DTDC Courier & Cargo Complaints & Reviews

Now you guys are actually not replying on customer query.This is my fourth non-replied mail in a row.You are giving an good example of customer services & providing this type of solution/assistance in an issue. Whether your company is ran away? As you all are unable to track one small product in 10days. If it is still not traceable then why u do not acknowledge it as lost/theft so that I can claim it from seller. I think your upper management is also become dumb as if this mail is being to marked to them then they are even not interested on reply on that.. Big shame on you..

Consignment P31632978 was sent from Sawantwadi to kochi on April 8th 2015 but has not been delivered yet. On april 11th, I contacted the local dtdc courier in kochi on phone and they told me that the parcel has arrived in kochi and will be delivered soon. I contacted them again on april 14th then they told me that they had given it for delivery and will get the parcel on the same day.But I haven't received the parcel yet. I didn't not expect such an irresponsible service from DTDC.

I had couriered a consignment B20165859 thinking it will reach faster through courier on April 10 2015 and the consignment is to be delivered locally in Bangalore. On monday i.e. April 13th the package was "Out for Delivery" status and till now it has not been delivered. This is one of the pathetic service i have experienced. These were some important docs that had to reach sooner. Customer support phone line just rings and nobody picks it up. Whoever is concerned please help me in getting this delivered faster.

I booked DTDC Courier to send 2 packets on 13/04/2015. 1 packet was for Kolkata and another 1 was for Bankura. For Kolkata the PINCODE is 700092 and for Bankura the PINCODE is 722101. I was told by the DTDC Manpada, Thane office that for Kolkata( PIN 700092 ) DTDC PLUS service is available and the courier will be delivered the immediate next day i.e on 14/04/2015. And for BANKURA( PIN 722101 ) it will take 2/3 days for Delivery as PLUS service is not available and they have to move it using LITE EXPRESS Service. So accordingly I paid Rs 950 for the PLUS service to Kolkata with Consignment # V21879250 and Rs 720 for the LITE express service to BANKURA( Consignment # M[protected]. A total of Rs 1670. In the evening when i called up the helpline number 33004444 they told me that Consignment # V21879250 has not been booked under DTDC PLUS but it was booked under NATIONAL BLUE( when i paid for METRO PLUS ) and it was addressed to BANKURA which should have come under Consignment M15409851. Whereas the other Consignment( # M[protected] was addressed to KOLKATA which should have been BANKURA. I am attaching proofs of Invoices. THE GOODS TO BE DELIVERED WAS FOOD ITEMS WHICH HAVE PERISHED FOR THIS DELAY AND MISPLACEMENT. I have been cheated by the DTDC MANPADA, Thane office and I WANT A STRICT ACTION ASAP. Details below. ADDRESS: SHOP No 9, Near Sahyog Telephone Exchange, Tikujiniwadi Road, Thane(W), Manpada Thane - 400607 MOB: [protected] [protected] My Contact No: [protected]

This complaint is regarding me consignment M17969344. The status of the consignment is showing delivered. However I have yet not received my parcel. I have been misguided by one of your employee at sarojini nagar having no. [protected]. 1. He told he has wrongly updated the status delivered on the portal. 2. He said the parcel is with INA franchises. AS a proof i have every call recorded. Please look into the matter else I will go to the higher authority for it.

Dear team,

This is with regards to tracking no z[protected]Details below) for which it is observed that goods are not delivered back to merchant. Please note because of below issue my amount of rs.40000/- is not remitted by the merchant m/s. Right choice home shop.

Please check the status and take necessary action so that i can ask for refund from company.

Matter most urgent.

Thanks and regards

Tarun haseja
[protected]


Tracking no.: z07511954 reference no.:

Shipment dates

Origin: booking date status
Noida - sec.28 - noida wed, nov, 13, 2013 08:21 rto_intr
Pm

Destination: status date
Thane


Shipment facts

No. Of doc type service type
Pieces

1 parcel lite-air cargo


Shipment travel history

Status location time remarks

Wed, nov 13, 2013

Shipment booked noida branch, noida 08:21 pm

Processed & dispatched from noida branch, noida 09:58 pm
Dtdc facility

Thu, nov 14, 2013

Arrived at dtdc apex airport apex, delhi 05:00 am

Processed & dispatched from airport apex, delhi 06:02 am
Dtdc apex

Fri, nov 15, 2013

Arrived at dtdc apex mumbai apex, mumbai 02:06 am

Processed & dispatched from mumbai apex, mumbai 05:43 am
Dtdc apex

Arrived at dtdc facility kalyan master franchisee, mumbai 09:02 am

Kalyan master franchisee, mumbai 10:42 am

Mon, nov 18, 2013

Shipment dispatched for kalyan master franchisee, mumbai 03:15 pm
Delivery

Thu, nov 28, 2013

Shipment returned from dtdc kalyan master franchisee, mumbai 07:14 pm shipment returned due to receiver not
Local facility available

