EaseMyTrip.com Complaints & Reviews

I had a flight on 29/12/22, from Guwahati to pasighat via tezpur(one stop). On reaching tezpur, flight got cancelled reason being low visibility as per told by the captain and they assured us to refund full amount. I was told to cancel the flight from 'ease my trip' and claim the amount..
I have called 'ease my trip' many a times, every time tells me they are looking into it but still so far no results

I made the bookings for my travel from Ease my trip.
Complaint: I didn't receive my identity card from the embassy as it had been with them for more than 3 months, so I asked Easemytrip to reschedule my flight or if I could avail myself of any voucher (as I still haven't received the required documents.). They didn't cooperate with my mail. I am a student and despite letting them know I wanted to reschedule my flight; I didn't receive any proper response from them.

I am very disappointed with how unprofessional their customer services are. If I had received a timely response from them, I wouldn't have lost this much amount of money.

Take their services on your own risk.

BOOKING I.D- EMT97657104

Already 6 working days are over but till now I have not received my cancellation refund of my flight ticket to my bank account. I have already shared my bank statement to their email i.d at- [protected]@easemytrip.com but no response. Every time when I called to their customer care they are delaying by saying that, more 48 hours I have to wait. Can you please help me in this regards?

We have successfully credited vide UPI Bank Reference ID[protected] for payment 21160₹ which is fully successful transaction and credited linked with ease my trip
ea******[protected]@icici bank account no through Amazon Pay application.

Still company is not reverting on said bank UPI transaction the tickets.Its more than 24 hours we are facing constant non cooperative reply from company call centre in this matter.

We require either confirmation on failed bank reference I'd[protected] or tickets non of which answered to us by ease my trip customer care.

I had booked a ticket from Hyderabad to Howrah on 23rd Dec. My booking Id is EMT[protected]. But it got rejected due to no seat availability. It's been 10 to 11 days EXCLUDING SATURDAY AND SUNDAY. We have called repeatedly but they keep putting us on waiting and then hung the call. It's very harassing repeatedly call them keep chasing them for our own money. we also went to bank for this 2 times. Now it's very irritating I want my money 11, 496 back.

I booked from easemytrip and paid through UPI for the flight from Mumbai to Delhi, Vistara on 6 Jan 23.10 PM. the payment was deducted and the sever didnt pick the payment and booking was not confirmed.
Booking id- EMT[protected]
Payment reference[protected]

I was rescheduling my flight but the site got stuck couldn't completed the payment and now it's showing Failed in the status... Neither I'm able to reschedule the flight nor I'm able to cancel the flight

I was rescheduling my flight but the site got stuck and now after re-logging it's showing me failed in my status... Neither I'm able to reschedule it again and nor I'm able to cancel the flight

I accidently created an account on ease my trip. I tried to delete it by looking into the account but couldn't find an option 'to delete'. Why doesn't ease my trip have an option to delete while every other site does.
This is very annoying so please help me out. I would be very pleased if you could delete it permanently for me. Kindly do the needful....

I tried to book bus ticket Katpadi to Hyderabad from EaseMyTrip. Money debited from my account but ticked not booked. When I am trying to contact EaseMyTrip customer care through what’s up they are asking PNR.
Here my money debited from account. But I didn’t receive the ticket.
When I am trying to call customer care no response from their end..
I have attached screenshot for money debited from my account..
Pls advise someone what to do…

Dear Chintan Vithalbhai
Your Booking EMT[protected] is Pending with EASEMYTRIP
Departure Details:
PNR : Pending(Vistara )
Sector: Mumbai-New Delhi
Date: 29Dec2022, 06:30

Booking is still pending for tomorrow flight. Please check soon.

Hello,
I'm waiting for a very long time from the last conference call in which you people(Monika from EMT and Elly from Cathay Pacific) and you both agreed for full refund against the 24hr policy. Cathay Pacific lady told to cancel the flight and company will provide the full refund. But EMT didn't cancel the flight within 24hr, and due to some miscommunication 2 tickets were booked of same Person in same flight on same date. And you people have taken it for granted. This is not acceptable. You've to cancel one ticket and as you've told that you'll give full refund against cancellation. It's a hard earned money. Do not spoil your reputation by doing all this things, and breaking your customers promise. Kindly cancel one ticket and 100% refund it asap. Booking ID(cancelled ticket) EMT[protected], another ticket which was booked with booking ID EMT[protected]

Date of incident - 19th De 2022
Client number- EMT_[protected]
Issue: I have cancelled my flight for travel from Jakarta to Bali and Bali to Jakarta after getting confirmation from easemytrip over email and whatsapp that I will get full refund if I cancel it before 72 hours.

After that as per the steps explained by them, I have applied the cancellation for the full refund. Now, last Friday I got email from easemytrip that my cancellation is rejected and ticket is open. I talked to their customer care and one of their customer care executive Shivani told me to again apply for a refund under same category, they have the confirmation from airlines now. Same thing she has communicated to me over whatspp. Now, its more than 3 days and I have been continuously following up with them and asking them to connect me with some senior person. I have spend almost 60, 000 INR on the tickets and their team is just revolving me round and round and not giving me the correct answer.

Easemytrip has given me the confirmation for full refund over email so now it is your responsibility to connect with airlines and give me my refund back.

I have talked to almost 10+ customer care executives and everyone comes up always with a new story.

I request you to kindly look into this matter as 60K is not a small amount and its panicking me now alot. It is almost a month salary for someone.

