Domino's Pizza Complaints & Reviews

Address: Kondapur ,Hyderabad, Ranga Reddy, Andhra Pradesh, 500084

Hello dominos,

I’ve registered my complaint with dominos c care on 9th nov. I even sent an email. It’s been 9 days, refund not processed. No one reached me out, no reply form dominos.
Request to refund in 24 hrs from now.
No one replying to my email or issue over call with customer support. This is not expected from dominos.

Complaint no: 11978397 and 11976470

Domino's Pizza customer support has been notified about the posted complaint.

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Gkmoorthy

from Bhopal, Madhya Pradesh

Nov 20, 2019

It is really ridiculous!!Had ordered by paying from netbanking yesterday (Inv:67182/19/19323) for 20 people 35 items and they missed 10 items and no cash refunded.On top they took 3 hours to deliver and the whole guests were waiting on the desk gaping each other!! Ridiculous!!

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Address: Vv mohalla temple road outlet Mysore, Mysore, Karnataka, 570002

Greetings am udhay from mysore. I had visited your outlet on temple road mysore vv mohalla mysore today at 12:25 pm and ordered a paneer makahani costing ₹226 but to my surprise deducted ₹1190 from my bank debit card (Ujjivan bank)., so i need a refund for remaining balance amount of ₹975 immediately if not i will have to send a legal action taken against your staff member who was on the counter when this happened. The supervisior tried to cover the incident. I will have collect my balance amount failing that i will have file cheating case on your lady staff member present at that point of time who denied the amount by falsify for only ₹226 amount.
Will have to take up the matter at your bangalore corporate office in hsr layout for further information about my balance amount of, ₹975.
Kindly refund my money immediately notify if not criminal charges on your staff present that time.
Thanks again
Regards
Udhar
Mysore

Domino's Pizza customer support has been notified about the posted complaint.

Nov 17, 2019

Updated by Udhay Raj Urs Greetings
My amount of ₹975 to be refunded immediately where I got a text message from my debit card (Ujjivan bank) today at
12.25 pm.
The Pizza cost only ₹226 for which my bank account was deducted ₹1190 (₹6302-₹7500)
I have proof of payment in my mobile for the amount deducted from my bank account.
Kindly let me soon your reply.
Thanks
Regards
Udhay
Mysore

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Address: Domino's Gaur City Mall, Gautam Buddh Nagar, Uttar Pradesh, 201301

Billing person mr. Pranshu at outlet gaur city mall outlet is very rude and he using the abuse word at the time of billing due to some conversion done for payment issue for paytm or cash and they only open one counter for cash and one for paytm payment.
My order no. Was 97 and they deliver my order after 101, i asked for the reason and they reply nothing. They done delay preparation of my order intentionally because at the time of billing i told him i will complain for your behavior and use abuse language
This is my very bad first time experience with domino's due to wrong person sitting in billing and delivery counter.
I will never visit to this outlet of domino's and i will also suggest my family and friend to not visit to this outlet.

This is not the issue of domino's its only problem for wrong person selected for wrong job and its result wrong impact for company. My suggestion is please change the person immediately other wise some more people will face same type of issue.

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Address: Domino's Pizza India, Tower-D, Plot No. 5, 5th Floor, Logix Techno Park, Sector 127, Noida - 201304, U.P.

Subject : regarding my complaint ref.# 12042177 dated 14.11.2019 for not fulfilling the domino’s delivery time condition of 30 minutes as per mobile message received to me too { for very late delivery (Approx. More than 1 hour although this domino’s outlet is just 1.5 km from my residence and 6 minutes road distance only) against order no. 361 dated 14.11.2019} { invoice no. 65947/19/76102 dated 14.11.2019, time 20:45 pm)

