DTDC Courier & Cargo Complaints & Reviews

Sir, i have send an important papers from bangalore to ernakulam on 20 apr 15 at 1030a.Am. Vide consignment no. V21383474. I am sorry to say that item could not reached in time instead on 22 apr at 0315 p.M.. I lost the job for which the paper was despacthed by paying rs. 175/-. Can authority may look into the matter? Now, what is the difference between speed post and courier srvice? Please compensate.

Thanks

Ak singh

hi, I have booked a parcel from mumbai with consignment no V21873520 on 14 april with dtdc blue. It was scheduled to reach haldwani on 17 april but since 16th april no notificatiuon is there from dtdc and right now parcel is in delhi from last 7 days. I have loged complaint on dtdc but now they are not picking up the phone.

I have booked courrier from hubli on17 th and the Parcel is still not delivered... I hav called hubli and bangalore ph nos nobody is responding and giving false r reason dat the door was locked... Its a corporate company address it is not locked... Please process 2day itself or lse i ll hav to lodge consumer complaint and police as it is very important document and shud reach yday itself... Consignment no B19176267

I was supposed to received a courier 3 days before on 19-Apr-2015 and everytime I call the Perungudi DTDC branch, they talk to me so rudely and ask me for the consignment number. How am I supposed to know the consignment number if I am the receiver, and the courier is sent from some random organisation to me. I am telling my name and phone number and every other detail but their response is horrible to it rather than even giving the slightest consideration to what I am trying to explain them.

d21883073 this is the tracking id, i have placed order to VIJANAGIRI NOOKARAJU(BARBER)-[protected], C/O DTDC COURIER SERVICES, RAYAVARAMTOSSIPUDI, BIKKAVOLU MANDALAMEAST GODAVARITOSSIPUDI, ANP - 533345 But this courier is reached to C/O DTDC COURIER SERVICES, RAMACHANDRA PURAMOPP ANDHRA BANK ATM, SRINIVASA COMPLEXEAST GODAVARIRAMACHANDRAPURAM, ANP - 533255 this is not first time, every time i am facing this problem, I need proper solution for this, Thank you, Sekhar [protected]

Rude courier guy calls at 10 am and we arrange he will deliver at 2 pm. At 11:30 he calls again and says he is at a shop near my house. I tell him since we have already arranged for 2pm, I cannot be available now since I am not at home. He lashes out he does not have time to return and would deposit the parcel to the shop nearby. When I refused to this, he said collect it from dtdc office. My way bill no is K78410387. Can DTDC look into...

We had booked 2 (Two) Article:- 1) Z49314935 for :Rehan" and 2) Z49314936 for "Palampur" from DTDC, Una, HP on dtd. 11.04.2015. At destination point DTDC doesn't have its services but item booked by be fooling us and later told by DTDC representative that there is DTDC services is not available. In this case we need our Amount Back but they are not agreed to refund the amount. Why will you be paid ???? If you does not have your services there in destination and item booked by be fooling us.

I have booked an apple macbook from ebay that is being delivered by DTDC couriers. From friday (17/04/2015) 10:25 AM i see the status as "OUT FOR DELIVERY" And today it is monday EOD. I haven't recieved the pack yet. I am looking forward day and night to recieve the package as already it is out for delivery. Just wanna know whats wrong with you guyz ?????? Seriously i have got a really worst experience in mah lyf with you guyz. I will never prefer DTDC courier. For your reference - PaisaPay ID [protected] Airway bill number: x11064079 Seller- Aarti Gupta- [protected] Phone- [protected]

We (Veeyes Engineering Pvt Ltd, Coimbatore)have booked a docket to M/S.Chennai Gaskets and Engineering Products, Thirumudivakkam, Chennai on 18.04.2015 vide docket no.C59275809. DTDC People first informed our vendor that it has been moved to Mangadu. While approaching Mangadu branch they informed that the docket number is not correct.After showing the docket sent thro mobile only futher investicated and informed it has gone to Maraimalai Nagar and the docket would be delivered by tomorrow evening. But we sent another docket to M/S.Siva Forging on 18.04.2015 and the same have been delivered today. The docket contains payment cheque and it is very important for the Vendor to make payment for their supplier. Pl note that now a days getting payment is very very difficult and if your people delay like this what to do.

