EaseMyTrip.com Complaints & Reviews

Dear Sir/Madam

I have a complaint regarding my refund from flight booking portal Easemytrip.com

I booked a flight from Easemytrip.com on 20th June and by mistake I booked a flight for different sector than what I was supposed to. So I called Easemytrip.com to cancel the booking for which I paid 74840 and they said that I will get the refund amount of 62044 after deducting charges as following:
Airline Charges: 2500/- (per passanger)
Easemytrip Convinience fees: 699/- (per passanger)

Total charges for 4 passangers: (2500+699) * 4 = 12796/-

I waited for 4 days and I called them on 24th June to know the status and they told me that it is still in process and they still hasn't initiated the refund and they told me I will get an update within 24 hours but I got nothing so I called them again the next day and they said the same thing and said that their senior will call within the next 24 hours and I still got nothing and same thing happened for another two days I called them 4 times and I didn't get any response so I mailed them for my concern and then I got a call on 28th June from Mr Kartik Singh (senior supervisor from Easemytrip) and this time they said the charges will be 14000 (approx per passanger) I argued with them and then He said they will charge 12800 per passanger. They are charging 38404 more than what they promised.

So i request the authorities look into this matter and help me

My credit card company which I used is also going to charge me for not paying my bills which I request Easemytrip to pay. Because it's their fault.

My work is totally stopped becuse they still haven't processed the refund
I request the authorities to please help me to get a resolution on this

Regards,
Mehul chodavdiya ([protected])
Darshan ([protected])
Milan ([protected])
[protected]@gmail.com

We bought tickets from easemytrip and asked them to reissue my return ticket from 1st of July to 29 June but unfortunately they was sent me a confirmation email about 29 July and it’s supposed to be 29 June and I was give approval to them, once I received ticket the date is 29th July. When I was asked them to pls correct the date then they ask me again money for change the date. I have all proof in written.

The following flight was booked for Senior Citizens one of whom is a 93 year old woman, going on a religions pilgrimage to Tirupati, was rejected.

Booking ID : EMT[protected]

Booking Date :[protected]T13:04:31.28+05:30

While the senior citizens understand that the airlines concerned rejected it, the old people used your website to book tickets. Now the Prices have gone up.
The increase in price, as you made the old senior citizens (93 year old woman) for half a day and did not even care to communicate the rejection on SMS, has resulted in an increase in flight prices that now the Sr. Citizens have to bear. This is a huge burden on somebody who is subsisting on a merger savings.
Your customer service and company have shown utter disregard and insensitivity towards sr. citizens, especially a 93 year old woman planning on pilgrimage. This is extremely sad, discouraging and repulsive.
You have communicated no concerns for their age and financial situation as retained and non-earning old people, and instead mentioned that your company will be at loss if you provide any discount.
I wonder how an amount that would be a loss to a big company like EaseMyTrip, will even be berable by non-earning sr.citizens?
I wonder if the only way is to open a consumer case and demand compensation for the 93 year old woman and the other two senior citizens.

Booking ID - EMT72650526, PNR - E5I2JL flight booked from MAA To RDP.

During pandemic time our flight was cancelled by the airlines and they told they have added the booking amount in credit shell.
Now when I am going to use the credit shell it says me to contact with respective booking partner from where the ticket was made.

I conveyed this message several time to EasemyTrip customer care and first few times they told they will be refunding the booking amount in my bank but now they are telling that they are communicating with airlines and reply me back once they will get reply from airlines .

It has been going like this since last few months and my 8.5K rupees get stuck.

Dear Easemytrip,

This is regarding the refund for flight ticket cancellation amount pending for PNR YCG24.

I have written multiple times on your email id, your personnel Dharmendra is not providing the resolution. Last time i.e. on 02 May 2022, he had said it would be completed in a week but that was not yet completed.

Ticket was booked through Tapzo, but Tapzo is now closed. Also, I have a confirmation from the Airline, ticket was refunded in April 2021 to Easemytrip.

Kindly provide the refund urgently.

Thanks!

I have booked a round trip flights from Ahmeadbad to Berlin for my mother who is 70 years old and have hearing loss. She has a return flight on 30th June and vistara has changed departure time of frankfurt-delhi flight which cause time overlapping with my first flight and by the time my mom land in frankfurt, the connecting flight would already took off.

Since this is single PNR booking. is is EaseMyTrip's responsibility to do a rescheduling however since last 2 weeks they are only asking me to wait till they get response from airlines. I wonder what century are we live in? why can't they do instantly?

My mother is travelling alone and as i said she is 70 years old with hearing loss. think about the consequences. there is only one week left and they ain't doing anything.

Booking id EMT96329945

This is how Indian firm looting people.

Coupon code HDFCEMT was applied successfully for an instant discount of Rs. 1000 and while booking the flight ticket the amount was showing up the discounted one i.e. Rs 12238 but while making final payment it deducted the whole amount i.e. Rs 13238 without giving any discount. The Easemytrip customer care told on the first day of complaint itself that the issue will get resolved within few hours or max by same day itself but now it has been more than 3 days and the issue is still there. Easemytrip has not yet credited back the discount amount of Rs 1000 to my account yet.

I booked my tickets from dhaka to Delhi for 20 july for which money got deducted with no booking.

