DTDC Courier & Cargo Complaints & Reviews

Dear Sir/Madam, This is to inform you that I Sankar Mondal a resident of Joka nabapally ranjan nagar Kolkata-700104 and I worked at Lupin Ltd.My office is located at Salt Lake Kolkata-700091. Office send me Letter on regular basis by DTDC Courier.The problem is that my local DTDC courier at Joka delivered the 2-3courier together once in a week or more than that. Several time i have personally complained at Joka DTDC branch but no such improvement happened.They don't even get signed the POD. Here is some Consignment details : DTDC CONSIGNMENT NO. ACTUAL DATE OF DELIVERY ONLINE TRACKING DATE DISPLAYING 1)K[protected]/10/14 16/10/14 2)K[protected]/10/14 14/10/14 3)K[protected]/10/14 20/10/14 4)K73301661 05/10/14 08/09/14 5)K[protected]/10/14 09/10/14 6)K[protected]/10/14 09/10/14 7)K[protected]/10/14 10/10/14 Please do the needful to get the service on time. Regards Sankar Mondal [protected]@gmail.com [protected]

My consignment reached Delhi on 19th October 2014, on Tue, Oct 21, 2014 Arrived at DTDC Facility OKHLA BRANCH, DELHI 04:28 AM Shipment Dispatched for Delivery OKHLA BRANCH, DELHI 11:02 AM Till now I have not received.

Worst service facing from DTDC.My consignment (Z[protected] not delivered since even after 15 days.SMS & web tracking is not working at all .Trying to call on [protected]but no one responding . I really don't know what to do now. If such service is for delhi - Mumbai location, What will happen for other location. Most important thing that all updates on the site are wrong & old . today is 28th oct but tracking site is updated for 21st only. Regards Santosh kumar [protected]

Consignment No: Z34211660 from Sumana Mukherjee 3rd floor, Kewal Park, Opp: Baba Guest House, Near TPDDL, Panchvati, booked at DTDC Azadpur Delhi-110033 Office destination to Mr. Saanjeev Das, Jogomaya Memorial Institute, Singur Ratanpur, Hooghly PIN-712409, M: [protected], [protected]. Since 23/10/2014 this Packet send to wrong address to Kalna, Burdwan by operation team at DTDC Serampur, Neel Jheel Apartment, Hoohly, Contact Person Mr. S. Ghosh M:[protected], & Mr.Ujjal M:[protected]. Total Expected Loss for this consignment not delivered to proper destination timely is Rs. 15000/-(Rupees Fisteen thousand only). Contact to Siddhartha Mukherjee, M:[protected], [protected], [protected], eaml: [protected]@gmail.com

HORRIBLE EXPERIENCE WITH DTDC - INCURRED A LOSS OF 33000 AND I AM TERRIBLY HARASSED. WOULD NOT RECOMMEND DTDC TO ANYONE. On 27'th July 2014, Mr Deshmukh and Mr Sagar Shilimkar, both employees of DTDC Franchisee Mr Dhiren have collected 6 boxes(total 78 kg) from my home in Wakad, Pune. They booked my parcel on consignment number D18782389 and I paid them the full payment of Rs 3025 at the time of booking. However, the D18782389 consignment number could not be tracked and I was given a new roadline number G90109970 which also could not be tracked. Though I paid for the more reliable 'Surface' transport, the mode was changed to the more economical roadline, without my consultation. I have not received one box of weight 14 Kg, out of the initial 6 boxes that I booked for parcel. The pending box has new branded clothes and items worth Rs 30000. Inspite of repeated followups for the last 4 months, I have not received the box or the compensation. Instead I have been made to run from pillar to post, speak to new people everytime(all of whom are unsupportive) and have been terribly harrased. THE BOX WORTH 30000 HAS BEEN STOLEN BY THE MASTER FRANCHISE (NAMED BELOW). THE CULPRITS- Franchisee address: 459, Narayan Peth, near Lokhande Talim, Pune 411030, phone numbers below. Mr Nirbhay Jaiswal, Ph [protected], DTDC Shivaji Nagar Branch Manager Mr Dhiren, Ph [protected], DTDC Master Franchisee, Shivajinagar, Pune Mr Deshmukh, Manager Ph [protected], [protected], [protected] Mr Sagar Shilimkar, Ph [protected],[protected]

Hi, My Brother has courier books on 23/102014 at Nellore, AndhraPradesh, Still now I did't get any respond from your end. If I call to courier guy he is not picking the call. Note:-Please call me I will explain you entire story. It'svery urgent. Mail_id:[protected]@gmail.com Regards Krish [protected]

I had booked the courier (Tracking ID : B[protected] on Sat 18th Oct 2014 for Patna . But I have not received till 26th Oct 2014 . This is the worst experience with your Courier Service till date . I dont think I would ever try my luck using this courier service ever as no body even bother to receive the call for enquiry in the Patna DTDC Office. I have no clue when they would deliver the courier as there seems to be no SLA for service.

