EaseMyTrip.com Complaints & Reviews

Booking ID : EMT[protected] Booking Status : Rejected

Response from company: Rs.3621.75 has been processed in your account. It takes 3-4 working days for refunded to reflect in your account.
Regards,

Still waiting for my refund

Refund the amount for booking id EMT[protected]

Charges are deducted but still flight booked status is pending
Bookin id is FL[protected]

I had booked 4 tickets from Goa to Delhi for the wrong date which was one month away and immediately after realising this mistake I called Air Asia which was the airline and I got help to cancel the flights. The airline told me that since these were SME fare tickets and not normal economy, they would only charge me 100/- rupees per passengers and 23, 188 rupees was transferred to EaseMyTrip. EMT only processed 10, 504 and the remainder has been with the back end team since June 22nd. Everytime I call in they tell me to wait for 24-48 for the refund of the remainder 12, 000 and that never happens. I have asked to speak to a supervisor multiple times but no one calls back in the promised duration or ever. EMT keeps advising that this was due to the airline however I called the airline and within they gave me an email confirmation and verbal confirmation of the cancellation charges and refund amount which I have forwarded to EMT for further help from my end however again today I am asked to wait 24-48 hours.

I do not understand that as a consumer, why are we being treated like this? Why would anyone want to use EMT moving forward? And why do your representatives have no clue what is going on??

I need a resolution on this ASAP.

I have booked a multi city flight ticket through ease my trip, tickets booked were for 2 different airline. When I submitted my basic information like name, age, contact details Indigo airlines picked all the details correctly but there was a mistake in name on the Go Air ticket it read my name as "Rajat Rajat" instead of "Rajat Verma" first when i contacted the EMT customer care they said that i will have to reach out to the airline for name change and i did the same. Go Air charged me extra Rs.1900 for name change. Now this is not my fault why should i pay extra money to the airline. If it would have been my fault while booking the tickets the same should have been highlighted by Indigo as well but my Indigo ticket is perfect then how did Go Air picket my name incorrectly. Even after sharing multiple email to EMT there is no response.

Despite the multiple communication to the [protected]@easemytrip.com, my account is not deleted yet.
Please delete my account associated with garhwal2022 [at] gmail.com, as soon as possible. Below is the response sent by customer care against my complaint [#EMT_[protected]]
******************************************************
Dear Customer,

Greetings from EaseMyTrip.com!

We apologize for the inconvenience caused.

We would like to inform you that account cannot be deleted permanently whereas we can add the details to the DND list.

Please be assured that you would not receive any promotional email/call/message from us.

We would be glad to help you. Please feel free to contact us in case of any other assistance. We are available 24X7.

Regards,

Jaspreet
EaseMyTrip
[protected]x7)

Hi,

I had booked a spicejet return flight from Bangkok to Delhi for 26th June 2022 03:45 AM via EaseMyTrip.

While booking I had paid infant charges for my 6 month old baby. Upon arriving at the airlines check-in counter in Bangkok, I was notified that the infant charges were not paid/reflected in the Spicejet system which was a complete surprise since i had clearly paid the amount and thus, had the traveller details in the ticket.

But, I had to pay the addtional infant charges of 1435 baht for the infact at such last minute which caused a lot of inconvenience and hassle.

I had raised the query with Spicejet nodal office and got the invoice for the amount paid in cash.

So, I ended up paying double charges for the infant due to EaseMyTrip not paying the airlines charges for infant despite taking it from customer.

I have been raising the concern to refund the additional amount paid at the check-in counter to the customer care of EaseMyTrip since more than 7 days and it has been a real disappointment with the way query/concern has been addressed with no real intent to resolve the issue and refund the amount.

Seems like strategy is to keep dragging the customer and make him frustrated for his money. This is really shocking disappointing and pathetic from such a organization.

Kindly help and refund the additional amount paid.

PNR : L9BVHS

Refer the attached docs.

I did a train booking on 21st May 2022 and due to some issues it was rejected and also recieved mail regarding that,
Booking ID : EMT99207739 Booking Status : Rejected

Also stating that : Rs.3426.75 has been processed in your account. It takes 3-4 working days for refunded to reflect in your account.

