DTDC Courier & Cargo
DTDC Courier & Cargo Ltd.
Customer satisfaction rating: 12%
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10086
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DTDC Courier & Cargo Customer Care

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Address
DTDC House, No. 3, Victoria Road
Bangalore
Bangalore District
Karnataka
India - 560047

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 80 2536 5032  [Customer Care]
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+91 80 2536 5039  [Customer Care]
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Fax:
Fax:
+91 80 2551 4461  [Customer Care]

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Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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10086
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DTDC Courier & Cargo Complaints & Reviews

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I had sent a gift item to my friend through DTDC courier. The parcel was sent from Bangalore to Chennai. It was delivered...
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[Resolved]

pl treat this is my last reminder as there is no responce from your office till date on the subject, even though your Mr Shardul Shah, OPeration Mahager-Pune confirmed me that by 7th April I will get my claims.

I am forwarding this mail to media as well consumer redressal forum.

On Mon, 16 Mar 2009 09:03:36 +0530 wrote
> REMINDER 6
>
> Dear Mr Debu
>
>
> PLS RESOLVE AS YOU HAVE TOLD TO DO THE SO AS YOU CAN VERY WELL ANALYSE THE PATHETIC SITUATION OF FOLLOW-UP WITH DTDC .
>
>HOPING FOR A CONCRETE AND POSITIVE SOLUTION FROM YOU
>
>RGDS
>
>
>On Tue, 24 Feb 2009 RAHUL BHARDWAJ wrote :
>>THERE IS NO RESPONCE FROM YOUR PUNE OFFICE, MR PRASAD SEEMS TO BE TO BUSY AND DOESNOT BOTHER TO PIK THE CALLS NOR RESPONDE TO THE MESSAGES LEFT AT HIS OFFICE.
>>
>>PLS SORT OUT MY ISSUES OR ELSE I HAVE TO TAKE STRICT STEPS FOR SPEEDY REDRESSAL
>>
>>RGDS
>>
>>On Tue, 24 Feb 2009 20:20:26 +0530 wrote
>> >REMINDER 5
>> >
>> >
>> >
>> >
>> >On Sat, 14 Feb 2009 17:57:56 +0530 wrote
>> >>Dear Mr.Prasad,
>> >>
>> >>Please refer to the below mail from customer & do the needful
>> >>
>> >>Regards
>> >>Pramod
>> >>
>> >>
>> >>
>> >>
>> >>"RAHUL BHARDWAJ"
>> >>14/02/2009 17:03
>> >>
>> >>To
>> >>
>> >>cc
>> >>,
>> >>Subject
>> >>Re: consignment lost complaint-urgent
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>
>> >>REMINDER - 4
>> >>
>> >>
>> >>
>> >>On Tue, 03 Feb 2009 11:29:15 +0530 wrote
>> >>>Dear Sir,
>> >>>
>> >>>We are in receipt of you mail & noted the contents
>> >>>
>> >>>We would like to inform you that your claim has been approved from
>> >>>Corporate office and informed to the concerned Pune claims incharge to
>> >>>process the same.
>> >>>
>> >>>We would request you to contact Mr.Prasad CSS Officer at Pune.
>> >>>
>> >>>Assuring our quality services at all times and requesting your patronage
>> >>>always.
>> >>>
>> >>>Thanking you,
>> >>>Yours faithfully,
>> >>>For DTDC Courier & Cargo Ltd.,
>> >>>
>> >>>Pramod.V.J.
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>"RAHUL BHARDWAJ"
>> >>>03/02/2009 10:11
>> >>>Please respond to
>> >>>"RAHUL BHARDWAJ"
>> >>>
>> >>>
>> >>>To
>> >>>"PRASAD//CSS OFFICER"
>> >>>cc
>> >>>[protected]@dtdc.com, css.[protected]@dtdc.com
>> >>>Subject
>> >>>Re: Re: FW: Re: consignment lost complaint-urgent
