DTDC Courier & Cargo Complaints & Reviews

Very Poor Service by DTDC I have odered a good from Amazon and that was delivered by DTDC. My product tracking no is Z47180958. on 30th april a courier boy of DTDC sailashree vihar branch of Bhubaneswar named ANSUMAN called me and told me to receive the parcel but i was out of town at that time so he told me that you can receive parcel by saturday(2nd may) 1st hour by 1pm. tomorrow at 1pm i called him and he said that i'll deliver you by 2pm and at 2pm i again called him then he told me that you personally collect it from our Main branch. I went to DTDC main branch of Bhubaneswar, there they told me the [censored]s and i didnot get my parcel. So is this kind of service are you giving to there customers????????

Sir I am trying to get through you with all possible means in a matter related to a breakage of item D20057052. I tried all possible things to get through you and this will be last option remains before proceeding with legal path. My problem with dtdc are as appended below Respected sir/madam Im an aggrieved customer begging for the kind help from your forum. In Nov 2014 i sent a packed led tv 40 inch from Thoppampady, Kochi, Kerela to Namchi South Sikkim through dtdc courier services with an insurance coverage of Rs25000.for the item. Due to some problems with the dtdc item was not able to delivered at the destination and it was recieved by my friend in Siliguri West Bengal in a total damage condition. He complaint it to branch officer and BO told to recieve the item and lodge complain to concerned office and Regional Office from where it was booked. I lodged written complaint and handed over all origional documents including shippment papers etc. But unfortunately with wholeheartly i would like to inform you that i have not recieved any letter or call... Money i can't thought about. Sir its a great financial loss for me due to the carelessness of dtdc. It is requested that necessary guidance may be provided for legal approach to this matter, if possible your personal intervention is appreciated Thanking you Yours sincerely Bishnu

This is to inform you that for past 3 days i have been calling at the trivandrum branch and not even once have they lifted the call. A couple of my goods that were to come through an online store have not been delivered by them One product is showing in transit for the past one week. The service is so poor and i had no idea this company was so useless. the product details are: AWB Number:[protected] Courier name: DTDC Airway Bill Details: Z51400478

Tracking Id/ AWB number - X13079696 On tracking, the courier status shows as DELIVERED on Mon, Apr, 27, 2015 12:30 PM. But I have not received the courier nor received a call at least from DTDC. Is it the DTDC Courier Services to update the status when it is not received. Kindly update me the status and inform at earliest.

This is to bring to your kind notice that my package containing very valuable items was picked up on Monday - April 20, 2015 from Noida to be delivered at Chandigarh. It was promised and assured that the delivery shall happen by Wednesday evening / latest by Thursday positively. This package under DTDC docket #Z42348240. On Wednesday - April 22, 2015 after chasing DTDC vehemently, it was reported that the packet has been sent by road by mistake instead of air and hence may be delayed. Since the client (receiver) was insisting for the packet to be delivered the same day, I tried following up on the package, so that it could be PICKED UP from the distribution centre and was informed that the package CANNOT BE TRACKED. I spoke to Mr Sudhir, who informed to me that the parcel is being physically searched for everywhere in Chandigarh as it cannot be traced and that he shall get back to me by the next day positively. Whilst all this DTDC online tracking maintained its: "In Transit" status. My client was to travel the next day morning to Patiala with the parcel and had an afternoon train - which was clearly conveyed to DTDC and was promised a delivery by 11-12 Noon at the latest. On Thursday- April 23, 2015 - the packet as still not delivered and was conveyed after a lot of pressure from both me as well as client that the packet was still being searched for. So finally my client left for Patiala late evening! The chase for the parcel is still on and the client has rightfully been cancelled by my client- This happened to be my first order for them and surely it was also the last ! Its May 1, 2015 today - I am still clueless about my package which happens to be personalised and customised items worth INR 5000. And even if these are returned, shall not be used anywhere as they bear names! I have also incurred INR as the DTDC courier charges. Hence, I now demand compensation for the above amount, along with the bad reputation and loss of business that I have got ! This complaint has also been filed at the consumer forums and other such forums. Thankfully, my lawyer client are also taking this at this end. Enclosed is the DTDC tracking slip that I have got! I now look forward to an earnest and prompt response by DTDC to avoid furthur escalation of this matter. Thanks Aparna Mathur simran.[protected]@gmail.com

Dear sir this is very shameful of DTDC courier that my consignment is wrong delivered. No anyone has idea about my consignment. My consignment no is F08922469. Perhaps it has been wrong delivered on 28th. I visit your office U-110 shakarpur Laxminagar Delhi-92 on 28th April. Nobody is giving update to me. Where is my consignment whether it has been destroyed by DTDC employee or someone else. Kindly consider my problem and delivered right address if my consignment is safe

consignment no. K78478301 was booked from gaya to Varanasi, consignment reached Varanasi on 26th but was returned back on 28th without delivering the consignment, moreover not bothered to even call over phone kindly make the early arrangement so that articles is delivered to me

I have post a document on 27th April 2015 in the morning but I haven't received it yet. There is some important document. It's Thursday today. After 3 days the document did not received. Please It's urgent & call me at. -91-[protected]

