EaseMyTrip.com Complaints & Reviews

I had booked a flight ticket from Guwahati to New Delhi some time back and its status is still showing pending even though a booking for the return flight through the same airline through their official website showed confirmation the moment I completed the booking.

The booking ID is: EMT[protected]

Could you please look into it at the earliest as its holiday season and the prices are continuously spiking each day and I would have to rebook the flight if this doesn't go through. Thanks!

I want to delete permanently my ease my trip account but I couldn't find option to delete. Kindly provide link for permanently deletion of my account.

I had booked tickets through ease my trip from Pune to patna on September 16. On first time the payment was unsuccessful but the amount got debited from my credit card. The gateway said the amount will be refunded within 24 hrs.but did not receive the amount. Please suggest ASAP

I am unable to delete my ease my trip account permanently, as i have not found any delete account option. So request to delete it permanently.

I have booked a flight ticket PNR no. GUH3UK ID EMT[protected] through easemytrip for 1st sept. 2022 for Delta Airlines flights but the time of boarding their flying partner KLM royal Dutch not allow me to board as per them there is two layovers and I have to take permission for layovers. Earlier I have taken the confirmation from Delta Airlines as per them there is no need of permission/visa if the passenger not leave Layover Airport. I have conveyed this message to easemytrip but matter not resolved. I am left any other option but to cancel the ticket. Easemytrip hold complete my money by giving reason Aiport give no show reason and we are not responsible to return your money. I do not understand what type agency it is. Easemytrip is only for making money. Total fraud agency.

Dear team,
My booking id EMT[protected].There was no information about self transfer/transit visa requirements mentioned in the website. After i booked, when i checked with airlines i got to know that i need to self transfer my luggage from one terminal to other.And when i called up customer support for visa requirements, first time they said there Transit visa is not required but next time when i called they said i need to check with airlines or embassy for visa information.

As per communication with airline Indigo that they have processed for full refund on my ticket which was booked on 2nd august for GAU to Pune for 7th October 2022, EMT[protected] but after several on call with EaseMyTrip officials, they denying of getting full refund on my tickets, where as I am having call records of indigo people that they have processed my full refund to easemytrip portal. If you want i can share voice recording too.

My Booking ID EMT[protected]. Booked 3 tickets from Pune to Chennai for 6th Nov 2022. Ticked not booked and refund not received. Ticked Booed amount for 3 persons is Rs 15, 936.00

No response received for my mails and calls. Please try to resolve the issue and get me the refund.

I had booked a flight from Thiruvanathapuram to New Delhi through easemytrip booking ID: EMT[protected] and had cancelled it on 7th September 2022, four hours before departure. As per airlines policy, I am subjected to cancellation fee of Rs. 3180 and it is also mentioned in my ticket but easemytrip has charged Rs.9635 as cancellation fee and has refunded only Rs. 1719 instead of Rs. 8774. I would like to have the remaining amount refunded to my account.
The screenshots have been attached herewith.
Thank You

Sir,
I booked two air tickets from Bangalore to Varanasi on 26.06.2022 & I cancelled the same seperately on 31.08.2022 with reference No. EMT[protected]. On the same day I got the refund for one ticket amounting to Rs 3759/- and I didn't receive another amount (Rs.3759/-). On taking up the matter with their call center, they are not giving any proper reply and simply telling that refund is completed and to wait for 5 days. I insisted them to provide the remittance reference numbers for both tickets to enable me to verify the cancellation of which ticket the refund has not come. They gave me only one reference number[protected] dt. 31.08.2022) amounting to Rs.3759/- but, they are not giving another reference number. It clearly shows they have not refunded and in their app they are showing both the cancellations are refunded. Despite my repeated requests through call center / mail to '[protected]@easemytrip.com' there is no response. Now they have blocked my email id and whatever mail sent is bounced back.
I am senior citizen and unable to withstand the stress.

1. Booked my ticket DEL-LAX-DEL on 30th Aug. 22. EMT[protected]. T&C before making payment ( proof avialble), mention cancellation charge of INR 13, 582/- per pessenger for Del-Lax-Del sector as round trip. After payment, ticket is issued with cancellation charges of INR 13, 582 + INR 13, 582 i.e. twice of what was committed on website.

