EaseMyTrip.com Complaints & Reviews

I had tried to make a flight booking from EaseMyTrip mobile app from PNQ to MAA for 9th Jan 2023 on 13th Dec 2022, The booking failed but the money got debited from my account four times. When I called customer care they are not cooperative and had no details of the refund. I also called my bank and provided the CRN number of the transaction and still, there is no resolution or proper response.
Rs 7334 was debited four times

Also, there is a booking that I had made on the 18th of Aug 2022, the flight was delayed and I had to cancel the ticket and was eligible for a full refund (also submitted the letter from Airline regarding a full refund), but to date, I have not received the refund amount

Rs 16712 refund pending since 18th Aug 2022

I have booked one flight ticket from Sharjah to Lucknow with a date of journey of the 3rd of November, booked on the 8th of September with a PNR of TPHIKW on an Indigo flight. Due to some personal issues, I had cancelled this ticket through the Easeasemytrip.com website.
As clearly stated on the website and on the ticket copy, the cancellation charges are INR 5, 000 before 72 hours of the flight departure and INR 5, 000 within 72 hours to 4 hours of the flight departure. As per this policy, I had cancelled my ticket on the 16th of October, as per policy they can charge me INR 4, 500 plus 500 (service charges), totaling INR 5, 000 which is mentioned in the ticket copy.
As per policy charges: INR 4, 500 +500 (service charges), = INR 5, 0000
Actual Charged me: INR 6, 597 (Paid amount INR 9, 898- Refunded Amount INR 3, 300)
Over Charges: INR 1, 597

Since the 9th of November, I have been asking for a refund of my extra charge amount, but they have still not given me a satisfactory answer.
My concern is, if you have mentioned the cancellation penalty on the website, why are you charging us more than the value? Who has authorized them to do that?
Find below commitment:
We would like to inform you that as checked we have already processed the correct refund to you as per airline fare rules. (on 10th Nov’22)
The sale purchase difference with airline is something that is borne by us. (on 12th Nov’22)
Sorry for the inconvenience caused to you. We would like to inform you that our concern team is working on your query. Kindly wait for some time we will update you shortly for the same. (on 17th Nov’22)
Till now they haven’t give respond to my email.

I have attached the ticket copy and all the communication for your reference.
Regards,
Nuruddin shaikh

Ease my trip sending unwanted offers and travel deals to the number,
no longer using the app and not wanting any offers also.

still getting such messages.
which seems irrelevant and annoying, kindly look into the complaint.

I wanted to use multiple Easemytrip vouchers, that I obtained by redeeming my HDFC Credit Card points. The customer rep on the phone said it should be possible, when I could not do it. He guided me to enter the first voucher number [protected] and click on "Redeem". After that, he asked me to enter the second voucher number [protected], and click on "Redeem". It replaced the first voucher. I dd not complete the transaction. Later, I got a mail from Mohd Zuber saying they only allow one voucher per booking. I asked him to refund the values to the 2 vouchers not used, and he promised it was done. It was not done when I checked again. After that, no one has replied to my emails and no one has refunded those vouchers. I am currently losing 5000 INR in those vouchers. The case number is EMT_[protected].

Dear team,

This is in reference to subject whereby I had booked flight ticket from Mumbai to Kochi on 10-Nov-22 for traveling date 19-Nov-22 for 6 passengers.

Post booking I observed that for 1 of the customer spelling was incorrect.

I immediately called your call centre and they confirmed that they have deleted the customer name from the PNR and there would be no charges.

I have not yet received the amount for the cancelled ticket.

Request you to check and revert.

Regards
Francis Fernandes
[protected]

I want CEO to hear calls taken by Zaid Ahmed on 02nd Dec early morning post 3:30AM to 7:00AM

He should be terminated from the organisation after hearing his call.

EaseMyTrip Customer Service SUCKS!!!

Requested for a call back from a supervisor Jayant Sharma. Haven’t received any call yet.

My problem is still not resolved.

I have booked the flight ticket through Easemytrip having following details

EMT Reference No. EMT[protected]
PNR No. 5O2C4M
Tickets Nos:[protected] / 1019 / 1020 /1021
No. of Passengers: 04
Airline: Air Vistara
Date of Travel: 06/11/2022
Date of Cancellation: 27/12/2022

I have cancelled the ticket directly through Airline Vistara due to flight rescheduling on full refund basis and till now easemytrip has not processed my refund.

I was booking the ticket from leh to delhi through easemytrip. The total fare was showing 193 rupees. While booking the fare shows in rupees and payment deducted in AED. Please resolve my issue as soon as possible. Please refund my balance amount rupees 4105.75 (4298.75 - 193 =4105.75) as soon as possible because booking amount is only 193 rupees and deducted amount from my credit card is 4298.75. the screen shots are available with me

Regarding booking id: EMT[protected]

A few days before the flight date I requested Easemytrip if they could get me a full refund for medical reasons, and I was told that they would help, and to write to their customer care email address ([protected]@easemytrip.com) with the doctor's prescription attached. I was told that the request would be forwarded to the airline and I would be called back with a resolution. I received no callback, the flight day came and finally, the ticket was canceled due to a no-show which meant a Re 1 refund!

