EaseMyTrip.com Complaints & Reviews

I have booked flight tickets for GoFirst airlines through easemytrip.com. The ticket was of flexi type which means I can reschedule flight tickets without any extra payment apart from fare difference.
I have rescheduled the tickets couple of time because of pandemic. What I have noticed is easemytrip is charging convenience fee for everytime I reschedule my flight tickets and they are not even refunding back my previous convenience fee charged. So every time flight is rescheduled extra convenience fee is charged but old one is not refunded back. No where in the ticket they have mentioned about these hidden charges. In the ticket they mentioned only about cancellation charges. No reschedule charges. When I asked them there is no response from them. Its been more than 1 month I am waiting for the response.
request to kindly take an action against them to restore the transparency in the flight tickets
Attaching one of the ticket for your reference

Booking id-EMT97253425 from easemytrip. I booked return flights from BDQ to SXR AND PAID abt Rs.89500/- from credit card. later got a call asking for more money as prices have increased. we told them to cancel the ticket and refund amount to original payment source. but it has not been received yet. this happened on 7/4/22. my mobile no is [protected]

My flight was canceled by air asia and a full refund was given to EaseMyTrip.
However, I haven't received the convenience fee of 2*300 Rupees.
On inquiry, I got to know that it is as per policy and is mentioned on the confirmation email after booking. It was not mentioned during the course of
booking. Only after making the purchase does one gets to know about these hidden charges.

Booking ID- EMT96590705

My air asia flight was cancelled by air asia due to operational reasons. Air asia refunded an amount of rs 12118 to ease my trip but emt refunded me only rs 11318 why should we passengers pay the convenience fees when the airlines are at fault..

I booked a flight from Easemytrip.com ( EMT[protected] during which my booking was kept on hold and was asked to pay some more money as additional fare asked by Airline. Fine, I said and paid. Later, I had to reschedule the flight and I had to pay the fare difference for new dates. Again, the ticket on hold, pay additional fare else no ticket. This is when I am selecting the dates on EMT website and it shows me the fare difference. I paid again after multiple calls with EMT. After this, I was provided invoice of the booking which is 20000 Rs less than what I paid. I asked EMT multiple times to provide me correct, detailed invoice. Promised that I will receive it but after 7 days, still not received. What sort of travel booking this EMT runs. I have no trust. I need to know details of the payment I made.

Hello, i was about to book my ticket from easemytrip.com on 01/04/2022 today, and when i used my Googlepay while paying the amount the website said Transaction Failed.
Also the amount of Rs 10, 548 got deducted from my SBI bank account. Please initiate the refund as soon as possible as i dont have no money to book my ticket to return home. Please fix this and refund my money quick. My UPI id is. [protected]@ybl

I booked a Hotel Room at The Central Court Hotel at Hyderabad through ease my trip and also got a confirmation mail on 23.03.2022, but when reached hotel for Check In on 24.03.2022, they denied as they did not receive any confirmation from Ease My Trip. When contacted EMT, they replied after 40 minutes of waiting and they didn't turn up, leaving me to find out hotel on my own, which led to waste of my time and money and found hotel on my...

Money deducted but booking id not generated.

I had booked ticket using EaseMyTrip app using registered email id but money debited but booking id not generated.

Not sure where the money went. Mailed to EaseMyTrip but not getting response.

As per telecom conversation...We are following up for the refund of Saudia Airlines with your team and every time they come up with saying you put request from our website and which we did every time and than later they come up with the story on call that airline has denied the request you again put request and will forward and so on the same thing is repeating since 10th August 2020

Client is frustrated because other his relative who were suppose to travel in the same flight they all got the refund only they are left as they said because we issued ticket through you we are stuck other agent refund back their amount.

Today again a client came and he called Saudia Airlines in front of me and the Saudia staff said that your agent didn't process the ticket for refund and we gave refund to all others and to apply for refund was 31st Dec 2021. and now a client is creating a scene in my office and asking for a refund.

EMT63174079 and EMT63174701

Kindly please us with the above refund and close this matter today itself as he sitting in my office

I booked a train ticket via EMT. The journey was scheduled on 25th of March. But since, the plan got cancelled, I tried to cancel the ticket on 24th of March. But at that time, EMT prompted that due to server issue ticket cannot be cancelled, please try after sometime. I tried 3-4 times to cancel the ticket but everytime the same message was displayed. The next day when I tried to cancel the ticket, it prompted that since chart has been prepared so ticket cannot be cancelled. I checked the IRCTC website for the same and there it was prompted that since ticket was booked via EMT so nothing can be done via IRCTC side. Then on 25th of March itself, I called the EMT customer care number and asked about the same, so the executive told that since chart has been prepared so ticket cannot be cancelled. Then I asked the person regarding TDR procedure, so I was told that I don't need to do anything, the refund will automatically be credited into my account. I confirmed the same 4 times with the executive, but that person kept on repeating the same thing that I do not need to do anything from my side and asked to call after 48 hours to check the refund status. When I called after 48 hours, I am being told that refund won't be credited automatically, some procedure needs to be done. And the previous executive has given me wrong information, so the issue has been escalated, action will be taken against the previous representative for conveying wrong information and I will be getting back my refund. That person again asked me to wait for 1-2 days and if do not receive any communication from their side then asked me to call back. Today, it has been 5 days and I haven't received any communication from EMT's side, and when I called again today(31st March), the representative is telling me that since so many days have passed so nothing can be done now.

First of all, the issue was not on my side. I tried to cancel the ticket timely but due to EMT server's issue, it didn't allow me to. And after that, EMT customer executives are not clear and aligned on the policies. Every time one calls, they get to hear from a different representative and each one of them have their own story cooked up. And because of this customer is being harassed without any fault of theirs. Time and money of customer is being wasted because of EMT's fault.

