EaseMyTrip.com Complaints & Reviews

Hi Team,

I did my booking for mumbai to bangalore today at 1.37 am. Money got deducted but haven't got any condition email on booking or got any PNR.

Booking done via [protected]@gmail.com

1. I Purchased tickets from EaseMyTrip on Oct 16. Booking reference EMT[protected]
2. I was displayed a price of Rs 61, 426 which included a discount of Rs 5200
3. Actual price charged was Rs 64, 926
4. There was a lower discount applied (Rs 1700) which accounted for all the discrepency.
5. I recreated the same ticket again to see if the prices had changed. They had not. The displayed prices were still Rs 61, 426
6. I made multiple emails to their reps sharing sreenshots from their displayed price and other details. They say that airline prices are dynamic and that changed. That is not what the evidence shows. The airline charged the same price as displayed. And same price on the recreated ticket in step 5. Then they said that discounts were dynamic and some code may have changed, but that was also incorrect since I was able to recreate the same discount again immediately after the purchase.
7. On escalations the reps continue to repeat the same line that airline prices changed while providing no counter evidence that actually occurred or taking note of the evidence that I shared in my screenshots.

The site acted incorrectly by not honoring the displayed price/discount and should refund the difference Rs 3500

Money debited but ticket still pending

This is the first time, I have booked flight from ease my trip and the experience is pathetic. Money debited but no confirmation received even after an hour. Appalling

Booking ID EMT[protected]

I booked 2 tickets, my money was deducted from the credit card and I didn't get a ticket confirmation in my mail. I call EaseMyTrip customer care and she told me that she is able to see only one ticket in the name of Mr Karan Kapoor but nor able to confirm that ticket because the money I not issued by your concerned bank. Regarding the second ticket, she said we didn't get any bookings. Then I share my statement which shows 2 transitions on the name of easymytrip.com and also shared the authorisation number given by my bank for those payments. Again they denied the payment received. Then again I talk to EaseMyTrip and explain the situation that they both are going on honeymoon and why I sent you my account details and how you are not able to find another booking because on the EaseMyTrip website we are not able to reach at payment gateway without selecting the ticket as well as adding information of the passenger. Then she said we are going to put a note that either we confirm both tickets or we are not going to confirm a single ticket even if we receive payment also and at the same time she suggested me to book tickets again. I booked both tickets again but what I see they confirm the old single ticket of Karan after 48 hours. When I contacted customer care they said our senior will call you but I didn't get any call. When I mail them the representative "Deepamshu Joshi" reverted have a safe journey sir without answering my query and even without resolving my query.

I tried to book a ticket from Guwahati to Kolkata on 5th November through Easemytrip app. My money got debited instantly but I didn't recieve any confirmation mail or booking. The customer care number provided in the app is bogus. So is the WhatsApp number. Kindly help

I got this SMS.

Dear GO FIRST Flyer! Your booking ref:(LEFEJX) (27Nov'22), (G8-422) (DEL-HYD) has changed due to operational reasons.

When I try to retrieve booking. it shows booking code is not valid.

I want to cancel this booking and need full refund.

Booking id EMT[protected]. We're trying to reschedule a ticket so our daughter can accompanied by her father on a flight from Bangalore to Goa. Her grandmother's ticket has to be cancelled as she is being rushed for valve replacement procedure. We're not able to get theu to customer care of easemytrip or the airline. Thank you for your help

I have asked EaseMyTrip three times to delete my account. They write back and deliberately ignore my request, offering to change my communciation settings or similar rather than actually delete the account. I am uhappy with this company and do not wish to use their service ever again - as such, I would like them to fully delete my account and put my data beyond use. This is a legal obligation for the company. The account must be deleted, fully, and be completely inaccessbile. Please comply.

I booked a flight from 'A' to 'B' and 'B' to 'C' but one of the airlines (A to B) canceled my flight so I had to cancel the second flight as well which I did after confirming from the Easemytrip customer care rep who confirmed that I'll receive the full amount since the flight got canceled by the airline. But, it's been more than 3 months, and I have not received the full amount yet. Please help me in getting my full amount back. I tried reaching out to their support team recently but they're not entertaining this at all.

I, Rajesh Kumar booked my flights from the smartbuy360 platform with Order ID[protected] and EASEMYTRIP ID:EMT[protected] dated 19 september 2022.
My flight was cancelled by Airlines (Spicejet), and even then the cancellation charges were deducted from my side whereas there was no role of me and in no way i should be charged for the actions of the airlines. The airlines have assured me full refund for my money but in EASEMYTRIP Dashboard i was only refunded for 34, 480/- inspite of total amount of 38, 680/-. The Partner agency has deducted the travel partner cancellation charges of INR 300/- per person per sector and the convenience fee from my refundable amount whereas i was not liable for any kind of charges as Airlines itself cancelled the flight. So it is my kind request that my full amount be refunded without any kind of deduction from it.

PLEASE DELETE PROFILE FROM EASEMYTRIP WEBSITE.
Worst Service...everything is messed up...
please delete profile associated with email id b.[protected]@gmail.com

Dear EaseMyTrip Team, let me share my bad experience with your booking site.

On 13th September we made family booking for 23 passengers on GoAir flight G8 501 traveling from Hyderabad to Cochin on12th Nov 22.

