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EaseMyTrip.com Complaints & Reviews

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Last updated Jun 18, 2024
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EaseMyTrip.com reviews & complaints page 20

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S
Sarang Khargonkar
Apr 3, 2022
Apr 4, 2022
This thread was updated on Apr 4, 2022
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Always asking for additional fare and Can't provide detailed invoice of the payment

I booked a flight from Easemytrip.com ( EMT[protected] during which my booking was kept on hold and was asked to pay some more money as additional fare asked by Airline. Fine, I said and paid. Later, I had to reschedule the flight and I had to pay the fare difference for new dates. Again, the ticket on hold, pay additional fare else no ticket. This is when I am selecting the dates on EMT website and it shows me the fare difference. I paid again...
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Krayadeal Nepal
Apr 1, 2022
Apr 5, 2022
This thread was updated on Apr 5, 2022
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Money debited from Bank while booking ticket from Googlepay. But payment failed.

Hello, i was about to book my ticket from easemytrip.com on 01/04/2022 today, and when i used my Googlepay while paying the amount the website said Transaction Failed.
Also the amount of Rs 10, 548 got deducted from my SBI bank account. Please initiate the refund as soon as possible as i dont have no money to book my ticket to return home. Please fix this and refund my money quick. My UPI id is. [protected]@ybl...
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Prejal Doshi
Apr 1, 2022
Aug 30, 2022
This thread was updated on Aug 30, 2022
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Paid for hotel booking and didn't get room due to my booking was not informed to hotel by ease my trip

Address: Building Number ¬ 223, Patparganj Industrial Area, New Delhi ¬ 110092 (India)
Website: www.easemytrip.com

I booked a Hotel Room at The Central Court Hotel at Hyderabad through ease my trip and also got a confirmation mail on 23.03.2022, but when reached hotel for Check In on 24.03.2022, they denied as they did not receive any confirmation from Ease My Trip. When contacted EMT, they replied after 40 minutes of waiting and they didn't turn up, leaving me to find out hotel on my own, which led to waste of my time and money and found hotel on my...
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rani kumari singh
from Bengaluru, Karnataka
Apr 1, 2022
Apr 4, 2022
This thread was updated on Apr 4, 2022
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Money deducted but booking id not generated

Money deducted but booking id not generated.

I had booked ticket using EaseMyTrip app using registered email id but money debited but booking id not generated.

Not sure where the money went. Mailed to EaseMyTrip but not getting response....
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B
Beyond Dreams Holidays
Apr 1, 2022
Apr 1, 2022
This thread was updated on Apr 1, 2022
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Regarding refund

As per telecom conversation...We are following up for the refund of Saudia Airlines with your team and every time they come up with saying you put request from our website and which we did every time and than later they come up with the story on call that airline has denied the request you again put request and will forward and so on the same thing is repeating since 10th August 2020

Client is frustrated because other his...
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A
archie.mittal
Mar 31, 2022
Apr 1, 2022
This thread was updated on Apr 1, 2022
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Server issue not allowing to cancel the ticket and later wrong information being conveyed by EMT customer executive

I booked a train ticket via EMT. The journey was scheduled on 25th of March. But since, the plan got cancelled, I tried to cancel the ticket on 24th of March. But at that time, EMT prompted that due to server issue ticket cannot be cancelled, please try after sometime. I tried 3-4 times to cancel the ticket but everytime the same message was displayed. The next day when I tried to cancel the ticket, it prompted that since chart has been prepared...
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brian caeiro
Mar 31, 2022
Apr 1, 2022
This thread was updated on Apr 1, 2022
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Refund not received since a month

Ease my trip are thieves. I haven't received my refund more than a month now.
Tried all methods. I called customer care sent out numerous emails but no reply. I am sending a legal notice.
My pnr L63HKS....
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P
from Mumbai, Maharashtra
Mar 31, 2022
Mar 31, 2022
This thread was updated on Mar 31, 2022
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[#EMT_639038904]:Balance in my wallet Rs2802 to be transferred to my account

While I was trying to get the refund of Rs934 lying in EMT wallet, I had inadvertantly transferred Rs2802 (ie Rs934 x 3 times ) to my account. While I got the original Rs934 refunded, the remaining amount of Rs2802 has not been transferred so far. Please expedite the refund

Paul Abraham...
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S
Somdatta Dalai
Mar 29, 2022
Mar 30, 2022
This thread was updated on Mar 30, 2022
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Refund of balance Rs.8382

Address: 12, Rajdanga-Chakraborty Para, Rajdanga-Chakraborty Para

Booking ID - EMT95273536 MAA-CCU
The Air India flight ticket was booked for 14/04/2022 from Chennai to Kolkata. But Air India cancelled the flight on 26/02/2022 and confirmed refunding the amount on same day . I have got refund of Rs. 588 only Balance Rs.8382 yet to be received. No reply from EaseMyTrip except saying keep patience.
It is more than one month no fruitful result. Messages sent to mail [protected]@easemytrip.com
br...
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D
Dil se Raj
Mar 29, 2022
Mar 29, 2022
This thread was updated on Mar 29, 2022
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Refund Not received of Cancelled Flight

Dear Sir/ Madam

I had booked my Flight Ticket through Easemytrip.com For Guwahati to Delhi on 22 Feb 2022 and Return on 24 Feb 2022 .

