EaseMyTrip.com Complaints & Reviews

I had booked a hotel in Surat City for 22 July 2022 two months back of actual date. I had paid Rs. 2714 at the time of online booking and got the hotel reservation confirmation on the same.
When I went to hotel on the mentioned day, hotel denied me to checkin saying easemytrip didn't inform them about my booking. After several hours of discussion with EaseMyTrip customer care and having discussion with senior team member from hotel reservation team of Easemytrip, I had again paid 3600/- rupees for checking in on the condition that I'll get the difference amount along with the reservation amount which I paid at the time of online reservation. Its been 1.5 month and still I'm waiting for the difference amount. I have called the customer care several times but no resolution till now. I'm a priority customer and wonder if priority customer is getting such service then it's definitely not good for the customer experience. Please contact me on [protected]@gmail.com for any clarifications.

Air tkt PNR:JQ7GJ
Ticket number:[protected]/[protected]
Travel date:19 OCT ‘21
Airlines:Air India

The above mentioned ticket refund is still pending.. almost 11 months from date of travel.. pls resolve asap.

Have been following up on mail since Jan’22.. but no refund provided till date.

Thanks n Rgds,
Zarine Mohid
[protected]

I have booked flight ticket from Ahmedabad to Bali from EaseMyTrip.com

Have called customer case[protected] and emailed at [protected]@easemytrip.com, no affirmative response yet received

They have bug in their system.
- I have got Payment status - Confirmed from EaseMyTrip Whatsapp chat,
- Payment has been deducted from my account
- Have received transaction confirmation alert email.

But EaseMyTrip customer care tells they have not received the payment.
I am not sure where did the payment go ...

I am still awaiting the confirmation of my flight ticket from Ahmedabad to Bali.

I had booked my flight ticket from Hyderabad to Chennai on 21st Feb'22 by Go Air on Easemytrip.com. My Booking reference NoEMT94798333

The flight was cancelled by the Airlines Go Air. The amount was refunded by the Airlines Go Air to Easemytrip.com few months back. I have been asking the booking platform company Easemytrip to transfer the refund amount to my bank account for the last few months.

I am not getting...

Air ticket booked by order no. EMT[protected] was cancelled as I fell sick and advised not to travel by doctor. Insurance claim documents for refund of cancellation charges ( around Rs.3000) were uploaded on 10th Aug'22. Got a call from CC (customer care-EMT) saying doctor's prescription was missing. uploaded the same immediately but again claim status kept showing rejected. on checking with CC, I was told the said document was missing and was asked to mail the same to "varsha.[protected]@easemytrip.com" and mail was sent immediately. The status still showing as " rejected" on 21st of Aug and checked with CC on 30th Aug, I was asked to upload all documents again ( 3rd time) when I explained the sequence, I was promised to get a call back from seniors immediately. Neither received call till now nor issue has been resolved. Request EMT to get the claim processed immediately and arrange refund. Thanks.

Booked a flights from Delhi to Vancouver and back. Emailed and chatted on EaseMyTrip WhatsApp many times but haven’t got my flight rescheduled even after so many requests.
I am very disappointed with their service and won’t be booking any further flights from Easymytrip.

I have not recieved full amount of refund for my cancelled ticket they told 34000 is amount but only sent 14000.
booking ID - EMT[protected], PNR - 5EWFPF for your travel from {{Amritsar}} to {{London}}, originally departing on Sun-24Jul2022

I had booked flight for Kolkata to Raipur and return through Easemy trip on 1st of August 2022.

Rs.12887 got deducted from my ICICI Bank Pay later account but ticket got rejected.

Henceforth had called and mailed Ease my trip customer care and mailed several times but in haste.

No resolution provided till date.

Booking reference : EMT[protected]

My flight was cancelled by the airline, and fl refund was transferred to the travel agency - easemytrip.

Travel agency is however charging me 300Rs per person for just transferring the amount to me in the name of convenience charges.

For no fault of mine, they are charging 600Rs for 2 passengers which I think is totally unethical and if you see it is more of inconvenience than convenience.

After repeated email requests to the team, they are not ready to provide the full refund.

I would plead the higher authorities to look into this and give justice to me and also thousands of flyers who had to reschedule their itinerary because of flight cancellation and also take action against the travel agency who do such acts.

On 30.08.2022 I had booked 2tickets for me with booking id EMT[protected] from easemytrip.com now tickets are showing pending status though the ticket charges were debited from my account need my tickets to be confirmed asap

Booking ID - EMT[protected]
Screenshot of the tickets pending mail
Is also attached...

Full refund for this ticket has been provided by the airline as the flight had been rescheduled and hence I chose to cancel it. Ease my trip is not providing the full refund. Their website provides INR 100 refund for this which is the same if it was a no show.

