EaseMyTrip.com Complaints & Reviews

M/s.Vistara has refunded our amount and send confirmation by mail but still easemytrip has not refunded our amount and not even responding only harassing us a lot kindly do the needful for the same please find the attached confirmation mail from airlines

Cancellation of Indigo Ticket
PNR HWBE9Q, Booking ID: EMT94624876, Cancelled on 3-04-22g
Amount refunded by Indigo to EMT Rs 9788
Service Charge of EMT Rs 600
Refundable by EMT Rs 9188
But EMT refunded Rs 7614 only to me. Despite several requests EMT did not refund Rs 1574 yet.

Today (15/06/22) I booked vistara flight ticket for 2persons from Delhi to Trivandrum on 23/06/22 through Google Play via ease my trip. Unfortunately money (Rs.23250) debited from my account and ticket not booked. (My SBI account debited by Rs23250.0 on 15Jun22 transfer to Ease My Trip Ref No[protected]. ) Kindly initiate refund as soon as possible. Kindly update in [protected]@gmail.com

If I have to mention heights of worst service it’s Easemytrip. I suggest and it’s my personal experience don’t don’t ever book tickets through easemytrip. They are money eaters. They will not help you at all. They will put u in a fix and grab entire amount paid.

I had booked an international ticket to Frankfurt.

I tried to book a train ticket from Easemytrip on 21st of may whose booking got rejected due to a server failure at IRCTC but the payment was deducted, so I was promised a refund in next 7 days but it has already been 17 days still I haven't got my refund.
The customer support keep giving me new dates whenever I call them, please help :).

Booking I'd - EMT99236924
Transaction ID[protected]
Amount - 1340

I had booked a flight for Mumbai to Istanbul via Saudi Arabia Airlines from EaseMytrip.com from 27th May to 6th June 2022. My Booking Id is EMT98312728 and PNR is 6PLQEA. The Airlines had rescheduled the return flight from 6th May 2022 to 7th May 2022 due to which I was forced to cancel the flight as I could not travel on the new rescheduled date.

I had called the Saudi Arabian Reservation Office in Mumbai before going ahead with the cancellation as it was rescheduled by the airlines. The airline representative mentioned that I would get the complete refund as the flight was rescheduled by the airline. I thus went ahead with the cancellation after this confirmation.

It has been 18 days since the cancellation done on 20th May 2022 and I have not yet recieved the refund. The EaseMyTrip team keeps giving the same reasoning that the airline has not yet processed the refund.

I have cancel 2 tickets and indigo send easy my trip 15492rs but easy my trip send only 13492 each passenger refund why easymytrip take my 4000????

I have booked a train ticket on Easemytrip on 21st of May booking I'd is EMT99236924 but the booking got rejected due to a server failure at IRCTC. I was promised a refund in 5 to 7 days from 25th of may( the day which it was processed) . From then it has already been 8 days excluding the weekends still I haven't got my refund . And when I call there customer support they start giving me new dates. Firstly they told me I will get my refund on 31st then they changed it to 2nd June and now they are telling me to wait till next Wednesday . Please help

It’s been more than two weeks i have not yet received my refund
upon calling them they ask to wait

1. Booked air tickets for 3.6.22 for myself; wife and kids ; saw the banner on website front page " FREE Full Refund due to Medical Reasons" with no further conditions mentioned.
2. Now due to medical reasons when we wish to avail same; they are denying ; saying that I did not fill any checkbox during booking.
3. Charging me Rs 3800/- per ticker; i.e 11400/- financial loss. besides emotional stress due to same.
4. case of blatant CHEATING and misleading advertisement.
5. called up their customer care at[protected] but no respite.
Please help against this cheating and help for financial refund for atleast the Loss.

I booked ticket on 27April 2022, from this website from Mumbai to Auckland via Singapore for 11th June 2022 paying Rs.59497 mentioned ticket number[protected] and PNR YNCPUH with AirNZ airlines.
Exactly after a month from date of booking 27th May 2022, got mail that partial half of flight got cancelled and I have option to reschedule or Cancel the flight, with full refund.
I tried alot while keep talking to their support and dropping mail on same day to get rescheduled but no response so at 1830 hrs with no hope I decided to cancel the trip and booked my another flight directly with airlines.
after few hours my cancel request rejected and as i called to their support team they told me airlines denied to refund and flight again got confirmed and on time, for same I have their mail evidence.

I thought as they given me cancellation notification they also need to give the confirmation mail but they didn't and I already booked and invested double amount of money for my trip.

After few days on 30th May 2022, I again got mail from Easmytrip, that partial flight trip got cancelled so again I raised request for Cancellation but again got rejected and told me to reschedule or reissue the tickets.

But as I can see and checked with airlines directly flight status is showing RESERVED instead of CONFIRMED, which mean still no guarantee for me to fly with this ticket and i really got disappointed with Easmytrip support as they can't help me with my refund from last two times.
I think they need to take responsibility to talk to airlines in this concern as passenger can't struggle that much, that's why we take help of travel agents.

And I already invested double amount of my money to get my air ticket my own at last moment after they cancelled my flight two times so now I need my full refund from Easemytrip.com

I booked a ticket through easemytrip but it was cancelled from my side and I got the partial amount of the ticket fare as refund. I need the invoice of that refund but easemytrip is not giving the invoice.