13 /06/2022
i booked my ticket from Mumbai -to Chicago. At the time of booking they asked for first and last name which is Suvarna Sarpotdar whereas on my passport, its given name as Suvarna Sudhanshu and last name as Sarpotdar..They are not resolving the issue neither by adding middle name nor giving any other option.

M/s.Vistara has refunded our amount and send confirmation by mail but still easemytrip has not refunded our amount and not even responding only harassing us a lot kindly do the needful for the same please find the attached confirmation mail from airlines

Cancellation of Indigo Ticket
PNR HWBE9Q, Booking ID: EMT94624876, Cancelled on 3-04-22g
Amount refunded by Indigo to EMT Rs 9788
Service Charge of EMT Rs 600
Refundable by EMT Rs 9188
But EMT refunded Rs 7614 only to me. Despite several requests EMT did not refund Rs 1574 yet.

Today (15/06/22) I booked vistara flight ticket for 2persons from Delhi to Trivandrum on 23/06/22 through Google Play via ease my trip. Unfortunately money (Rs.23250) debited from my account and ticket not booked. (My SBI account debited by Rs23250.0 on 15Jun22 transfer to Ease My Trip Ref No[protected]. ) Kindly initiate refund as soon as possible. Kindly update in [protected]@gmail.com

If I have to mention heights of worst service it’s Easemytrip. I suggest and it’s my personal experience don’t don’t ever book tickets through easemytrip. They are money eaters. They will not help you at all. They will put u in a fix and grab entire amount paid.

I had booked an international ticket to Frankfurt.

I tried to book a train ticket from Easemytrip on 21st of may whose booking got rejected due to a server failure at IRCTC but the payment was deducted, so I was promised a refund in next 7 days but it has already been 17 days still I haven't got my refund.
The customer support keep giving me new dates whenever I call them, please help :).

Booking I'd - EMT99236924
Transaction ID[protected]
Amount - 1340

I had booked a flight for Mumbai to Istanbul via Saudi Arabia Airlines from EaseMytrip.com from 27th May to 6th June 2022. My Booking Id is EMT98312728 and PNR is 6PLQEA. The Airlines had rescheduled the return flight from 6th May 2022 to 7th May 2022 due to which I was forced to cancel the flight as I could not travel on the new rescheduled date.

I had called the Saudi Arabian Reservation Office in Mumbai before going ahead with the cancellation as it was rescheduled by the airlines. The airline representative mentioned that I would get the complete refund as the flight was rescheduled by the airline. I thus went ahead with the cancellation after this confirmation.

It has been 18 days since the cancellation done on 20th May 2022 and I have not yet recieved the refund. The EaseMyTrip team keeps giving the same reasoning that the airline has not yet processed the refund.

I have cancel 2 tickets and indigo send easy my trip 15492rs but easy my trip send only 13492 each passenger refund why easymytrip take my 4000????

I have booked a train ticket on Easemytrip on 21st of May booking I'd is EMT99236924 but the booking got rejected due to a server failure at IRCTC. I was promised a refund in 5 to 7 days from 25th of may( the day which it was processed) . From then it has already been 8 days excluding the weekends still I haven't got my refund . And when I call there customer support they start giving me new dates. Firstly they told me I will get my refund on 31st then they changed it to 2nd June and now they are telling me to wait till next Wednesday . Please help

It’s been more than two weeks i have not yet received my refund
upon calling them they ask to wait

1. Booked air tickets for 3.6.22 for myself; wife and kids ; saw the banner on website front page " FREE Full Refund due to Medical Reasons" with no further conditions mentioned.
2. Now due to medical reasons when we wish to avail same; they are denying ; saying that I did not fill any checkbox during booking.
3. Charging me Rs 3800/- per ticker; i.e 11400/- financial loss. besides emotional stress due to same.
4. case of blatant CHEATING and misleading advertisement.
5. called up their customer care at[protected] but no respite.
Please help against this cheating and help for financial refund for atleast the Loss.

I booked ticket on 27April 2022, from this website from Mumbai to Auckland via Singapore for 11th June 2022 paying Rs.59497 mentioned ticket number[protected] and PNR YNCPUH with AirNZ airlines.
Exactly after a month from date of booking 27th May 2022, got mail that partial half of flight got cancelled and I have option to reschedule or Cancel the flight, with full refund.
I tried alot while keep talking to their support and dropping mail on same day to get rescheduled but no response so at 1830 hrs with no hope I decided to cancel the trip and booked my another flight directly with airlines.
after few hours my cancel request rejected and as i called to their support team they told me airlines denied to refund and flight again got confirmed and on time, for same I have their mail evidence.

I thought as they given me cancellation notification they also need to give the confirmation mail but they didn't and I already booked and invested double amount of money for my trip.

After few days on 30th May 2022, I again got mail from Easmytrip, that partial flight trip got cancelled so again I raised request for Cancellation but again got rejected and told me to reschedule or reissue the tickets.

But as I can see and checked with airlines directly flight status is showing RESERVED instead of CONFIRMED, which mean still no guarantee for me to fly with this ticket and i really got disappointed with Easmytrip support as they can't help me with my refund from last two times.
I think they need to take responsibility to talk to airlines in this concern as passenger can't struggle that much, that's why we take help of travel agents.

And I already invested double amount of my money to get my air ticket my own at last moment after they cancelled my flight two times so now I need my full refund from Easemytrip.com