EaseMyTrip.com Complaints & Reviews

Once again same experience.

Our upcoming flight ticket is cancelled by the Airlines due to operational issues and full refund was provided however EMT didn't refund us the conveyance fees of Rs 600 paid at the time of booking!!

EMT Booking reference number EMT92872691

This is regarding Bus cancellation Refund for Bus Booking ID EMT89525088. Since operator cancelled the bus, i had to cancel my booking. But full refund not issued till today, even after 3 months. Each time i am getting false assurance from your Twitter team. Kindly check and do the needful.

My upcoming flight is cancelled by the airline due to operational issues and full refund was given. However EaseMyTrip.com didn't refund me the convenience fee of Rs 300 paid at the time of booking.

EMT booking reference No- EMT92813567

After lodging this complaint EMT customer representative replied me on 21.02.22 that they had already processed the refund of ₹300 (convenience fee) to the original mode of payment and it will be credited within 5-7 days.

It's been TWO weeks now but the refund is still not received.

Hi,
Last year I booked flight tickets with AirIndia (EMT81864794 / PNR: YH9XW, from Agartala to Delhi on 22may-21), but due to covid AirIndia declared open pnr
and offered us that we can reschedule within next one year and avoided travel at that time. Also received a mail from EaseMytrip for the same.

This year, in Feb-2022, I requested to reschedule this open pnr ticket and came to know from EaseMyTrip that tickets are cancelled by airline and
furthter rescheduling is not possible and I was asked to cancel only. When I cancelled those tickets, all most the whole amount deducted as cancellation charge.

I tried to contact to Airline and came to know that Easemytrip placed a request to cancel those tickets in December-2021 and also got refunded
from Airline at the same time. Then I tired to contact EaseMyTrip again several times, they denied initailly but finally accepted that they placed
cancellation request in December-21 without my concern and refunded. I have recording of that discussion.

It's a completely inappropriate step taken by Easemytrip, deducted charges from my end and harrased me.

So request you to kindly the necesary steps and help me to get the full refund.

Dear Sir/Madam, I have booked my Ticket through your Portal for First & Last time. The reason is that you are marketing Best Refund Travel agency amongst your competitors which is totally False.

I have booked my Ticket thru your portal on 2nd Mar 22 vide PNR No CQ2CWN from Mumbai to Jabalpur and Total Ticket Value was Rs.5683.Due to medical urgency at my home I have to cancel my ticket and I was shocked and surprised when I got confirmation about refund amount of Rs.2083(only 37%).

You people are doing False advertisement and cheating to Customer.

Kindly look into this and provide justice for only marginal cancellation charges.

I am working in Corporate and we value the company brand which is solely depend upon Trust & Faith.

Hope this mail will treated seriously and appreciate your confirmation through return mail about revised Refund amount.

Regards,
Dinesh Jajda.
Mob - [protected]

Booking ID - EMT92829555
I have booked a flight from Delhi to Bengaluru via Vistara for 27th January, 2022.
The flight timings were postpone twice which was not serving my purpose, so Vistara Cancelled the flight booking as per request.
Vistara refunded the full amount of Rupees 3494 back to EMT on 28th January as per EMT Executive only.
They have not refunded my amount back despite of multiple calls and requests. I have escalated to Supervisor level too but not even a single mail they sent regarding the refund initiation.
I have only got false promises and their backend process delay excuses.

Their executives also promised to call back within 24 hours, 72 hours but no one called and no single mail was being received. I have the mail regarding the same mentioning I will get a call but all in vain.

I want to reschedule only the return journey of my trip but when we select only the return journey and click to reschedule, it takes us to reschedule full trip.

I raised a tucket, talked with customer service many times but they don't have solution for me.

I am stuck, if I cancel here and book from other site, it will be too much of money lost. If I wait further, there is a chance that I won't get any tickets at all.

This is pathetic that such a common feature has bug or missing feature on this website.

