EaseMyTrip.com Complaints & Reviews

I'm a physically handicapped person who needs an escort my husband Cedric Sean Abernethy. I was booked on flight UL 504 and my escort was booked on UL 506 on 17/7/2022 which was not intimated earlier. Hence our flight tickets had to be cancelled and rebooted for 18/7/2022. This has caused us much inconvenience above all mental trauma since we had to look out for accommodation and food expenses. Please compensate.

I booked a spicejet flight from mumbai to delhi, got the date wrong by mistake, immediately got it canceled within an hour, directly from the spicejet themselves. Spicejet refunded the amount within a few hour as per there status and easemytrip.com also acknowledged receiving the amount, and told to cancel the flight from there website too, which I immediately did. however it is the 11th day and I still have not received the amount in my bank account.

Bus details from Tirupati to Bangalore on 31/07/2022 are PNR: 17451, Bus No: NL01B1040, Driver details: Ram Reddy Srl, [protected], Naveen Srl, [protected] - BITLA SOFTWARE PRIVATE LIMITED

Booking ID: EMT[protected]

1. Intially bus is yet to start at 1pm, but just 45 mins before it was told that bus will be delayed by 1 hour, and trust me there was no traffic jam at all.

2. I had to wait for 1 hour 15 mins in 36-38 degrees on a main road with the luggage since the boarding point just says the bustand but the actual was some other place.

3. Finally I found the bus irrespective of the driver, operator not attending the calls from 12 pm after a struggle of 1:30 mins.

4. When I asked about the same to driver there was a very irresponsible answer and they shouted at me and my husband.
FYI: there are co passengers with the same issue.

There was no surprise if they beat us also as they are that rude. Literally shouted at us and they are using abusive words.

5. After boarding the bus the AC was not working, charging point was not working. When everyone asked they stated that it will slowly work and do whatever you want to do.

The bus is so old that the engine sound can be heard to everyone around (worst conditioned bus I have ever boarded in my life). The bus also releases smoke which is very Black and thick. Am not sure if the bus is having proper registration and insurance, pollution check etc. Literally the travel operator had a physical fight with the co passenger when he asked to stop the bus for washroom. (The co passenger was a doctor)

It is the same travel operator guy shouted and used abusive words when asked for AC or charging point.

Now my question is I want a proper answer for all the my issues.

What are the check lists Ease my trip taking before taking a travel partner ?

30-7-22

I have been waiting to transfer my wallet money to my bank since June 28, 2022 (1 month now), I connected their customer care number twice, and they gave me the same response that they are working on it and this error has not been fixed even after waiting for 1 month.

Today I cut a ticket from Kolkata to Hyderabad and return but they debited the money twice for the same ticket.
Customer care isn't helping.

Money is debited but no ticket

Organised fraud from company

No response for why ticket is rejected
but payment is debited without any issues

Refund my money my booking id is Booking I'd

EMT[protected]

Booking on 25 july kuwait to hyd

I have to travel after 2 days but

Ticket not confirmed but money is debited

I have book the ticket with one timing I got it with different timing I made immediate call to easy my trip customer support they did not help me I said this happen process me refund or give me other flight they keep telling me you will get call back make me wait for 13 hours the worst experience with easy my trip I was Existing customer still they did not listen to me .I raise this issue with my lawyer he will file case to them and will raise this to social media, Twitter I loop everyone, they should know what customers support means I was stuck in other place I called 10 times still no help they said talk to airlines when I called airlines they said this is easy my trip issue because booking is done by them …this is my bad experience with easy my trip

I booked 2 tickets for a round trip from easemytrip from Chandigarh to Leh and Back, for 11 August to 18 August . I made a successful payment of Rs. 25678.00 and the Ticket's Status are in pending. They stated that it will take 30-40 minutes to update the status but it's been more than an hour since I haven't got any update on the same.