2. Booked call back by Sr. team thrice with Zero result.

3. Not providing clarity on re-scheduling charges.

Hi team,

I had booked a ticket from Pune to Hyderabad through easemytrip app. And ticket got confirmed on 7th Aug 2022 at 00:25 AM. But bus operator didn't allowed me to travel on that ticket confirmed date and said it got booked for 8th Aug 2022 at 00:25AM.
Please help me to resolve the issue as i had already communicated with easemytrip customer care support and that time itself they got to know the issue is at their itself due to miscommunications.But till yet i didn't get any update on this for getting my refund back. I'm following up from long time and EMT is not responding even dropping lot of mails against the concern.
Kindly do the needful and help me with the same.
Mail ID while booking: [protected]@gmail.com
Booking ID : EMT[protected]
Mobile: [protected]

Dear Sir,
I had booked flights ticket on 21/10/2021 from Mumbai to Goa by Booking ID No. EMT 89083119 for 29th January 2022.with PNR No.HSZ6X and
booked flights ticket on 21/10/2021 from Indore to Mumbai by Booking ID No.EMT 89083031 for 26th January 2022.with PNR No.XEL8D
But during the travelling time the cases of Carona started again and there was uncertainty from Airline side for flights.
Then we approach to Airlines for the flight tickets they made our ticket open for a year till 21 Oct 2022 to travel any where through their airlines according to their guidelines
Today I visited to airlines for further booking of this ticket but from the airline side they told me that your online agent had cancelled your ticket on 29/07/2022 and taken the refund back
This is to inform you that without prior notice how you can cancel my ticket where I have to travel on same ticket which was allotted by airline
The open ticket copy from airlines is enclosed with this email.
From your side no information or mail had sent to me for any cancellation nor any refund is transfer in my account
This is to inform you that you had done very wrong way without our concerned you cancelled our ticket which is great mistake done from your side where my tickets are still in open condition
Kindly go through the matter reply as soon as possible otherwise I will take legal action against you and your mistake
Are you getting my problem or not this not a proper solution from your side
My query is that my ticket was open till 21/10/2022 by airlines but from your side my ticket was cancelled on 29/07/2022 and you took the refund of that ticket
Still I was awaiting to travel on same ticket before 21/10/2022 but when I contact to airlines they reported that your ticket is cancelled by your online agent that is easemytrip, now you are not eligible to travel on same ticket that make me harass not to travel on same ticket which was my right
The mistake you made is not tolerable.
Now I am asking you to refund my full amount back still my goodness is not asking you the suffered amount but I think that you people nethier want to understand my problem nor you want to contact me on my mobile to settle the mistake done by you
How will be the faith on your Application a common man can do
Kindly send me the detail of your higher authority so that I can contact
Waiting for your proper response

Thanking you

Sent from Yahoo Mail on Android

I had requested Easemytrip to reschedule my ticket and called numerous times to be told that they will callback, which I haven’t received for more than a week
Hence raising this complaint to make them aware of their appalling customer service

We bought two senior citizens tkts for medical reasons on 5th September and after transaction was completed the tkts were pending.
After three days when we contacted they are saying that they are sorry and will return the amount.as senior citizens tkts are not there.
They didn't inform us about this for the last three days
IS THIS A JOKE.
NOW THE TKTS HAVE TRIPLED AND HOW DO YOU EXPECT SENIOR CITIZENS TO BUY TKTS AGAIN.
THIS IS NOT EXPECTED FROM A COMPANY LIKE YOURS.
IF YOU DON'T TAKE NECESSARY ACTION TO PROVIDE ME THE TKTS IN THAT FLIGHT IN THE SAME RATE, WE WILL BE FORCED TO GO TO CONSUMER FORUM AND SOCIAL MEDIA PLATFORM
EMT[protected]
MOBILE NUMBER...[protected]