Both the Flights were of Go First bearing booking No EMT94956175, Airline PNR JCPLSN Ticket No JCPLSN/1/1, Passenger Name Rajeev Kumar Sharma .
The Flights were cancelled by Go First and I had requested for full refund, have received confirmatory mail from Go First Air,...
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smruthibhartur
from Bengaluru, Karnataka
Mar 22, 2022
Mar 23, 2022
This thread was updated on Mar 23, 2022
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Refund EMT63613237 / EMT63694012

Hi- I am following up on booking EMT63613237 / EMT63694012 on behalf of my uncle(passed away 20 aug 2020 and death cert shared) and aunt. I have been continuously following up on refund of return leg and still to hear back from escalation team since over 1 month. ease my trip executives are not helping. Air india claims to have refunded the amount on 20 apr 2021 and this has been conveyed to your executive on concall.. expecting immediate...
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Chaitanya17
from Bengaluru, Karnataka
Mar 21, 2022
Mar 22, 2022
This thread was updated on Mar 22, 2022
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After booking it showed Transaction Fai and it asked to retry l but my ticket got booked. Now they made me book two tickets

I have booked a flight ticket on 18th march from Raipur to Hyderabad for 19th April with PNR - "MUZYPE" . After completing the payment transaction it showed an message that the payment has been failed and try again. If your funds has been deducted it will be refunded in 7 working days.

By looking at the message i have re-initiated the payment and second time it was successful. But later i got emails with two tickets. Now when...
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G
Gagan Rajpurohit
Mar 21, 2022
Mar 22, 2022
This thread was updated on Mar 22, 2022
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Processing Refund

My refund has been pending for a long time since November 2021. It has been very disappointing for me as their customer that despite various mail communications and calls, no action has been taken in this matter. Whenever a call is made to you, I am replied with the phrase "it shall be processed soon".

I have spoken to Mr. Utpal Dhar and Mr. Sangam Shukla many times but no action is taken in this regard and only false consolations...
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gagandhall33
Mar 19, 2022
Mar 21, 2022
This thread was updated on Mar 21, 2022
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Booking rejected,refund initiated, refund not credited back to customer

I have booked ticket and paid Rs.321374/- via netbanking.EMT96393386 ticket was issued pending with airline.But after 5 mins of booking i got a call that the flight is sold out completely... we are processing your refund...Then i have got nothing no confirmed ticket or no refund back in my account so far...nd moreover the same prices of the same flight were continued to be displayed by your website...It is presently visible also at lower...
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gagandhall33
Mar 19, 2022
Mar 21, 2022
This thread was updated on Mar 21, 2022
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Amount deducted but ticket booking rejected now delay in refund...

I have booked ticket and paid Rs.321374/- via netbanking.EMT96393386 ticket was issued pending with airline.But after 5 mins of booking i got a call that the flight is sold out completely... we are processing your refund...Then i have got nothing no confirmed ticket or no refund back in my account so far...nd moreover the same prices of the same flight were continued to be displayed by your website...It is presently visible also at lower...
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Lavanya Chan
Mar 14, 2022
Mar 16, 2022
This thread was updated on Mar 16, 2022
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Not re-issuing ticket cancelled by airlines

We booked our international ticket from Chennai to Frankfurt to Dallas in Feb 2022, 2 months prior to the departure date. Received a message stating that the Chennai to Frankfurt flight has been cancelled by the airline. Since then we have been emailing, calling, contacting the easemytrip Customer Support and the flightchange team. They haven't done anything to re-issue our ticket.
PNR : 6B5KGH & NWMYY2
Called the airlines...
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P
Pal_Deep
Mar 12, 2022
Mar 14, 2022
This thread was updated on Mar 14, 2022
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Conveyance Fees not refunded

Once again same experience.

Our upcoming flight ticket is cancelled by the Airlines due to operational issues and full refund was provided however EMT didn't refund us the conveyance fees of Rs 600 paid at the time of booking!!

EMT Booking reference number EMT92872691...
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N
nikhilan84
Mar 11, 2022
Mar 12, 2022
This thread was updated on Mar 12, 2022
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Bus cancellation Refund for Bus Booking ID EMT89525088

This is regarding Bus cancellation Refund for Bus Booking ID EMT89525088. Since operator cancelled the bus, i had to cancel my booking. But full refund not issued till today, even after 3 months. Each time i am getting false assurance from your Twitter team. Kindly check and do the needful....
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Pal_Deep
Mar 6, 2022
Mar 7, 2022
This thread was updated on Mar 7, 2022
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Non Refund of Convenience fees of Cancelled Flight

My upcoming flight is cancelled by the airline due to operational issues and full refund was given. However EaseMyTrip.com didn't refund me the convenience fee of Rs 300 paid at the time of booking.

EMT booking reference No- EMT92813567

After lodging this complaint EMT customer representative replied me on 21.02.22 that they had already processed the refund of ₹300 (convenience fee) to the original mode of...
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vivekroy801
from Delhi, Delhi
Mar 6, 2022
Mar 14, 2022
This thread was updated on Mar 14, 2022
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Flight tickets cancelled by EaseMyTrip and now not returning the full refund

Address: Gurgaon

Hi,
Last year I booked flight tickets with AirIndia (EMT81864794 / PNR: YH9XW, from Agartala to Delhi on 22may-21), but due to covid AirIndia declared open pnr
and offered us that we can reschedule within next one year and avoided travel at that time. Also received a mail from EaseMytrip for the same.

This year, in Feb-2022, I requested to reschedule this open pnr ticket and came to know from EaseMyTrip that...
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