Claimed

Domino's Pizza Complaints & Reviews

www.dominos.co.in

1

Updated: Oct 27, 2025

Complaints 6572

Resolved

725

Unresolved

5847

So far, so good. Domino's Pizza is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Domino's Pizza will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Domino's Pizza

Having problems with Domino's Pizza?

File a complaint and get it resolved by Domino's Pizza customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Domino's Pizza

Domino's Pizza reviews & complaints page 83

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Munger, Bihar

Order no-94 date-02/10/2019
i have order a pizza via dominos pizza app where my registered mobile number is [protected].but after waiting sometime the pizza shop whose address is Domino's Restaurant Address

OT ROAD, KHARAGPUR
OT Road, Inda Kharagpur, Medinipur West, West Bengal, Pin-721305
Ph:[protected]

has cancelled my order and refund is still waitinin and not a customer care contact is replied

Domino's Pizza customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: HDFC Bank Ltd, Site No P4, KSSIDC industrial area Mahadevapura, Bangalore, Karnataka, 560048

Hai this is basavaraj lives in mahadevapura bangalore, 2nd oct'19 i ordered 2 pizza at 6.53pm and 7.15pm sedond one from domino's brigade metropolis whitefield main road and also paid money, exactly 8:30pm delivery boy came with 1 pizza i asked him he replied that he got 1 order so immediately i called domino's they confirmed that they received 2 order from my side and requested for 15 mints to deliver 2nd pizza but they didn't came but they updated in app like food has been delivered so i called them they are not responding, even i called domino's customers care they are not responding properly.

+2 photos

Domino's Pizza customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Darjeeling, West Bengal, 734001

I have placed order on 22sept'19 pizza through swiggy app from Domino's I have made the payment through Google pay, The payment was successfully done but after the payment I got a message after 1 hour from domino's that youreally order cannot be forwarded to our restaurant due to technical reason and your money will be refunded in 7 working days but it has been 11 days but still not got my money, already talked with Domino's costomer care but issue not solve.

My Domino's order : # [protected]
Amount:- 205
Domino's outlet:- First & Second Floor Plot No. 772 Metro Square, Dist, Sevoke Rd, Ward 10, Janta Nagar, Siliguri, West Bengal 734001

+1 photos

Oct 19, 2019

Complaint marked as Resolved

I have received a call from dominos and they have immediately refund my money.thank you

Domino's Pizza customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh

I had ordered on 11th august. Still i have not received my cashback. I called to customer care many times. They said we are not authorized. Store person said sir my not found any detail. I want my cashback.

Firstly store person said you will received cashback within 7 days.

Now store person said we can't provide cashback.

This is not about inr286/- its about customer satification.

This is the service of domino's. # of service. By domino's.

Domino's Pizza customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500081

On 24th sep i ordered (Order id:155) food from domino's outlet in hyderabad which i received after 1.5 hours. Raised a complaint via the helpline provided but didn't receive any refund yet. They said we have raised the complaint for now and you will receive the amount within 7-10 days. Delivery person said amount will be credited in domino's wallet. Till now no amount is credited neither to domino's account nor the bank account i paid from. Whom to ask now?? When will i receive the amount??

Domino's Pizza customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Brookfield mall, Bangalore, Karnataka, 560037

Hi,

As we have ordered pizza at domino's online. But now we need to change some order in same domino's but there is no cancellation / change of order option available. Ever we have called local area domino's & checked that they received order & we requested them to cancel but they also refuse to cancel the order.

Kindly make option for cancellation & order.

Regards,
Vasanth saraf

Domino's Pizza customer support has been notified about the posted complaint.

View replies

V

VivekanandPrasad

from Bengaluru, Karnataka

Oct 1, 2019

I bought pizza and ask for carry bag. Then she told you have to pay ₹12 for carry bag.

Shop Address
Survey no. 36/1. Kadubesanhali Village Varthur Hobli, Bangalore - 560087
PH:[protected] State Code : 29
[protected]

Regards
VivekanandPrasad
Mobile - [protected]

order cancellation option not available - Comment #3548602 - Image #0

K

Kavya Godjesus

from Bengaluru, Karnataka

Oct 2, 2019

Complaint : Dominos of JP nagar 7th phase Bangalore.

They have charged 14 rupees for a carry bad medium one. After stepping out of the store, the bag was torn completely. It's of low quality.

Along with GST, Domino's charges are high just for a carry bag which is of low quality.

Kindly look into this and revert. I need the refund.

Helpful

1 other people found this review helpful

1 found this helpful

2 Comments

Post your Comment

Comment Guidelines

Address: 560032

I ordered 2 pizza today and it's been 90 minutes now that i never received a call for the status. I saw the status of the delivery being updated as delivered without having the pizza delivered. Each time i call the toll free number they say it's prepared and it will be delivered in 20 mins. The biggest problem here is i have paid 400 plus rupees and i won't get a refund. All i have to do is sit and wait for the order staying hungry. No proper updates even by calling to customer care. The customer care persons wants me to sit and wait for the pizza

Domino's Pizza customer support has been notified about the posted complaint.