Dear sir,
This has reference to order no. 361 dated 14.11.2019 at 20:45 pm { invoice no. 65947/19/76102 dated 14.11.2019, time 20:45 pm) placed to m/s jubilant foodworks limited (Dominos), ground floor, shop no.1 & 2, pristine mall, sector -31, faridabad, state haryana (State code - 06). This domino’s outlet is just 1.5 km from my residence and only 6 minutes road distance.
After placing order to dominos at the above mentioned time 20:45 pm, immediately, i got an order confirmation message from domino’s mentioning the following text :-
“thanks for choosing domino’s. We will deliver your order hot & fresh in 30 minutes. Amount rs 343.00 i track your [protected]@ https//bit. Ly/2c8rv6o”
After waiting for more than 30 minutes although this domino’s outlet is just 1.5 km from my residence and only 6 minutes road distance, then i tried to call domino’s helpline no.[protected] and evenly at outlet ph. No. [protected]. But no way…in the last after approx..45 minutes are over, i managed to get in contact with customer care executive, provided her my order ref. No. But i have been assured with a baseless reply that your order is still under process and will take few more minutes and we apologize for not fulfilling out delivery time condition of 30 minutes. We have initiated a complaint ref.# 12042177 dated 14.11.2019 for refund of your full order value amount.
Thereafter at 21:29 pm (My order placed time was 20:45 pm), immediately, i got an apology message from domino’s mentioning the following text :-
“we are sorry for not meeting your expectations. We will call you with the next 24 hrs. Concern ref. # 12042177”
But really disappointed to observe that till date, there is no call / no prompt action noticed from your end. You are not stick to your promise/ words.in your view, there is no value for a customer’s hard earned money and time. My guests left my house after waiting for so much time which felt me ashamed, guilty and very insulting because of your poor delivery service.
The “screen shots of all the mobile messages received from your end”, are enclosed herewith for your ready reference.
So finally, you are requested to kindly initiate for refund of my hard earned money against my order order no. 361 dated 14.11.2019 { invoice no. 65947/19/76102 dated 14.11.2019, time 20:45 pm) and also refer my complaint ref.# 12042177 dated 14.11.2019.

Kindly acknowledge the mail & reply me at your earliest.

Regards

Domino's Pizza customer support has been notified about the posted complaint.

Nov 15, 2019

Updated by sanjiv_engr Subject : ( Refund of amount ) Regarding my complaint Ref.# 12042177 dated 14.11.2019 for not fulfilling the DOMINO’S Delivery Time condition of 30 minutes as per Mobile message received to me too { For very Late delivery ( approx. more than 1 Hour although this DOMINO’s Outlet is just 1.5 km from my residence and 6 minutes road distance only) against Order No. 361 dated 14.11.2019} { Invoice No. 65947/19/76102 dated 14.11.2019, Time 20:45 PM )

Dear Sir,

This has reference to Order No. 361 dated 14.11.2019 at 20:45 PM { Invoice No. 65947/19/76102 dated 14.11.2019, Time 20:45 PM ) placed to M/s Jubilant FoodWorks Limited ( DOMINOS ), Ground Floor, Shop no.1 & 2, Pristine Mall, Sector -31, Faridabad, State Haryana ( State Code - 06). This DOMINO’s Outlet is just 1.5 km from my residence and only 6 minutes road distance.

After Placing Order to DOMINOS at the above mentioned Time 20:45 PM, Immediately, i got an Order Confirmation Message from Domino’s mentioning the following Text :-

“Thanks for choosing Domino’s. We will deliver your order hot & fresh in 30 minutes. Amount Rs 343.00 I Track your [protected]@ https//bit.ly/2C8rv6O”

After waiting for more than 30 minutes although this DOMINO’s Outlet is just 1.5 km from my residence and only 6 minutes road distance, then I tried to call Domino’s helpline no.[protected] and evenly at outlet Ph. No. [protected]. But no way…In the last after approx..45 minutes are over, I managed to get in contact with Customer care executive, provided her my Order Ref. No. but I have been assured with a baseless reply that your order is still under process and will take few more minutes and we apologize for not fulfilling out Delivery Time condition of 30 minutes. We have initiated a Complaint Ref.# 12042177 dated 14.11.2019 for REFUND of your full Order value amount.

