E Cart — He himself has taken the feedback by fraud . And not deliver my parcel at my address

Sir I had an order which was prepaid. After the order reaches the delivery center, I get a call asking you to pick up your parcel. I said will you not give at my address which I have mentioned. So he said that you have to take the parcel from our office itself. So I said my friend lives a little far away from your office, you bring it there. So he flatly refused. Then the next day I somehow sent my friend there. After that he said that a message has come to you, copy it and send it. then I will give the parcel then I copied the message and sent it to him. Then as soon as I opened the message for feedback, I had already given feedback. This means that the message I sent was copied and it was a message with feedback. He himself has taken the feedback. Who is a fraud please take action against him