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>REMINDER -3
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>On Tue, 13 Jan 2009 RAHUL BHARDWAJ wrote :
>> >>>> REMINDER 2
>> >>>>
>> >>>>
>> >>>>On Sat, 03 Jan 2009 PRASAD//CSS OFFICER wrote :
>> >>>> >Dear Mr.Pramod
>> >>>> >
>> >>>> >Can u pls update us the present status .?
>> >>>> >
>> >>>> >Prasad
>> >>>> >
>> >>>> >
>> >>>> >
>> >>>> >
>> >>>> >
>> >>>> >-----Original Message-----
>> >>>> > From: RAHUL BHARDWAJ [mailto:[protected]@rediffmail.com]
>> >>>> >Sent: Saturday, January 03, 2009 9:26 AM
>> >>>> >To: [protected]@dtdc.com
>> >>>> >Cc: css.[protected]@dtdc.com; [protected]@vsnl.com; [protected]@dtdc.com
>> >>>> >Subject: Fw: Re: consignment lost complaint-urgent
>> >>>> >
>> >>>> >
>> >>>> >
>> >>>> >REMINDER -1
>> >>>> >
>> >>>> >
>> >>>> >
>> >>>> >
>> >>>> >Note: Forwarded message attached
>> >>>> >
>> >>>> >-- Original Message --
>> >>>> >
>> >>>> > From: "RAHUL BHARDWAJ"
>> >>>> >To: [protected]@dtdc.com
>> >>>> >Cc: css.[protected]@dtdc.com, [protected]@vsnl.com, [protected]@dtdc.com
>> >>>> >Subject: Re: consignment lost complaint-urgent
>> >>>> >
>> >>>> >
>> >>>> ><
>> >>>http://adworks.rediff.com/cgi-bin/AdWorks/click.cgi/www.rediff.com/sign
>> >>>>
>> >>>>ature-home.htm/[protected]@Middle5/2685457_2668337/2671897/1?PAR...
>> >>>> >S_QUERY=null> Tata Tea
>> >>>> >
>> >>>> >______________________________________________________________________
>> >>>> >This email has been scanned by the MessageLabs Email Security System.
>> >>>> >______________________________________________________________________
>> >>>> >
>> >>>>
>> >>>>****************************************************************...
>> >>>> >The information contained in this electronic message and any
>> >>>attachments to this message are intended for the exclusive use of the
>> >>>addressee(s) and may contain proprietary, confidential or privileged
>> >>>information and may be legally privileged. If you are not the intended
>> >>>recipient, you should not disseminate, distribute or copy this e-mail.
>> >>>Please notify the sender immediately and destroy all copies of this
>> >>>message and any attachments.
>> >>>> >
>> >>>> >WARNING: Computer viruses can be transmitted via email. The recipient
>> >>>should check this email and any attachments for the presence of viruses.
>> >>>The company accepts no liability for any damage caused by any virus
>> >>>transmitted by this email.
>> >>>> >
>> >>>> >www.dtdc.com
>> >>>> >
>> >>>>
>> >>>>****************************************************************...
>> >>>>
>> >>>>****************************************************************...
>> >>>> >The information contained in this electronic message and any
>> >>>attachments to this message are intended for the exclusive use of the
>> >>>addressee(s) and may contain proprietary, confidential or privileged
>> >>>information and may be legally privileged. If you are not the intended
>> >>>recipient, you should not disseminate, distribute or copy this e-mail.
>> >>>Please notify the sender immediately and destroy all copies of this
>> >>>message and any attachments.
>> >>>> >WARNING: Computer viruses can be transmitted via email. The recipient
>> >>>should check this email and any attachments for the presence of viruses.
>> >>>The company accepts no liability for any damage caused by any virus