Sat, nov 30, 2013

Processed & dispatched from dwarka master franchisee, delhi 04:22 pm
Dtdc facility

Sun, dec 01, 2013

Shipment rto in transit delhi apex, delhi 01:21 pm

Shipment returned from dtdc delhi apex, delhi 02:41 pm shipment returned due to receiver not
Local facility available

Mon, dec 02, 2013

Shipment rto in transit noida branch, noida 01:07 pm

Wed, dec 04, 2013

Rto dispatched for delivery noida branch, noida 12:33 pm

Sat, dec 07, 2013

Arrived at dtdc facility bhopal branch, bhopal 11:22 am
Feb 20 (3 days ago)

Dear Concern, I have a complaint of courier with doc. no. H42606725. It was couriered from hyderabad and it get delivered in gurgaon dtdc office on 4/04/2014. The courier have to deliver under the below mentioned address: Max Pest Control Services, 1st Floor, Near Ram Mandir South City 1, Near Signature Tower, Sec-30, Gurgaon [protected] But when the start checking my courier with your respective offices at sec- 30 & sec-31 they start behaving like anything. Request you to get it check and delivered it as soon as possible else i would lodge a case against it.

Dear Sir/Mam, My name is Abhishek Kumar Rai, My Courier send from SURAT which Consignment Number is A31042318. I received Courier on Date 14 April 2015. Some GOODS MISSING in courier. When I received Courier, then I see that already courier already Open by Someone. Who is responsible about my missing goods. This is One of the worst way of DTDC People

My consignment no. is D22348137 sent from Bangalore to Delhi, I have not received the consignment however when I use net tracking, it says that the item has been received by someone else. Kindly attend to this at the earliest. thank you in anticipation of your prompt action. yours sincerely, Joel

hello my name is ch. sekhar. iam the staff reoprter of the hindu daily news papper in guntur. sent parcel cong no is H42890246. i had booked this on 9/4/2015 at sattenapalli. but still now it has not reached the destination. u should be ashamed for this sort o[censored]gly service. hope u will take the required action and intimate to me. my mail id is [protected]@yahoo.co.in with regards...

I WANT MY PARCEL TO BE DELIVERED ON OR BEFORE 11:00AM by Tuesday, 14 April, 2015. I have to receive a parcel whose AWB/Cons. No.: Z51721499; was already reached at Gorakhpur, UP on Friday, 10 April, 2015 and local officials at your Gorakhpur Branch;(Add: V.B. Complex Near Khove Mandi, Purdilpur) still they have no time to deliver my package. I was trying their contact number available on web i.e. [protected] from saturday morning but i am very sorry to say that every time the call was diverted. Any how i got an opportuinity to talk in today morning and it was commited that i'll will recive my package by evening but i am sorry to say that i haven't recieve my parcel and not even a single call from DTDC. I have checked the DTDC website also there is a fake information available on it "ATTEMPTED". What attempted??? I haven't get a single call from DTDC for any type concern.

Dear Sir, I have a very bad experience of sending my courier using your service. On friday 10th april 2015, I have booked two courier parcel(tracking no.V22050969 and V[protected], one for Allahabaad(UP) and one for Varanasi(UP) ...by availing DTDC plus service, which means that my parcel should be reaching the receiver on next day 11th april 2015. But today when I checked it on DTDC website in the afternoon...both the courier tracking nos. were showing IN TRANSIT.Also I have cross checked with the receiver .It hasn't been delivered to them. KIndly return my money, as DTDC has failed to deliver on time. Regards M.Malik mobile no.[protected]

I sent 2 parcels (weighing around 30 Kgs) through Bijnor office to be delivered to Mumbai on 6th April, 15. First of all when I asked their representative what is the minimum weight for which they can book a cargo then they replied me that it is 30 Kg. So, somehow I managed to brought those parcels at their office. When I reached there they said they have no idea regarding weight and they need to ask their boss from Meerut regarding the same. Then they called him and he replied that 30 Kg is minimum wt. for Inter-UP. For Mumbai we need a minimum weght of 50 Kg. Then those guys charged me for 50 Kg although on phone they confirmed me 30 Kg. When I asked for receipt then they said that they will give it tomorrow as it will be booked from Meerut. Next day when I visited their office for receipt they said by mistake Meerut office has booked the shipment for 30 Kg only. Then I asked them that why you have charged me for 50Kg. Then they said that they have to bear the loss of 20kg from their pocket and then issued me the receipt of 50 kg only + Service Tax. Even after 7 days of shipping when it didn't reach the destination then I checked the status on website. I came to know that this shipment was returned back from Ghaziabad on 11th April and arrived back to Bijnor. Now when I called the Bijnor office they confirmed that yes sir it returned and we have again sent it to Ghaziabad. When I asked them the reason they said they don't know. Then I asked them that why didn't they informed me on 11th so that I could have collected it back then also they didn't answer. They were not even knowing that it came back from Ghaziabad itself and they have again dispatched it so as to earn the money and cheat us. Now after seeing the current status my party is not ready to take that shipment and I have suffered a loss of Rs. 13000 due to the same + Courier Charges + Freight. These DTDC people have again dispatched my shipment and are not aware of the current location. I feel cheated. I want my parcel back + courier charges + damage. Regards Pulkit Gupta [protected]

we had sent a packet, but its not deliverd showing address is not found though the address is correct and others are able to reach eaisly .i called to the dtdc center they did not responded properly, mis ritu received the call and very rudely she speak . dtdc center number-[protected], chattisgarh consignment no-B20151003