I wait till 7 days and call them they said payment gateway has some issue that will be fixed and they will provide refund soon. And then i call them so many times they always says that wait till 2 days and so on still not received refund after more than 1 months and 13 days..

Kindly look into this matter and please stop these fake company so that normal people can also use the online services.

I have created account on easemytrip.com and now I would like to deactivate my account. Despite the multiplle request to care. ([#EMT_[protected]])

Please delete my account associated with email [protected]@gmail.com.

Dear Sir,

Yesterday, I book a Flight ticket, Delhi - Mumbai, 04th July 2022, Booking ID - EMT[protected], Maid Id - vinays.[protected]@gmail.com,

While Booking & payment process - The Amount of ticket showing is Rs.4954/- including the Insurance amount.
Flight details SpiceJet SG-8701
Del - 07.20 am Mon-04July2022, Terminal 3, Indira Gandhi Airport New Delhi
to
Bom - 09.35 am, Mon-04July2022, Terminal 2, Chatrapati Shivaji Airport, Mumbai

While booking & payment process, the confirmed amount of Ticket is Rs.4954/- & I pay the Amount through UPI id [protected]@paytm, till the payment was made, no extra amount charged information reflect on your website.

But after the Payment done, The executive call & ask for extra payment of Rs.4000/- on Call.
Which is denied by us.. And your customer care put our booking in reject list.

While telephonic discussion with the executive on customer care no of easemytrip.. I RAISED A CONCERN THAT THESE TYPE OF ILLEGAL PRACTICE ON WEBSITE IS SUITABLE FOR THE COMPANY..
EXAMPLE : SHOWING THE TICKET AMOUNT OF RS.4954/- ON WEBSITE & PAYMENT PROCESS WITH SAME AMOUNT RS.4954/-.. AND AFTER SOME TIME MAKING CALLS FOR EXTRA AMOUNT..

THE TELECALLER ON CUSTOMER TOLD ME THAT THIS IS NOT POSSIBLE THAT THE WEBSITE IF SHOWING LESS AMOUNT..
HE ASK ME TO PRODUCE THE SCREEN SHOT OF SYSTEM IN WHICH THE LESSOR AMOUNT IS REFLECTS.

SO I AM PUTTING YOU TODAYS SCREEN SHOTS FOR THE LESS AMOUNT OF TICKETS.. GIVEN ON YOUR WEBSITE. DT 02/07/2022, CURRENT TIME
ATTACHED THE PDF.FILE CLEARING THE LESS AMOUNT OF THE TICKET.

THIS TYPE OF PRACTISE IS NOT LEGAL PROCEDURE, YOU PEOPLE ARE MAKING MONEY IN WRONG WAY, IN FORM OF CANCELLATION CHARGES, AND BOOKING CANCELLATION AMOUNT EASE MY TRIP CHARGES. THIS PRACTISE OF PUTTING WRONG / FAKE PRICE ON THE WEB IS NOT LEGAL PRACTICE.

IF YOU WANT TO COMPETITION WITH OTHER COMPANY, YOU SHOULD WRITE THE EXACT AMOUNT OF TICKET.. AND NO NEED TO CALL & ASK FOR EXTRA MONEY.. THIS IS RIDICULOUS & NOT A LEGAL PRACTICE.

FOR YOUR RECORD I AM ATTACHING YOU THE SCREENSHOTS OF THE PRICES OF TICKET BOOKING FOR TODAY WEBSITE.

AND WANT FULL REFUND AGAINST MY BOOKING, AS YOU ARE NOT PROCESSING THE TICKET WITH WRITTEN PRICE ON WEBSITE.

REQUEST YOU TO RETURN MY AMOUNT IN FULL, AS ITS NOT MY FAULT.

ATTACHED 4 SCREENSHOTS, AWAITING FOR REPLY

[protected]
MY CONTACT no - [protected]

Dear Sir,

Yesterday, I book a Flight ticket, Delhi - Mumbai, 04th July 2022, Booking ID - EMT[protected], Maid Id - vinays.[protected]@gmail.com,

While Booking & payment process - The Amount of ticket showing is Rs.4954/- including the Insurance amount.
Flight details SpiceJet SG-8701
Del - 07.20 am Mon-04July2022, Terminal 3, Indira Gandhi Airport New Delhi
to
Bom - 09.35 am, Mon-04July2022, Terminal 2, Chatrapati Shivaji Airport, Mumbai

While booking & payment process, the confirmed amount of Ticket is Rs.4954/- & I pay the Amount through UPI id [protected]@paytm, till the payment was made, no extra amount charged information reflect on your website.