>> >>>transmitted by this email.
>> >>>> >www.dtdc.com
>> >>>>
>> >>>>****************************************************************...
>> >>>> >
>> >>>> >
>> >>>>
>> >>>>****************************************************************...
>> >>>> >
>> >>>> >The information contained in this electronic message and any
>> >>>attachments to this message are intended for the exclusive use of the
>> >>>addressee(s) and may contain proprietary, confidential or privileged
>> >>>information and may be legally privileged. If you are not the intended
>> >>>recipient, you should not disseminate, distribute or copy this e-mail.
>> >>>Please notify the sender immediately and destroy all copies of this
>> >>>message and any attachments.
>> >>>> >
>> >>>> >WARNING: Computer viruses can be transmitted via email. The recipient
>> >>>should check this email and any attachments for the presence of viruses.
>> >>>The company accepts no liability for any damage caused by any virus
>> >>>transmitted by this email.
>> >>>> >
>> >>>> >www.dtdc.com
>> >>>>
>> >>>>****************************************************************...
>> >>>> >
>> >>>> >______________________________________________________________________
>> >>>> >This email has been scanned by the MessageLabs Email Security System.
>> >>>> >For more information please visit http://www.messagelabs.com/email
>> >>>> >______________________________________________________________________
>> >>>> > Dear Mr Prasad
>> >>>> >
>> >>>> > I have been following up with your local DTDC rep Mr Satish rgd the
>> >>>claim of my lost consingement since last 2.5 months and the reply i am
>> >>>getting is that the Co. CEO was on tour so it will be cleared once he is
>> >>>back, I dont know if Co. can afford such a long time gap of CEO presence
>> >>
>> >>>in the HO.
>> >>>> >
>> >>>> >Pls update me rgd the latest of my proceedings in the claim and give
>> >>>the clear date of clearance.
>> >>>> >
>> >>>> >Expecting a reply from you ASAP.
>> >>>> >
>> >>>> >Rgds
>> >>>> >Rahul Bhardwaj
>> >>>> >[protected]/04630, [protected]
>> >>>> >
>> >>>> >
>> >>>> >On Mon, 29 Sep 2008 RAHUL BHARDWAJ wrote :
>> >>>> > >
>> >>>> > >To, 29th Sep 08
>> >>>> > >
>> >>>> > >Customer Care department
>> >>>> > >DTDC,
>> >>>> > >Bangalore
>> >>>> > >
>> >>>> > >Sub: Consignment delay/lost.
>> >>>> > >
>> >>>> > >Dear Sir
>> >>>> > >
>> >>>> > >We have used your courier services to parcel one consignment (CN No.
>> >>
>> >>>P08880705 Dt 15th Sep 08) from one of your franchisee in Pune on 15th Sep
>> >>
>> >>>08. Till date it is not received at the destination after our repeated
>> >>>follow-ups and reminders.
>> >>>> > >
>> >>>> > >We have spoken to your call centre, your local representatives. But
>> >>>no body gave proper replies .Also we have registered complaint at your
>> >>>official website with ref. no. CFD 0017477 dt 29th Sep 08, and put the
>> >>>feedback also with ref no. FDB 0015519 dt 29th Sep 08. Still there is no
>> >>>response from your side.
>> >>>> > >
>> >>>> > >This is the reminder letter to you again and I expect the
>> >>>acknowledgement for the same at least, or else we have to go legal as per
>> >>
>> >>>Indian Postal Law.
>> >>>> > >
>> >>>> > >Pls revert ASAP.
>> >>>> > >
>> >>>> > >Rgds
>> >>>> > >Rahul Bhardwaj
>> >>>> > >[protected]/04630, [protected]
Aug 14, 2020
Complaint marked as Resolved 

