Domino's Pizza Complaints & Reviews

Order date - 01 may 2019
Order time - 01.04 pm
Order amt. - rs 281/-
Order paid via paytm
Order no. - 44
Invoice no. - 66169/19/7698
Server - internet 0
Tent - cd[protected]

I placed an order on 1st may 2019 from dominos sector 63 at 01.04pm. Was supposed to receive it @01.34pm acc to 30mins delivery guarantee of dominos. Was waiting to receive order at my company gate from 01.25pm onwards in the sun (As it was first checkpoint which is stated in terms of 30min or free guarantee). Called up dominos sec-63 @01.35pm (1min over time limit) they assured me that my time was wrong and it was only 01.31pm by their time. They said that i should ask the delivery boy to call the store manager when he arrived. I still waited in the sun for the order.
Order arrived in excess of 6mins @01.39pm. I refused to take the order and asked the delivery boy to talk to his store manager. He refused to call and said that the late delivery was due to them being paid their salaries on that day. I asked him again to contact his manager as i would not accept the order unless he had done so. He confessed that he was late and assured me to take the order as it was free and i would recieve the refund on the order. I called dominos helpline no. And also dominos sec-63 wherein staff of both said that yes the order was late and assured me that i would recieve the refund within 7-10days. I called dominos sec-63 again to confirm my refund as i had paid via paytm and they assured me that i would surely receive the refund via paytm in 7-10 business days.

It has been exactly 10days and i have still not received my refund. I am a customer of dominos for the past 12years and this has happened 4-5 times... This type of service is not at all appreciated and you will loose a valuable customer due to incompetence at your end. Kindly refund the order amt asap.

Hello
Was ordering pizza from dominos.co.in on 24 april
Location is ambala
Mm university
And paid via gift card voucher (Tried 3 times but all 3 times my order got cancelled) due to technical problem
According to rules my vouchers should be reactivated in 24 hours but still my vouchers are no reactivaed for failed order
Voucher no. Are [protected]
[protected]
[protected]
My contact details are
Email id [protected]@gmail.com

I ordered on swiggy for chicken tacos, which was confirmed and i later got a call saying they were not available. So i asked to cancel. Ordered again to different branch and they said they would transfer it to another branch. I place this at 8, at 9.30 when i call they say they cancelled my order and have not even picked my calls, had to call from another number. When i demand to speak to the manager they transferred it to another branch and now they call saying i will get my delivery at 11. Why will it take one hour for a regular pizza and garlic bread. Pathetic. Its 11.10 still waiting. Not one person is being responsible for the order. Pathetic system. I want this to be heard and i want appropriate measures to be taken.

I have placed an order &paid through paytm & waited for 30 minutes but still failed to received pizza till 1 hour after that a call received from liluah dominos outlet that i am cancelling your order & you will get the refund within seven workings days but still not received the same
Please do get help for get back the refund from dominos
Invoice no - 66143/19/5443
Order no - 260 dated 05.01.2019 time 09.21 pm
Rashmi - [protected]
Tent : cd[protected]
Amount - 214/-

Dear sir,

I had placed order for rs 62 (Order id [protected]) dated 7th may 2019 at dominos, bhosari, dr. Gaikwad research center and paid the sum via freecharge (Mobile no. [protected]). However after paying through freecharge account, my order did not get placed. Please refund the amount to my freecharge account asap.

Thanks & regards,
Deepak jadhav

I have been chasing Domino's from past 11 days to receive an invoice for my order but they are neglected my concern and no action has been taken after several followup. I have called many times to local restaurant and the call has been dropped during the discussion which is an embarrassment situation for me. Please find the below complete summary of issue and do needful

I have ordered Pizza through online from Domino's on 27th April 2019 for business purpose. I had received an order with out invoice and the delivery boy said that i will receive by an email.

I have not received invoice either by email or by SMS confirmation or in domino's website for individual login. I have called to Domino's customer care through[protected] but they suggested me to reach [protected]@jublfood.com for complaints.

I had sent an email to Jublant on 29th April 2019 asking email invoice so that i can claim from my organisation. I had sent several follow up till today, for every follow up i am receiving same response as given below.