Booking ID : EMT[protected]

I have booked a return ticket from delhi to goa for two persons. The booking failed but money got deducted of Rs 25, 580/-

I have made booking with:
Name: hitesh Singh
Last 4 digits of card: 2372

ALERT: You've spent Rs.25580 on CREDIT Card xx2372 at EASE[protected]M on[protected]:21:08:42.

kindly help initiate the refund

Booking ID : EMT[protected] Booking Status : Rejected

Response from company: Rs.3621.75 has been processed in your account. It takes 3-4 working days for refunded to reflect in your account.
Regards,

Still waiting for my refund

Refund the amount for booking id EMT[protected]

Charges are deducted but still flight booked status is pending
Bookin id is FL[protected]

I had booked 4 tickets from Goa to Delhi for the wrong date which was one month away and immediately after realising this mistake I called Air Asia which was the airline and I got help to cancel the flights. The airline told me that since these were SME fare tickets and not normal economy, they would only charge me 100/- rupees per passengers and 23, 188 rupees was transferred to EaseMyTrip. EMT only processed 10, 504 and the remainder has been with the back end team since June 22nd. Everytime I call in they tell me to wait for 24-48 for the refund of the remainder 12, 000 and that never happens. I have asked to speak to a supervisor multiple times but no one calls back in the promised duration or ever. EMT keeps advising that this was due to the airline however I called the airline and within they gave me an email confirmation and verbal confirmation of the cancellation charges and refund amount which I have forwarded to EMT for further help from my end however again today I am asked to wait 24-48 hours.

I do not understand that as a consumer, why are we being treated like this? Why would anyone want to use EMT moving forward? And why do your representatives have no clue what is going on??

I need a resolution on this ASAP.

I have booked a multi city flight ticket through ease my trip, tickets booked were for 2 different airline. When I submitted my basic information like name, age, contact details Indigo airlines picked all the details correctly but there was a mistake in name on the Go Air ticket it read my name as "Rajat Rajat" instead of "Rajat Verma" first when i contacted the EMT customer care they said that i will have to reach out to the airline for name change and i did the same. Go Air charged me extra Rs.1900 for name change. Now this is not my fault why should i pay extra money to the airline. If it would have been my fault while booking the tickets the same should have been highlighted by Indigo as well but my Indigo ticket is perfect then how did Go Air picket my name incorrectly. Even after sharing multiple email to EMT there is no response.

Despite the multiple communication to the [protected]@easemytrip.com, my account is not deleted yet.
Please delete my account associated with garhwal2022 [at] gmail.com, as soon as possible. Below is the response sent by customer care against my complaint [#EMT_[protected]]
******************************************************
Dear Customer,

Greetings from EaseMyTrip.com!

We apologize for the inconvenience caused.

We would like to inform you that account cannot be deleted permanently whereas we can add the details to the DND list.

Please be assured that you would not receive any promotional email/call/message from us.

We would be glad to help you. Please feel free to contact us in case of any other assistance. We are available 24X7.

Regards,

Jaspreet
EaseMyTrip
[protected]x7)

Hi,

I had booked a spicejet return flight from Bangkok to Delhi for 26th June 2022 03:45 AM via EaseMyTrip.

While booking I had paid infant charges for my 6 month old baby. Upon arriving at the airlines check-in counter in Bangkok, I was notified that the infant charges were not paid/reflected in the Spicejet system which was a complete surprise since i had clearly paid the amount and thus, had the traveller details in the ticket.

But, I had to pay the addtional infant charges of 1435 baht for the infact at such last minute which caused a lot of inconvenience and hassle.

I had raised the query with Spicejet nodal office and got the invoice for the amount paid in cash.

So, I ended up paying double charges for the infant due to EaseMyTrip not paying the airlines charges for infant despite taking it from customer.

I have been raising the concern to refund the additional amount paid at the check-in counter to the customer care of EaseMyTrip since more than 7 days and it has been a real disappointment with the way query/concern has been addressed with no real intent to resolve the issue and refund the amount.