I had booked flight tickets for Kolkata to Dhaka on 28th of May, 2022 for my wife and brother in law. The booking ID was EMT99019219. The money for the tickets ₹12, 716 got debited from UPI: [protected]@okicici, yet the tickets could not be booked as the EaseMyTrip booking portal showed payment unsuccessful. On calling the customer care, they said that they had initiated a refund and it would be credited to my account within 5-7 working days. It has been 9 working days and the EaseMyTrip customer care team is telling that they have provided me the refund, yet no refund has been credited to my account. I had even mailed them my account statement on which they are saying that they have refunded the amount, to show that I have not received any refund. This is really harassing and I want my refund as soon as possible.

Best Regards,

Parijat Ghosh
[protected]

Due to Easemytrip decrepancy i have lost approx 33000Rs, and easemytrip didn't resolved my concern.

Thier is some discrepancy is refund calculation, On below mentioned booking before submitting cancellation request easemytrip portal shown refund amount is Rs 37500 but they approved refund only Rs 4534.

Cancellation sector :- ZRH-FRA; FRA-DEL

And as per easemytrip customer care cancellation fees is Rs 12000/- which is mentioned in all Airindia tickets but unnecessary they charged Rs 69556/- as a cancellation penalty.while i discused the same with easemytrip executive they informed that maybe system shown incorrect value.

But to easemytrip i have lost my return ticket as well as refund amount.

Regards
Sumit Khanna
[protected]

Hi, i booked a railway ticket from bangalore to bhadravathi for 3 person after payment made it shows error but amount get debited and there in no information about tickets can just help me out and credit my amount back

I have booked AirIndia tickets through online portal Easemytrip.com on 15th Feb'2020 as per the following details.

1. Delhi to Cochin on 14th August 2020- Flight No. AI-512. Airline PNR-Y6KWL

2. Cochin to Delhi on 25th August 2020- Flight No. AI-47. Airline PNR-Y6KEP

Booking id: EMT70528097 and EMT70525774
Ticket Nos.[protected],[protected],[protected],[protected] //[protected],[protected],[protected],[protected]

Due to the Covid-19 current situations prevailing at that time, the airlines have not operated the flights on both the days.

I have applied for the full refund from Easemytrip.com for the non operated flights. i have been writing to you since August 2020. After many follow ups the have partially refunded after deducting airline penalty as below.

For Booking id: EMT70528097
Airline penalty: 12, 636‬ (3159 per pax)
Total Refunded Amount of Rs.1716


Booking id: EMT70525774
Airline penalty: 12, 636‬ (3159 per pax)
EMT cancellation service charge: 1200(300 per pax)
Total Refunded Amount of Rs.548

I have written many times past two years for a full refund. Many times the Easemytrip.com have reverted that they have not got a airline confirmation for a full refund. Now even after airline confirming a full refund of the ticket amount, Easemytrip.com is not refunding the full refund.
As per EMT booking portal/ tickets booked, there was no cancellation charges on the tickets booked.

Request you is for a full refund at the earliest.

Thanking You,
Aji N Avarachan
[protected]

My flight dated today 20th May 2022 was booked via Easemytrip. While booking it cleared mentioned that I will get a refund of rs2, 560 if I cancel my flight. I was specifically looking at a refundable flight due to some health complications. Unfortunately, I had to cancel the flight. I called the carrier - Indigo airlines and they said they will be able to refund Rs. 930. I have an email from them confirming the same. When i call Easemytrip that refundable amount changes to rs.230.

While booking when it's clearly mentioned that the refund amount will be rs2560 and the airline is giving back 930... How is it that Easemytrip is not even giving back the mentioned amount, instead eating up 700 inbetween.

It's a miniscule amount but for me, it's about what is portrayed to a customer and what is delivered are two very different things.

Also, the representative was extremely hyper and impolite.

Kindly, intiate the refund that Indigo is giving and please stop eating up the money.

Flight details - Bengaluru to Pune - 20th May, PNR - SRSM4K

Highly disappointed with the company and also the way the representative handled the call.

I had booked a flight of alliance air from dehradun to jaipur( via Delhi ) through easemytrip. The flight details are
Booking id EMT94321908
PNR 0ZW7S1
Sector DED-JAI
Date 9th Feb 2022
Since the flight from Dehradun to Delhi got delayed by many hours, the airlines cancelled the onward flight from Delhi to Jaipur and a full refund was announced to all the travellers. It's been more than 3 months and even after innumerable chats with easemytrip and emails to them and alliance air, I have yet to receive a single penny. It's been very frustrating as easemytrip says they haven't received the refund from alliance air and alliance air says since the ticket was booked through easemytrip, they can't do anything in this regard.As a consumer, i feel cheated and don't know where to go.

My complaint about my long pending refund case being following up since last 20 days almost...ID EMT97999569, PNR - LK32HS All limits has crossed, EMT guys are mentally harassing me like anything, how many times, I will call/email/ enquire with EMT People for my remaining refund amount of Rs. 3250 /- Just utter nonsense n stupidity going on...False commitments, new new excuses day by day only been given after repeated calls/emails. Don't bother to revert back to my emails ever. Never ever imagined that Ease My Trip company wud turn out to be such type of nightmare for me genuine refund case. Going thru huge mental trauma since last 20 days. Calls/emails been attempted by me to them but all in vain. Result is zero. They are just ignorant & careless. Not bothered at all to solve my case n do my refund. Request to ur forum to help me out for my genuine refund from Ease My Trip.

I booked 4 train tickets from chennai central to ottapalam on 11th may when it was in waiting list . I made the payment through Gpay & amount of ₹1551 was debited from my account. Then it showed like.. Booking processing then the page got stuck and then I didn't get any status or information about my booking. I didn't get any booking number or pnr number I couldn't even able to cancel my booking..

Passengers name
Girija M - F/40
Swetha S - F/16
Tharun madhav - M/12
Lipin suresh - M/13

Please help me get refund