EaseMyTrip.com Complaints & Reviews

Booking ID : EMT[protected]
Booking Date :[protected] T16:02:02.37+05:30
Lufthansa Airline
LH-959 Birmingham to Frankfurt
LH-754 Frankfurt to Bangalore

We are newly settled in UK & we had booked this flight through ease my trip to bring our daughter to UK. We had planned the flight on 12/08/2022 & it was a non refundable ticket.
Few days back when my wife colleague asked about the trip, then only we realised the trap & our misfortune. There was a requirement of Transit VISA in Germany or other wise traveler will be sent back to UK. On enquiry it was understood that we have to go to German Embassy in London for the VISA & it will take minimum 2 weeks to get VISA & there was only a week left to travel. Then we had to book another ticket of 770 pounds & didn't get the refund on 478 pounds.
My complaint is why didn't the company inform about the transit VISA issue while booking the ticket. Other companies like booking for Air France they are mentioning about it. We wouldn't have booked the flight, if we had known about this. Company should give refund us the air ticket fare as its not our fault that we booked flight through your website & company didn't give us proper information.
We request easemytrip to refund us the fare & also make proper rectification in the website to avoid mistakes like this in future.

Dear Sir

Myself and Sh. Arun Kumar travelled with following flight details
Air PNR:- 69EJ43 (Invoice from Easemytrip attached), Ticket Number:[protected] /[protected]

Ease my trip charged for Airfare Rs 7668/-, taxes Rs 910/-, K3 (airport fee) Rs 390/- and as a service provider a service fee of Rs 300/- each. on this a discount of Rs 800 was provided on each ticket. We had paid an amount of Rs 16156/-...

I booked ticket from Srinagar to Chennai for 19 August but did not get any confirmation although the amount was debited. I received the following message on whatsapp :

Dear Mr Zaid Ahmad,

Due to some technical issues at airlines's end, We haven't yet received booking response for your Flight Booking for Srinagar to Chennai on Fri-19Aug2022.

Booking ID: EMT[protected]
Booking Status: Pending

Total Amount: Rs.15407
Payment Status: Confirmed

Please wait for next 20 minutes so we can verify and and update the final booking status, In the meantime please don't book again as you may end up booking twice.

To check your booking and payment status, click: https://emt.bz/AYMKV

Care Team,
EaseMyTrip.com
Phone:[protected]
Email: [protected]@EaseMyTrip.com

Hi, today we tried to book a train ticket and our money got debited using phone pay app and it has reached the merchant account but ticket did not get booked.

Please contact us asap and let us know when should we expect for a refund

I booked with EMT for a Hotel stay. And I was provided booking confirmation ID and hotel booking ID by EMT. But on enquiring the hotel, hotel authority refuses any booking as there are no vacancies. This Fraudulent agency now refuses to acknowledge my problem and doesnot initiate the refund of my payment inspite of calling them continuously on their customer support number from past 48 hours. My advise the website is a SCAM. Donot waste your money by booking with them. The Customer support is a BLUFF. They give false promises but do nothing. DONOT CHOOSE EASE MY TRIP.

We have booked tickets for 8 person on May also we have cancelled the trip and got refund on 07/19/2022.But the problem is we can’t withdraw the amount from ease my trip to our bank account ! Kindly do the needful

I had booked a ticket through easemytrip app from Pune to Hyderabad. And ticket got confirmed with Rahul travels. When i went to boarding point Bus operator didn't allowed me to bus and said there is no availability. Strange thing is for confirmed ticket how they can say no availibility.
And they are not ready to provide my allotted seats as they already sold out to non-booked candidates for high amount.
I didn't believed how easemytrip taking responsibility of their respective user using their services.
And i didn't get any refund amount. Please help me with that issue.

Hi,
I have made a payment of roughly 8300 and payment deducted successfully buit i am still waiting for my refund as ticket status is showing failed.