Thereafter at 21:29 PM (My Order Placed time was 20:45 PM), Immediately, i got an Apology Message from Domino’s mentioning the following Text :-

“We are Sorry for not meeting your expectations. We will call you with the next 24 hrs. Concern ref. # 12042177”

But really disappointed to observe that till date, there is no call / no prompt action noticed from your end. You are not stick to your Promise/ words. In your view, there is no value for a customer’s hard earned money and time. My guests left my house after waiting for so much time which felt me ashamed, guilty and very insulting because of your poor delivery service.

THE “SCREEN SHOTS OF ALL THE MOBILE MESSAGES RECEIVED FROM YOUR END”, are enclosed herewith for your ready reference.

So finally, you are requested to kindly initiate for REFUND of my hard earned money against my Order Order No. 361 dated 14.11.2019 { Invoice No. 65947/19/76102 dated 14.11.2019, Time 20:45 PM ) and also refer my complaint Ref.# 12042177 dated 14.11.2019.

Kindly acknowledge the mail & reply me at your earliest.

Regards

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Address: 401107

I ordered pizza today from dominos pizza mira road restaurant. Pizza was delivered 1 hour later and pizza was stuck to the box and all toppings were spread to one side of pizza and other side was with no topping left the pizza was all messed up.. I checked the pizza and onspot i told delivery boy to replace my pizza he told i cant do this we wont do this again.. But this is not first time i have faced this issue previously even same issue was there my pizza was delivered late and was stuck to the box

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Address: Chowk, Lucknow, Uttar Pradesh

I ordered a takeaway non-veg supreme pizza from domino's pizza yesterday from the chowk outlet in lucknow. I would say the executives are very careless and don't care what the customer is saying. The pizza was cold and stale, n did not have any toppings, though i had ordered extra toppings. Today i contacted the customer care service to lodge a complaint but they did not write amy complaint as they could not trace down my order and ultimately disconnected my call.

Domino's Pizza customer support has been notified about the posted complaint.

Nov 14, 2019

Updated by Akshita Mehrotra Now, I need a refund of my money or a fresh pizza to be delivered at my doorstep free of cost.

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Address: Shahjahanpur, Alwar, Rajasthan, 301706

Sir i placed an order on domino's pizza by amazon pay as a payment method and order is not placed and domino's pizza refund my money. They refund 106 on the 10 november but i contacted in amazon pay they said that we issue your refund and said to contact you bank call center but my problem is not solved so i want to solve my problem my account number is [protected] and i attached some screenshots of transaction and refund please check and refund my money.

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Address: 18, Anjangarh,, Birati, Kolkata - 700051, Kolkata, West Bengal, 700051

Sir, last Friday i.e. 8/11/2019. I have gone to an outlet of Domino's Pizza in Sree Bhavan, Birati, Kolkata, North 24Parganas, West Bengal.
I have ordered a food of Rs. 161.70 . First, I tried to pay the money through my Debit Card. The money has been debited from my account, but they didn't got any notification of credit of Rs. 161.70. Since, they didn't get any notification of credit, they told me to pay the money again using PayTm. So, I have paid the money through PayTm. Technically, I have paid an excess of Rs. 161.70 .
I have also been told that I would get the refund within 24 hours, but 4 days had gone, I didn't get my refund of Rs. 161.70.
After 8/11/2019, I have gone to the outlet regarding the refund issue but they are not giving me a any surity of refunding.

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Address: Pune, Maharashtra, 411043

Respected team,
My name is sonali kharade my mobile no. Is [protected], location. Pune

I was really disappointed with your service last day i was ordered pizza, order no. Is 582 date 10/11/2019, pizza was delivered after 1:30 hour, i was called customer care at least 6 times but know one is giving me proper response, this was happened 3rd time every time you guys giving me late delivery, you can check all past records of your system, know one gives responsibility for order to whom i can contact🗣📲📞 i want to file a case against you because you are addvertise that you are experts in delivery, i can take a action against you i am going to consumer court against you.