On tracking, it shows delivered but i haven't received the courier. while tracking, it has been given to a watchman whose contact number is not mentioned. it has been two days i m calling DTDC office but no one picks up. The customer care picked up and gave me a number. Even that person doesn't pick up. i don't understand what are the customer care people for. These people should themselves call others and provide us the details. Very poor customer service. There is some important document, I haven't received it yet. Kindly provide me with details if possible, my contact num is [protected]

I'm writing regarding consignment number M18248430. I don't know what going on with my package, I have no communication from your delivery guy when he tried to find my address nor he called me when he tried to deliver. Today I went to DTDC local office to pick parcel. Is it opened and empty. your people at the office claims no responsibility. I am very amazed and annoyed with your service. Please help me find my belongings.

I did DTDC metro blue courier on 27/4/2015 . Told me will reach next day by 5:00 pm But till today 29/04/2015 its not received to receiver and on internet its showing only in transit . No one got clear idea where my courier is. Pathetic service .

Hi, this is Lakshmi Prasad from Bangalore and I received a call from one of the DTDC Courier Service guys on[protected] saying that I have an important courier and requested me to collect from their office as I was out of town. I accepted to collect and after coming back from my vacation .i.e on[protected], I went to the Dtdc office asking for my courier package, they came up telling me that the courier has been returned to the sender. They...

This is Joseph from Chennai i have booked courier from Chennai to Bangalore on 23rd APR but the same has not yet been reached till now .. but the commitment given by the franchise on the very next day in mid-afternoon itself ... no proper conduct number for Bangalore call centre or franchise to conduct all the numbers Given by your people or switched off or not reachable .. The Senior one who spoke with me Lalitha consequently giving Wrong commitment the has been delivered but it has not been done, , , i Need refund of my money and compensation need for you people carelessness and wrong commitment ...

Hi... I had handed over a parcel to a DTDC agent in Sector 31 Noida. Keshav- [protected]. Franchise Owner - Pradeep Sharma [protected]. Consignment no: N95878100 Given on :[protected] Amount : Rs. 1600 taken destination : Jeddah Current status- site shows returned to branch office whereas Keshav kept fooling that parcel will reach today or tomorrow. Neither returning my money nor parcel. Both not picking my phone too.

My name is Anilkumar.B.S residing at Trivandrum, Kerala. I had been intimated about an interview in a public sector company for a senior post on 28th April 2015 through mail and the original documents has been send through courier. I had followed with DTDC, Pattom branch, Trivandrum and came to know that they delivered in the wrong address without contacting me. After one day they have traced the letter but still they have not delivered the letter till now, Tommorow is the Interview in the Company. I am going to file a complaint against the company through my advocate and get compensation. Please take necessary action against the branch office and intimate me of the action taken and arrange compensation for my suffering.

hello sir i book in surat city one parcel A31108258 ur surat office third class reply if parcel lost 3000.00 INR and ur company say we dont pay money for lost thats not good reply from ur surat office agr aapki compani ki fult se parcel lost hua hai to aapko payment dena padega hum aapki complain online sabhi door par dalenge.. aisa dtdc ka kom hoga hume nahi pata thaa... [protected]

Dear sir This is regarding the C'ment no Z52872216 dated 06.04.15 from Solan (H.P) to Bangalore not received till date and as per courier tracking it is showing in trasit and reached Bangalore on 08.04.15, while contracting Bangalore office no[protected], they said c'ment not recieved in Bangalore whereas they had received the full load sent by Ambala/chandigarh branch. Why i should suffered due to negligence of courier co. It is a matter of fact finding not a fault finding to improve the management system and to fill the gap... It is a question are we not safe to send the courier.

I have booked one courier from DTDC courier having docket no F08960261 dated 17.04.2015 from Panipat (Haryana) to Gotan ( Rajasthan). Till date I have not received courier at said location. I have sent some urgent paper through DTDC courier. Telephone no of the courier company is not in working condition. This is not a professional attitude. If you do not have Courier service for that location why are you accepting. We are sending paper through courier because that is important and also will take lesser time. Please look into the matter. Take necessary action. Gaurav Lodha

This courier service could be rated as one of the worst which includes mishandling of the package including goods visibly lost from the carton and carton torn from the sides for the same activity, this started even right from asking for unnecessary extra illicit charges from the consumer, at their pune office.

I went to the DTDC courier office in Dehradun which is nearby DAV PG College. I told him that I would like to send a hard disk and a laptop battery to Kolkata. After that he told me that the courier charges will be Rs. 190, but we will not be responsible if your products will lost or someone will tear my parcel and took these things from inside. He clearly told me that if you want to send these without insurance then you cannot say me anything if your parcel or any of the things will lost. My concern is why they are taking charges from us if they are not responsible for the things?? How can they cut my parcel without my permission? Why are they not responsible if they are taking courier charges from me? Is not this possible that they will cut my courier here itself ant take the things out for their own uses? Please take a strong action against them. Thankyou. Himanshu Soni [protected]