Domino's Pizza Complaints & Reviews

I have booked pizza with swiggy with order no. [protected] of amount 599
And due to some unavoidable reasons I have cancelled order with swiggy online but they were not able to connect dominos and ask me to call dominos customer care directly.
I have dominos customer care directly and they also was not able to connect.

So please return my money asap.
Dominos order no.305.

Prashant
[protected]

Today(10/3/2019), I have placed an order with given Invoice number. Order took 1.25hrs instead of 30minutes. On talking to delivery executive, he stated there was a rain due to which it got delayed. But I mentioned that rain was stopped after 15min of placing an order but the order was being baked till 45minutes(as per dominos app) on which he stated there was other orders too that was yet to be delivered. So, irrespective rain was stopped or not, he got delayed in delivery. Moreover, the pizza that I got from him was the worst pizza in my life that I have ever got from dominos. It seems to be baked 3hrs earlier and doesn't seems to be fresh.

My point is since when i placed an order and after 15min, rain was stopped, and my order took more than 30minutes, I need free delivery as per dominos.

Address of dominos store: Shop No. 12 & 13, Upper Ground Floor, Hong Kong Bazaar, Block F, Sushant Lok 2, Sector 57, Gurugram, Haryana 122002

From Dominos shop to delivery area is nearly 800meters.

Order no-94 date-02/10/2019
i have order a pizza via dominos pizza app where my registered mobile number is [protected].but after waiting sometime the pizza shop whose address is Domino's Restaurant Address

OT ROAD, KHARAGPUR
OT Road, Inda Kharagpur, Medinipur West, West Bengal, Pin-721305
Ph:[protected]

has cancelled my order and refund is still waitinin and not a customer care contact is replied

Hai this is basavaraj lives in mahadevapura bangalore, 2nd oct'19 i ordered 2 pizza at 6.53pm and 7.15pm sedond one from domino's brigade metropolis whitefield main road and also paid money, exactly 8:30pm delivery boy came with 1 pizza i asked him he replied that he got 1 order so immediately i called domino's they confirmed that they received 2 order from my side and requested for 15 mints to deliver 2nd pizza but they didn't came but they updated in app like food has been delivered so i called them they are not responding, even i called domino's customers care they are not responding properly.

I have placed order on 22sept'19 pizza through swiggy app from Domino's I have made the payment through Google pay, The payment was successfully done but after the payment I got a message after 1 hour from domino's that youreally order cannot be forwarded to our restaurant due to technical reason and your money will be refunded in 7 working days but it has been 11 days but still not got my money, already talked with Domino's costomer care but issue not solve.

My Domino's order : # [protected]
Amount:- 205
Domino's outlet:- First & Second Floor Plot No. 772 Metro Square, Dist, Sevoke Rd, Ward 10, Janta Nagar, Siliguri, West Bengal 734001

I had ordered on 11th august. Still i have not received my cashback. I called to customer care many times. They said we are not authorized. Store person said sir my not found any detail. I want my cashback.

Firstly store person said you will received cashback within 7 days.

Now store person said we can't provide cashback.

This is not about inr286/- its about customer satification.

This is the service of domino's. # of service. By domino's.

On 24th sep i ordered (Order id:155) food from domino's outlet in hyderabad which i received after 1.5 hours. Raised a complaint via the helpline provided but didn't receive any refund yet. They said we have raised the complaint for now and you will receive the amount within 7-10 days. Delivery person said amount will be credited in domino's wallet. Till now no amount is credited neither to domino's account nor the bank account i paid from. Whom to ask now?? When will i receive the amount??

Hi,

As we have ordered pizza at domino's online. But now we need to change some order in same domino's but there is no cancellation / change of order option available. Ever we have called local area domino's & checked that they received order & we requested them to cancel but they also refuse to cancel the order.

Kindly make option for cancellation & order.

Regards,
Vasanth saraf

I ordered 2 pizza today and it's been 90 minutes now that i never received a call for the status. I saw the status of the delivery being updated as delivered without having the pizza delivered. Each time i call the toll free number they say it's prepared and it will be delivered in 20 mins. The biggest problem here is i have paid 400 plus rupees and i won't get a refund. All i have to do is sit and wait for the order staying hungry. No proper updates even by calling to customer care. The customer care persons wants me to sit and wait for the pizza

Hi team,

I ordered 2 timed on this months, 14th sep and 18th sep. Both the order late delivered. Now it's already 15 days passed but no late delivery discount refunded to me. I called call center, manjeet & nikita promised me that you will get a call back but not received.

No one called me after so much complaint raised in call center.