TATA TEA LTD — CONSIGNMENT NOT YET RECEIVED AFTER 20 DAYS

One envelop was send from iNDORE on 28TH JUNE 2008, docket no. M34817908, but was not received up to 18TH JULY 2008. This was a usual practice of DTDC. I we enquired with our local offices they are not replaying correctly. What type of service is this and dtdc claims that they are the best service provider.
my corrier was lost in pune pimpari branch.
doket no-Z91176049
correr cost arround 8000Rs
Below courier is not delivered to my address and tracking details says it has been delivered.

Tracking number : Z48111482

This is not the first time last Time ( tracking number : B[protected] it same happened and IN Delhi Laxmi Nagar office had to complaint a Police FIR for lost of assignment.

This time I dont want to bear it...Coordinate with your courier company and get it done. I want my consignment ASAP.

Mandeep Bhatia
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Consignment number : F08861859 was booked on 15 June 2015 in BHOPAL.
The destination was Srinagar J&amp;K . It reached Srinagar office on 20th according to tracking details. I went to office 4 times till now and they are giving me lame excuse that we lost it and we need to search for it. In fact one of the officials shouted on me to leave . We cannot search it and forget it now. It was holding rare plants worth Rs 4000 . I want the same amount from DTDC as reimbursement to my loss. And now it has been 20 days so far and now news yet. It would be 100% in bad condition now. So reimburse the same amount to me now
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    [Resolved]

    One courier (Consignment No. -K[protected] was sent to me from Barrackpore to Baroda on 9th of April and I have not received it till today i.e., 16th of April. Whenever enquired it is informed from the Baroda Office (Phone[protected] that the courier has not reached to Ahmedabad, after which it will be delivered to Baroda.Whereas from Barrackpore Office they are saying it has already reached Baroda.After paying so much for the courier, it is complete harassment on our part.
    Aug 14, 2020
    Complaint marked as Resolved 
    Dear Sir,
    One Document sent to Kerala in the name of Mr. R. Rangabashiam, TEC Co. Ltd., Cordial Centre, TC/1220, Maruthan kuzhi, Kanjirampara-PO., Trivandrum - 695030. From Agra Super Vide Shipment. No.Z 93725793. Dated 20/08/2009. Till it is pending to delivery. Please take action to speedy delivery.
    Thanking You,
    Regards.
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      [Resolved]

      Hi,

      This is regards with DTDC Courier Service Company.

      Details:
      I have sent 66 kg of parcel from Bangalore[Pin-560083] to Durgapur[713216] on 20th Feb 2009 through DTDC .

      No Of Parcel : 5 pcs
      Weight : 66 Kg
      Content: Domestic Product
      2 Bag Of Clothes
      1 CPU (Desktop Computer)
      1 Multimedia Computer Speaker
      1 Box of Books
      Courier No. B51360415

      After few days I found the parcels are not reached even still now I didn't receive anything.
      When I contact them they informed that DTDC cargo has been seized by Sail Tax Department Of Kolkata WB.

      I conformed that all the valuables are Domestic and Bill Included (Speaker) and packed by DTDC after Security Checked.

      2 weeks back I found 4 parcels are reached my hometown branch where all 4 parcel missing 1 .2 Kg of valuable from each.

      There is no proof of Security Checked Tag By Sail Tax and when I contact DC Of WB Govt Sail Tax Dept, he clearly mentioned that without security checked tag parcels never been cleared by Sail Tax Dept.

      1 parcel contain Multimedia Speaker (Domestic Product with Bill inside Made In Delhi) missing and confirmed that it was seized by Sail Tax.

      After confirming from DC Of Sail Tax I have sent Rs.600.0/- only as fine through DTDC.
      Unfortunately DTDC not submited the fine amount and still the Speaker seized.

      I didn't receive any parcels still now where the Courier Charges is Rs.4000.0/- paid to Bangalore Main Branch office.

      Now no body responding from DTDC and not ready to take any action, simply wasting time.

      Please let me know what I can do in this case where Money value of missing parcel is more than Rs.20, 000/- ; and DTDC replied back that I haven't any proof of money value of the entire parcels.

      Definition of the entire courier not taken by Bangalore branch as they assured me that there is no problem with the contents of the courier.

      Kindly help me out to get back all of my 5 packages including everything.


