EaseMyTrip.com Complaints & Reviews

Hello,

I had booked Air India ticket (DOHA - DELHI) on EaseMyTrip.com (Booking ID no: EMT[protected], PNR No: 677JEP). When I cancelled the ticket, EaseMyTrip charged me INR 6593 (approx 300 Qatari Rial) as Airline Cancellation Fee. When I called Air India call centre, they informed me that the airline cancellation charges for my ticket are only 110 Qatari Rial (approx 2500 INR).

I have written multiple emails to EaseMyTrip.com support team regarding the incorrect Airline cancellation charges, they kept on asking for the written email from Air India.

I also wrote to Air India support team and they are not willing to provide the written confirmation on the cancellation charges. They are confirming the cancellation charges over phone call. I even shared the voice call recording of my communication with Air India staff but EaseMyTrip is not accepting that. They are insisting on email confirmation from Air India.

I am in a fix right now. EaseMyTrip wants email from Air India whereas Air India is not ready to provide email confirmation on the cancellation charges.

Multiple emails to EaseMyTrip and Air India hasn't helped in resolving the issue.

Hence, I have decided not to book any tickets with EaseMyTrip.com in future. I will book tickets directly with Airline as it's hassle free to get proper refund from Airlines directly.

I also recommend others not to use EaseMyTrip for booking the tickets (specially if there are any chances of cancelling the tickets).

Regards
Vineet

I have booked the Air india flight from dubai to delhi on 14th Oct 2022 at 1:45 PM. through Easemytrip.com

AED380 was deducted from my bank account but no booking ID was generated. Attached the screenshot.

When i contacted their customer service, they informed me that ticket is put on hold as fare has been changed for the flight.

So i informed them to refund my money as its issue from their end. But there is no clear communication from their end . I am yet to receive the refund.

Air ticket bought from Easemytrip app and the price was shown as 932INR but the amount deducted was 932AED.

Booking ID-EMTAE371020

Many mails and Customer care phone calls but no result.

I booked a flight from hyderabad to delhi from ease my trip and paid Rs.6000 approximately. But till yet the ticket confirmation is not received and it is showing as pending. I clled so many times to the customer care of emt, no response. No response from chatbot too. Such a pathetic service.
My booking ref is EMT[protected]

Dear Team,

I have booked a flight ticket from DXB to Cochin in Indigo my payment was successful and I did not get the ticket booking confirmation and the status shows as pending. Sill now received no confirmation of ticket being booked and i waited in the Airport more than 4 hrs and not able to travel
Furthermore, after huge waiting time and going nowhere to contact any of the customer care agent which is again ridiculous I tried to at-least see if I can cancel the ticket but to my surprise EMT does not allow cancellation also and I have nothing left but to wait for this confirmation. Also, after ages of waiting on the telephone line to speak to a customer care agent that agent was not helpful at all. They said you have to wait for more 2 hours and still if the confirmation is not received gives a call back. How in the world can someone give answer of calling them back when they know its difficult and huge queue on the calling line. This is a serious customer relationship issue where this company is not helping out at all.

I need to fly back home urgently due to which I have made this booking. Kindly check and priorities this matter and provide me a status of my tickets or at least refund me the full amount of this transaction.
Booking ID - EMTAE365025
Booking on - Thu, 13 Oct 2022 07:25

Appreciate your prompt response

Thank you.

I had a booked a flight for 28th January 2023 from Mumbai to Bangalore and a flight for February 18, 2023 from Bangalore to Mumbai. I made the payment and the money got debited but the screen showed a 501 gateway error and I did not get details of confirmation of tickets.
I need full refund.

Hello i booked ticket from London to delhi. Ticket is still showing pending & i got mail from ease my trip saying now there is a fare diff but that’s not my problem after i paid the amount then it’s between you & airline you can’t ask me to pay more money or cancel that ticket
When we book ticket from ease my trip app before making it clearly shows in price section waiting for price conformation with the airline & then the app allow us to pay
Please solve my issue i want my ticket my booking id is EMT[protected]

I just booked 2 tickets from Pune to Nagpur on 13th October 2022
Booking ID is EMT[protected]
even though the money (11, 468rs) has been deducted from my bank account yet the booking status is pending.
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. I don't get what kind of a service they are providing all I want is them to confirm my tickets.

I booked my round trip New Delhi to Kuala Lampur on 12th October 2022. My booking id is EMT[protected]. The payment has been deducted from my account but the status is showing pending and I have not received the PNR number. I've tried calling customer care service which no one answered. This is absolutely ridiculous. The tickets are very expensive and I cannot get my visa unless I get the confirmed tickets. Companies that harass their consumers should be fined and not allowed to function. Please confirm my tickets or allow me to cancel it.

My flight with booking Id EMT[protected] for the airline Indigo from Hyderabad to Darbhanga has been showing booking status as pending for a long time now. No response from customer care and emails that I have sent. Either refund the total amount or confirm the booking as soon as possible.

