Order No.263 from my registered number but I don't know how my brothers number was printed on the bill.
The order was placed at 8:25 pm and I waited for around half n hour n order was not delivered. Than I tracked my order it was showing "order is being prepared".I waited for around another 20 mins but still no sign of order delivery.
I tried calling the store but no one was answering the call...

I ordered 4 pizzas in dominos app. I got the email evidence and screen shots too saying order confirmation. And as per their terms it showed the time for 30 minutes delivery but didn't receive for 2.30 hours. And mean while checked the track of my order it's showed delivered. But it wasn't delivered to me. The franchise is cheating over the customer. If i had made an payment and it shows delivered to whom should i follow for the payment....

I have ordered for a bill of Rs.1050 through Paytm. It has takes more than two hours and yet no response has been received so far by the team. The order tracking feature is not working in app and neither is the link provided through sms. We are unable to cancel the order and receive the refund . We request for a refund of the amount and cancellation of order.
Order No.115
Date Nov 3 2019
Time 8:11 pm...

I ordered pizza at 7:41 pm today and at 8:41pm i am getting call from domino's stating that it will take 40 minutes extra for order because of rush. If there is a rush domino's should have informed me the same moment they received the order there is no point in calling after 1 hour. I starved one hour because of domino's poor service and now i demand proper intervention as this is 3rd instance with me....

Hi,

Placed order at 9:20 p. M on 1st october 2019 and got it delivered by 10:10. I was promised by the store employee - dinesh for a refund within a week, but its been a month and am still waiting.
Have also raised concern #11399661

Customer name - gayathri. M
Phone no - [protected]
Dominos store name - domino's okkiyam thuraipakam, chennai
Date of incidence - 01/10/2019
Order...

I have ordered peppy panner and one stuffed garlic breadsticks on oct 2 at 07:49 pm and the order was not delivered at all. I had been calling them all the night until up to 11 pm and finally i understood that they had no ineterest in delivering the order. The total bill was 303. I called up the customer care and informed about the problem they raised a ticket and said my money would be refunded. I have not received my money till now. I called...

I ordered a farm house pizza frm official dominos webiste on 2/11/19 against no [protected] fr rs 581. Money got deducted from my account against the name of jubliefood, noida but order got cancelled from dominos side only saying oops order gt cancelled. I didn’t received any official order no or recipiet no or any message from dominos side regarding it. I want my money to be refunded asap....

Order received 15 mins late then the estimated delivery timing. On top of that, pizza received was cold and not made upto the mark. I asked for a cheeseburst pizza, but there was hardly any cheese in it. They assured me a refund cashback for not delivering under 30 mins guaranteed timing, but still haven't received it. Attaching copy of bill.

Order no - 43
Order date - 10/19/2018
Order time - 1.16pm
Order...

I ordered one large chicken pepperoni pizza and one soft drink from dominos. I paid rs. 932 via google pay, the money was deducted but order was not placed.
Kindly refund my money.
This kind of behavior is not acceptable from such a big company. Please kindly look into the matter.
I hope the money will be refunded soon.

Thank you....

Today i ordered one regular pizza, stuffed garlic bread and one mirinda from domino's.. As every time i do, i paid online.. The message from my bank came that my money is deducted but i did get any confirmation message from domino's.. So i called to local domino's from belgaum from where i have ordered, he told me that money will be refunded to u within 7-10 days.. I am still not convinced.. What can i do further...

Today when i was ordering pizza the first time, the order was not placed but the money which was a sum of 309 rs was deducted from my sbi account to jubilant food works ref/cheque no.:[protected]igahisanb0
The order was placed the 2nd time when i had to pay again. But i still lost 309 rs.
Please look into this matter and i hope to get my money back as soon as possible. Thank you....

I had placed an dominos of order from domino's app and used the google play for the payment.
I payment was successful and i was redirected to app and app said something went wrong.
The order is of 308 rupees. Placed on 31-oct-2019
I don't know what to do, where to add complaint.
I have attached the screenshot of the google pay receipt.
Please let me know what to do?...

Hi last week on dt. 26/10, i ordered a pizza once from mobile app... Payment deducted from my account but order failed and i got a msg from dominoes that your payment failed, then i took another attempt to make online payment against the same order and on 2nd attempt, it got its way at sharp 18:20 hrs and i received payment confirmation from domino's. After that, at 18:30 hrs., i received a sms that my earlier transaction is complete. But...

I ordered a non-veg loaded pizza, chicken parcel and mirinda around 12.10am on oct 31 via zomato. It was a prepaid order. After around 25 minutes, i received a call from phase 3 mohali outlet informing me that they don't deliver in my area and might have to cancel it. I straight away asked them to cancel the order. I waited for a notification about the cancellation or the refund, but received none. The manager even disconnected my call in...

I have ordered Pizza at Dine in at Secunderabad Domino's Pizza dated on 30th September of One veg and One Non veg and one Taco. They have made the Bill of amount Rs. 744/-. Which actually should be of some offer and discount has been not applied . As I questioned them, the staff working there told to make another new order. And told that the Total amount of Rs. 744/- gets refunded within 10 working days. And after contacting the Branch manager...

I, ordered a everday value offer pizza today (29 october, 2019) at around 4 pm and ordered online through website where i ordered a pizza on everyday deal and got a topping replaced in one pizza and with extra cheese added to it.
Acc to the online menu the replacement of topping had no extra cost and the bill amounted to rs 602 on the online dominos cart bill.
However, when i recieved the order i got a bill amount of 665rs,...