      Regards,

      ABHISHEK SAHA
      1/5, COMMERCIAL ESTATE, CITYCENTRE
      DURGAPUR,
      PIN-713216[W.B]

      MOB.[protected]
      Aug 14, 2020
      Complaint marked as Resolved 
      Date: 28/01/2010

      Still DTDC on same attitude as they don't know, I have received all 6 packages but the two of them is empty,
      No idea what to do ?
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        WORST COURIER SERVICE : DTDC
        Sent a high priority documents by DTDC, Bhubaneswar - 751 006 ( Unique Travels, Hotel...
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        [Resolved]

        Dear sir,

        we sent one consignment through DTDC from Kalamboli to Nagpur on 24.03.2009
        D 01212097. CONSIGNMENT WEIGHT 140 KGS
        PAID CHGS OF RS. 4, 900.00 FOR THE SAME TO DTDC

        WE MADE SO MANY TIMES FOLLOW UP AT KALAMBOLI -{ MR. GIRISH } 27424810, [protected].
        but no proper response.

        we come to know on 03.04.2009 that DTDC sent through Gati on 30.03.2009 !!

        NOW TILL TODAY i.e. 4.4.2009, no feedback. where is our cosignment.?

        why they booked our consignment? why they send through Gati ?
        from 24 to 30 th march where is our consignment lying?

        We made so many complaint to DTDC but no official senior shows courtesy to call us.

        WHAT ACTION WE CAN TAKE AGAINST DTDC ?

        please inform us on mail dhanesh.[protected]@gmail.com
        Aug 14, 2020
        Complaint marked as Resolved 

        DTDC Courier and Cargo Ltd. — NON DELIEVRY OF CONSIGNMENT

        Dear Sir/ Madam,
        I have made several complaints to DTDC regarding non reciept of courier consignment Z77908279 Dated 13/08/2008.
        I have send several to DTDC & fill up their complaint form but I have not received neither any mail not any phone call from them, I have send important document which is to be send within delhi but not recieved till after 20 days. DTDC is worst company in courier & cargo. Yamuna vihar barnch Incharge is not responding, I have made several call on his mobile also.

        Regards
        Amit Gautam
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          [Resolved]

          I Garima couried my application form to reach my home town Dehradun on sunday vening, i was promised that this will reach Dehradun by maximum in 2 days, but now its been 4 days and when i contacted the authorities, they say that they will take one complete day just to tell me have that courier been dispatched from Delhi itself.


          Company is DTDC, details of consignment is:

          Consignment number:Z88892202
          Address sent to: 11, subhash road, Dehradun,

          Sent from: Garima Nautiyal
          flat 150, poc A
          Sarita Vihar
          New Delhi

          phone number:[protected].
          Aug 14, 2020
          Complaint marked as Resolved 
          in fedex employ and 3 year only data entery and mail out going and in caming
          sanjay kumar singh
          ops exu
          overnite exp ltd
          Allahabad
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            Reference (shipment No) : Z85289140

            Hi!

            This is in regards to the courier that I was suppose...
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            DTDC A COURIER COMPANY OR “GUNDA” COMPANY.


            WORST EXPERIENCE A CUSTOMER CAN FACE EVER IN...
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            Sir
            I purchased a laptop in the name of my son.The company assured me two gifts on purchase. The consignment sent later...
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            Consignment No-P09931020, Dispatch Date- Saturday, February 21, 2009 Dispatch from -Pune

            The above mentioned...
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            [Resolved]

            I have sent a parcel from bangalore to payyannur(in kerala) on 5th march 2009 through DTDC courier service. The Consignment number they have given for the parcel i sent is B52152234.They told that it would reach there by 7th march 2009. I preferred the courier service to Postal is just because i wanted to reach that there before 10th march 2009. But as of now, it has not yet recieved there, and nobody exactly knows where my parcel currently is.. when i called dtdc office in kannur they are saying that its not yet dispatched from Cochin. when i called up there, they are saying that they are not sure about they have sent it or not... why these people are like this?without responsible?
            Aug 14, 2020
            Complaint marked as Resolved 
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              I have used the courier service to coureir a packet with Delhi on Monday (2nd March 2009). The consigment no was Z86100879....
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              [Resolved]