-Abhay

I have booked a Chennai to Mumbai flight for 12 June for 8 pax. Fare was given by Easemytrip was Rs. 29344/- which I paid online. I got the email from easemytrip.

After one hour the customer care person called me saying that you need to pay Rs. 20, 000/- fare difference, I asked why so she explained that the fare is revised by Airlines. My simple question was that you gave me a fare which I paid, after that fare increase is not my problem. The lady argued and disconnected the phone.

I have booked around 29 more tickets on the same flight. I need my ticket for the same fare which I paid or else compensation for my loss for all 36 tickets.

At 03.56 on 02.03.2022 below email received.
Greetings from BugetTicket.in !!

With reference to your booking, We tried calling you to inform you of the same however your number is not getting connected.

We are really sorry for your recent booking experience with us. That should never have happened, and we understand how frustrating this must be for you. We would like to inform you that your booking is NOT confirmed with us due to non-availability of fares.

The fares which reflect on our site are as per the airline's inventory are subject to change as per any real-time changes in the pricing/inventory of the respective airline.

Kindly advise if you wish to have any alternate option (it may include the fare difference) or else advise us to initiate the full refund against your pending booking.

Chennai →Mumbai on Sun, Jun 12th 2022 02h 15m

SpiceJet
SG-678-737
Jun 12, Sun, 06:25
Chennai, India
Chennai Arpt
Terminal 1
Non-Stop
Jun 12, Sun, 08:40
Mumbai, India
Chhatrapati Shivaji Maharaj International Airport
Terminal 2
02h 15m
Economy, Free Meal, Refundable

SME
: (Adult) Check-in : 15 Kg, Cabin : 7 Kg

Thank you

Best Regards - Rakhi

BudgetTicket HelpDesk
P:
+[protected]
A:
912, 9th Floor, Krishna Apra Business Square,
Netaji Subhash Place, Pitampura, Delhi - 110034
E:
[protected]@budgetticket.in

At. 04.01 pm on 02.03.2022 I received email for Transaction Rejected.

[protected]@easemytrip.com
16:05 (16 minutes ago)
to me, care

Dear [protected]@gmail.com,

The following itinerary has been rejected due to non-availabilty of seats in the same class booked by you.

Your amount would be Refunded automatically.

In case of any Query, Please contact EaseMyTrip customer care at[protected] or[protected].

Booking ID - EMT95636490
Booking Date - Wed02 Mar 2022
Issuing Time - 16:04
Outbound Flight Details
Air India
672 Chennai 15:20
Sun-12Jun2022
1 01h 50m Mumbai 17:10
Sun-12Jun2022
2

Title Passenger Name Status GDS PNR Airlines PNR Ticket Number Basic Fare Taxes Total Fare Baggage Weight
Mrs POONAM PRITAM GILBILE Rejected Label ------ --- 3020.00 648.00 3668.00 25.00 KG
Miss VED SAURABH JADHAV Rejected Label ------ --- 3020.00 648.00 3668.00 25.00 KG
Miss AVNI RAMESH KAMBLE Rejected Label ------ --- 3020.00 648.00 3668.00 25.00 KG
Miss SANVI NINAD GAONKAR Rejected Label ------ --- 3020.00 648.00 3668.00 25.00 KG
MSTR ADVAY AMOL SAKPAL Rejected Label ------ --- 3020.00 648.00 3668.00 25.00 KG
MSTR TANISH MANESH SHIRKAR Rejected Label ------ --- 3020.00 648.00 3668.00 25.00 KG
Miss ADVITA SANDESH JADHAV Rejected Label ------ --- 3020.00 648.00 3668.00 25.00 KG
Miss VAISHNAVI SANKET KAMBLI Rejected Label ------ --- 3020.00 648.00 3668.00 25.00 KG
Fare Details
Basic Fare 24160.00
Taxes & Other Charges 5184.00
Discount (-) 0.00
Insurance Fee: (+)0
Total Fare 29344.00
Terms & Conditions
Cancellation Policy for Flight AI
Before Departure :
Cancellation Service Fee. -
Date change penalty applicable before departure. - as per airline rules
Cancellation penalty applicable before departure. - as per airline rules
Baggage allowance for Adult - as per airline rules
Baggage allowance for Child -as per airline rules
After Departure:
No change or cancellation permitted
Changes/cancellations are subject to 04 hr prior to flight departure
If you are booking a special discounted return fare then both flights have to be cancelled/changed together
Airline Contact Information
AirLine : AI and Contact No : [protected],[protected]
+[protected]
Please reference the Airline PNR Number when communicating with the airline regarding this booking.

