Domino's Pizza Complaints & Reviews

I orderd a dominos pizza rupees 291, and company always said that pizza delivere in thirty minutes, but dominos pizza's service is not usefull for me and there customers servise also not good, they never accept his mistakes and also speak with very fraud and when I orederd two medium pizza (7june 2019)but pizza delivered after one hour, and delivery boy Megh sing said that it's only company's publicity( 30 minute delivery garranty) and if you are not satisfy with us so don't order.so i want my money double because they are cheated me and delivery boy megh Singh misbehaved speak with me,

I wish to inform you that I ordered Pizza and garlic bread from dominos last evening. I received the order in 50 minutes rather than 30 minutes and that too was cold and not fit to eat.
It was a prepaid order through dominos app.
So I returned the order through the delivery executive.
After that I tried contacting the store but the phone kept ringing for eternity but no one responded.
Then I also called on their customer care number and they put me on hold for about 10 to 15 minutes each time to contact the store.
But each time they came back with the same reply that they are unable to connect with the store so they have no idea what should I do next.
In this whole process my kids kept waiting for almost 2 hours to have a pizza, then at around 10:30 I convinced my kids to have something else as I was completely clueless about the delivery of the pizza.
I have all the recordings of communication with their customer care executive so please suggest me how can I give them the taste of their own medicine.
As till now I have no idea about the order or the money I paid.

Regards
Annill Prabhakar

Yesterday I have ordered Deluxe veg -medium fresh pan, (Rs. 485), stuff garlic bread-3(139×3=417/-), veg parcel-1(35/-), potato cheese shots(59/-), through online with order no.165, at 8.30pm and the order clearly mentioned as it was bulk order 30mts guarantee is not applicable then also the products arrived at 10.15pm ie.after 2hrs 15 mts. Which is very very long and the products are not at all fresh, very hard looked like reheated, very much dissatisfied with the products, this is the second time Iam facing the problem, especially the products are coming from Secunderabad, SD road branch. As a regular customer I request you to give fresh products as the cost is very very high compared to the quality.

Today, 6/5/19 I was illegally charged for a carry bag at a domino's outlet. I explained that it was not legal to charge a customer for such bags, especially as they advertised the company name. But they were adamant and forced me to pay.

This caused me monetary loss as well as mental stress and humiliation in front of other customers.

Kindly do the needful.

Thank you.

Hello sir/mam, I had ordered from Domino's on 1st June at 10:45 pm I have received an email regarding confirmation of the order but no normal msg and even the food is not delivered I did a payment through my card if it's cash on delivery I would have left it but I did it through my card and I even called to customer care service u people are not even bothered I don't know how can you be like this irresponsible with the customers this is truly a bad serivce

I ordered pizza on 5 June... through my no [protected] order no 546 on 8.45PM this pizza is reached me after 9.40 PM...i claim 30 minute delivery garantee...but the restaurant is not applied this...however this not the actual problem...the problem is that the delivery boy named Vikas shergil...is abused me...and he told me that you are cheated every time Domino's...and eat free pizza...you checked my privious order details ...I never cheat Domino's...and this behavior of delivery boy I never want to order pizza on Domino's and not suggest anyone to order pizza on Domino's...

Delivery of order no : 157 is delayed for more than 30min and not upto the promised timing. We trust your service and we order believing your service knomes. But your service towards the orders is totally disappointing. This might affect future orders. Please look into it and provide the expected solution. Paid through paytm. Attached photo on order details.

Tried to call the store and there aren't picking up the call. Called Domino's customer care center thrice and updated back me that they will call me but nothing happened so far.

It's really disgusting that the Domino's store representative is behaving always like this. Please make sure of such response as this will lead to losing customer trust.

I have ordered Dominos Pizza online from the CV Raman Nagar store 22nd May as an advance order (prepaid with paytm) with delivery time at 9.30 PM. After making around 8 calls to the customer care, they kept promising that order is on the way. At 11 PM, when I called customer care, he informed that it looks like that the order has been cancelled and I will get the refund. At 11.15, delivery boy called asking about the address and finally order was not delivered. Post that I called customer care on next day to ask for the refund. Every time they mentioned that I will get a call back which never happened. Also, there was no clarity to the customer support as few of them told refund will be done only to dominos wallet few mentioned that it will be done to paytm. Finally store manager called me and apolozied for the issue and offered free food next day which I refused and he mentioned that in 7 - 10 days it will be refunded. On 29th Again when I called to store manager, he mentioned that the amount will be refunded on 3rd. Today on 4th when I called customer care and to the store manager they are saying it will be done by tomorrow. Store manager is asking me what is my paytm number and if I need money then he can transfer it from his personal account, which I refused as my source payment instrument should be captured in the dominos system and they should refund it to my original payment instrument. Till the time of writting this, I don't have clarity around when I will get the refund and how can these guys run a company like this with so many broken processes.

