EaseMyTrip.com Complaints & Reviews

As per AirIndia document they are providing free once change date for flight. but EasyMytrip is charging more than 7000 INR.

during reschedule of my ticket basefare is going double as compared to base fare.

My flight got reschedule by the airline and I am not comfortable with the new timing, I contact air india they said if you want to cancel plz asked your booking agent to do so,
Now when I called easymytrip they saying plz drop email we cant help over call.
Now after dropping email Mr. Mukul from easymytrip saying we didn't got any advice for refund. You cancel at your end will check and escalate to airline.

This is quite not acceptable.

If flight got cancelled/reschedule by airline then there must be a proper refund process.

Easymytrip trying to harras customer by asking them to do different stuff.

Actually i am B2B customer in Easemytrip on 24 th i have Booked tickets from Hyd to Pune and Pune to Hyd Having PNRs PM34YM, VHDC4Y, WPZRVT, PM34YM but unfortunately my customer cancelled tickets they had charged and cancelled the tickets total refund i got is 2, 03, 000 but they had not refunded to my bank account they have credited to wallet now i want to refund the money to customer how would i they are telling that 50% will transfered now and 50% after 30 days how would my customer wait till that date and they are telling that this is our policy and not sharing any policy document

I booked a ticket on easemytrip.com flying from delhi to vancouver on the 25th night.

The flight being 27th evening. A ANA flight connecting delhi to vancouver via tokyo. Now as I was packing I received a call from the ana crew that I will not be able to take the flight as its not in accordance to the rules.

So I asked the airlines to email me that in writing so I can share with easemytrip and get a refund for the same. Which the airlines duly obliged and I inturn forwarded their email to easemytrip.

Easemytrip then said they will process my refund as they receive it from the airlines, so after 2 weeks nothing.

So i called the airlines and asked them this and they said that that the flights ran as they should the itenary was wrong which was created by the travel agent. which is ease my trip

So now ease my trip is refusing my refund on the basis of the airlines even though i am not in anyway at fault and its between easemy trip and ana.

I booked my air ticket from Delhi to Kolkata on 6 December 2021 for 11 January 2022 with PNR NO IQJ3GK through ease my trip plateform but due to operational reason the said flight was cancelled and airlines it self ok initiated my full refund which was 2370 only deducted 95 rupees and airlines ask me to contact ease my trip as. My refund was transferred to ease my trip account as I have booked Through ease my trip plateform after that I contact ease my trip regarding my refund they charged my 700 rupees and refunded only 1670 when I asked them about the charges they told me that it's cancellation charge but as per the rules if flight got cancell then no cancellation charge can be charged to customer.

Hi, I had booked a flight ticket from Mangalore to Bangalore for 12 the jan, 9 Am, on 8 the January. After the payment deduction from bank, the website got stuck and the ticket confirmation was obtained. there was no refund in the bank either.

I tried to book a ticket aizawl to new delhi for 22february 2022 but money was deducted from my account via upi payment and i can't see any booking in ease my trip and customer care also no recieving any call i have try many time check the screenshot attached for the payment ID

I had booked an Lufthansa flight ticket via EaseMyTrip.
I flew one side with the ticket. However, since the return journey was beg constantly rescheduled and cancelled by Lufthansa, we requested a cancellation and refund of the second part of the journey.
On calling Lufthansa, they mentioned agreed for cancellation and refund for the ticket but since the ticket was booked via agent site i.e. easemytrip [EMT85898751], they requested me to ask the agent to call on the Lufthansa dedicated hotline for agents and request for the refund. This according to Lufthansa was a 5 minute job.
Its been 1 month and after requesting easemytrip via calls and mails, they have not taken any appropriate action to request the refund. The flight date is already now in past and Lufthansa mentioned, that no one from the agent website contacted them for refund.
They have been negligent in responding to the request and making any effort towards refund request, which costed me half of my ticket prices, which Lufthansa was willing to refund.

I tried to book a flight ticket from Bangalore to Imphal for 9th of January 2022. Money got debited from my account but it says payment failed in the Easemytrip. The costumer care didn't respond to calls made after the incident. Please look into the problem and refund the amount as soon as possible.

Transaction Details:
Transaction No.:[protected]
Amount: Rs. 9552
Through: SBI Debit Card X8391
Time: 6Jan22 at 20:53:00.

I booked my ticket from bangalore to new delhi on 6th jan 2022
and money has been deducted from my account by i didn't get any conformation regarding my booking even i didn't get the mail and in easemytrip app my booking is not showing.