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Today, i have ordered the burger pizza on the android app, the amount got debited but order did get confirmed, again the app is showing to pay once again.
And before some days i have ordered through google pay, the same happened at that time also, the amount got debited but order is not placed and amount also not refunded from domino.

Kindly verify the fault and reverse my amount as soon as possible.

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Address: Aparna Lakebreez, Chanda Nagar, Bandam kommu, Hyderabad, Telangana, 500050

I ordered my Domino's Pizza on 18-OCT-2019 through Swiggy and after waiting for about nearly 2hours Domino's person informed that they are unable to deliver it until next 1hour as they are over loaded and if I want will cancel the order. They should have been taken care of these issues before taking the order, finally I got disheartened and the order was cancelled from their end.

I was informed that my refund will be initiated and will be credited to me within next 7-8 days. However sadly no refund is made so far, I called the customer care twice in between and they raised a grievance call back most resent reference number as #11876511

I was contacted from Domino's named Manjula from +[protected] and to my surprise she informed that the re-fund can't be made now as they had some issue with the cancellation process and can place the same order any time instead of re-fund which is so very sad for me. However, I still wanted to give more opportunity to Domini's on this and agreed to call then for the order, now I tried calling multiple times to place the order as promised, but my call is not being picked up and I am left with a no-refund of 762 rupees from last 20days.

Nov 26, 2019

Complaint marked as Resolved

I would like to begin with thanking your team. Description of resolution : Swiggy being the platform of the order been placed had refunded my money back for non-delivery of Pizza by Dominion's. Mr. Lashique Tanveer Ahmed from Swiggy Escalations Team had called me and very politely acknowledged that since the order was placed using Swiggy app as the platform they would like to apologize for the inconvenience and grievance caused and assured that my money will be refunded within 5 working days and also sent me a mail to support our discussion. Also confirmed that they will take this matter with Dominion's and necessary action will be taken to avoid this in future. E-mail from Swiggy Team ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Hi Lakshmipathy, Greetings from Swiggy! We are sorry for the inconvenience caused to you regarding the order id 54491871612. As discussed over the call, we would like to confirm that a refund for an amount of Rs. 762.00/- has been processed with the refund transaction id txn_fae8b87c-42b5-4262-8d36-23b6a5f912c5 and the transaction UUID 1piefcyhnijozxul. Usually, it takes around 5 working days for the amount to reflect in your source account (Sodexo). If you do not receive the refund in your source account within the next 5 working days, please contact your bank with the refund transaction id so that they could track the refund amount for you. Please be assured that necessary action is taken to avoid such lapses in the service. We will strive hard to provide you a much better experience with your future orders. Should you have any queries, please feel free to contact us at www.swiggy.com/support. Thanks & Regards, Lashique Tanveer Ahmed Swiggy Escalations ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Consumer Complaints Team - Thanks for supporting my trust & believe that rightful action is taken towards customers issues / money. Note : Dominion's had never called me on this issue and they never dose. They are quit confident that they are privileged to get away from such incidents. with regards, Lakshmipathy Ch

Domino's Pizza customer support has been notified about the posted complaint.

Nov 26, 2019

Updated by l pathy Thank you Team.

Swiggy being the platform of placing my Order, had refunded my money for the non-delivery of Pizza by Domino's.

Thanks again for your help and supporting my trust that customer's rightful money will always be refunded.

Regards,
Lakshmipathy Ch

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A

Anurag Ratna

from Delhi, Delhi

Nov 13, 2019

Domino's pizza took the order but did not deliver me anything. It's been more than an hour and they are not responding. I can't contact them. They are showing that they delivered the order to me on the app but they didn't. I'm helpless please help. It took the order but didn't deliver

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Address: Rangareddy, Andhra Pradesh, 500018

Hi team,

I have a complaint regarding domino's refund
I have ordered an order of 1680 rs on oct 18th and for some reason the order was cancelled from their end and i was neither refunded the money (1680 rs) nor the order.
And i even raised a complaint regarding the whole thing to domino's but none of them took necessary action and did the needful. They are not even attending the phone calls. It has almost been 20 days and i still don't have any action from their end.
I request you to take necessary action on domino's food court and please do the needful!

