EaseMyTrip.com Complaints & Reviews

On 30.08.2022 I had booked 2tickets for me with booking id EMT[protected] from easemytrip.com now tickets are showing pending status though the ticket charges were debited from my account need my tickets to be confirmed asap

Booking ID - EMT[protected]
Screenshot of the tickets pending mail
Is also attached...

Full refund for this ticket has been provided by the airline as the flight had been rescheduled and hence I chose to cancel it. Ease my trip is not providing the full refund. Their website provides INR 100 refund for this which is the same if it was a no show.

Not able to reschedule my flight...

I rescheduled my flight from 2nd Sept to 16th Sept but the money was deducted and flight is not rescheduled. I tried again, then money was again deducted and the flight is not rescheduled. So I have been charged two times for rescheduling and flight is still not rescheduled.
order Id- EMT[protected]
I want the my ticket to be rescheduled and return the transaction amount that I have paid twice.

I rescheduled my flight from 2nd Sept to 16th Sept but the money was deducted and flight is not rescheduled. I tried again, then money was again deducted and the flight is not rescheduled. So I have been charged two times for rescheduling and flight is still not rescheduled.

All of sudden go first flight got cancelled due to operational reasons and there is no further flight in September and easemytrip customer care is not picking up call. I need complete refund for that .

Dear GO FIRST Flyer! Your booking ref:(P3YI3L) (16Sep'22), (G8-2403) (ATQ-SXR) has changed due to operational reasons. We sincerely regret the inconvenience caused. You may visit our Website-https://flygofirst.com/Gonxt/ to make amendments to your bookings or call us on[protected]/[protected] upto 2 hrs prior to your flight departure for any further assistance -Team Go First

Dear GO FIRST Flyer! Your booking ref:(XG2D6E) (20Sep'22), (G8-2404) (SXR-ATQ) has changed due to operational reasons. We sincerely regret the inconvenience caused. You may visit our Website-https://flygofirst.com/Gonxt/ to make amendments to your bookings or call us on[protected]/[protected] upto 2 hrs prior to your flight departure for any further assistance -Team Go First

I paid an amount of 20704 but got email from easemytrip of amount 19204 and have not received refund yet. Due to this cancellation, my whole trip got cancelled. all bookings and everthing. this is a very bad experience.

attaching photos of complete payment amount.

They have rejected my ticket worth 63, 000 and haven’t tried to get in contact neither am I able to change the ticket

Dear sir I am rahul singh I booked tickets danapur to secundrabad but my ticket not booked for technical reasons but my amount 4056.10 deducted my account I wait for 1 month plus but my amount not refunded I am touch with 1 month customer care team but no response please provide My refund amount my booking I'd EMT[protected]

I used the website to book my tickets but it was not successful. I added all my details and selected everything required for my booking at the payment portal I added my credit card details and gave the otp too. My money got deducted for which I received a message from my bank but Easemytrip sent me the bellow message

"Dear Ms Sanbrita Ray,

Sorry! Your *Flight Booking* for Mumbai *to* Kolkata on Fri-23Sep2022& return onSun-09Oct2022 could not be confirmed due to payment failure as we couldn't obtain a successful payment response from your bank/wallet.

Booking ID: EMT[protected]
Booking Status: Failed

Total Amount: Rs.13729
Payment Status: Payment Failed

To retry booking your Flight ticket, click: https://emt.bz/fnuAe

Care Team,
EaseMyTrip.com
Phone:[protected]
Email: [protected]@EaseMyTrip.com"
Please assist me so that the transaction is cancelled from your end and my money is credited to my account.

I Was Detected COVID POSITIVE a day before my flight from Manchester (UK) to Delhi.
Airlines - British Airways
PNR- 6M8TLR

1. Since was not able to reach EMT I called up British Airways to cancel.

2. They without any third party confirmation ensured me over RECORDED LINE that they have CANCELLED my flight and REFUND VOUCHER is in Process.
3. Which they later checked and informed that they couldn't issue direct voucher since ticket was done by EMT. By this time my 24 hrs window to cancel ticket from my side was done and my ticked was marked NO SHOW.
4. They asked if EMT will make a call and request my REFUND will be issued.
5. I am following up from last 2 Months continuously over calls and emails with EMT to get my refund but all I am getting in return are automated messages.
6. They are making NO EFFORT to get in touch with Airlines to get the Refund. If i had made direct flight through Airlines I would not be in this mess
7. It is the responsibility of EMT to issue Refund. BA had confirmed over recorded line. The only reason I am not able to get my refund is because I booked through emt and couldnot reach them on time because of their poor customer care connectivity.