Hi, I had sent one courier via DTDC (Consignment number -K[protected] on 23rd March, 2015 from Kolkata (Jadavpur) location to Hyderabad location for which I was charged Rs. 180. The parcel was containing some documents weighing less than 400 gms. Later when I checked the price for the same weight between same locations with the product facility 'Lite' I noticed that the actual price was Rs. 120. I was wondered how the franchise charged me so much extra amount and he issued me one manual receipt only. Kindly let me know what is the actual courier charge for the same. regards, Sumanto

dear sir, i am bhavin salunke owner of mushkan communication bilimora (gujarat) my currier from your vapi branch is not delierd at right time & date all time.i have faced many time this problem. there was not good responed from your vapi branch when i track my parcel so please solve this problem as soon as possible thanks & regards mushkan communication

I am sure this mail won’t affect your team a bit; still I am bound to mention few ticks below: 1. Pathetic customer service from you guys. a. It took Customer Service 5 days to reply back to an irated customer for a mail marked ‘IMPORTANT’. b. Unprofessional way of handling a query. c. No phone call from you guys even after asking so. d. Unavailability of Customer Service on phone. [The phone wasn’t picked for 10+ times] 2. Even more pathetic experience with respect to courrier delivery (Sent: 11:30 AM, 30th march, 2015 & Received: 5:00 P.M, 4th April, 2015). It took your organization a whopping 5 business days to handle the parcel post: a. Constant reminders; b. Uncountable One to one interaction with the local representative; c. Numerous Calls[protected];[protected];[protected];[protected];[protected];[protected];[pr...⇄ d. Charging INR 595 for a delayed service; and e. Fake and faulty promises. i. The local representative promised of delivery surety the next day on 30th March. (This never happened even after paying INR 595) ii. The local representative mentioned that we do not have any other service apart from dtdc plus. (I can however find other services too.) iii. The local representative promised the delivery surety again on 2nd April. iv. It was this date when the delivery did happen, probably because I refused to leave the office until I have written surety regarding delivery. The local representative thus promised me to mark me in an escalation mail ([protected]@ymail.com) which never happened on 4th April. It was an unimportant item that was part of the package. Had it been a crucial stuff (Say a medicine); I reckon, patient at the other end would have died waiting for dtdc plus service to respond and behave likely in above mentioned pointers. 3. There is a service Notify Me in your website which shouts of dropping a text message post courrier delivery. – I haven’t received any text message. 4. I was even asked to pick the courier manually from Faizabad Franchise on 4th April. Is this what I paid for? Now, since there doesn’t seem to be any difference in DTDC PLUS and any other postal / courrier delivery and the service has been comparatively troublesome, kindly let me know the way to get my money reimbursed. I want the entire money reimbursed (595 INR) in any form ASAP. Kindly do the needful with no delay this time at least. Devesh Awasthi

We had booked a parcel (Office items including Printers, Fax machine, A/Cs, Scanners and Desktop computer, etc) through DTDC from Chennai to Cochin vide C/N No. D20863868 on 25/03/15. The parcel was booked through Mr. Seethapathi of DTDC?s Cathedral Branch Office in Chennai. They quoted Rs. 30/- kg for Coimbatore and Rs. 45/- kg for Cochin. The parcel was to be transported to Cochin. We have transport service from Coimbatore to Cochin so thought better to book for Coimbatore. After booking the cargo they advised that it can?t be delivered in the address provided by us. Then we told them to book for Cochin at the rate given for Rs. 45/- kg from Chennai to Cochin. However, they have charges us Rs. 30/- kg from Chennai to Coimbatore and ADDITIONAL RS. 45/- KG FROM COIMBATORE TO COCHIN (i.e. Rs. 75/- kg). The total weight of consignment was below 250 Kgs. However, they charged for 280 Kgs. We got the parcel on 31/03/15 and shocked to see that all boxes got damaged. The printers, scanner, computer, fax machine all have received in totally damaged condition. We can?t use any of the items received. We are sending herewith pictures of the items. We have lodged our complaint on 31/03/15 to the Chennai as well as Coimbatore branch. On 3rd April, 15 Coimbatore Office of DTDC sent a mail to Cathedral Branch stating that they received shipment in damaged condition and asked Seethapathi to speak to customer and close the matter. We tried to call Seethapathi who asked us to get in touch with Guindy Branch. We have asked them to pay a claim amount of Rs. 40, 000/- and settle the matter. We haven?t received a reply from any of the DTDC office till date. Ashokan T V J N Ravanuss India Pvt Ltd, Cochin [protected]@gmail.com

