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I took part in kings11 Punjab VS kolkata Knight riders match dated 10 October 2020. I made two teams for the same match. The contest in which I made the two teams had an entry fee of Rs 49/- per team. After the match was completed, my rank was #2783510 in one team. The contest details of the above mentioned match stated that Rs. 50/- would be the winnings for anyone who ranked between #[protected]. My rank was #2783510, which is clearly within the abovementioned slot. However the amount that I received was of only Rs. 34.07, which is Rs.15.93 less. It is shocking to receive such an amount which is not even mentioned in the contest details. While my other team had no issues and the winning was clearly reflected on my account, the winning of mere 34.07 seems unjustified. I want my Rs.15.93 at any cost. There has been a simar issue in the past as well and whenever I have tried to see redressal through their online help desk, there has just been delay. Kindly help me seek redressal here.
Dream11 Fantasy customer support has been notified about the posted complaint.
I have already contacted your customer support team. They are saying that they will not be able to help me regarding this. My email Id is [email protected]. I have contacted your helpdesk through that ID.