EaseMyTrip.com Complaints & Reviews

I booked a flight from 'A' to 'B' and 'B' to 'C' but one of the airlines (A to B) canceled my flight so I had to cancel the second flight as well which I did after confirming from the Easemytrip customer care rep who confirmed that I'll receive the full amount since the flight got canceled by the airline. But, it's been more than 3 months, and I have not received the full amount yet. Please help me in getting my full amount back. I tried reaching out to their support team recently but they're not entertaining this at all.

I, Rajesh Kumar booked my flights from the smartbuy360 platform with Order ID[protected] and EASEMYTRIP ID:EMT[protected] dated 19 september 2022.
My flight was cancelled by Airlines (Spicejet), and even then the cancellation charges were deducted from my side whereas there was no role of me and in no way i should be charged for the actions of the airlines. The airlines have assured me full refund for my money but in EASEMYTRIP Dashboard i was only refunded for 34, 480/- inspite of total amount of 38, 680/-. The Partner agency has deducted the travel partner cancellation charges of INR 300/- per person per sector and the convenience fee from my refundable amount whereas i was not liable for any kind of charges as Airlines itself cancelled the flight. So it is my kind request that my full amount be refunded without any kind of deduction from it.

I bought tickets Delhi-Cochin with EaseMyTrip only because they were offering free lounge access as an enticement. It was one way to choose between different points of sale. The vouchers for the lounge never worked. Just caused a lot of stress and wasted a lot of my time trying to sort it out. Suggest not to bother as customer service is very slow and staff can't get basic details right....

PLEASE DELETE PROFILE FROM EASEMYTRIP WEBSITE.
Worst Service...everything is messed up...
please delete profile associated with email id b.[protected]@gmail.com

Dear EaseMyTrip Team, let me share my bad experience with your booking site.

On 13th September we made family booking for 23 passengers on GoAir flight G8 501 traveling from Hyderabad to Cochin on12th Nov 22.

On 27th Sep, by sighting technical reason airlines has cancelled the flight 45 days before the actual journey without any alternate arrangements being made.

Though the airlines has completely refunded the bases fare, taxes & fees, but EaseMyTrip has deducted the conveyance charges of ₹300 per passenger which is about ₹6, 900/-

Even after multiple follow ups with the EasyMyTrip call center team couldn't resolve the issue and we have been given different reasons.

Now we all feel that we have been betrayed and cheated by EaseMyTrip booking site and has entirely spoiled our travel plans. It’s our big mistake for keeping trust and choosing EaseMyTrip. So be careful with EaseMyTrip site.

PNR No’s
J5ZRSI
TBPGWT
Q9EQSZ

Dear EaseMyTrip Team, let me share my bad experience with your booking site.

On 13th September we made family booking for 23 passengers on GoAir flight G8 501 traveling from Hyderabad to Cochin on12th Nov 22.

On 27th Sep, by sighting technical reason airlines has cancelled the flight 45 days before the actual journey without any alternate arrangements being made.

Though the airlines has completely refunded the bases fare, taxes & fees, but EaseMyTrip has deducted the conveyance charges of ₹300 per passenger which is about ₹6, 900/-

Even after multiple follow ups with the EasyMyTrip call center team couldn't resolve the issue and we have been given different reasons.

Now we all feel that we have been betrayed and cheated by EaseMyTrip booking site and has entirely spoiled our travel plans. It’s our big mistake for keeping trust and choosing EaseMyTrip. So be careful with EaseMyTrip site.

PNR No’s
J5ZRSI
TBPGWT
Q9EQSZ

On the 4th October I bought my ticket to go to from Delhi to El Salvador on January. On 6th October I received 2 emails: 1st that the segment from El Salvador to Dubai on 1st February was changed and later that it was cancelled and they didn't give me any option to reschedule it, so I tried my best to contact them until finally they sent me little by little some options of itinerary. They rescheduled in a itinerary that only they can understand that I arrive to Dubai on the 3rd February instead on the 2nd, and through Toronto, which is very complicated to me to request the visa from there. Since then, I'm insisting them to change it to 31 January but it is through USA from where I have visa, but i was told that I have to pay 35862 INR for "the change". So does it mean that customer has to pay for their "errors"????? This is really unfair!!!

I am here to file a bug in your system, I booked a Indigo Flight using Easemytrip site but when i go for web check-in using Indigo's site i was getting error finding booking reference id .

The issue what i found was not with the booking reference id provided by easemytrip or Airline PNR . It is the mail id used by easemytrip while booking the ticket for me . Easemytrip should have used my personal / customer's mail for any booking instead easemytrip used [protected]@easemytrip.com which is wrong and painful for any individual when they try for web check-in .
This needs to be resolved in the system . I report this as a system bug .

I had booked two flights from Dehradun to Delhi and back Delhi to Dehradun of SpiceJet through EaseMy trip Portal via pnr nos. Y9TVJF and CJRDRB respectively both the flights were canceled by the spiceJet and refunded money to EaseMytrip on 11th September but they have not given that amount to me till date. i have exchanged several mails with them but did not get the solution, I also spoke to their representatives many time and they said you are B2B customer we cannot help you our B2C customer care representative would call you and I never received call from them. when I go to their portal I could not find my booking details, until I cancel my flight bookings on ease my trip site I will not get my refund this is what their representative told me. it is very frustrating to get our money from Ease My trip. please help!