Domino's food court location : near, ground floor, vega block, plot no 17, the v ascendas mariner block, inorbit mall rd, arunodaya colony, madhapur, hyderabad, telangana 500081, india

Sincerely,
Manisha

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Address: 500018

We have ordered items from domino's on 18th october 2019 and the amount is almost nearly 1680/- but for some reason a guy from domino's said that order is not acceptable as there are no items that we ordered then he cancelled the order.
We were told that money will be refunded in one week and its almost been 20 days and still i haven't refunded my money back.
Can some one look into and take a necessary action here, we are not even able to reach the customer care number and there is no response from domino's end as well. Pizza boys working over there are not even responding to any of the calls. This is not all fair and its unacceptable!!
Please show some attention here and do the needful!

Domino's location: near, ground floor, vega block, plot no 17, the v ascendas mariner block, inorbit mall rd, arunodaya colony, madhapur, hyderabad, telangana 500081, india

Domino's Pizza customer support has been notified about the posted complaint.

Nov 09, 2019

Updated by Manisha Kota Hi Team,

I have a complaint regarding Domino's refund
I have ordered an order of 1680 Rs on Oct 18th and for some reason the order was cancelled from their end and I was neither refunded the money (1680 Rs) nor the order. And I even raised a complaint regarding the whole thing to Domino's but none of them took necessary action and did the needful. They are not even attending the phone calls
I request you to take necessary action on Domino's food court and please do the needful!

Domino's Food court location : Near, Ground Floor, Vega Block, Plot No 17, The V Ascendas Mariner Block, Inorbit Mall Rd, Arunodaya Colony, Madhapur, Hyderabad, Telangana 500081, India

Sincerely,
Manisha

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Address: Zone-2, M.P nagar, Bhopal, Madhya Pradesh

Yesterday i while making the payment for my order used my card. The swipe machine was not working and even though i received a text from my bank about the amount to be paid has been done, the swipe machine didn't print or show any result. I haven't received the refund yet. Plus the behaviour of the staff was also unprofessional. It will be nice if you'd look into the matter. Thank you.

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Address: Bangalore, Karnataka

Order no:80
November 5 at 7:24pm
I had ordered the domino's pizza through swiggy but it took more than an hour to deliver so i cancelled the order.. But i haven't received my refund yet. Moreover the app shows that the pizza have been delivered, while i haven't received neither pizza nor my refund amount.

I tried calling customer support but it isn't connecting..

Domino's Pizza customer support has been notified about the posted complaint.

Nov 07, 2019

Updated by Sahana g kidiyur I had paid through Google pay

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M

ManSavi Patyar

from Hoshiarpur, Punjab

Nov 8, 2019

Unhygienic food and Improper management sector 35 c, all worker are indisciplined. I am also sending you the pictures. I will also complained to the food inspector.
From Dr.Mansavi Patyar Bonny
Email I’d : [protected]@gmail.com

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Address: Mumbai City, Maharashtra, 400037

I placed an order on November 1, 2019. Order no 146. Instead of 30 minutes the order took 1 hour. And the food was a soggy cold mess. I called customer care multiple times. I got standard response of restaurant not picking up call, escalation team not picking up the call. I received Rs. 300 in domino's wallet but no call back, no apology, no additional compensation for inconvenience.

Domino's Pizza customer support has been notified about the posted complaint.

Nov 05, 2019

Updated by Hanil Manghani Complaint about domino's customer service

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Address: Dominos Qutub Plaza DLF, 122010

Hi team,

This is regarding my order # 193 placed on 5/11/19. It was marked delivered 20 mins early then it was delivered upon following up with customer care i was told that it does not matter as it will be delivered eventually and was asked to wait. This is cheating with their customer as they are marking it delivered under their given time while the actual delivery can be any time later.

