Domino's Pizza Complaints & Reviews

Dear sir/mam,

I had placed a pizza order on dominos app, but dominos did not deliver my order.
I tried calling the phone numbers provided in the order email, but to my surprise, both the provided numbers are invalid.
I called up the customer care to make a complaint and i was told they will deliver the order soon, but even after that i got no callback or my order.

My order number : 360
Placed on 28th april 2019 at 10:04 pm.

Store details :
Krishna avenue, baner
Shop no 1, ground floor, krishna avenue, survey number-111, hissa no-10/1, baner, pune-411045ph - [protected]
Ph: [protected]

Choco lava cake is called a cake for a reason. But, the one delivered to me today was just choco lava and from no angle appeared to be a cake. I don't know what was the problem... But yeah.. It was all spilt over... And liquid chocolate alone.. Nothing else. It is disappointing. Did not even recieve a link for feedback after getting our food delivered.

I order pizza and garlic bread from dominoes, v square mall, bhiwadi.
Order no.: 143.
The order get delivered in 50 mins and what i got was all cold order.
And there was not cheese over it plus it was all dry and cold and also the taste of chicken was like as if it is old and smelling really bad.
Kindly please refund the amount as soon as possible.
The order i received was not worth my money.

Dear sir,

This is really ridiculous that the dominos takes an order and don't want to deliver

Thank you for choosing domino's. This email contains important information about your order. Please save it for future reference.

Order confirmed
Order no. 512|[protected]|20:58:23
Order total
Rs.418.00

I complained three times but did not get delivery.
I think you are fooling innocent people. This is very bad service. I think this tarnishing the image of dominos.

I will not stop here and go ahead.

Regards

Regards

Illegal activities done by cv raman nagar dominos branch is offering.
I ordered online pizza.. Same was suppose to be delivered in 30 minutes..
1. Order delayed more than 45 minutes..
2. Delivery person was extremely rude and was not ready to share the invoice for pizza.
3. Not ready to provide the invoice with delivery (Same is not legal).
4. I cancelled the order as person was not giving invoice...
5. I have still not received the refund post cancellation..
Team, my order number was#128..
Please have my money returned asap.

Order number 91 made on 12.4.2019 with alwarthirunagar branch. Payment was made by debit card. However branch insisted that payment was not received and obtained cash payment of rs 215. The payment made twice was not yet refunded inspite of repeated phone calls. The manager promised he will refund the money in seven days. However the response is poor. Please resolve the issue immediately

I had ordered from dominos via paytm app on 23 April at arounD 10pm worth Rs 351...i was getting 30% off on one peppy paneer pizza, 1 stuffed garlic bread, 1 veg parcel and a cheesy dip..
The money was deducted twice from my paytm wallet then only but i received a message of Order being Failed there n then itself...
Thus i want to get Rs 702 to be refunded back to my paytm wallet.. My contact no. [protected] and my paytm no. [protected]..

Me and my wife had a pepporini pizza from mysore dominos near mysore palace, with cheese burst.
Late at night, i started feeling uncomfortable and went to the bathroom, followed came my wife.
We hade to travel to bangalore in the morning.
We went to nearby medical and got medicine to stop loose motion and now heading back to bangalore.
Worst food from dominos and i need to lodge a complaint again that joint
Name - joseph richards
Mobile-[protected]

I was regular customer of dominos. I have ordered from dominos they received order with 30 min guarantee and after payment they cancelled order saying they dont deliver to my address but i have ordered before at the same address. My order no. Was 27 on 25th april 2019. They called for cancellation but not received any msg regarding cancellation and not paid my money back.

The manager in domino's did not talk to me in a way as if she knows everything and i am a someone having no knowledge and sitting home. Please ask the person to be polite to customers. I had my grievance but she is yelling on me unnecessarily. I did not get my refund (My last complaint) but the manager is showing me as if i have made some mistakes.. Is this how domino's recruit its managers? I had no such experience before.

Respected sir/ madam,

I had visited your outlet in essel world on sunday 14th april 2019 to have meal.
While making the payment for my order i offered my debit card to the concerned person* and made the payment of rs.673 and i got the message in my sms as the amount has got debited from my account towards jubilant food works ltd.

Later while having my meal, the concerned person of domino's came to me and told me that your payment is still pending, our account did not get credited with the payment rs. 673 you made via your debit card due to some technical issues but it will get refunded to your account within an hour, and that such technical issues persist in our outlet daily (Our account did not get credited). Then she asked me to make the payment in cash as of now. I waited for 40 mins to get the refund sms but it did not came. She (Concerned person) then insisted me to make the payment soon and gave me the mobile no. Of the manager of domino's there ms. Riddhi for any further communication if i did not get the refund in an hour. I made the payment in cash to her.

After 1.5 hr still i did not get the sms for refund of my payment made through card. I called the manager ms. Riddhi, she told me that it's been sunday today therefore the bank is closed*, you will get the refund by tomorrow.

The next day monday i called her (Ms. Riddhi) again, she answered me that i can see the credit status to your transaction as pending and that you will get the refund in next 7 days. She asked me for my email id to show me the transaction status. She sent me a blank mail without any attachment (Showing me the status of my transaction).

* while making the payment i was not asked to pay in cash, my card was accepted for payment without any disclaimer for technical issues persisting.

* i was told that i would get the refund in an hour and taken the payment in cash.

* there does not exist any {"manual intervention" for automatic refund transactions.