Sep 29, 2019

Updated by Prasadavp Order number was 413.

View replies

A

Avinash Ahir

from Mumbai, Maharashtra

Oct 2, 2019

My order no 528 has been cancelled due to wrong address of miraroad .The address was 101/403 Poonam residency shantipark miraroad east .
I request you to refund my money as soon as possible.
Hope u understand my concern & do the needful.
Yours truely
Zeyan jesani

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Back side of Garbavabipalya Bus Stand, G B Palya, Bangalore - 560068, Bangalore, Karnataka, 560068

Website: www.dominos.co.in

Hi team,

I ordered 2 timed on this months, 14th sep and 18th sep. Both the order late delivered. Now it's already 15 days passed but no late delivery discount refunded to me. I called call center, manjeet & nikita promised me that you will get a call back but not received.

No one called me after so much complaint raised in call center.

Refundable amount - 145+300=445/-

Domino's delivered office details : garbavabipalya layout domino's -
Bangalore - 560068

Customer details : arko sarkar - [protected]

Thanks & regards,
Arko sarkar

+4 photos

+1 videos

Domino's Pizza customer support has been notified about the posted complaint.

View replies

S

saurabh sawalkar

from Noida, Uttar Pradesh

Oct 1, 2019

We have ordered cheese burst pizza regular and garlic bread.

We have found dead smell and bad quality of pizza

Kindly take action.

late delivery refund pending - Comment #3548600 - Image #0

R

Rajuj859

from Mumbai, Maharashtra

Oct 2, 2019

I ordered dominos pizza on 21-Sep-2019 with bill no 151 which was delivered after more than an hour. Pizza which was delivered was completely cold and was not in edible condition.

I raised a complaint to Dominos for the refund and then they started giving some [censored] reason for the pizza being delivered late.

They did not refund the money

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Nizampet, Hyderabad, Telangana, 500090

Website: www.dominos.co.in

Order date : august 2, 2019
Order number : 282
Order amount : rs.470
Issue ticket no: 10674725

Issue description :
1. Order was delivered very late and the condition of food items delivered was worse.
2. This order has 30 minute guarantee delivery but it was not obeyed.
3. Informed customer care about bad condition of delivered food items.
4. Customer care was approached multiple times, but no proper resolution (Refund) from dominos customer care as well as dominos outlet from which items got delivered.
5. Customer care and outlet people always tried to neglect the issue and dragging it without taking any responsibility or ownership on the issue.

+2 photos

Domino's Pizza customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Paschim Medinipur, West Bengal, 721305

The order was delivered after two hours and it was completely cold and wet. There has been no proper response from the customer support team nor the details of the refund has been shared. I have contacted the domino's team over five times yesterday, apart from generating a sorry message nothing has been done. Whenever there is an order placed by gift card they do not deliver the order in 30 mins and compensate by giving another order of same amount. I am tired of this and i want a full refund. It is pointless to get domino's gift card if it can be used only on online orders and not in stores and when order is placed online they do not deliver it on time. Imagine 30mins delivery took 2 hours. Highly dissatisfied and disappointed with such low behavior of domino's.

Domino's Pizza customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

I ordered pizzas on 13th of september and due to some location problem the delivery boy couldn’t be able to deliver so he cancelled the order and dominos texted me regarding the refund that in max to max 10 days i’ll get my refund but it’s been 15 days since they haven’t refunded my amount plus whenever i call them they make me fool by saying they’ll be calling me in 15 mins and i never received a call back. This is a serious matter for me. I want a refund else i make sure i’ll take serious actions regarding this.

Domino's Pizza customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 501 chitrakut apartment Dafnala, Ahmedabad, Gujarat, 390004

Dear sir sorry for the complain about domino's team but i passed with bad experience with domino's.

Last night i ordered pizza with catch up but delivery boy not delivered catch up when i told about catch up with that time delivery man shouting on me and snatching to pizza from my hand.

I don't know why you domino's people appoint that kind of delivery boy who haven't knowledge of respect and satisfaction of customer. Even they haven't know how to talk with customer.

I contacted manager but they gave me same revert. It mean manager to delivery boy all are not qualify person.

Request for action to be taken on manager and delivery boy by immediate effect.

If i can't satisfies then matter will be reach consumer court within limited period.

Domino's Pizza customer support has been notified about the posted complaint.