But after the Payment done, The executive call & ask for extra payment of Rs.4000/- on Call.
Which is denied by us.. And your customer care put our booking in reject list.

While telephonic discussion with the executive on customer care no of easemytrip.. I RAISED A CONCERN THAT THESE TYPE OF ILLEGAL PRACTICE ON WEBSITE IS SUITABLE FOR THE COMPANY..
EXAMPLE : SHOWING THE TICKET AMOUNT OF RS.4954/- ON WEBSITE & PAYMENT PROCESS WITH SAME AMOUNT RS.4954/-.. AND AFTER SOME TIME MAKING CALLS FOR EXTRA AMOUNT..

THE TELECALLER ON CUSTOMER TOLD ME THAT THIS IS NOT POSSIBLE THAT THE WEBSITE IF SHOWING LESS AMOUNT..
HE ASK ME TO PRODUCE THE SCREEN SHOT OF SYSTEM IN WHICH THE LESSOR AMOUNT IS REFLECTS.

SO I AM PUTTING YOU TODAYS SCREEN SHOTS FOR THE LESS AMOUNT OF TICKETS.. GIVEN ON YOUR WEBSITE. DT 02/07/2022, CURRENT TIME
ATTACHED THE PDF.FILE CLEARING THE LESS AMOUNT OF THE TICKET.

THIS TYPE OF PRACTISE IS NOT LEGAL PROCEDURE, YOU PEOPLE ARE MAKING MONEY IN WRONG WAY, IN FORM OF CANCELLATION CHARGES, AND BOOKING CANCELLATION AMOUNT EASE MY TRIP CHARGES. THIS PRACTISE OF PUTTING WRONG / FAKE PRICE ON THE WEB IS NOT LEGAL PRACTICE.

IF YOU WANT TO COMPETITION WITH OTHER COMPANY, YOU SHOULD WRITE THE EXACT AMOUNT OF TICKET.. AND NO NEED TO CALL & ASK FOR EXTRA MONEY.. THIS IS RIDICULOUS & NOT A LEGAL PRACTICE.

FOR YOUR RECORD I AM ATTACHING YOU THE SCREENSHOTS OF THE PRICES OF TICKET BOOKING FOR TODAY WEBSITE.

AND WANT FULL REFUND AGAINST MY BOOKING, AS YOU ARE NOT PROCESSING THE TICKET WITH WRITTEN PRICE ON WEBSITE.

REQUEST YOU TO RETURN MY AMOUNT IN FULL, AS ITS NOT MY FAULT.

ATTACHED 4 SCREENSHOTS, AWAITING FOR REPLY

RESOLUTION DESIRABLE - FULL REFUND AGAINST THE TICKET AMOUNT PAID

Dear Sir/Madam

I have a complaint regarding my refund from flight booking portal Easemytrip.com

I booked a flight from Easemytrip.com on 20th June and by mistake I booked a flight for different sector than what I was supposed to. So I called Easemytrip.com to cancel the booking for which I paid 74840 and they said that I will get the refund amount of 62044 after deducting charges as following:
Airline Charges: 2500/- (per passanger)
Easemytrip Convinience fees: 699/- (per passanger)

Total charges for 4 passangers: (2500+699) * 4 = 12796/-

I waited for 4 days and I called them on 24th June to know the status and they told me that it is still in process and they still hasn't initiated the refund and they told me I will get an update within 24 hours but I got nothing so I called them again the next day and they said the same thing and said that their senior will call within the next 24 hours and I still got nothing and same thing happened for another two days I called them 4 times and I didn't get any response so I mailed them for my concern and then I got a call on 28th June from Mr Kartik Singh (senior supervisor from Easemytrip) and this time they said the charges will be 14000 (approx per passanger) I argued with them and then He said they will charge 12800 per passanger. They are charging 38404 more than what they promised.

So i request the authorities look into this matter and help me

My credit card company which I used is also going to charge me for not paying my bills which I request Easemytrip to pay. Because it's their fault.