Respected sir/madam Im an aggrieved customer begging for the kind help from your forum. In Nov 2014 i sent a packed led tv 40 inch from Thoppampady, Kochi, Kerela to Namchi South Sikkim through dtdc courier services with an insurance coverage of Rs25000.for the item. Due to some problems with the dtdc item was not able to delivered at the destination and it was recieved by my friend in Siliguri West Bengal in a total damage condition. He complaint it to branch officer and BO told to recieve the item and lodge complain to concerned office and Regional Office from where it was booked. I lodged written complaint and handed over all origional documents including shippment papers etc. But unfortunately with wholeheartly i would like to inform you that i have not recieved any letter or call... Money i can't thought about. Sir its a great financial loss for me due to the carelessness of dtdc. It is requested that necessary guidance may be provided for legal approach to this matter, if possible your personal intervention is appreciated Thanking you Yours sincerely Bishnu P Sharma [protected]

EEXPRESS COURIER VIDE CONSIGNMENT NOTE NO.V21234502 DATED[protected] The Chief EXECUTIVE OFFICER - DTDC. "WITHOUT PREJUDICE" Sir's, With deepest regrets, this is to inform you that a parcel was sent to JALANDHAR vide above mentioned as subject consignment note number vide your EXPRESS SERVICE, but till writing of this mail I.e. 18.00HRS On[protected] has not so far been delivered to the consigned. Inspite of countless telephonic trials to your services centres / help centres, the evidences of which exists in our call records, no body picked up the phone thus absolutely no response Please not while booking your at your company's own counter in GURGAON HUB committed that by all means the said parcel was to be delivered the next day I.e.[protected], but alas your such careless pathetic attitude has resulted in such inordinate delay . The consigned is "SHRI BHAGWAN DASS AGGARWAL, AGGARWAL FILLING STATION, G.T. ROAD, KOTKALAN, JALANDHAR MOB.PHONE NUMBER [protected] and sender is SUBHASH GUPTA, G-161, PALAM VIHAR, GURGAON 122017, PHONE [protected], [protected]. I sincerely hope that good and responsible sense will prevail and you all would immediately do the needful without any further delay, Please acknowledge receipt, thanking you, SUBHASH Gupta Sent from my iPad

I had sent a small courier yesterday i.e. 10 April 2015, i clearly was confirmed that it will be delivered the very next day i.e. on 11th Apr 2015 after lunch before 5pm. But now when i enquired i am being told that the flight got delayed so we cant help in this and your parcel will be delivered on monday. I was confirmed twice that it will be delivered tomorrow for sure, for which they charged me premium amount . Also on checking on net there is no status. I feel i have been cheated by your company and in future would never use DTDC Plus or DTDC services.

I am really upset about your delivery system. i have received a courier from CHILDL LINE INDIA foundation mumbai on dated 12.04.15, I found this documents in open envelop and and documents are in very worst condition .it was official / sensitive documents delivered in Bilaspur Chhattisgarh .some letters and documents are missing. Please take necessary action against the service provider.

I sent a courier through DTDC from Pune to Bangalore on 30th April 2015. It has still not reached. When I tried, I found with the consignment number given, it says could not be found. DTDC call center person said that I should contact the place where I sent. That person picked up phone and said that many parcels are stuck due to some problem & asked me t send consignment number. I sent but still no response and now the person is not picking up phone also. I regret that I used the courier for Rs 80/-, since I wanted to send urgently. I could sent through normal Postal service which is very reliable. Contact number of DTDC person whom I gave is Mrs Shinde [protected]. This is in Pune, Bibewadi area.

Sir,

I had sent a couple of time-sensitive documents from Bangalore to Trivandrum via DTDC on 8th April 2015 (Consignment No. V[protected]. The courier office person in Malleshpalya, Bangalore took Rs. 225 for the package (Secure Courier Rs.50 + Express Delivery Rs. 175). He said the package would be delivered on the morning of 10th April 2015. As of now (10th April 2015, 12.30 pm), the package has not been received at the delivery address. On enquiry, it was found that the package was sent to a different DTDC office in Trivandrum rather than the one closest to the delivery address! As of this moment, the package is not yet delivered and the courier person is supposedly bringing it from the wrong office. It is sad to see a courier company of such reputation as DTDC handle a secure package with utter negligence and abysmal timekeeping. Please take necessary action against this irresponsible action on the part of DTDC.

Thank you,
Jithu Sudhakar
+91-[protected]