Hi, I have been chasing the above id for last 6 weeks. Nobody from Noida hub picks up call, got to speak to a mobile no as in the website, who is on leave. I had email exchange with the hub-manager Dewakar Awasthi, still no action taken.

Consignment Number: V19934187 Type: Express Delivery Place: Kalina branch (DTDC) Date: 22nd October Expected date of delivery: 23rd October Wanted to deliver diya’s and few other items for Diwali to a Pune address. When asked a DTDC representative as to when will it reach if I couriered it on 22nd October, I was said that it will take a day if you go for express delivery. The minimum delivery charge for express delivery by bus she said was Rs. 175 for 500 gm. For just 20 gm additional she took Rs. 220. Even after paying this amount, my package has not yet been delivered. I was mislead by the representative saying that the consignment would get delivered by 23rd October EOD if I couriered it by express delivery on 22nd October, which I did. After calling multiple times at the agency from where I couriered, I was never responded. This has been from Kalina DTDC agency. It is a very humble request to the DTDC agency to let me know when would my consignment get delivered and if it would get delivered or not.

Hi, A parcel consignment num:(K[protected] worth RS 1000 was booked with DTDC courier services Dealer code: - KR 1487, contact person Parthoguchit, contact number [protected], from KOL/HWH (Bankra Branch), dated 21st Oct, weighing 01 KG which was charged 140 INR. Till date this consignment cannot be tracked nor delivered. On several attempts on contacting DTDC customer care it cannot be reached, even the vendor cannot track due to unavailability of Internet with him. When the vendor was asked about the parcel replied in an ill-mannered way, that he has provided a receipt copy and is not responsible for the parcels whereabouts.. This type of service is not acceptable from such a renowned service provided as yours. I want prompt action from your side dealt seriously, If i don't get the consignment with-in couple of days I’ll be liable to take lawful action against the service provider...

Dear Sir, I had sent a parcel (Dry Fruits and Chocolates) through DTDC, WHITE FIELD BRANCH, BANGALORE. Cn No B13060122. Online Tracking shows the parcel is delivered but it has not been delivered to the address I had sent. There isno detail of the receiver or contact number given there. The whitefield agent is not taking any responsibility. Please help me resolve this immediately. Thanks Upama [protected]

I booked a parcel on 13th Oct 2014 Consignment Number D19635989. Still Not Delivered. Still the Status shown in DTDC website IN TRANSIT ststus. I called all Customer Care for the past five days. But No use. Kindly any one help to resolve this issue. Thanks

I sent a parcel on 22nd oct, 2014(around 12 noon) from kolkata, Belgharia on DTDC plus for Delhi.They charged me Rs 235/- as the parcel need to deliver urgently. But now when i am trying to track it(24th oct, 4pm), I am unable to reach DTDC in any means. No one is picking up the customer call. Track button in the website is not working and also not getting any response in SMS. I hope this matter would be solved urgently.You guys cheat people taking more money but delivered the parcel in more days.My consignment no is:- V19356706. I send practical copy which is need to be submit by 25th oct.

Hello Team,

I was called to receive the returned product but when i came to receive the product the item WD 2TB Hard Disk Blue Color was missing and instead of that stones were present inside the returned packet.

The item was shipped on 1st October 2014 and was to be delivered till deadline 8th October. As per the online status it is showing that the delivery was attempted on 6th October but the concerned person was not available though the address was correct.

While shipping the item was opened and verified by the DTDC Supervisor Mr.Prakash Ghatbande and was again packed and shipped and the shipping receipt was provided to me. The tracking number is F08325934. When i received the item i opened it in front of Mr.Prakash Ghatbande as it was given by him only to me. That time we both saw that there was Hard Disk Missing and instead of that Stones were sent.

As discussed, please find the attached snaps of the stones sent instead of Hard disk. The delivery address was of Haryana as below :-
Name :- Yogesh Ranga
Address :- Rahul
H No - 189/26,
Siddharth Colony Delhi Road,
Sonipat - 131001,
Haryana INDIA

Request you to take the strict action regarding this as this is causing losing faith to customers. Please keep updating me about the status.