My work is totally stopped becuse they still haven't processed the refund
I request the authorities to please help me to get a resolution on this

Regards,
Mehul chodavdiya ([protected])
Darshan ([protected])
Milan ([protected])
[protected]@gmail.com

We bought tickets from easemytrip and asked them to reissue my return ticket from 1st of July to 29 June but unfortunately they was sent me a confirmation email about 29 July and it’s supposed to be 29 June and I was give approval to them, once I received ticket the date is 29th July. When I was asked them to pls correct the date then they ask me again money for change the date. I have all proof in written.

The following flight was booked for Senior Citizens one of whom is a 93 year old woman, going on a religions pilgrimage to Tirupati, was rejected.

Booking ID : EMT[protected]

Booking Date :[protected]T13:04:31.28+05:30

While the senior citizens understand that the airlines concerned rejected it, the old people used your website to book tickets. Now the Prices have gone up.
The increase in price, as you made the old senior citizens (93 year old woman) for half a day and did not even care to communicate the rejection on SMS, has resulted in an increase in flight prices that now the Sr. Citizens have to bear. This is a huge burden on somebody who is subsisting on a merger savings.
Your customer service and company have shown utter disregard and insensitivity towards sr. citizens, especially a 93 year old woman planning on pilgrimage. This is extremely sad, discouraging and repulsive.
You have communicated no concerns for their age and financial situation as retained and non-earning old people, and instead mentioned that your company will be at loss if you provide any discount.
I wonder how an amount that would be a loss to a big company like EaseMyTrip, will even be berable by non-earning sr.citizens?
I wonder if the only way is to open a consumer case and demand compensation for the 93 year old woman and the other two senior citizens.

Booking ID - EMT72650526, PNR - E5I2JL flight booked from MAA To RDP.

During pandemic time our flight was cancelled by the airlines and they told they have added the booking amount in credit shell.
Now when I am going to use the credit shell it says me to contact with respective booking partner from where the ticket was made.

I conveyed this message several time to EasemyTrip customer care and first few times they told they will be refunding the booking amount in my bank but now they are telling that they are communicating with airlines and reply me back once they will get reply from airlines .

It has been going like this since last few months and my 8.5K rupees get stuck.

Dear Easemytrip,

This is regarding the refund for flight ticket cancellation amount pending for PNR YCG24.

I have written multiple times on your email id, your personnel Dharmendra is not providing the resolution. Last time i.e. on 02 May 2022, he had said it would be completed in a week but that was not yet completed.

Ticket was booked through Tapzo, but Tapzo is now closed. Also, I have a confirmation from the Airline, ticket was refunded in April 2021 to Easemytrip.

Kindly provide the refund urgently.

Thanks!

I have booked a round trip flights from Ahmeadbad to Berlin for my mother who is 70 years old and have hearing loss. She has a return flight on 30th June and vistara has changed departure time of frankfurt-delhi flight which cause time overlapping with my first flight and by the time my mom land in frankfurt, the connecting flight would already took off.

Since this is single PNR booking. is is EaseMyTrip's responsibility to do a rescheduling however since last 2 weeks they are only asking me to wait till they get response from airlines. I wonder what century are we live in? why can't they do instantly?

My mother is travelling alone and as i said she is 70 years old with hearing loss. think about the consequences. there is only one week left and they ain't doing anything.

Booking id EMT96329945

This is how Indian firm looting people.

Coupon code HDFCEMT was applied successfully for an instant discount of Rs. 1000 and while booking the flight ticket the amount was showing up the discounted one i.e. Rs 12238 but while making final payment it deducted the whole amount i.e. Rs 13238 without giving any discount. The Easemytrip customer care told on the first day of complaint itself that the issue will get resolved within few hours or max by same day itself but now it has been more than 3 days and the issue is still there. Easemytrip has not yet credited back the discount amount of Rs 1000 to my account yet.

I booked my tickets from dhaka to Delhi for 20 july for which money got deducted with no booking.

13 /06/2022
i booked my ticket from Mumbai -to Chicago. At the time of booking they asked for first and last name which is Suvarna Sarpotdar whereas on my passport, its given name as Suvarna Sudhanshu and last name as Sarpotdar..They are not resolving the issue neither by adding middle name nor giving any other option.