*after taking the payment i was answered that i will get my refund next day and not before taking it, the next day i was said that it would take minimum 7 days. Later i talked to (Ms. Riddhi) via whatsapp she asked me to send her a mini statement of my personal account. I shared my (Personal a/c statement) also. I did not receive my refund till date now.
Its been 12 days i neither received the money nor any compensation. Yesterday she (Ms. Riddhi) asked me to share my bank a/c no and ifsc for making me the refund, but she din't transfer and today i asked her again so she said me that she will do it in the evening.

Is domino's trying to fool the customers? I wasted my 1 hr in essel world to get the sms of refund. Is domino's compensating for my time and false assurances given by the person in the outlet and ms riddhi.

* its been 12 days now, i did not receive my refund. Please pay me the refund with interest and compensate me for the time and energy i used to get my refund.

Hope for earliest reply to my mail through your esteemed company.

I ordered pizza in the scheme on 23rd march. Within 20 minutes i received notification that the pizza has been delivered but i didn't receive. So i called the outlet. They are abusive. Without listening they are saying refund chahie na mil jaega server me dikhana hota hume jaldi ka. And then saying accident hogya delivery boy ka and when i asked delivery boy he is saying late pizza mila hume. Then the pizza is almost burnt. I have images also. And when i called customer care and they connected with the outlet and they disconnected the call while i was still talking to him. Then i called 7 times but no resolution. Then i write a review over that i received that i will receive a call. And when received a call they are saying they are raising refund of 300 which i will receive within 7 days. But till now i didn't receive and when i called them they are saying server down h baad m call karo. This is how they are talking to a girl. We are giving money not to listen to ki refund chahie kya tujhe and all. Need strict action. I have received 5 complaint reference id but till now no action is taken.

For my last two orders, i didn't get my pizza within 30 minutes. They didn't even reach at the entry point within half an hour.
I reported them the issue within one hour and both times they promised that i will get my money back, i did get a call back from them but nothing is been done after it.
Mobile number [protected]
Order number 285 and 97.
I want my moneyback. Since they claim guaranteed delivery within time.

I order pizza on 23 feb 2019 order no-115 on domino's app on my phone and online pay through paytm of amount 350 and they give me 30 minutes guarantee delivery but they deliver it late and after confirmation on domino's customer care that i will receive back rs300 of my paid money but till now no money would be refunded back in my account.
My contact number is [protected].

I have ordered a combo deal on 23rd of march, 19. Your executive punched the wrong order of rs 525.25 that i paid through my credit card.
Once i realize that the order is wrong i complaint it to the same executive and he appolize for the same and suggest me to place an fresh order.
He cancelled my previous order with a promise that i will receive the refund with in a week and i place a new order of rs. 644.
Unfortunately i still have not received my refund even after a month of order cancellation nor i recieved any call from your concern outlet for verifying if i recieved my refund or not!

I have ordered domino's pizza at Sunday, 21 April, 2019 8:53:18 PM IST. The below is transaction message.

Thank you for transacting with us. We'd like to let you know that Dominos Pizza has received your payment.
Date: Sunday, 21 April, 2019 8:53:18 PM IST
Seller: Dominos Pizza
Amazon Pay Transaction ID: P[protected]
Dominos Pizza ID:[protected]
Status: Successful
Transaction Amount: Rs.523.00

After payment immediately i got a message from domino's says,
Thanks for choosing Domino's. We will deliver your order hot & fresh in 30 minutes. Order no. 227 | Amount: Rs. 523

But i didn't get Pizza till 10 PM. I tracked pizza online and it says ready for pickup. Then i called customer care they said it's less hope to deliver pizza
because they called the restaurant but restaurant people didn't pick up the call and they said they'll refund the amount.
But till then i didn't get any message saying the ordered cannot be delivered or cancelled.

This is not acceptable because we all hungry and waiting (including kids) and finally came to know that there is no food. If they can't deliver they shouldn’t accept
order or at least inform well before that they can't deliver.

Refunding only the money is not at all accepted.

The more disgusting part is I got call at 11:10 PM from domino's delivery boy that he got a Pizza to deliver.

Do you have any SENSE Domino's??? Did you checked what is the time you are ringing? You didn't deliver pizza and you disturbed all our sleep also.
When I denied to get pizza, delivery boy is telling it's for free you take it.
Do you think we are shameless people to accept anything for free?

I want justice for this.

I ordered pizza on 17 th apr from whitefield area, but the order failed. My amount has been deducted from paytm account but the order was not recieved. I didnt get the amount refunded. I request for refund of rs 731 to my paytm account. Its really disgusting that even the day before elections the dominos pizza was not working, which was not displayed in website. Atleast they should refund the order amount. Neither they have call options nor customer care. Please help me get the refund.

Placed an order through the app.
Along with the confitmation, amount got credited (485/- to be precise) and even after 30 minutes the order was still being prepared.
Called customer care who put me on hold for about 15 minutes.
I'm still waiting for that call which she said she will do from her end.
The amount has not been reversed yet.
What an i supposed to do?
Ordered on 21st april
Order no 215.

Domino’s was delivering after an hour, and when i asked for compensation i was advised that i will get 300 off for the next order which was not acceptable because as per their rule it should be free or 300 subtracted from current bill.
I have paid the total bill and have not received dominos and not even the compensation. This is so irresponsible and unprofessional behaviour

Amount was not refunded on failed order in domino's..

Please find the details below of amount paid twice via two gateways but none of them refunded.

Order failed! Sorry, something went wrong. We were unable to place the order, please try again or call[protected] for more help.

Paytm wallet :
Paid rs.449 to jubliant at apr 18, 2019 22:08:47. Order id:[protected]paytm_wallet-wdr. Updated balance: paytm wallet - rs 2.53

Icici credit card :
Inr449.00 debited on credit card xx5003 on 18-apr-19. Info:jubilant foodwo.