Seems like strategy is to keep dragging the customer and make him frustrated for his money. This is really shocking disappointing and pathetic from such a organization.

Kindly help and refund the additional amount paid.

PNR : L9BVHS

Refer the attached docs.

I did a train booking on 21st May 2022 and due to some issues it was rejected and also recieved mail regarding that,
Booking ID : EMT99207739 Booking Status : Rejected

Also stating that : Rs.3426.75 has been processed in your account. It takes 3-4 working days for refunded to reflect in your account.

I wait till 7 days and call them they said payment gateway has some issue that will be fixed and they will provide refund soon. And then i call them so many times they always says that wait till 2 days and so on still not received refund after more than 1 months and 13 days..

Kindly look into this matter and please stop these fake company so that normal people can also use the online services.

I have created account on easemytrip.com and now I would like to deactivate my account. Despite the multiplle request to care. ([#EMT_[protected]])

Please delete my account associated with email [protected]@gmail.com.

Dear Sir,

Yesterday, I book a Flight ticket, Delhi - Mumbai, 04th July 2022, Booking ID - EMT[protected], Maid Id - vinays.[protected]@gmail.com,

While Booking & payment process - The Amount of ticket showing is Rs.4954/- including the Insurance amount.
Flight details SpiceJet SG-8701
Del - 07.20 am Mon-04July2022, Terminal 3, Indira Gandhi Airport New Delhi
to
Bom - 09.35 am, Mon-04July2022, Terminal 2, Chatrapati Shivaji Airport, Mumbai

While booking & payment process, the confirmed amount of Ticket is Rs.4954/- & I pay the Amount through UPI id [protected]@paytm, till the payment was made, no extra amount charged information reflect on your website.

But after the Payment done, The executive call & ask for extra payment of Rs.4000/- on Call.
Which is denied by us.. And your customer care put our booking in reject list.

While telephonic discussion with the executive on customer care no of easemytrip.. I RAISED A CONCERN THAT THESE TYPE OF ILLEGAL PRACTICE ON WEBSITE IS SUITABLE FOR THE COMPANY..
EXAMPLE : SHOWING THE TICKET AMOUNT OF RS.4954/- ON WEBSITE & PAYMENT PROCESS WITH SAME AMOUNT RS.4954/-.. AND AFTER SOME TIME MAKING CALLS FOR EXTRA AMOUNT..

THE TELECALLER ON CUSTOMER TOLD ME THAT THIS IS NOT POSSIBLE THAT THE WEBSITE IF SHOWING LESS AMOUNT..
HE ASK ME TO PRODUCE THE SCREEN SHOT OF SYSTEM IN WHICH THE LESSOR AMOUNT IS REFLECTS.

SO I AM PUTTING YOU TODAYS SCREEN SHOTS FOR THE LESS AMOUNT OF TICKETS.. GIVEN ON YOUR WEBSITE. DT 02/07/2022, CURRENT TIME
ATTACHED THE PDF.FILE CLEARING THE LESS AMOUNT OF THE TICKET.

THIS TYPE OF PRACTISE IS NOT LEGAL PROCEDURE, YOU PEOPLE ARE MAKING MONEY IN WRONG WAY, IN FORM OF CANCELLATION CHARGES, AND BOOKING CANCELLATION AMOUNT EASE MY TRIP CHARGES. THIS PRACTISE OF PUTTING WRONG / FAKE PRICE ON THE WEB IS NOT LEGAL PRACTICE.

IF YOU WANT TO COMPETITION WITH OTHER COMPANY, YOU SHOULD WRITE THE EXACT AMOUNT OF TICKET.. AND NO NEED TO CALL & ASK FOR EXTRA MONEY.. THIS IS RIDICULOUS & NOT A LEGAL PRACTICE.

FOR YOUR RECORD I AM ATTACHING YOU THE SCREENSHOTS OF THE PRICES OF TICKET BOOKING FOR TODAY WEBSITE.