How can they refund me without my concern?

This is just makint counsmer fool. Their customer care persons are too annoying and no manners just hopeless.

The perfect scam by easemytrip
They are selling flight tickets of airlines which do not have permission to fly and then when the flight get cancelled they say, CONTACT AIRLINES FOR REFUND
I booked and made payment for a return ticket ( two way) from easymytrip.com last month.
2 days ago i received a message from them that my ticket has been cancelled and rescheduled to two days later by the airlines.
since the...

What are the rules for cancellation or rescheduling of domestic flight flight ?

This complaint is specific to Booking id:- EMT91600739 .
Issue was raised to Ease my trip on 12th Jan 2022.

The book was changed and there was a fare differential of INR 1262 which I should receive from Ease My Trip.

Indigo had already given the fare differential to Ease My Trip(confirmed by Ease My Trip over email).

I have already waited for more than one month for the same.I have called the customer care almost 15 times and have got the same response to wait for 5-7 working days as there is some technical issue.

I have got call 3-4 times from some supervisor stating that I will receive the refund in 5 days but not clear answer on what the issue is and guarantee that the money will get depositied.

I booked a flight from Dubai to lucknow. But booking got failed and money got deducted. But till now money is not refunded. It's been 9 days.

I also mailed easemytrip about the same but they say to check with your respective bank.

I ask respective bank about the transaction. But money transferred from bank to easemytrip successfully so they can't do anything about it and it's the problem from easemytrip or payu.

Now it's been more than a week and my 16386/- rs is still not refunded by any respective sides.

Booking ID: EMT94729602

I tried to recharge my JIO mobile number [protected]. Rs. 239/- were deducted from my account but the mobile did not get recharge. order id: INDRE[protected], Payment Id: [protected]. Please help me.

My upcoming flight is cancelled by the airline due to operational issues and full refund was given. However EaseMyTrip.com didn't refund me the convenience fee of Rs 300 paid at the time of booking.

EMT booking reference No- EMT92813567

Driver:
1) He came one hour late from the reporting time.
2)His car was bubbling and shaking, we requested him to get it checked, but he only got it checked and repaired after giving us a horrifying ride for a 100 KMS.
3)He had no money in his pocket, we have to give him money for the petrol twice, we recharged his phone on his request, for everything he was time and again asking money.
4)The driver started speaking to someone when were nearing Delhi, about 70 kilometers, and was asking someone to meet him on the way. After a couple of calls to the person, we(me and my wife) checked with the driver as to who was the person he was talking to and what was his business with him on our way back.
To this he responded that he had some medicines with him which were to be delivered on the way (near Delhi) to the person.( we were shocked and fearing as to what type of drugs was he carrying with himself)
5)After a while he again stopped on the highway saying that his car had some technical issues, he checked the car, and then started to drive slow quoting that there was an issue with the car, after a while he took the by lane and again started talking to the same person, We now started fearing somethin amiss and requested him to get on the highway, but he was continuously driving and talking over the phone trying to avoid any conversation with us.
Our fear started to grow and my wife was really panicking, we thought of contacting the police, but then had nothing substantial against him.
Suddenly we saw him pulling the car to another small lane which was under construction and there were no lights and no one on that road( he was still on the phone), we started yelling at him to stop the car and get to the highway to which he paid no heed and kept talking to the person as if he was nearby. Suddenly the car stopped and we saw that the road was blocked by a road roller and there was no where else to go .
Me and my wife took that opportunity and left the car and climbed the highway leaving our luggage in the car itself, fearing for our lives, and this fellow din't care and kept talking over the phone. I left my wife alone on the highway and went to him asking to give my luggage.
I took the luggage, paid him his dues and booked an UBER, the driver din't know about my destination at Delhi( East of Kailash), showed his unwillingness to go. After waiting for about 15-20 minutes at the highway an Auto Driver agreed to drop me off to Delhi border, where I had to higher another auto and reach my home by 9.00PM.