Dear Team,

I have booked a flight ticket from London to Mumbai in Gulf Air a 2-3 hours ago my payment was successful and I got a booking ID EMT[protected] however, I did not get the ticket booking confirmation and the status shows as pending and that is there since the time I have made the payment. Its been more than 2 hours but I have not received any confirmation of ticket being booked which is really absurd and the site mentions the airlines is having technical issues.

Furthermore, after huge waiting time and going nowhere to contact any of the customer care agent which is again ridiculouos I tried to at-least see if I can cancel the ticket but to my surprise EMT does not allow cancellation also and I have nothing left but to wait for this confirmation. Also, after ages of waiting on the telephone line to speak to a customer care agent that agent was not helpful at all. They said you have to wait for more 2 hours and still if the confirmation is not received gives a call back. How in the world can someone give answer of calling them back when they know its difficult and huge queue on the calling line. This is a serious customer relationship issue where this company is not helping out at all.

I need to fly back home urgently due to which I have made this booking. Kindly check and prioritise this matter and provide me a status of my tickets or at least refund me the full amount of this transaction.

Appreciate your prompt response

Thank you.

My booking ID is EMT10568512 booked on Thu, 06 October 2022 10:22 PM. I have already paid ₹4750 but the status of my ticket is showing as REJECTED. The booking is not reflecting in my upcoming trips either. The customer care is of no help . You all shouldn’t take bookings if the seats are not available. The PNR status is showing as pending and the status is Rejected; makes it all look like a scam. I will have to raise a legal complaint if I don’t get my money back ASAP.

Hi I have booked flight ticket from Mumbai to Bengaluru through easemy trip and paid Rs 6000 . The amount is debited from my account and transaction is successful. Amount also credited to ease my trip. But i did not receive my flight ticket. EMT[protected] is reference number provided my easemy trip. When I tried to enter this number it's showing like invalid number.. I tried to call the easemy trip customer helpline number but it is useless..I tried more than 10 times but they didn't pick the call..even I mailed them but their reply mail is only systemized mail ..I didn't receive any proper help from them..I need my ticket or money back..Plz do needful action.

This is in regards to my patents trip fron Bangalore to Mumbai in 1st October 2022.on Akada Air via PNR V31RWY.while doing the booking I had paid rs. 700 /- and reserved a seat 1B and 1C fot my parents who are Senior Citizens and need wheel chair access.today on 30th September when I was trying to do webcheckin I was unable to do that. The airline informed that the travel agent had not forwarded the payment which i had made to the airline, hence the airline has kept the webcheckin on hold.
When I call the customer care and desperately explain this to them they keep say in 2 hrs then 10 pm again give 2 hrs and they would sort it, but as of now at 10:30 pm it is still not sorted .When i ask them to give the phone to the supervisor they refuse saying this is not the process.

This is really bad and gave my already fragile parents and lot of stress .

I want ease my trip to feel the stress and pain we r feeling right now.

Regards

Sanjana Pai

Sir our flight to Australia was canceled by the airline and Easemy trip had promised us a refund for Rs 55868 . It has been more than 9 months since the request was lodged and now Ease my trip has closed the request stating they haven't heard back from the Airine. Sir, it's a huge amount and this is stressing me out. I have also wrttine to Aviation ministry and DGCA separately. Easemytrip is either not following up with the airline or they are scamming people. Please help

EMT has not added my infant to the booking By their mistake so the airline does not have the details.
I am following up with them since 6 days but I keep getting the same response with No solution.
My flight is in 4 days

The response I keep getting is below
"We see that you have been rigorously following up with us for your Infant added and passport details. I also see that there is an email that we have sent to the airline requesting for the update.

We would be glad to help you. Please feel free to contact us in case of any other assistance. We are 24*7 services."

Booked four tickets from Delhi to Bagdorga - EMT[protected]
However, the booking status is showing as pending.
There is no PNR either. This is very frustrating given the amount of money paid for the ticket.

HI Team,

I had booked 3 tickets to Bangkok via the easemytrip website. My travelling date is 24th October. My ticket booking id is EMT[protected]. While booking, unfortunately, I entered an incorrect spouse name. Instead of Bhagyashree Anilkumar Nemashetty, I have entered as Bhagyashree A N. Please help me in correcting this. I have dropped multiple emails and cald them on their customer care to correct it. but no luck. Airline team says travel agent has to change and easemytrip says airline needs to change. but no one updating name in air ticket.

Please find my booking id 5MGCHI.

Bhagyashree A N needs to be corrected as Bhagyashree AnilKumar Nemashetty. Just expansion

I made a reservation on 18 September at approximately 5 PM for a flight Delhi to Jodhpur. Ya received a WhatsApp as well as an email from easemytrip saying my reservation was pending and not confirmed and that they would confirm to me in the next 20 minutes now. My credit card charge was also showing pending. . I waited till the next morning and made an alternate reservation.
On the 19th afternoon I saw my credit card had been charged...

I have booked my flight ticket from Bangalore to patna of 7 October 2022 in spicejet flight at time 15.50 but it is showing pending as my money jas been deducted and it is still showing pending..
EMT[protected]