EaseMyTrip.com — Accommodation refund has not received

(booking id is[protected] mr. Pratik dave had booked a room in hotel royal orchid central grazia at vashi, navi mumbai. As the payment was done online so we are waiting for the refund from ease my trip but still you have failed to give us the refund as it has been over 45 days since booking but you guys are least bothered in giving the reply to the customer on toll free number or on e-mail. We are calling on toll-free number which is[protected]th time but you guys have the same reply which is we will get a call back from your side which never happens. We are tired of calling you and explaining the same thing again and again on the phone but you guys are so lazy in doing your work that you dont even care from what your customer is suffering only because of you. After this if you dont take any action from your side then we will be going to consumer redressal forum.