I have never received this shipment and on your website it is showing as delivered. Is this a kind of joke you are playing with customers. This was a very sensitive document and it is very sad that you have delivered this to someone else without verifying customer's identification. If i do not receive this shipment within next 24 hours, i am going to file a complaint against your company and will make sure that you bear all my losses and will make sure that this fraud practise get stopped

Hi Sir, My Consignment (D[protected] was dispatched from Coimbatore on April 9, 2015, it still hasn't reached its destination.i.e. Silchar. It's been 10 days, the consignment has my mother's life saving medicines. None of your customer care number works and when I contacted your silchar office I was told that if this was so important why I didn't picked it up from Kolkata. If this goes on I will be forced to lodge a case in consumer court!!!. Sincerely Soma Purkayastha

Dear Sir/Ma'am, My consignment number is V19671081 Dispatched date 13/04/2015. But very surprisingly could not reached to destination Kotdwara. Its been one week could anyone give me the explanation why my product has not reached. I have gone to DTDC office and explanation was very shocking, reason given was that DTDC celebrating its silver jublie so employees are quite engaged. So please let me know when my consignment will reach at my destination. Thanks, Brijen.

sir, Consignment D22325193 was sent from trimulgherry, secunderabad to Vadakanchery, palakkad, kerala on April 6th 2015 but has not been delivered yet. On april 12th, I contacted the local dtdc courier on phone and they told me that the parcel has nt reached kochi and will be delivered soon. I contacted them again but i didn't get any information about my courier.I have contacted the regional head, he tld me that he will call me back within one day, but he is not picking up the call there after. The courier contain Xperia Z2 mobile which cost Rs32000 outside, I bought it online for Rs 21000 due to some discount and payback offer, I bought in Hyderabad for my brother as there was no delivery in palakkad.He don't have a mobile right now and he is in a confusion whether to buy a new one or not.He is in business and having a tough time with his damaged phone.Iam an army Officer and i don't get much time to go after all these things, still I made 3-4 visit to the branch but it was of no use I didn't not expect such an irresponsible service from DTDC... Hence i would like to file a complaint against DTDC and request u to direct the concerned people to take the necessary actions kindly do the needful yours faithfully Lt Thomachan.M.S

Hello . We have booked the parcel thru DTDC . they have given the docket no and taken the shipment . They is no response from anybody . In the status says attempted for delivery point . Asking the concerned DTDC agent he was sleeping in id day and says his boys were keeping the percel . The details of the agent is . Office Name : MYSORE BRANCH Address : NO. 3517, NEW M-5, I MAIN, TILAKNAGAR, NEAR RMC, CIRCLE, MANDI MAHOLLA, MYSORE Pincode : 570021 Phone : [protected]/ 83 / [protected]/ [protected] Email : branchblr.[protected]@dtdc.com What is the stupid work they are doing in DTDC .

AWB: M18196287 sir, courier service is door to door service and not from one of your office to another, a parcel was sent to me from Mumbai to Goa (Pilerne ) and your Panjim office refused to deliver it to my door saying its out of our service area, ok say it is out of your service area then wasn't it the duty of the receiving office to reject the parcel, why was it accepted and then not delivered isn't this cheating, is this what you call customer service where a customer has to collect his own parcel from your office . Here again you have double standards a parcel sent by ebay is delivered to the door while for a private parcel you do not have service to the door, then for eBay you charge Rs. 65/- whereas private parcels you charge Rs. 150/-, I really think you have cheated me and I require compensation, And one more think that I need to bring to your notice is the behavior of your staff they were very rude they are behaving as though they are doing me a favour and have asked me to complaint to whomever I want to. kindly follow up and sort out this matter. Thanking you Lawrence

DTDC Tracking number C60104060. Unfortunately the courier has not been delivered even after 3 days. Given to Velachery booking office on April 16th morning and it is 9pm on April 18th...and my packet has still not been delivered in Delhi. Pathetic service with no accountability.