I have booked the ticket with booking ID IMT[protected] through ur website from Delhi to Canada over Japan airline.
In the last moment boarding pass desk was denied to travell because of transit visa required o[censored]SA, though, I have canada visa and regarding the transit visa website were not validated at the booking time as if it was required then why not taken the detail of that at booking time so that will not proceed my booking.
Resulting that at last moment we have to booked another ticket in rush by another airline and cancelled the above ticket.
My concern is regarding the refund amount has not processed as expected as It was the website flaw or was intentional.
This is request to you please processed the refund with nominal cancellation charges so that going forward can maintain the relationship with ur website for going forward booking in future.

Anticipating positive response you soon.

Thanks,
Harsimran
[protected]

I booked 3 tickets through easemytrip with booking id :- EMT[protected] which got cancelled and airlines falsely stated that customer cancelled tickets through their website. I immediately had to make new bookings due to this fraud which cost me higher 10000 Rs. as i would not get my visa issued without my return tickets. now easemytrip issued me refund for the tickets deducting cancellation charges of airlines 13500/- Rs. and 1500 Rs. of easemytrip. i got refund of my bookings which i had never cancelled. So When i asking for waiver of cancellation charges which i never cancelled easemytrip not giving me the same. i bared the cost of 10000 Rs. higher for making new bookings plus 15000 Rs. cancellation charges i want back. Easemytrip waiting for airline reply from 15 days and no reply from airline. A family Customer like me should be suffered from such fraud and should be given waiver and money back. Also attaching you a new bookings made at the same time due to this fraud for the proof.

We are a group of 4 with Travel tickets booked by INDIGO carrier by Easymytrip.com. One flight from Shillong to Imphal was cancelled by the Airline due to some technical/logistics issues. The Airline refunded complete amount to Easymytrip.com. I received Invoice accordingly. But Easymytrip discounted Rs.3200/- in total and only refunded Rs.6604.
My Flight details are as follows:
1. Flight No : 6E - 7961
2. PNR : MMYVYS
3. Date : 16-Nov-2022
4. GST Invoice Number : MG2222311AA02641

This is a small amount and Easymytrip should NOT loose a loyal customer like me for a small amount of 3k.

My ask is simple... Since the flight got cancelled by the airline, just give me full refund. Infact I had to incure many more expenses due to this as my complete onwards journey, hotel reservations had to be cancelled and replanned.

Looking forward for a favourable response from your end.

Else I will be a completely dissatisfied customer and will have to escalate this issue to other destinations like INDIGO and express my bad experiance thro various social channels.

Regards, BALAJI A N
[protected]

My flight was canceled by the airline on the 18th of Nov. 2022.
I call EaseMyTrip (EMT) and registered a cancellation request.
Then the worst part of my life started. I call after a week and EMT told me to get mail from the airline and so on. I do that. Then they started making me round and round. We didn't get a refund and so on, wait for 48 hrs / 72 hrs.

As I recharged for international calls and call airline customer service (Jazeera). They already refunded on the same day to EMT (18th of Nov.)
Also told me the amount they refunded. And mail too with written that they refunded.

Even one day I call from EMT to say that my refund is initiated and got mail soon. But now they denied that they did not call me and the refund does still not get from the airline.

how is it possible?
Still day they told me to wait for 72 hrs and gave the same answer and did not at least contact the airlines from their end. I request them and they try to contact them hope so.

I had tried to make a flight booking from EaseMyTrip mobile app from PNQ to MAA for 9th Jan 2023 on 13th Dec 2022, The booking failed but the money got debited from my account four times. When I called customer care they are not cooperative and had no details of the refund. I also called my bank and provided the CRN number of the transaction and still, there is no resolution or proper response.
Rs 7334 was debited four times

Also, there is a booking that I had made on the 18th of Aug 2022, the flight was delayed and I had to cancel the ticket and was eligible for a full refund (also submitted the letter from Airline regarding a full refund), but to date, I have not received the refund amount

Rs 16712 refund pending since 18th Aug 2022

I have booked one flight ticket from Sharjah to Lucknow with a date of journey of the 3rd of November, booked on the 8th of September with a PNR of TPHIKW on an Indigo flight. Due to some personal issues, I had cancelled this ticket through the Easeasemytrip.com website.
As clearly stated on the website and on the ticket copy, the cancellation charges are INR 5, 000 before 72 hours of the flight departure and INR 5, 000 within 72 hours to 4 hours of the flight departure. As per this policy, I had cancelled my ticket on the 16th of October, as per policy they can charge me INR 4, 500 plus 500 (service charges), totaling INR 5, 000 which is mentioned in the ticket copy.
As per policy charges: INR 4, 500 +500 (service charges), = INR 5, 0000
Actual Charged me: INR 6, 597 (Paid amount INR 9, 898- Refunded Amount INR 3, 300)
Over Charges: INR 1, 597

Since the 9th of November, I have been asking for a refund of my extra charge amount, but they have still not given me a satisfactory answer.
My concern is, if you have mentioned the cancellation penalty on the website, why are you charging us more than the value? Who has authorized them to do that?
Find below commitment:
We would like to inform you that as checked we have already processed the correct refund to you as per airline fare rules. (on 10th Nov’22)
The sale purchase difference with airline is something that is borne by us. (on 12th Nov’22)
Sorry for the inconvenience caused to you. We would like to inform you that our concern team is working on your query. Kindly wait for some time we will update you shortly for the same. (on 17th Nov’22)
Till now they haven’t give respond to my email.

I have attached the ticket copy and all the communication for your reference.
Regards,
Nuruddin shaikh

Ease my trip sending unwanted offers and travel deals to the number,
no longer using the app and not wanting any offers also.

still getting such messages.
which seems irrelevant and annoying, kindly look into the complaint.