On 27th Sep, by sighting technical reason airlines has cancelled the flight 45 days before the actual journey without any alternate arrangements being made.

Though the airlines has completely refunded the bases fare, taxes & fees, but EaseMyTrip has deducted the conveyance charges of ₹300 per passenger which is about ₹6, 900/-

Even after multiple follow ups with the EasyMyTrip call center team couldn't resolve the issue and we have been given different reasons.

Now we all feel that we have been betrayed and cheated by EaseMyTrip booking site and has entirely spoiled our travel plans. It’s our big mistake for keeping trust and choosing EaseMyTrip. So be careful with EaseMyTrip site.

PNR No’s
J5ZRSI
TBPGWT
Q9EQSZ

Dear EaseMyTrip Team, let me share my bad experience with your booking site.

On 13th September we made family booking for 23 passengers on GoAir flight G8 501 traveling from Hyderabad to Cochin on12th Nov 22.

On 27th Sep, by sighting technical reason airlines has cancelled the flight 45 days before the actual journey without any alternate arrangements being made.

Though the airlines has completely refunded the bases fare, taxes & fees, but EaseMyTrip has deducted the conveyance charges of ₹300 per passenger which is about ₹6, 900/-

Even after multiple follow ups with the EasyMyTrip call center team couldn't resolve the issue and we have been given different reasons.

Now we all feel that we have been betrayed and cheated by EaseMyTrip booking site and has entirely spoiled our travel plans. It’s our big mistake for keeping trust and choosing EaseMyTrip. So be careful with EaseMyTrip site.

PNR No’s
J5ZRSI
TBPGWT
Q9EQSZ

On the 4th October I bought my ticket to go to from Delhi to El Salvador on January. On 6th October I received 2 emails: 1st that the segment from El Salvador to Dubai on 1st February was changed and later that it was cancelled and they didn't give me any option to reschedule it, so I tried my best to contact them until finally they sent me little by little some options of itinerary. They rescheduled in a itinerary that only they can understand that I arrive to Dubai on the 3rd February instead on the 2nd, and through Toronto, which is very complicated to me to request the visa from there. Since then, I'm insisting them to change it to 31 January but it is through USA from where I have visa, but i was told that I have to pay 35862 INR for "the change". So does it mean that customer has to pay for their "errors"????? This is really unfair!!!

I am here to file a bug in your system, I booked a Indigo Flight using Easemytrip site but when i go for web check-in using Indigo's site i was getting error finding booking reference id .

The issue what i found was not with the booking reference id provided by easemytrip or Airline PNR . It is the mail id used by easemytrip while booking the ticket for me . Easemytrip should have used my personal / customer's mail for any booking instead easemytrip used [protected]@easemytrip.com which is wrong and painful for any individual when they try for web check-in .
This needs to be resolved in the system . I report this as a system bug .

I had booked two flights from Dehradun to Delhi and back Delhi to Dehradun of SpiceJet through EaseMy trip Portal via pnr nos. Y9TVJF and CJRDRB respectively both the flights were canceled by the spiceJet and refunded money to EaseMytrip on 11th September but they have not given that amount to me till date. i have exchanged several mails with them but did not get the solution, I also spoke to their representatives many time and they said you are B2B customer we cannot help you our B2C customer care representative would call you and I never received call from them. when I go to their portal I could not find my booking details, until I cancel my flight bookings on ease my trip site I will not get my refund this is what their representative told me. it is very frustrating to get our money from Ease My trip. please help!

The refund for Spicejet PNR BG44X processed by Airline on 14th September, 2022 has not been credited till date[protected],

Ravinder Bhat

They are taking the bookings, not booking the tickets, and debiting the amount from the bank and then no one is there to respond you

They are using your money

I just came to file a complaint, but i saw similar things happened with everyone, that means this is done intentionally by the company.

They are using the money and after multiple follow ups, they might refund you

Strict action needs to be taken against them for this kind of business ethics

Hello,

I had booked Air India ticket (DOHA - DELHI) on EaseMyTrip.com (Booking ID no: EMT[protected], PNR No: 677JEP). When I cancelled the ticket, EaseMyTrip charged me INR 6593 (approx 300 Qatari Rial) as Airline Cancellation Fee. When I called Air India call centre, they informed me that the airline cancellation charges for my ticket are only 110 Qatari Rial (approx 2500 INR).

I have written multiple emails to EaseMyTrip.com support team regarding the incorrect Airline cancellation charges, they kept on asking for the written email from Air India.

I also wrote to Air India support team and they are not willing to provide the written confirmation on the cancellation charges. They are confirming the cancellation charges over phone call. I even shared the voice call recording of my communication with Air India staff but EaseMyTrip is not accepting that. They are insisting on email confirmation from Air India.

I am in a fix right now. EaseMyTrip wants email from Air India whereas Air India is not ready to provide email confirmation on the cancellation charges.

Multiple emails to EaseMyTrip and Air India hasn't helped in resolving the issue.

Hence, I have decided not to book any tickets with EaseMyTrip.com in future. I will book tickets directly with Airline as it's hassle free to get proper refund from Airlines directly.

I also recommend others not to use EaseMyTrip for booking the tickets (specially if there are any chances of cancelling the tickets).

Regards
Vineet