My booking ID is EMT91678771. I had cancelled my BLR-SYD tickets that were booked for 18th Janary 2022. The tickets were cancelled on 12th December 2021 after which i had followed up with the customer care . They were responsive the first 2 times saying they are waiting for the refund from the airlines which is understandable. It has been almost 3 weeks today and when i called them up, they have been cutting my calls the moment they hear about the refund status query. Their whatsapp conversations are also being closed without them providing any solution. I have tried contacting them on both their customer care numbers but the result or the lack of it, has been the same. This is clearly cheating their customers.

Here, I want to inform that we booked our 4 ticket from delhi to kolkata for 5 Jan 2022... But now flight has 2 stoppage so it's taking too much time to reach destination. So I cancelled my tickets prior more than 48 hours. But by mistake I choose the option of partial refund instead of full refund. So, kindly please refund our full amount as we contacted air india..
According to them they refunded our full amount on our tickets . So, kindly refund our full amount from your side.
Ticket details are given below :
PNR number : JMC07
Booking I'd : EMT88859730
Gmail I'd : [protected]@gmail.com
Contact no : [protected]

PNR: JDYT5D, DED to GOI SpiceJet flight on Dec 6th
I paid INR 2598 on Dec 4th for booking seats 1E and 1F. The money was debited but the seats were not booked. I called customer care who confirmed the money would be back in next 5-7 days
After that I have called on Dec 18, Dev 23, Dec 24, Dec 31, Jan 1 and each time they tell me it will take 5-7 days.
Since Dec 4th they are saying it will take 5-7 days.
I am losing faith due to this harassment now. The airline told me and EMT customer care confirmed as well that the money is with EMT.

My flight was cancelled by the airline and full refund was given to EaseMyTrip.
However, I haven't received the convenience fee of INR 2, 396
It is clearly mentioned on their website that complete refund will be given.

Booking ID- EMT90391837

I am still receiving messages on whatsapp. Even after reporting SPAM, replying STOP receiving from different bots.

I have blocked below numbers so far.

+[protected]
+[protected]
+[protected]

I do not want anyone representing EaseMyTrip to contact me by SMS, Call or Email or any other communication medium for marketing purposes.

My flight was cancelled by the airline and full refund was given to EaseMyTrip.
However, I haven't received the convenience fee of 300 Rupees.
On enquiry, I got to know that it is as per policy and is mentioned on the confirmation email after booking.It was not mentioned during the course of
booking.Only after making the purchase anyone gets to know about this charges.

Booking ID- EMT88838165

We are not getting any response from easemytrip. We booked the hotel in puri for 2 days. However after reaching there we find out the hotel doesn't have any booking on our name. We had to take follow up with them in midnight 2 am.
The person from easemytrip asked us to go and search in the night the other hotel. We had to book another hotel over an above price. Since then we are continuously following with them. They are not arranging a call not even they are refunding the money.

It's totally mentally and physically harrasment.

2 tickets booked for my daughter had to be cancelled as she fell ill and had to be hospitalised. On humanitarian ground full amouny shud be refunded instead of only 2k per ticket. Booking ID - EMT91468734
In times as such where people are struggling with health and finance a proper resolution would be much appreciated and expected.

Hi All,

Recently I am having a bad experience with EMT. Due to medical reasons, I had cancelled my flight booking (Travel date on December 18th 2021). The total amount paid for my tickets via EMT was 13539 Rs.
Once I had explained the medical condition, Indigo Airlines were kind enough to share vouchers for their cancellation charges which is 9087 Rs. Refunded rest of the amount which is 4452 Rs.
Post cancelling the ticket in airlines portal, I initiated the cancellation in EMT portal. Shockingly the email of refund pops up and states that the refund amount is 3552 Rs. I was confused and called airlines. Airlines stated that they have refunded the complete amount. When I called EMT, they were stating till now that they have received only partial refund. Post a 20 minutes of conversation with customer care executive, they revealed that EMT charges 300 Rs for cancellation as their service charge.
I tried explaining that for normal cancellation if you are charging is fine. But for cancellation due to medical reasons charging the customer when Airlines had completely refunded the amount is not at fair.

I purchased a train ticket through their website. The train was cancelled from my station. Even after informing by phone and email the very same day all i get is run around from ease my trip. I have am waiting on 2, 750 rupees refund on my ticket and ease my trip is doing everything possible not to return my money.