We bought two senior citizen tkts for medical reasons on 5th September and tkts are still showing pending after three days and moreover transaction was completed
NO INFORMATION was given to us for last three days.Today when we called they are saying that they are sorry and will refund the money.
IS THIS A JOKE.
In these three days prices have tripled.HOW DO YOU EXPECT SENIOR CITIZENS TO BUY TKTS AGAIN.
YOUR WEBSITE IS STILL SHOWING THAT TKTS ARE AVAILABLE FOR SENIOR CITIZENS
IT IS YOUR RESPONSIBILITY TO LOOK INTO THIS AND PROVIDE ME THE TKTS IN THE SAME RATE
THIS IS NOT EXPECTED FROM A COMPANY LIKE YOURS.THIS IS NOT DONE.
DON'T FORCE US TO GO TO CONSUMER FORUM AS WELL AS SOCIAL MEDIA
EMT[protected]
MOBILE NUMBER...[protected]

Easemytrip gave me an option of getting lounge access on a flight from Mumbai(Terminal 2) to Kolkata. I selected that option only to find out at the Mumbai airport terminal 2 that they do not have tie up with the lounge at this terminal, instead have purposely given me for terminal 1 whereas the flight they've given is from terminal 2. When i spoke to their customer care executive he told that it is your fault you booked without checking online first about the lounge access whereas the terminal details were not mentioned moreover why will you give access of another terminal altogether when you know and have booked flight for a different terminal, which isn't even internally connected. If I am booking a particular ticket for a flight that is flying from terminal 2 and they are charging me for lounge access, they should be liable to provide me with the same or they should remove that option from site. Also, the customer service executives are very rude. Very disappointed by their service. Ive booked flights from their service earlier many times as I have to often travel due to work, but this is the first time I took their lounge access but they've just frauded me and this is just outright harassment. I will never avail their services again and would request others who are reading this to not avail their services, whatever it might be.
Airline details - 6E 6088 (A 320)
Date of Travel - 28th September, 2022

I just booked 8 tickets on 5th September from traveling date on (chennai to New Delhi )on 7th October 2022 & (Delhi to Chennai ) on 19th October 2022 4 adults & 1child.
Booking ID is EMTAE267070

Even though the money (348 AED-76560 INR) has been deducted from my bank account yet the booking status is pending.
I've been calling them on both the customer care service numbers provided but no one is giving proper response on my calls. kindly confirm My tickets as soon as possible

I have booked 3 tickets for Del- Mel Flight from 7th Nov to 23rd Nov with luggage option 35kg per PAX.

I had to reschedule the Mel-Del Sector from 23rd to 28th Nov. I contacted EMT for offline reschedule and they charged INR 9267/- per pax for reschedule from 23rd Nov to 28th Nov (Keeping the same luggage option i.e. 35 kg per PAX ). I confirmed about the luggage option over email as well on call with support team

But the updated tickets that I received had the checked-in baggage reduced for 2 PAX.

Del - Mel 07th Nov No Change in flight (But they still reduced the checked in baggage from per PAX to only one PAX )
Mel- Del 28th Nov Changed the dates but provided the 35 kg checked-in Luggage with 1 PAX only.(Though, i have paid INR 9267/- per pax for keeping 35kg checked-in baggage)

When i contacted them they initially(same date when i rescheduled, i.e. 28th Aug 2022) said it's printing mistake from their side and they will send updated tickets.

After a lot of following up after 2-3 days they said it's mistake from Airlines( malaysia airlines) which they escalated with them and provide me resolution in 24 hours.

Now they are not even responding over email and neither getting any callback from them regarding the issue . This is very unprofessional and unethical behaviour from EMT side

I used to book with confidence with EMT, But now it appears that they have shifted their focus from Customer Experience to TV marketing.

I Booked a two way flight tickets for Rs 26938 from ICICI Bank for 4 person (2 adult, 1 children 1 infant)
Departing flight - 2.40 am ( 7 sep 2022)
From Pune to new delhi by spicejet
Return flight by GoFirst
new delhi to pune @ 9.30pm(7sep 2022)
Rs 26, 938 Amount got deducted from mi ICICI Bank account but booking was not done and I didn't get any booking reference details
Please initiate the transfer as I have to travel tonight 2.40 am (7sep 2022)