You can call me @ [protected] / [protected] if you need any information from my side.
My address is as below :-
A/81, 328, Avinash Ankush Consultancy,
Jijamata Nagar, G.D.Ambekar Marg,
Kalachowki, Mumbai -400033

Yours Faithfully
Avinash

Hi Guys,

DTDC is the worst courier service I have ever seen. I am expecting a courier(AWB#Z[protected] which got dispatched from Delhi on 16-Oct-2014 and supposed to be delivered in Bangalore. I did not receive it till date ( 24-Oct-2014). They did not even update the status of the consignment after 16-Oct-2014. Also, they (DTDC) have world's worst customer service representatives, I called so many times on the given number ([protected]) but, nobody picked it up even for once. It is really frustrating. I dropped them multiple emails as calling them did not work, but no response so far. You guys really deserve the award for worst courier service.

Thanks
Aman Rastogi

This complaint is in reference to a courier which was booked with DTDC Docket no Z36956600 on 16th October 2014 from Sector- 62, Noida, U.P to Aon Global Insurance Brokers Pvt. Ltd., Employee Benefits 801-803, Ashoka Estate, 24 Barakhamba Road, New Delhi -110001. The packet contained original Medical papers and a stamp paper of Rs. 50.

We got conformation from DTDC representative that it would be delivered next day but yet not delivered(22nd October 2014). They have confirmed that the packet is with them in Jhandewalan Branch.

We have still not got the packet back .

I tried to contact every one whom i could but no body helped i called

[protected] - Jitender setthi (DGM DTDC)
[protected] (sanjay Noida)
[protected], [protected] (Nitin (mahesh Rana)- Jendhenwala Branch)
[protected] -Lalit
And many more staffs of DTDC branch

but all this was useless everyone asked for time but no one responded. .Please help me.

Regards
Sandeep Singh
[protected]

I have couriered some urgent medicines (tablets) from Bangalore (560037) to Bhilai, Chattishgarh (490021) on 17th Oct, 2014 through DTDC courier, BEML layout, Kundalahalli Branch. They claimed that it will reach by 21st October. Now on 22nd October, they are saying it will reach on 27th October. I have paid 120 rupees for their service and since the content were medicines (which my mother had to take from 22nd October, I chose this) This is second such instance of delaying the courier by 1 week or so even though they charge premium price for their service. I did a mistake by sending medicines through dtdc and now my mother is suffering in lack of medicines. I feel disgusted.

My name is Sarita Yadav and i sent a courier with Consignment no D19974387 on 16th Oct. 2014 from Mumbai to Lucknow. The Courier packet originally contained 40 inch LED tv and its yet not reached .I had made payment for air mode but they had sent through road mode and its still not reached Lucknow and no clue when it will reach Lucknow. And i want this shipment to be done on 22nd October 2014 (urgent). Deliverer address: 115 tulsi vihar jalalpur rajaji puram lucknow 226017 U.P.

Consignment number: N95523439 Hi All, We have sent Diwali courier from Pune to Benicia, though DTDC courier. And consignment num is N95523439. I am not able to track above consignment and getting error like "This consignment could not found and please contact customer care" I tried to call customer care many times but nno one picking call. Really very bad service you providing... very disappointed for your service. Kindly do needful ASAP. Else we have to take further action.

I sent a package on 10th oct 2014 from N Delhi to Phagwara which came back the next day with the explanation that service to Phagwar is not provided. Ppick up man called his local office and got it confirmed that service is available for the pin code 171005 so sent the same package to Shimla 17005 on 14th oct 2014. the package had the phone number of sender and recipient clearly mentioned. the package wasn't received by 20th oct so I inquired delhi office of its whereabouts. on 21st oct 11:20am they informed me that package had been lying in their Shimal "the Mall" office since 16th oct but because it was a normal courier and not an express one so they didn't call either the sender or the receiver about its status. Moreover now they found out that the pin code mentioned is not in their service area so the receiver has to come and collect it from their main office that is "indra villa, albion house, the mall-171001". Suddenly when the receiver is at their above mentioned office on 21st oct, they found out that the package arrived in shimla not on 16th but on 21st oct at 12:53pm and to top it the courier is not there as they had sent a delivery person with the courier to the address mentioned on the package. Now the delhi office is also ranting that in the morning the stats of consignment showed that it had reached shimla on 16th but now the status is showing that it reached shimla on 21st and not on 16th as they had mentioned earlier. With all these developments I am not sure whether these people have the package with them or they have misplaced it and are now making silly excuses.