AND WANT FULL REFUND AGAINST MY BOOKING, AS YOU ARE NOT PROCESSING THE TICKET WITH WRITTEN PRICE ON WEBSITE.

REQUEST YOU TO RETURN MY AMOUNT IN FULL, AS ITS NOT MY FAULT.

ATTACHED 4 SCREENSHOTS, AWAITING FOR REPLY

[protected]
MY CONTACT no - [protected]

Dear Sir,

Yesterday, I book a Flight ticket, Delhi - Mumbai, 04th July 2022, Booking ID - EMT[protected], Maid Id - vinays.[protected]@gmail.com,

While Booking & payment process - The Amount of ticket showing is Rs.4954/- including the Insurance amount.
Flight details SpiceJet SG-8701
Del - 07.20 am Mon-04July2022, Terminal 3, Indira Gandhi Airport New Delhi
to
Bom - 09.35 am, Mon-04July2022, Terminal 2, Chatrapati Shivaji Airport, Mumbai

While booking & payment process, the confirmed amount of Ticket is Rs.4954/- & I pay the Amount through UPI id [protected]@paytm, till the payment was made, no extra amount charged information reflect on your website.

But after the Payment done, The executive call & ask for extra payment of Rs.4000/- on Call.
Which is denied by us.. And your customer care put our booking in reject list.

While telephonic discussion with the executive on customer care no of easemytrip.. I RAISED A CONCERN THAT THESE TYPE OF ILLEGAL PRACTICE ON WEBSITE IS SUITABLE FOR THE COMPANY..
EXAMPLE : SHOWING THE TICKET AMOUNT OF RS.4954/- ON WEBSITE & PAYMENT PROCESS WITH SAME AMOUNT RS.4954/-.. AND AFTER SOME TIME MAKING CALLS FOR EXTRA AMOUNT..

THE TELECALLER ON CUSTOMER TOLD ME THAT THIS IS NOT POSSIBLE THAT THE WEBSITE IF SHOWING LESS AMOUNT..
HE ASK ME TO PRODUCE THE SCREEN SHOT OF SYSTEM IN WHICH THE LESSOR AMOUNT IS REFLECTS.

SO I AM PUTTING YOU TODAYS SCREEN SHOTS FOR THE LESS AMOUNT OF TICKETS.. GIVEN ON YOUR WEBSITE. DT 02/07/2022, CURRENT TIME
ATTACHED THE PDF.FILE CLEARING THE LESS AMOUNT OF THE TICKET.

THIS TYPE OF PRACTISE IS NOT LEGAL PROCEDURE, YOU PEOPLE ARE MAKING MONEY IN WRONG WAY, IN FORM OF CANCELLATION CHARGES, AND BOOKING CANCELLATION AMOUNT EASE MY TRIP CHARGES. THIS PRACTISE OF PUTTING WRONG / FAKE PRICE ON THE WEB IS NOT LEGAL PRACTICE.

IF YOU WANT TO COMPETITION WITH OTHER COMPANY, YOU SHOULD WRITE THE EXACT AMOUNT OF TICKET.. AND NO NEED TO CALL & ASK FOR EXTRA MONEY.. THIS IS RIDICULOUS & NOT A LEGAL PRACTICE.

FOR YOUR RECORD I AM ATTACHING YOU THE SCREENSHOTS OF THE PRICES OF TICKET BOOKING FOR TODAY WEBSITE.

AND WANT FULL REFUND AGAINST MY BOOKING, AS YOU ARE NOT PROCESSING THE TICKET WITH WRITTEN PRICE ON WEBSITE.

REQUEST YOU TO RETURN MY AMOUNT IN FULL, AS ITS NOT MY FAULT.

ATTACHED 4 SCREENSHOTS, AWAITING FOR REPLY

RESOLUTION DESIRABLE - FULL REFUND AGAINST THE TICKET AMOUNT PAID