I want the immediate action to be taken against EMT and want compensation against the mental harassment, wastage of time and money caused by EMT. I even have call recordings of all the interactions with EMT in case a proof is required to support my point.

Ease my trip are thieves. I haven't received my refund more than a month now.
Tried all methods. I called customer care sent out numerous emails but no reply. I am sending a legal notice.
My pnr L63HKS.

While I was trying to get the refund of Rs934 lying in EMT wallet, I had inadvertantly transferred Rs2802 (ie Rs934 x 3 times ) to my account. While I got the original Rs934 refunded, the remaining amount of Rs2802 has not been transferred so far. Please expedite the refund

Paul Abraham

Booking ID - EMT95273536 MAA-CCU
The Air India flight ticket was booked for 14/04/2022 from Chennai to Kolkata. But Air India cancelled the flight on 26/02/2022 and confirmed refunding the amount on same day . I have got refund of Rs. 588 only Balance Rs.8382 yet to be received. No reply from EaseMyTrip except saying keep patience.
It is more than one month no fruitful result. Messages sent to mail [protected]@easemytrip.com

Somdatta Dalai
M-[protected]
Email: [protected]@rediffmail.com

Dear Sir/ Madam

I had booked my Flight Ticket through Easemytrip.com For Guwahati to Delhi on 22 Feb 2022 and Return on 24 Feb 2022 .

Both the Flights were of Go First bearing booking No EMT94956175, Airline PNR JCPLSN Ticket No JCPLSN/1/1, Passenger Name Rajeev Kumar Sharma .
The Flights were cancelled by Go First and I had requested for full refund, have received confirmatory mail from Go First Air, but EaseMyTrip.com has not yet released the refunded amount.

Kindly expedite refund .

Regards

Hi- I am following up on booking EMT63613237 / EMT63694012 on behalf of my uncle(passed away 20 aug 2020 and death cert shared) and aunt. I have been continuously following up on refund of return leg and still to hear back from escalation team since over 1 month. ease my trip executives are not helping. Air india claims to have refunded the amount on 20 apr 2021 and this has been conveyed to your executive on concall.. expecting immediate closure

I have booked a flight ticket on 18th march from Raipur to Hyderabad for 19th April with PNR - "MUZYPE" . After completing the payment transaction it showed an message that the payment has been failed and try again. If your funds has been deducted it will be refunded in 7 working days.

By looking at the message i have re-initiated the payment and second time it was successful. But later i got emails with two tickets. Now when i reach EASEMYTRIP the coustomer care team is asking me to deal with airlines. or they are simply advising to cancel one ticket. They are not even bothered to take responsibility of inconvenience caused to coustomer.

The Issue resolving services are too BAD. They should take the responsibility of their mistake.

My refund has been pending for a long time since November 2021. It has been very disappointing for me as their customer that despite various mail communications and calls, no action has been taken in this matter. Whenever a call is made to you, I am replied with the phrase "it shall be processed soon".

I have spoken to Mr. Utpal Dhar and Mr. Sangam Shukla many times but no action is taken in this regard and only false consolations are made that "we understand that it is your hard earned money and it shall be processed soon".

I was communicated that it shall be processed within 10-15 days but it has been months since then. Please understand that holding this much amount for such a long time is very burdensome for any normal person including me. Due to which, I am facing many financial difficulties.

I have booked ticket and paid Rs.321374/- via netbanking.EMT96393386 ticket was issued pending with airline.But after 5 mins of booking i got a call that the flight is sold out completely... we are processing your refund...Then i have got nothing no confirmed ticket or no refund back in my account so far...nd moreover the same prices of the same flight were continued to be displayed by your website...It is presently visible also at lower rate than i booked on your site...If the flight was shown on your website and you people issued ticket after getting the same amount then how the flight was sold fully?? This is not professional at your end...No refund so far...My whole amount is stuck with you people... how can i book another flight till my amount gets credited back?? Very pathetic service...

I have booked ticket and paid Rs.321374/- via netbanking.EMT96393386 ticket was issued pending with airline.But after 5 mins of booking i got a call that the flight is sold out completely... we are processing your refund...Then i have got nothing no confirmed ticket or no refund back in my account so far...nd moreover the same prices of the same flight were continued to be displayed by your website...It is presently visible also at lower rate than i booked on your site...If the flight was shown kn your website and you people issued ticket after getting the same amount then how the flight was sold fully?? This is not professional at your end...Why u people show flights which are not available then deduct the amount then call back nd initiate refund which takes time to be credited back...My whole amount is stuck with you people... how can i book another flight till my amount gets credited back?? Very pathetic service...

We booked our international ticket from Chennai to Frankfurt to Dallas in Feb 2022, 2 months prior to the departure date. Received a message stating that the Chennai to Frankfurt flight has been cancelled by the airline. Since then we have been emailing, calling, contacting the easemytrip Customer Support and the flightchange team. They haven't done anything to re-issue our ticket.
PNR : 6B5KGH & NWMYY2
Called the airlines as well. Who stated that it is easemytrip who will be able to check availability & resolve our issue at the earliest. Have sent emails to the easemytrip almost every single day, called them, pleaded with them to find an alternate for our travel. But all in vain. The standard reply has been, we will get back to you shortly. But the waiting game is just draining us emotionally, and physically. Not to mention financially - With our trip within 3 weeks, haven't had a single night's sleep. The uncertainty is draining us.
A vacation which cost us a fortune is turning into a nightmare for our family - because of easemytrip!!