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Runny Chauhan

from Mumbai, Maharashtra

Nov 8, 2019

Dominos company is carry bag charges 11.42 rupees

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Address: Swastik Plaza, Shop No. 001, 002 & 021, Ground Floor, Pokharan Rd Number 2, Thane West, Mumbai, Maharashtra 400602), Thane, Maharashtra, 400607

I have placed order on 25th october from Dominos (Swastik Plaza, Shop No. 001, 002 & 021, Ground Floor, Pokharan Rd Number 2, Thane West, Mumbai, Maharashtra 400602) and my order bill was around Rs 1402 due some issues they said after 30 minutes that order can not be completed so thay are cancelling the order they said you will receive payment in 7 days when i called today to customer care they said it is not showing any detail of my order that has been placed on that day and they have not received any payment so that is why i have attached the payment snapshot with this complain .kindly help me to get my refund back

Domino's Pizza customer support has been notified about the posted complaint.

Dec 03, 2019

Updated by Ravi1522 haven't received and refund amount yet it has been more than a month now

Dec 03, 2019

Updated by Ravi1522 ignore the previous comment

haven't received any refund amount yet it has been more than a month now

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Address: Calngute Bardez Goa, 403515

I had placed the order via app Order No.263 from my registered number but I don't know how my brothers number was printed on the bill.
The order was placed at 8:25 pm and I waited for around half n hour n order was not delivered. Than I tracked my order it was showing "order is being prepared".I waited for around another 20 mins but still no sign of order delivery.
I tried calling the store but no one was answering the call so I called helpline number and they said that order will be delivered in another 15 minutes. I waited till 10.30 pm but still no sign of order.
I was to totally frustrated at that time so tried multiple calls to dominos store but I didn't get any reply. Finally I called ur precious customer care but they also were unable to solve my problem even they tried connecting my call to the Dominos outlet but their calls were also unanswered.
After waiting for almost 90 min after placing my order I get a message on tracking that order is delivered. I was totally angry as the order was undelivered and showing as Delivered. I had to literally go to the store to sort out the problem and had to collect my order after waiting for around another 30 minutes at the Store.
So eventually 30 min of Pizza Cost me around 2 hrs of annoyance. I am totally disappointed with the service provided by Dominos Store and Customer Care.Very poor service of Dominos.
This Incident wasted almost 2 hrs of my time & I had to personally go to the store & collect the order. At the store i had to wait additional 30 minutes to receive the order. So a total waste of 2.5hrs.

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Address: 600032

I ordered 4 pizzas in dominos app. I got the email evidence and screen shots too saying order confirmation. And as per their terms it showed the time for 30 minutes delivery but didn't receive for 2.30 hours. And mean while checked the track of my order it's showed delivered. But it wasn't delivered to me. The franchise is cheating over the customer. If i had made an payment and it shows delivered to whom should i follow for the payment.

Hence i'm going to file a complaint against them.

Domino's Pizza customer support has been notified about the posted complaint.

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Kabir Kanojia

from Delhi, Delhi

Nov 5, 2019

I mI ordered 1 non veg supreme 3 cheese dip 1 chicken boneless and one Pepsi total AMT 996rs.i paid this amount online then also pizza person ask me 100 RS more he waisted my half an hour the person name Akshay called me from Sanjay place agra waist my half an hour.then I tell him take my pizza back because the pizza is like eating less

Domino's Pizza Complaints & Reviews

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Domino's Pizza reviews & complaints page 80

refund delayed

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refund policy for customers

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domino's billing person at gaur city mall

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regarding my complaint ref.# 12042177 dated 14.11.2019 for not fulfilling the dominos delivery time condition of 30 minutes

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late delivery and messed pizza

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non-veg supreme pizza

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refund not received in bank account

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about money refund

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late order delivered

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amount got deducted but order did not placed

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order no 54491871612

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refund amount "urgent"

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refund amount

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refund of money and staff

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did not receive the refund

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bad quality and delay

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showing delivered 20 mins before the order is actually delivered

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food cancelled refund

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delay in delivery of my order & useless customer care service

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cheated in delivering the pizzas

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