"We certainly understand your disappointment and we're closely following up on this to ensure it is sorted out on priority."

I had provided complete details as given below over the mail but I haven't seen progress on concern and no action has been taken by Jublant

Ordered Date: 27th April 2019
Order No: 387
Transaction No: b[protected]e0758120
Payment Method: Online
Reg Mobile No: [protected]
Name: Bala

We order pizza on 5 the may 2019 under order no 102 from online order mobile [protected]. It got delivered my son start eating and after some time he said there is something in pizza when we saw it was two insacts. The manage pankaj come from sarabha nagaland ludhiana punjab india. He accept there is an error come from their side. My question is if something happen to my kid or anyone else who eat poison food. I was unable to understand such a big brand deliever these standards

My order no 292. Ordered on may 5 at 20.27.
It is not delivered even after my multiple calls. Nobody answered the call properly and was not able to give me exact status. Everybody disconnected call without answering my questions.

This is worst customer service i have experienced so far.

I need an explaination and compensation for this misbehaviour of domino.

I can be contacted on [protected].

Pravin

Placed an order before 1hr and still not recieved any delivery and called up to delivery centre number more than 50 times and no response.. Worst service in a row for second time.. Poor quality.. Need action immediately else will take up court on unethical behavior and poor customer service each time shown.. Need full refund and demand proper explanation on this worst customer service and poor quality food

We have received the crushed pizza's.. And they are not delivered within 30 mins. And it's really disgusting by seeing the worst and poor customer service.. We reported the issue they told they will make an replacement for my order.. We waited for 2 hrs we try to reach them out.. But they stopped responding to our calls it's literally how they are worst customer service if I didn't find proper refund for my order I would like to complain again Dominios in consumer court I hope where I can find proper Justice for my money and time..

I ordered food via Order No. 140 dated[protected] from registered mobile no. [protected]. I received the order after 1 hour 30 minutes. I demanded my money back as refund under 30 minutes delivery guarantee policy. Further I talked 4-5 times with the respective restaurant as well as with the customer care. They always say that your problem will be resolved soon and restaurant person will talk to you in this matter. But no one came back on call. I am really really disappointed on this.

You all are making fool o[censored]s. You all are cheats. I need refund for the same.

Myself aamir from kolkata, india.
I have ordered a pizza at 19:07 3rd may at park circus store, kolkata, india. And its been almost 1 and half hour i havnt get my order yet.. I call the customer care 5 times and but didnt get any help the number of the store is invalid going on... Every time i called a customer care the same words i am getting to hear that the delivery person is out even i know this but where is the order. From the store its 1 kilometer distance to my home and its taking taking more than 1.5 hours and its still counting. After 1.5 hours i got a call from the delivery boy name ezaz and i told him that i will not take the order inspite of being sorry he cut the phone saying just ok and from then i have not recieved any call from store or customer care support. The weather was clear even not raining i can understand if there is rain its a problem but despite nothing its very dissappoinment... I have already paid the amount online and though i have to starve sitting at home.

On 1st may 2019 i ordered a pizza from kadubeesanahalli, bengaluru outlet at 3:16 pm, but my pizza reached at 4:01pm. According to the policy if the delivery is done after 30 minutes then the pizza should be free and the same was showing in my domino's app as well. When the delivery guy arrives he said that the policy has been changed and now its 1hr delivery guarantee. I called the outlet and talk with megha who attended my call and she also told me that they have changed the policy and for 1st of may its 1 hr delivery guarantee.
Even if the policy is changed then they should have informed me before but they didn't, and even in my domino's app it was showing 30 min delivery guarantee.
Please refer to the screenshot below

Please help me in this situation and refund my money.

We ordered for pizza from dominos which was deliver 1.5 hours late & the delivery guy did not have any oregano also with him.
It was delivered from the hyderabad - madinaguda branch on 7th april'19 (Order no 274) (Concern ref no[protected]. Based on my feedback i got a call from dominos stating that they would refund me rs.300 since it was delayed from their end within 8-10 working days.
It has been almost 1 month & multiple times of follow up from my end to their customer care helpline for which the standard reply i get is... The branch will call me & then they will issue the refund.
This is not done from a big brand like dominos - extremely dissatified with the customer experience!!!