Refundable amount - 145+300=445/-

Domino's delivered office details : garbavabipalya layout domino's -
Bangalore - 560068

Customer details : arko sarkar - [protected]

Thanks & regards,
Arko sarkar

Order date : august 2, 2019
Order number : 282
Order amount : rs.470
Issue ticket no: 10674725

Issue description :
1. Order was delivered very late and the condition of food items delivered was worse.
2. This order has 30 minute guarantee delivery but it was not obeyed.
3. Informed customer care about bad condition of delivered food items.
4. Customer care was approached multiple times, but no proper resolution (Refund) from dominos customer care as well as dominos outlet from which items got delivered.
5. Customer care and outlet people always tried to neglect the issue and dragging it without taking any responsibility or ownership on the issue.

The order was delivered after two hours and it was completely cold and wet. There has been no proper response from the customer support team nor the details of the refund has been shared. I have contacted the domino's team over five times yesterday, apart from generating a sorry message nothing has been done. Whenever there is an order placed by gift card they do not deliver the order in 30 mins and compensate by giving another order of same amount. I am tired of this and i want a full refund. It is pointless to get domino's gift card if it can be used only on online orders and not in stores and when order is placed online they do not deliver it on time. Imagine 30mins delivery took 2 hours. Highly dissatisfied and disappointed with such low behavior of domino's.

I ordered pizzas on 13th of september and due to some location problem the delivery boy couldn’t be able to deliver so he cancelled the order and dominos texted me regarding the refund that in max to max 10 days i’ll get my refund but it’s been 15 days since they haven’t refunded my amount plus whenever i call them they make me fool by saying they’ll be calling me in 15 mins and i never received a call back. This is a serious matter for me. I want a refund else i make sure i’ll take serious actions regarding this.

Dear sir sorry for the complain about domino's team but i passed with bad experience with domino's.

Last night i ordered pizza with catch up but delivery boy not delivered catch up when i told about catch up with that time delivery man shouting on me and snatching to pizza from my hand.

I don't know why you domino's people appoint that kind of delivery boy who haven't knowledge of respect and satisfaction of customer. Even they haven't know how to talk with customer.

I contacted manager but they gave me same revert. It mean manager to delivery boy all are not qualify person.

Request for action to be taken on manager and delivery boy by immediate effect.

If i can't satisfies then matter will be reach consumer court within limited period.

Respected sir/mam,
What is this?
What you serve me?
It's too much cool item both side.
Number is [protected]

So i want to refund of my order because it's too much late delivered and bad quality delivered.
Restaurant asking me it's using flipkart vaucher so it's late include 1:30 h and not help of me.

It's so much bad experience and lost money today.
I want to return of my money in domino.
Thanks and regards
Chandnasingh patel

HI, I have ordered a pizza at 6.52 am through swiggy, 24/9/19, after an hour I didn't get update so called outlet number not reachable and called customer care they told order is on the way. I called 6 times to customer care number they told outlet number reachable and member of outlet will contact me but no response finally escalated and Outlet member called and told your order is cancelled at 7:30 pm but I received a msg at 9:40 Pm your order is on the way .
finally I raised a complaint. But still now the order is not yet received or cancelled .Money has been debited.

Sir,
I have ordered pizza on 22nd of september sunday but by mistake wrong delivary address was placed by me. Coz last order of my was in miraroad so the same address was placed instead of malad where i reside. I cancelled my order the same day but i was informed tht i will get my refund after 6 to 7 days. So i request to make it early within a day or two
Hope u understand my concern and do the necessary fovour
Yours truly
Zeyan jesani

Some outlets of dominos provide water but some just dont and they argue when asked about the same. They charge for something as simple as water. I have heard that government asks every food joint to provide clean, free of cost drinking water. Then why is dominos not following this?
When asked about why they are charging for it. They replied rudely saying it is what it is. This was in inorbit mall outlet, malad, mumbai. At the end we...

Ordered online from zomato app did cancel order by giving them a call then too they send the order.. When asked them to take it back delivery guy refused it. At same time the representative from dominos was on phone gave time period of 17-10days. No reponse gave them call and asked abt money not giving proper response and not giving my money and no relative answer in regards to this case they hung up phones on face and denied to give money in a very bad manner

Hi sir/madam,

I did not order anything from dominos allahabad on below date as i am in bangalore. But still getting mail that you have ordered something from dominos even though its payment mode is cod. I am concerned that the user is using my email id and name which is wrong.
After this, i checked with domino, but, neither they are verifying by themself nor sharing his/her personal details. I am attaching the emails which i received when the user placed the order.