The refund for Spicejet PNR BG44X processed by Airline on 14th September, 2022 has not been credited till date[protected],

Ravinder Bhat

They are taking the bookings, not booking the tickets, and debiting the amount from the bank and then no one is there to respond you

They are using your money

I just came to file a complaint, but i saw similar things happened with everyone, that means this is done intentionally by the company.

They are using the money and after multiple follow ups, they might refund you

Strict action needs to be taken against them for this kind of business ethics

I booked bus on 19.10.22 from Pune to Shegoan in morning have received from operator that bus has been cancelled . When I asked about the refund, he told to contact to customer care of EaseMyTrip . Since morning I have been calling the customer care initially they were saying they did not received any confirmation from operator. and when I made call conference call with operator and customer care, the customer person told she had dropped...

Hello,

I had booked Air India ticket (DOHA - DELHI) on EaseMyTrip.com (Booking ID no: EMT[protected], PNR No: 677JEP). When I cancelled the ticket, EaseMyTrip charged me INR 6593 (approx 300 Qatari Rial) as Airline Cancellation Fee. When I called Air India call centre, they informed me that the airline cancellation charges for my ticket are only 110 Qatari Rial (approx 2500 INR).

I have written multiple emails to EaseMyTrip.com support team regarding the incorrect Airline cancellation charges, they kept on asking for the written email from Air India.

I also wrote to Air India support team and they are not willing to provide the written confirmation on the cancellation charges. They are confirming the cancellation charges over phone call. I even shared the voice call recording of my communication with Air India staff but EaseMyTrip is not accepting that. They are insisting on email confirmation from Air India.

I am in a fix right now. EaseMyTrip wants email from Air India whereas Air India is not ready to provide email confirmation on the cancellation charges.

Multiple emails to EaseMyTrip and Air India hasn't helped in resolving the issue.

Hence, I have decided not to book any tickets with EaseMyTrip.com in future. I will book tickets directly with Airline as it's hassle free to get proper refund from Airlines directly.

I also recommend others not to use EaseMyTrip for booking the tickets (specially if there are any chances of cancelling the tickets).

Regards
Vineet

I have booked the Air india flight from dubai to delhi on 14th Oct 2022 at 1:45 PM. through Easemytrip.com

AED380 was deducted from my bank account but no booking ID was generated. Attached the screenshot.

When i contacted their customer service, they informed me that ticket is put on hold as fare has been changed for the flight.

So i informed them to refund my money as its issue from their end. But there is no clear communication from their end . I am yet to receive the refund.

Air ticket bought from Easemytrip app and the price was shown as 932INR but the amount deducted was 932AED.

Booking ID-EMTAE371020

Many mails and Customer care phone calls but no result.

I booked a flight from hyderabad to delhi from ease my trip and paid Rs.6000 approximately. But till yet the ticket confirmation is not received and it is showing as pending. I clled so many times to the customer care of emt, no response. No response from chatbot too. Such a pathetic service.
My booking ref is EMT[protected]

Dear Team,

I have booked a flight ticket from DXB to Cochin in Indigo my payment was successful and I did not get the ticket booking confirmation and the status shows as pending. Sill now received no confirmation of ticket being booked and i waited in the Airport more than 4 hrs and not able to travel
Furthermore, after huge waiting time and going nowhere to contact any of the customer care agent which is again ridiculous I tried to at-least see if I can cancel the ticket but to my surprise EMT does not allow cancellation also and I have nothing left but to wait for this confirmation. Also, after ages of waiting on the telephone line to speak to a customer care agent that agent was not helpful at all. They said you have to wait for more 2 hours and still if the confirmation is not received gives a call back. How in the world can someone give answer of calling them back when they know its difficult and huge queue on the calling line. This is a serious customer relationship issue where this company is not helping out at all.

I need to fly back home urgently due to which I have made this booking. Kindly check and priorities this matter and provide me a status of my tickets or at least refund me the full amount of this transaction.
Booking ID - EMTAE365025
Booking on - Thu, 13 Oct 2022 07:25

Appreciate your prompt response

Thank you.

I had a booked a flight for 28th January 2023 from Mumbai to Bangalore and a flight for February 18, 2023 from Bangalore to Mumbai. I made the payment and the money got debited but the screen showed a 501 gateway error and I did not get details of confirmation of tickets.
I need full refund.

Hello i booked ticket from London to delhi. Ticket is still showing pending & i got mail from ease my trip saying now there is a fare diff but that’s not my problem after i paid the amount then it’s between you & airline you can’t ask me to pay more money or cancel that ticket
When we book ticket from ease my trip app before making it clearly shows in price section waiting for price conformation with the airline & then the app allow us to pay
Please solve my issue i want my ticket my booking id is EMT[protected]

I just booked 2 tickets from Pune to Nagpur on 13th October 2022
Booking ID is EMT[protected]
even though the money (11, 468rs) has been deducted from my bank account yet the booking status is pending.
I've been calling them on both the customer care service numbers provided but no one is picking up my calls. I don't get what kind of a service they are providing all I want is them to confirm my tickets.