The issue that i have experienced was: i order a pizza 3 march my pizza not come in time it's comes on after 3 hours in very bad condition i complained the customer care they saying that the refund my amount in one week i don't get any refund i told the many time in customer care no one help me. The store managers says that we don't gave any refund to you.

Hello everyone,

I am a regular pizza purchaser from dominos, we have been regularly purchasing pizza for quite few years from them but have found the quality consistency and standard gojng down in the last few months, along with the companies carefree attitude towards valuable customer is very discouraging.

The incident is dated 22 april 2019 or dr number 32 from the vasco city outlet. The company gave me a 30 minute guarantee but the delivery person comes 55 minutes late and is telling me i won't get any money i will have to eat cold pizza as he had 2 to 3 deliveries to make.

When i call the outlet there is a gentlemen by the name yogesh who picks the call and addresses himself as the manager, and he appologies and assures me that i will get money back for the delay.

After 3 days i call the outlet and they reassure me that within maximum 7 working days i will get my money back as i had paid online.

For the last 3 days the outlet has stopped picking my calls, so i went ahead and called their customer care number they gave me reference number assuring me of an immidiate action on my complaint with call back from the store manager, i also receive the same information through sms from them, but once again same old false promises nothing happens.

I call them at customer care and they keep repeating same story but with a tejsg that within 30 minutes their customer supervisor will do call back after 6 hours of waiting i call back and they make wait for 10 minutes before i can speak to a supervisor who makes me repeat the entire storytelling and his best solution is we eill arrange a call back within er hours.

My question is why are these companies advertising we only accept 100% customer satisfaction nothing less then that we give 30 minutes time gaurantee when the actual fact is tgey hardly value us or our feedback. They font have any grievance cell or complaint system in place nor do they have a nodal officer who can address customer issues on priority.

Why is my family and me suppose to face the music of eating cold tasteless pizza, its really a shame that they still walk scot free without any penalty for this marketing fraud gimmick they are doing to which we fall prey.

Hello.
I have ordered a pizza from outlet in koramangala 4th block. I was ordering a non veg supreme regular pizza. First thing is pizza was delayed and second thing is they sold me a old pizza that is toppings are very bad smelling and totally pizza was horrible. I complained to the store regarding the same they told that i'll get my money back and they told that they have initiated the refund and it will be back to my source account. But later i got a message that my money is credited to my domino's wallet. I called the manager of the outlet and asked regarding the same he was speaking to me very unprofessional and very rude and his behaviors made me feel not to visit or order anything from domino's pizza. Very disappointed with the service and i want my money back to my source account which i paid the money...

Manager details :
Name : vageesh
Contact : [protected]
Outlet name : 4th block, koramangala, bengaluru

My details :
Name : gokul
Registered mobile number : [protected]
Order date :[protected]Thursday)

I want my money back to my source account which i made the payment

I ordered at 9:24 pm and the pizzas arrived by 11 pm. I was unable to track my order, also i called 4 times to the customer care where i didn't get any help as well. I had no option other than to wait for 1hours 40 mins. On top of that, the delivery guy was rude when i said him he was late and the pizzas are cold, then he replies that i am not the only one waiting. I asked him waiver for delay in delivery, he ignored and went away. This was my worst experience ever with dominos. This is highly unexpected. We, as their customers are just expecting what they promise and lil bit of acknowledgement and courtesy is what we are asking for what they claim for.

Thanks!

Today, 30 april, 2019, i was illegally charged for a paper carry bag at a domino's outlet. I explained that it was not legal to charge a customer for such bags, especially as they advertised the company name. But they were adamant and forced me to pay.

This caused me monetary loss as well as mental stress and humiliation in front of other customers.

Kindly do the needful.

Thank you.

On 27th april 2019, i ordered pizza from the dominos app and they guaranteed of 30min delivery but it took around 60min to reach me. After raising the issue with customer care they assured me that i will get a call back from them but i didn't get any call nor money back which i had already paid through online payment.

Please took this issue seriously.

Yours loyal customer
Akash.