Not able to reschedule my flight...

I rescheduled my flight from 2nd Sept to 16th Sept but the money was deducted and flight is not rescheduled. I tried again, then money was again deducted and the flight is not rescheduled. So I have been charged two times for rescheduling and flight is still not rescheduled.
order Id- EMT[protected]
I want the my ticket to be rescheduled and return the transaction amount that I have paid twice.

I rescheduled my flight from 2nd Sept to 16th Sept but the money was deducted and flight is not rescheduled. I tried again, then money was again deducted and the flight is not rescheduled. So I have been charged two times for rescheduling and flight is still not rescheduled.

All of sudden go first flight got cancelled due to operational reasons and there is no further flight in September and easemytrip customer care is not picking up call. I need complete refund for that .

Dear GO FIRST Flyer! Your booking ref:(P3YI3L) (16Sep'22), (G8-2403) (ATQ-SXR) has changed due to operational reasons. We sincerely regret the inconvenience caused. You may visit our Website-https://flygofirst.com/Gonxt/ to make amendments to your bookings or call us on[protected]/[protected] upto 2 hrs prior to your flight departure for any further assistance -Team Go First

Dear GO FIRST Flyer! Your booking ref:(XG2D6E) (20Sep'22), (G8-2404) (SXR-ATQ) has changed due to operational reasons. We sincerely regret the inconvenience caused. You may visit our Website-https://flygofirst.com/Gonxt/ to make amendments to your bookings or call us on[protected]/[protected] upto 2 hrs prior to your flight departure for any further assistance -Team Go First

I paid an amount of 20704 but got email from easemytrip of amount 19204 and have not received refund yet. Due to this cancellation, my whole trip got cancelled. all bookings and everthing. this is a very bad experience.

attaching photos of complete payment amount.

They have rejected my ticket worth 63, 000 and haven’t tried to get in contact neither am I able to change the ticket

Dear sir I am rahul singh I booked tickets danapur to secundrabad but my ticket not booked for technical reasons but my amount 4056.10 deducted my account I wait for 1 month plus but my amount not refunded I am touch with 1 month customer care team but no response please provide My refund amount my booking I'd EMT[protected]

I used the website to book my tickets but it was not successful. I added all my details and selected everything required for my booking at the payment portal I added my credit card details and gave the otp too. My money got deducted for which I received a message from my bank but Easemytrip sent me the bellow message

"Dear Ms Sanbrita Ray,

Sorry! Your *Flight Booking* for Mumbai *to* Kolkata on Fri-23Sep2022& return onSun-09Oct2022 could not be confirmed due to payment failure as we couldn't obtain a successful payment response from your bank/wallet.

Booking ID: EMT[protected]
Booking Status: Failed

Total Amount: Rs.13729
Payment Status: Payment Failed

To retry booking your Flight ticket, click: https://emt.bz/fnuAe

Care Team,
EaseMyTrip.com
Phone:[protected]
Email: [protected]@EaseMyTrip.com"
Please assist me so that the transaction is cancelled from your end and my money is credited to my account.

I Was Detected COVID POSITIVE a day before my flight from Manchester (UK) to Delhi.
Airlines - British Airways
PNR- 6M8TLR

1. Since was not able to reach EMT I called up British Airways to cancel.

2. They without any third party confirmation ensured me over RECORDED LINE that they have CANCELLED my flight and REFUND VOUCHER is in Process.
3. Which they later checked and informed that they couldn't issue direct voucher since ticket was done by EMT. By this time my 24 hrs window to cancel ticket from my side was done and my ticked was marked NO SHOW.
4. They asked if EMT will make a call and request my REFUND will be issued.
5. I am following up from last 2 Months continuously over calls and emails with EMT to get my refund but all I am getting in return are automated messages.
6. They are making NO EFFORT to get in touch with Airlines to get the Refund. If i had made direct flight through Airlines I would not be in this mess
7. It is the responsibility of EMT to issue Refund. BA had confirmed over recorded line. The only reason I am not able to get my refund is because I booked through emt and couldnot reach them on time because of their poor customer care connectivity.

Hello Team,

This is with regards to my pending refund for PNR:RWNG3D from Hyderabad to Goa on 14th May 2022.

I booked the ticket through Easemytrip.com. Alliance Air Cancelled the ticket as confirmed Ticket was not generated by Alliance Air. I had reached out to Easemytrip Customer Care and I was informed that the refund was pending from Easemytrip, com

Further I was also advised by the Customer Service Executive (Alliance Air) to a raise a refund request.

This is very Frustrating and Irritating. Its been almost 5 months since my Ticked got cancelled. I have still not received the funds.

Kindly help.

regards,

Ravindra Venkat K