Hello Team,

This is with regards to my pending refund for PNR:RWNG3D from Hyderabad to Goa on 14th May 2022.

I booked the ticket through Easemytrip.com. Alliance Air Cancelled the ticket as confirmed Ticket was not generated by Alliance Air. I had reached out to Easemytrip Customer Care and I was informed that the refund was pending from Easemytrip, com

Further I was also advised by the Customer Service Executive (Alliance Air) to a raise a refund request.

This is very Frustrating and Irritating. Its been almost 5 months since my Ticked got cancelled. I have still not received the funds.

Kindly help.

regards,

Ravindra Venkat K

I have booked 2 Vistara flight tickets from New Delhi to Kolkata from easemytrip on 24th July and due to some reasons I had to cancelled the tickets after 2-3 hours. As fas as I am concerned I am entitled for a full refund. I have contacted the Vistara customer care and thay told me that they have cancelled the tickets on that same day and refunded the amount to easemytrip. Now when I contacted the easemytrip customer care for refund concern they are telling to provide an email confirmation from Vistara which Vistara is denying. It's just make no sense. Easemytrip people are just making fool out of people and scamming customers.

First of all, they charged a penalty amount of 6000 to reschedule my flight whereas the policy clearly states as well as their cc told me that within 24 hours it should be done free, but then one of their support ensured that this penalty I'll get as credits in my account. Due to some and then in flight due to lack of non-veg options I had to stay without food which caused me stomach pain for 3-4 days..now due to this bad experience I am trying to cancel the tickets from Washington to Delhi and will book some other airlines as I don't want to experience same trauma again and website clearly states that I should get around 49k for a refund but they ain't processing it now..
PNR 58CCCV

My PNR number is MBBSYT
I was overcharged for booking for which Go First has initiated refund to EaseMyTrip on 13th August which the EaseMyTrip customer care executive confirmed that they received the amount of 2768/- But EaseMyTrip is not initiating refund to me saying “There’s some technical error” and asked me to wait for 24hours. It’s 18th August today and I’m still given same reason and my query is not being solved. I’m suppose to receive my refund within 24-48hours.

I purchased Air ticket by easemytrip pay rs 5964 ( Zero cancellation charges) & add on service purchased by indigo pay rs ( 1799 ), , my programme cancel some issue, so easemytrip refund me rs 3974 & rs 1500 rs issuance claim, but different rs not refunded, my ticket already zero cancellation policy, so my balance amount decuted please help me ticket details..

During my booking and payment it Was shown i can carry 2 check in baggage and 1 cabin bag. But I am going to travel in 1 week. Now they are telling check with the airline's for baggage details. And my Airlines are claiming that I need to pay for my baggage.

Completely unfair from ease my trip.
There is no proper reply from their end.

Hello

My booking ID : EMT[protected]

Money is deducted but ticket is not confirmed. Moreover, no one is picking my call at support call number.

I had booked a flight ticket (Indigo PNR number KSH5TK) which was cancelled by the airlines. Total refund was issued, however the airline company has given only 10 per cent of the refund. Kindly do the needful

Hi i was trying to book a flight ticket, but my booking failed and the amount was debited from bank account. I got message displayed in screen booking failed and the payment was debited. I also see my transaction via mobikwik was success & for same screenshot is shared for your reference. Kindly refund amount as soon as possible.

Easemytrip gave me an option of getting lounge access on a flight from Mumbai(Terminal 2) to Bhopal, i selected that option only to find out at the airport that they do not have tie up with the lounge at this airport. When i spoke to their customer care executive he told that it is your fault you booked without checking online first about the lounge access. If I am booking a particular ticket for a flight that is flying from terminal 2 and they are charging me for lounge access, they should be liable to provide me with the same or they should remove that option from site.
Airline details - 6E 2047
PNR - NJ1TUL
Date of Travel - 11th August 2022