Booking id
EMT[protected]

This is in regard to my PNR RYZ2UJ which is canceled by GoAir due to operational issue. I have asked for a full refund which They have processed as per the email confirmation. They mentioned that it has been sent to Easemytrip. I have got no information about my refund yet. Same thing happened when I booked with MakeMyTrip and I have received the refund immediately without any followups

Waiting for email as i booked tickets

Iam not able to recieved the full amount from easemytrip.com, which Spicejtet had already refunded to easemytrip.com for the booking id EMT[protected]

I'm a physically handicapped person who needs an escort my husband Cedric Sean Abernethy. I was booked on flight UL 504 and my escort was booked on UL 506 on 17/7/2022 which was not intimated earlier. Hence our flight tickets had to be cancelled and rebooted for 18/7/2022. This has caused us much inconvenience above all mental trauma since we had to look out for accommodation and food expenses. Please compensate.

I booked a spicejet flight from mumbai to delhi, got the date wrong by mistake, immediately got it canceled within an hour, directly from the spicejet themselves. Spicejet refunded the amount within a few hour as per there status and easemytrip.com also acknowledged receiving the amount, and told to cancel the flight from there website too, which I immediately did. however it is the 11th day and I still have not received the amount in my bank account.

Bus details from Tirupati to Bangalore on 31/07/2022 are PNR: 17451, Bus No: NL01B1040, Driver details: Ram Reddy Srl, [protected], Naveen Srl, [protected] - BITLA SOFTWARE PRIVATE LIMITED

Booking ID: EMT[protected]

1. Intially bus is yet to start at 1pm, but just 45 mins before it was told that bus will be delayed by 1 hour, and trust me there was no traffic jam at all.

2. I had to wait for 1 hour 15 mins in 36-38 degrees on a main road with the luggage since the boarding point just says the bustand but the actual was some other place.

3. Finally I found the bus irrespective of the driver, operator not attending the calls from 12 pm after a struggle of 1:30 mins.

4. When I asked about the same to driver there was a very irresponsible answer and they shouted at me and my husband.
FYI: there are co passengers with the same issue.

There was no surprise if they beat us also as they are that rude. Literally shouted at us and they are using abusive words.

5. After boarding the bus the AC was not working, charging point was not working. When everyone asked they stated that it will slowly work and do whatever you want to do.

The bus is so old that the engine sound can be heard to everyone around (worst conditioned bus I have ever boarded in my life). The bus also releases smoke which is very Black and thick. Am not sure if the bus is having proper registration and insurance, pollution check etc. Literally the travel operator had a physical fight with the co passenger when he asked to stop the bus for washroom. (The co passenger was a doctor)

It is the same travel operator guy shouted and used abusive words when asked for AC or charging point.

Now my question is I want a proper answer for all the my issues.

What are the check lists Ease my trip taking before taking a travel partner ?

30-7-22

I have been waiting to transfer my wallet money to my bank since June 28, 2022 (1 month now), I connected their customer care number twice, and they gave me the same response that they are working on it and this error has not been fixed even after waiting for 1 month.

Today I cut a ticket from Kolkata to Hyderabad and return but they debited the money twice for the same ticket.
Customer care isn't helping.

Money is debited but no ticket

Organised fraud from company

No response for why ticket is rejected
but payment is debited without any issues

Refund my money my booking id is Booking I'd

EMT[protected]

Booking on 25 july kuwait to hyd

I have to travel after 2 days but

Ticket not confirmed but money is debited

I have book the ticket with one timing I got it with different timing I made immediate call to easy my trip customer support they did not help me I said this happen process me refund or give me other flight they keep telling me you will get call back make me wait for 13 hours the worst experience with easy my trip I was Existing customer still they did not listen to me .I raise this issue with my lawyer he will file case to them and will raise this to social media, Twitter I loop everyone, they should know what customers support means I was stuck in other place I called 10 times still no help they said talk to airlines when I called airlines they said this is easy my trip issue because booking is done by them …this is my bad experience with easy my trip

I booked 2 tickets for a round trip from easemytrip from Chandigarh to Leh and Back, for 11 August to 18 August . I made a successful payment of Rs. 25678.00 and the Ticket's Status are in pending. They stated that it will take 30-40 minutes to update the status but it's been more than an hour since I haven't got any update on the same.

Booking ID : EMT[protected]

I have booked a return ticket from delhi to goa for two persons. The booking failed but money got deducted of Rs 25, 580/-

I have made booking with:
Name: hitesh Singh
Last 4 digits of card: 2372

ALERT: You've spent Rs.25580 on CREDIT Card xx2372 at EASE[protected]M on[protected]:21:08:42.

kindly help initiate the refund