Sep 27, 2019

Updated by Bhagirathsinh Tank Need release letter of delivery boy and manager.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Plot no, Faridabad, Haryana, 121005

Respected sir/mam,
What is this?
What you serve me?
It's too much cool item both side.
Number is [protected]

So i want to refund of my order because it's too much late delivered and bad quality delivered.
Restaurant asking me it's using flipkart vaucher so it's late include 1:30 h and not help of me.

It's so much bad experience and lost money today.
I want to return of my money in domino.
Thanks and regards
Chandnasingh patel

Domino's Pizza customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560024

HI, I have ordered a pizza at 6.52 am through swiggy, 24/9/19, after an hour I didn't get update so called outlet number not reachable and called customer care they told order is on the way. I called 6 times to customer care number they told outlet number reachable and member of outlet will contact me but no response finally escalated and Outlet member called and told your order is cancelled at 7:30 pm but I received a msg at 9:40 Pm your order is on the way .
finally I raised a complaint. But still now the order is not yet received or cancelled .Money has been debited.

Domino's Pizza customer support has been notified about the posted complaint.

Sep 24, 2019

Updated by naren2033 Dominos pizza -nagawara outlet

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ambewadi, Nandlal kaka road, Mumbai City, Maharashtra, 400097

Sir,
I have ordered pizza on 22nd of september sunday but by mistake wrong delivary address was placed by me. Coz last order of my was in miraroad so the same address was placed instead of malad where i reside. I cancelled my order the same day but i was informed tht i will get my refund after 6 to 7 days. So i request to make it early within a day or two
Hope u understand my concern and do the necessary fovour
Yours truly
Zeyan jesani

Domino's Pizza customer support has been notified about the posted complaint.

View replies

S

Sonalika Dev

from Mumbai, Maharashtra

Sep 27, 2019

I have tried to email them but there is no response. I have ordered from the app on 24th September but the amount of debited and no order was placed.
It is extremely disappointing.
Hope my problem is solved soon

late refund of my cancelled order - Comment #3546425 - Image #0

late refund of my cancelled order - Comment #3546425 - Image #1

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400063

Some outlets of dominos provide water but some just dont and they argue when asked about the same. They charge for something as simple as water. I have heard that government asks every food joint to provide clean, free of cost drinking water. Then why is dominos not following this?
When asked about why they are charging for it. They replied rudely saying it is what it is. This was in inorbit mall outlet, malad, mumbai. At the end we...

Helpful

26 other people found this review helpful

26 found this helpful

Address: Dominoes pizza, mira road, Mumbai City, Maharashtra, 401107

Ordered online from zomato app did cancel order by giving them a call then too they send the order.. When asked them to take it back delivery guy refused it. At same time the representative from dominos was on phone gave time period of 17-10days. No reponse gave them call and asked abt money not giving proper response and not giving my money and no relative answer in regards to this case they hung up phones on face and denied to give money in a very bad manner

Domino's Pizza customer support has been notified about the posted complaint.

View replies

V

Visas pandey

from Varanasi, Uttar Pradesh

Sep 24, 2019

Pf not received

Visas pandey's reply, Sep 23, 2019

Pfizer not received

B

Bhavana saisree

from Bengaluru, Karnataka

Sep 24, 2019

I have selected order from the dominos app and while paying the amount through UPI transaction the amount is deducted and order is not placed

non refunding of money - Comment #3543070 - Image #0

non refunding of money - Comment #3543070 - Image #1

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 560045

Hi sir/madam,

I did not order anything from dominos allahabad on below date as i am in bangalore. But still getting mail that you have ordered something from dominos even though its payment mode is cod. I am concerned that the user is using my email id and name which is wrong.
After this, i checked with domino, but, neither they are verifying by themself nor sharing his/her personal details. I am attaching the emails which i received when the user placed the order.

+4 photos

Domino's Pizza customer support has been notified about the posted complaint.

Sep 21, 2019

Updated by rahul081290 I need the customer details who has ordered using my email-id and name.

Oct 11, 2019

Updated by rahul081290 Sir,
I did not get any response. What should I do?

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Apoorva apartment ,Nagawara, 560045

We have ordered pizza on 2nd and 6th september, on both occasions it came after 1 hour that too by keep on calling customer care. As per 30 mins delivery policy we are expecting full refund. We were assured of refund but it's been 17 days and we heard nothing and now customer support is delaying it. Shop owner is supposed to pick call and have it resolved but he is not picking any more. We want this issue resolved asap.

+2 photos

Domino's Pizza customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bendoorwell branch, Dakshina Kannada, Karnataka

Dear sir
Im dhanraj im worked as delivey boy in dominos pizza @ bendoorwel branch mangalore my employee id 902933 my salry still delaying witbout reason plzz give me details about my pending salary
Manager also not correct responding i dropd job my personal problem at febraury 10 2019 im waiting in 7 month please sir proseed my pending salary

Thanks and regards
Dhanraj
[protected]

Domino's Pizza customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines