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EaseMyTrip.com Complaints & Reviews

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Last updated Jun 18, 2024
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EaseMyTrip.com reviews & complaints page 11

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A
Anmol1994@
from Guwahati, Assam
Nov 6, 2022
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Money got debited from account but didn't recieve any confirmation

I tried to book a ticket from Guwahati to Kolkata on 5th November through Easemytrip app. My money got debited instantly but I didn't recieve any confirmation mail or booking. The customer care number provided in the app is bogus. So is the WhatsApp number. Kindly help...
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Srinivas Goud Nakka
from Mumbai, Maharashtra
Nov 4, 2022
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Flight booking issue

I got this SMS.

Dear GO FIRST Flyer! Your booking ref:(LEFEJX) (27Nov'22), (G8-422) (DEL-HYD) has changed due to operational reasons.

When I try to retrieve booking. it shows booking code is not valid.

I want to cancel this booking and need full refund....
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N
Neville Anand Naik
from Bengaluru, Karnataka
Nov 4, 2022
Nov 5, 2022
This thread was updated on Nov 5, 2022
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Cancellation of mom's ticket due to emergency surgery and booking mine to accompany my minor daughter

Booking id EMT[protected]. We're trying to reschedule a ticket so our daughter can accompanied by her father on a flight from Bangalore to Goa. Her grandmother's ticket has to be cancelled as she is being rushed for valve replacement procedure. We're not able to get theu to customer care of easemytrip or the airline. Thank you for your help...
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M
Michael in Delhi
from New Delhi, Delhi
Nov 1, 2022
Nov 2, 2022
This thread was updated on Nov 2, 2022
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Not willing to delete my account

I have asked EaseMyTrip three times to delete my account. They write back and deliberately ignore my request, offering to change my communciation settings or similar rather than actually delete the account. I am uhappy with this company and do not wish to use their service ever again - as such, I would like them to fully delete my account and put my data beyond use. This is a legal obligation for the company. The account must be deleted,...
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R
Ryam
from Mumbai, Maharashtra
Nov 1, 2022
Nov 1, 2022
This thread was updated on Nov 1, 2022
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Money not fully refunded back!

Address: India

I booked a flight from 'A' to 'B' and 'B' to 'C' but one of the airlines (A to B) canceled my flight so I had to cancel the second flight as well which I did after confirming from the Easemytrip customer care rep who confirmed that I'll receive the full amount since the flight got canceled by the airline. But, it's been more than 3 months, and I have not received the full amount yet. Please help me in getting my full amount back. I tried...
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R
rajeshashu
from Patiāla, Punjab
Nov 1, 2022
Nov 1, 2022
This thread was updated on Nov 1, 2022
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Refund amount was not fully processed.

I, Rajesh Kumar booked my flights from the smartbuy360 platform with Order ID[protected] and EASEMYTRIP ID:EMT[protected] dated 19 september 2022.
My flight was cancelled by Airlines (Spicejet), and even then the cancellation charges were deducted from my side whereas there was no role of me and in no way i should be charged for the actions of the airlines. The airlines have assured me full refund for my money but in EASEMYTRIP...
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M
Michael in Delhi
from New Delhi, Delhi
Nov 1, 2022
Nov 1, 2022
This thread was updated on Nov 1, 2022
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Selling tickets with extra offers that don't work

I bought tickets Delhi-Cochin with EaseMyTrip only because they were offering free lounge access as an enticement. It was one way to choose between different points of sale. The vouchers for the lounge never worked. Just caused a lot of stress and wasted a lot of my time trying to sort it out. Suggest not to bother as customer service is very slow and staff can't get basic details right....
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S
Sr Tripathi
from Bolpur, West Bengal
Oct 29, 2022
Oct 30, 2022
This thread was updated on Oct 30, 2022
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Worst Service

PLEASE DELETE PROFILE FROM EASEMYTRIP WEBSITE.
Worst Service...everything is messed up...
please delete profile associated with email id b.[protected]@gmail.com...
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A
anilsathyanath
Oct 29, 2022
Nov 1, 2022
This thread was updated on Nov 1, 2022
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Conveyance fees not refunded for cancelled flight

Dear EaseMyTrip Team, let me share my bad experience with your booking site.

On 13th September we made family booking for 23 passengers on GoAir flight G8 501 traveling from Hyderabad to Cochin on12th Nov 22.

On 27th Sep, by sighting technical reason airlines has cancelled the flight 45 days before the actual journey without any alternate arrangements being made.

Though the airlines has completely...
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A
Arun Kumar pucha
Oct 29, 2022
Nov 1, 2022
This thread was updated on Nov 1, 2022
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Convenience fee charged for flight cancelled by airlines

Dear EaseMyTrip Team, let me share my bad experience with your booking site.

On 13th September we made family booking for 23 passengers on GoAir flight G8 501 traveling from Hyderabad to Cochin on12th Nov 22.

On 27th Sep, by sighting technical reason airlines has cancelled the flight 45 days before the actual journey without any alternate arrangements being made.

Though the airlines has completely...
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I
Ivo1
Oct 27, 2022
Oct 27, 2022
This thread was updated on Oct 27, 2022
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Payment Easemytrip wants I pay for its "error"

On the 4th October I bought my ticket to go to from Delhi to El Salvador on January. On 6th October I received 2 emails: 1st that the segment from El Salvador to Dubai on 1st February was changed and later that it was cancelled and they didn't give me any option to reschedule it, so I tried my best to contact them until finally they sent me little by little some options of itinerary. They rescheduled in a itinerary that only they can understand...
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A
anupbdn
Oct 24, 2022
Oct 25, 2022
This thread was updated on Oct 25, 2022
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Flight Web Check-in failure when booked via Easemytrip

I am here to file a bug in your system, I booked a Indigo Flight using Easemytrip site but when i go for web check-in using Indigo's site i was getting error finding booking reference id .

The issue what i found was not with the booking reference id provided by easemytrip or Airline PNR . It is the mail id used by easemytrip while booking the ticket for me . Easemytrip should have used my personal / customer's mail for any...
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J
Jitendra Singh 1969
from Mussoorie, Uttarakhand
Oct 22, 2022
Oct 24, 2022
This thread was updated on Oct 24, 2022
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Refund of cancelled flights

Address: Jitendra Singh Woodstock School Landour Mussoorie

I had booked two flights from Dehradun to Delhi and back Delhi to Dehradun of SpiceJet through EaseMy trip Portal via pnr nos. Y9TVJF and CJRDRB respectively both the flights were canceled by the spiceJet and refunded money to EaseMytrip on 11th September but they have not given that amount to me till date. i have exchanged several mails with them but did not get the solution, I also spoke to their representatives many time and they said...
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R
from JAMMU, Jammu and Kashmir
Oct 19, 2022
Oct 20, 2022
This thread was updated on Oct 20, 2022
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Refund for Spicejet PNR BGC44X

The refund for Spicejet PNR BG44X processed by Airline on 14th September, 2022 has not been credited till date[protected],

Ravinder Bhat...
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G
gauravarora1234
Oct 19, 2022
Oct 30, 2022
This thread was updated on Oct 30, 2022
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Ease my trip Fraud

They are taking the bookings, not booking the tickets, and debiting the amount from the bank and then no one is there to respond you

They are using your money

I just came to file a complaint, but i saw similar things happened with everyone, that means this is done intentionally by the company.

They are using the money and after multiple follow ups, they might refund you

Strict action...
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O
Omkhodke
from THANE, Maharashtra
Oct 19, 2022
Oct 20, 2022
This thread was updated on Oct 20, 2022
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Bus cancelled Refund

I booked bus on 19.10.22 from Pune to Shegoan in morning have received from operator that bus has been cancelled . When I asked about the refund, he told to contact to customer care of EaseMyTrip . Since morning I have been calling the customer care initially they were saying they did not received any confirmation from operator. and when I made call conference call with operator and customer care, the customer person told she had dropped...
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V
vineetk
from Bengaluru, Karnataka
Oct 17, 2022
Oct 17, 2022
This thread was updated on Oct 17, 2022
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Improper airline cancellation charges

Hello,

I had booked Air India ticket (DOHA - DELHI) on EaseMyTrip.com (Booking ID no: EMT[protected], PNR No: 677JEP). When I cancelled the ticket, EaseMyTrip charged me INR 6593 (approx 300 Qatari Rial) as Airline Cancellation Fee. When I called Air India call centre, they informed me that the airline cancellation charges for my ticket are only 110 Qatari Rial (approx 2500 INR).

I have written multiple emails...
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P
Palak7788
Oct 16, 2022
Oct 18, 2022
This thread was updated on Oct 18, 2022
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Flight ticket not received

I have booked the Air india flight from dubai to delhi on 14th Oct 2022 at 1:45 PM. through Easemytrip.com

AED380 was deducted from my bank account but no booking ID was generated. Attached the screenshot.

When i contacted their customer service, they informed me that ticket is put on hold as fare has been changed for the flight.

So i informed them to refund my money as its issue from their end....
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P
Oct 15, 2022
Oct 18, 2022
This thread was updated on Oct 18, 2022
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Air ticket price shown in INR but amount deducted in AED

Air ticket bought from Easemytrip app and the price was shown as 932INR but the amount deducted was 932AED.

Booking ID-EMTAE371020

Many mails and Customer care phone calls but no result....
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A
Akanksha Nanhet
from Ghumarwin, Himachal Pradesh
Oct 14, 2022
Oct 16, 2022
This thread was updated on Oct 16, 2022
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Flight booking not confirmed and money taken

I booked a flight from hyderabad to delhi from ease my trip and paid Rs.6000 approximately. But till yet the ticket confirmation is not received and it is showing as pending. I clled so many times to the customer care of emt, no response. No response from chatbot too. Such a pathetic service.
My booking ref is EMT[protected]...
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