Ease My Trip Team:
1) I did not receive any intimation( even after paying in advance and getting the above booking ID) on the day of my travel, about the taxi number or contact details etc.
The driver called me at 10.00am on the day of my travel and intimated that he shall arrive one hour late.
2) On my way back when I called the customer support I spoke to the lady at the call center and she put my call without solving/listening to my issue on hold( I have recording of the same), after listening to the music for some5-10 minutes and the call got disconnected and i never received a call back.
3) After reaching home we again contacted (the what's app number was not working, its pathetic- I have the what's app conversations with me) the call center and spoke to a team leader Mr.Ayush, he felt sorry about our ordeal, my wife asked him to let us know what action would be initiated in the case ...we haven't received any response from the team as yet.

We had a horrifying experience yesterday, wherein wither we could have lost our life/or looted/ or some un toward incidence would have happened (since my wife was along) but the Ease My Trip Team are not bothered.
For whatever advertisements which we see on various platforms regarding safety, convenience, etc etc of Ease My Trip ...I will not dare to take another booking not only from Ease My Trip but from any other site in future.

I had booked true jet flight 2T-711 from ahmedabad to kandla DT 26/11/21 pnr no L742F4 .flight was canceled by airline.
I have applied for refund but no response until now.

I booked my flight ticket from Gangtok to Delhi on 13th Feb, 2022. The payment amount ia deducted from the bank account but the booking is as pending.
Booking id: EMT94770321

I have booked a Dhow Cruise from EaseMyTrip and because of the reason they were not able to confirm the booking with the tour agent, I was kicked out from the activity and humiliated in front of many people. Later I came to know that EaseMyTrip did this booking via Thrillophilia which looks very fishy to me. I have had multiple conversations with both of the companies customer care and there was no resolution for this. Finally, I came to know that Thrillophilia has rejected this request and I should ask EaseMyTrip to get my refund. EaseMyTrip Customer care assured me a callback in 24 hours from their Cruise department. It has been more than 72 hours and I haven't got the concerned person on a phone line or my refund. Dear "EaseMyTrip" people, please read your company name and try to understand it's meaning. After this experience, to me it looks more like "WorseMyTrip".

My booking ref #

Booking ID - EMT89199864
Booking Confirmation ID - T94PFQ
PartnerName - TRIPHOLIA
Booking Date - Friday, October 22, 2021

Dear Sir /Madam,
On 1st February I tried to book train ticket through Easemytrip app, bt both the transaction was failed due to wrong IRCTC entry. The details of the Transaction is:

Date :[protected]
Txn no: [protected]
Txn amount: 2126.40

But I get the refund of ₹1926.40 (Txn no: [protected]) .

In this juncture, why I have received ₹200 less in the refund . I would like to request you to initiate the full refund.

Please see the screenshot .

I had booked tickets from LKO-GOI-LKO on 10th February 2022 with booking id EMT94589069 and EMT94588900. An amount of 1, 30, 725 rupees was deducted twice from my bank account. However, the booking got rejected and they claim that the payment has not been received at their end. Today is 6th February and I have not yet received the amount in my bank. I have called and mailed the customer care people the details of my transaction but I'm surprised that they claim they have not received the payment while my bank is showing the payment has been deducted. Please help me with the refund the money immediately so that I can go ahead with my original travel booking.