In regards to this matter. here are the key issues 1) They failed with 30 minute delivery promise or free food as they neither delivered the food nor refunded the amount. 2) The order status on app is not showing the correct status and customer has to call to customer care to check the status 3) Even customer care doesn't have any data to confirm on the order status and they have to call the store to check the status 4) Their website nowhere mentions the TAT/ SLA for refund. 5) There is not refund tracking online, everytime a call has to be made to the customer care wherein customer support associate just do a normal calculation of days from the order date and mentions that it will be done by that date.

Considering this scenario, Dominos looks like completely looting the public with no policy in place, no centralized complaint tracking, no ownership. With the time I have spent chasing Dominos folks to get the refund of 538 and the inconvenience caused to me, I demand additional compensation and strict action should be taken agains the company for harrassing the customer.

I've ordered everyday value offer medium pizza on 19th may2019 it was conformed with 30 min delivery or free... I've made payment online. N they were failed to deliver it within. 30min... Where at 31 min it was still in cooking stage i request for cash back it's been 15 days now still not got refund.. Calling for the same issue they are asking mi with whom u have word with regarding this i've called 10 times

Hi, I have placed online pizza order worth Rs. 320 in Dominos pizza on sinhgad Road Pune on 19th May 2019. on payment i have paid through payzapp/Debit card and the amount got deducted from my account no [protected]-Bill desk Ref.No:045712 (POS 541919XXXXXX9862 DOMINOS-BillDesk POS DEBIT) Date : 19 May 2019) and ( Payzapp Transaction Id :[protected]iQ36oZ4 Transaction Date : 19/05/2019 Transaction Amount : INR 320.00 ) . It is been more than 15 days now and I have not received my cash credited back in my accounts. Request you to consider this matter seriously and update me ASAP. Thank You.

I placed order through dominoes website sum amount equals to 259, the money was deducted but when we checked our order it was not showing and then we called on dominos and they told us it will be refunded within 7 working days but it is still nt refunded.

Please check it and i need my refund.
Qhdf[protected]-billdk dominos this was narration from my hdfc account summary transaction.

I ordered a medium pizza last week. There was no toppings on half of the pizza other than the sauce and when I called the store for the same they did not entertain my issue. I even gave a feedback call to dominos and since one week I am being told that I will receive a call in 30 mins but never received any call from them.
Ordering pizza from dominos is a simple waste of money where there is no quality in what is being delivered and even the services. There staff is rude and have 0 customer centricity. Even when I escalated the issue to Dominos guest care team, there responses were abrupt and useless too. They are just fooling people.

I ordered from online Domino's on 2nd may, 18- 2 pizzas worth 455/- from online Domino's order. The order never arrived and I received the delivery message. On complaining the same, the customer care executive said the refund has been initiated and the amount will be processed with 7-10 days. But now even after a month there's no updates from Domino's. Continuous follow up with customer care also didn't help in any way. They are just avoiding the matter. Kindly check this Matter

Sir/madam,

As per your refund policy i was eligible for a refund of rs. 300. But, have not received till date. It has been over a week for my refund to arrive in my wallet. Even the order delivered was cold and rubber like. I have registered complain regarding the same but have not received proper response from your side. I have registered complain with you with ref #9476308. Please look into it and do the needful.

Regards,
Kuntal

I had placed an order with domino's around 9p. M. It was late almost by 1.5 hours when i called the delivery boy named sanjeev;he was so rude!!! He told me that right now i am in hatibagan you have to wait for your delivery i called you bla bla but in reality that guy did not called even once infact i called him thrice to enquire about the order.
Didn't expected this type of behaviour from domino's. Now i am literally in doubt to place order with domino's. Pathetic.

I had placed an order on dominos at 11:40 pm on 1-june 19. But the order was not delivered till 1:15 am. I was called customer care & every time they replied the order on the way & please wait for 10 mnt, this happened 4-5 times in call on this order. They did not confirm for the actual delivery time & not even cancel the order.

Is this type of service you are giving to customers. Persone is waiting for the food till midnight & you guys are not giving an actual update.

Shame on your service delivery #dominos

I had placed order but it failed due to snag, however the amount was debited from my account as i had placed order using net banking on 19th may 2019. I contacted customer support they said it will be reverted after 7 working days. Still not got any refund.. Kindly look into
Transaction ref#igageequx4, i have also mailed to guestcare several times, with no help recieved as yet.

Sir,
I am bharatesh i made an order to belgaum neharu nagar branch throught zomato order id [protected] on 30/05/2019 at 9.23 pm of amount rupees 608 only but the executive called me and said that one of the item is not available so i told to cancell it two times but they did not obey consumer direction and they sent me that order have been sent but i did not recieve the order nor the money and executive was rude, so i would like to look into query
Thank you

Yesterday i orderd pizza from jalgaon dominoz branch, and went to pickup from store itself.. When i asked them to put it in carry bag, they said "carry bag is chargable for 13/- rs". And forcefully i had to pay the charges. How can customer take hot pizza in hand. Dominoz should provide it free of cost as per rule.

My lawyer frnd told me to take this unethical malpractice to consumer court.
& we r planning to do it so..

#very dissapointed with dominoz service#