Even if the airline did not agree to the refund, at the bare minimum Easemytrip should have informed me so that I could apply for a regular cancellation refund (non-medical) which would have meant at least a refund of 2, 000 to 3, 000

I ended up losing that money because of their carelessness

After that, I have already raised this issue twice with their phone customer care, but they say they can't do anything about it!

I've booked the flight ticket (PNR- 5EALKO) from Hyderabad to Mumbai and added seat preference as 18F (window seat) and I paid ₹150/- more for this, and now when I try to web check in Vistara website, I get 22E (middle Seat) instead of 18F (window seat). And even after multiple there is no response from the customer service.
Details:

PNR- 5EALKO...

I had tried to book bus ticket from Mumbai to Bengaluru from easemy trip. My amount is debited from my account but bus ticket is not booked.The status of bus ticket is rejected. So do needful.PFA bus ticket pdf.

Easemy trip E-ticket
Booking ID: EMT[protected]
Booking on - Mon, 14 November 2022 7:32 PM
Journey date : 18th November 2022.

Plz do needful..Refund my money back..or send a ticket

Hi Team,

I did my booking for mumbai to bangalore today at 1.37 am. Money got deducted but haven't got any condition email on booking or got any PNR.

Booking done via [protected]@gmail.com

1. I Purchased tickets from EaseMyTrip on Oct 16. Booking reference EMT[protected]
2. I was displayed a price of Rs 61, 426 which included a discount of Rs 5200
3. Actual price charged was Rs 64, 926
4. There was a lower discount applied (Rs 1700) which accounted for all the discrepency.
5. I recreated the same ticket again to see if the prices had changed. They had not. The displayed prices were still Rs 61, 426
6. I made multiple emails to their reps sharing sreenshots from their displayed price and other details. They say that airline prices are dynamic and that changed. That is not what the evidence shows. The airline charged the same price as displayed. And same price on the recreated ticket in step 5. Then they said that discounts were dynamic and some code may have changed, but that was also incorrect since I was able to recreate the same discount again immediately after the purchase.
7. On escalations the reps continue to repeat the same line that airline prices changed while providing no counter evidence that actually occurred or taking note of the evidence that I shared in my screenshots.

The site acted incorrectly by not honoring the displayed price/discount and should refund the difference Rs 3500

Money debited but ticket still pending

This is the first time, I have booked flight from ease my trip and the experience is pathetic. Money debited but no confirmation received even after an hour. Appalling

Booking ID EMT[protected]

I booked 2 tickets, my money was deducted from the credit card and I didn't get a ticket confirmation in my mail. I call EaseMyTrip customer care and she told me that she is able to see only one ticket in the name of Mr Karan Kapoor but nor able to confirm that ticket because the money I not issued by your concerned bank. Regarding the second ticket, she said we didn't get any bookings. Then I share my statement which shows 2 transitions on the name of easymytrip.com and also shared the authorisation number given by my bank for those payments. Again they denied the payment received. Then again I talk to EaseMyTrip and explain the situation that they both are going on honeymoon and why I sent you my account details and how you are not able to find another booking because on the EaseMyTrip website we are not able to reach at payment gateway without selecting the ticket as well as adding information of the passenger. Then she said we are going to put a note that either we confirm both tickets or we are not going to confirm a single ticket even if we receive payment also and at the same time she suggested me to book tickets again. I booked both tickets again but what I see they confirm the old single ticket of Karan after 48 hours. When I contacted customer care they said our senior will call you but I didn't get any call. When I mail them the representative "Deepamshu Joshi" reverted have a safe journey sir without answering my query and even without resolving my query.

I tried to book a ticket from Guwahati to Kolkata on 5th November through Easemytrip app. My money got debited instantly but I didn't recieve any confirmation mail or booking. The customer care number provided in the app is bogus. So is the WhatsApp number. Kindly help

I got this SMS.

Dear GO FIRST Flyer! Your booking ref:(LEFEJX) (27Nov'22), (G8-422) (DEL-HYD) has changed due to operational reasons.

When I try to retrieve booking. it shows booking code is not valid.

I want to cancel this booking and need full refund.

Booking id EMT[protected]. We're trying to reschedule a ticket so our daughter can accompanied by her father on a flight from Bangalore to Goa. Her grandmother's ticket has to be cancelled as she is being rushed for valve replacement procedure. We're not able to get theu to customer care of easemytrip or the airline. Thank you for your help

I have asked EaseMyTrip three times to delete my account. They write back and deliberately ignore my request, offering to change my communciation settings or similar rather than actually delete the account. I am uhappy with this company and do not wish to use their service ever again - as such, I would like them to fully delete my account and put my data beyond use. This is a legal obligation for the company. The account must be deleted, fully, and be completely inaccessbile. Please comply.