              hi sir,
              This is shrad kumar kavre, print maker artist from balaghat(m.p.). I had sent application form of fellowship by courier from shamla hills bhopal to Ministry of Culture (S&F) section, Shastri Bhawan new delhi by dtdc courier on 15 jan 2009. the deadline for this fellowship entry form was 6th feb. 2009. but till now there is no record or result related to this courier. I enquired about it multiple times but i didnt get any response from them.
              Sir i sent this courier for the fellowship compitition organiszed by ministry of culture, govt of India. new delhi. I had waited for this fellowship compitition from a very long time and this year there are many possibilities to win the fellowship because i had achieved many recognition from many national compitition and secondly i am the few of them from all over india who is working in the graphic art medium. lastly there is no compitition with me from my m.p. zone in graphics these year. but due to these dtdc courier service i had lost my fellowship of 2 lakh 40 thousands rupees.
              Sir my courier consignment no is V00979407. I am request u sir that please take action on it and kindly help me get compensation from them due to my loss of fellowship.
              your sincerely,
              shrad kumar kavre,
              near railway line, bhatera chauki,
              Balaghat, (m.p.) 481001
              ph. no[protected]
              mob. no.[protected]
              Aug 14, 2020
              Complaint marked as Resolved 
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                [Resolved]

                i had placed a order with flipkart.com for a book .They send it through DTDC courier, Tracking Number is: B51832791. when i search for it whether it arrived here or not i found it had arrived here for last 5 days and on asking them why i had not received it they keep saying and giving me different numbers and contact that person.but the whole process was futuile and i am not able to get.
                Aug 14, 2020
                Complaint marked as Resolved 
                A BAL policy bond send to me on 30 july 2009 via dtdc (POD No.L[protected] by bajaj allianz . Which is not yet received by me.Where is my policy doc.
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                  SIR, DTDC BRANCH NOTED ABOVE BOOKING ARTICLES PAN CARDS FROM NSDL ADDRESSED TO NABARANGPUR, ORISSA-764059, WITH OUT HAVING...
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                  I work for a company where couriers are frequent. This was my experience when my friend couriered me a document from Pune...
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                  I am totally got pissed of with the level of quality of service offered by DTDC courier. I am expecting a courier on Feb 8...
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                  [Resolved]

                  My one letter that is send on 04/02/2009 by ICICI Mumbai office to my Residential address- 2/52, Vivek Khand Gomati Nagar Lucknow, with POD M39818791 and same was return with the comment the OFFICE always closed and yet not received again.
                  I want to know one think that if the latter send to the Residential address that, can it mark return with the reason Office closed.

                  I have communicated for the same and mark a mail to known the status of same and give my personal mobile no so that if they feel any problem they can contact me on my number but nobody is call me are given the status for the same and I am not able to get that letter still.
                  Kindly take the matter on priority basics so that I can receive my letter it very important for me.
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    [Resolved]

                    I have already launched the complaint on the DTDC site my no is FDB0021667. There is no proper response from them till now. The DTDC franchisee person misbehaved with me and told me he wont give me my courier.

                    In the morning I received the phone call from[protected] and started telling me there is courier for you and its from some school and i was waiting for that it was an interview call letter from school. The person who called me he told me that the courier is from school and kept the phone I just thought it is from call from school and they intimated me. When in the evening I came to home around 6:30 pm and enquired with watchman, he told me there is no letter for u. I called back on the same no. then i came to know its from DTDC courier service and the boy who called me is not here and he told me to come on 2nd day. as it was important call letter for me i just asked him his place and went to take the courier personally. The person was very rude on the call then also i just ignored. He started shouting on me on phone whats your problem? dont u understand u have to come tomorow. When i entered this franchisee the person again started the same thing " I told u to come tomorrow you came right now there is no courier at my sight. The boy has taken the courier with him and will come tomorow and u can take the courier at 11 am in the morning'. Then I started dont you know how to talk with customer and then both o[censored]s started shouting and he just told me I wont give your courier and whatever u want to do u do it.

                    The problem was I cant come out of office in the office time so tried to collect it in the evening and the person strated shouting and it all happend. I dont know what kind of services they run and they dont know how to talk to customers.

                    Thanks & Regards
                    Niraj Shah
                    Aug 13, 2020
                    Complaint marked as Resolved 
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