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EaseMyTrip.com Complaints & Reviews

www.easemytrip.com
3.3
Updated: Nov 25, 2025
Complaints 1324
Resolved
776
Unresolved
548
Good! EaseMyTrip.com values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that EaseMyTrip.com step up their efforts to fully resolve all complaints 👍
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EaseMyTrip.com reviews & complaints page 27

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J
Johny Kshetri
Oct 21, 2021
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Address: Delhi

I have book a ticket for imphal to delhi all payment is done but it is still pending i got the booking id
EaseMyTrip.com customer support has been notified about the posted complaint.
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It's never our intention to make you feel this way, Moreover, we request you to kindly whatsapp us on [protected] with your Booking details so that we can check and assist you in the best possible manner.
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    B
    Balgovida Pathak
    Oct 21, 2021
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    Dear Sir/Madam,
    I had booked a train ticket through your agency for travelling from Delhi to Bhatinda on !8 Sep 2021 by Train No 5909 and my Booking ID was EMT _86851310 and total amount paid was Rs 745.40. The ticket didn'n get confirmed and the amount has not been refunded as yet. Please do .the needful.
    Thanks,
    B G Pathak
    EaseMyTrip.com customer support has been notified about the posted complaint.
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    Dear Sir, We would like to inform you that regarding booking ID EMT86851310 your refund has been processed from our side in the same mode of payment on 9th of Sept 2021.
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      L
      Lob Xang
      Oct 21, 2021
      Resolved
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      Resolved

      Booked a flight, amount deducted but flight not confirmed. poor customer service as helpline numbers aren't being answered. mail services are automated with no exact solution to proceed.
      Oct 21, 2021
      Complaint marked as Resolved 
      EaseMyTrip.com customer support has been notified about the posted complaint.
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      Easemytrip sent mail saying transaction rejected. My booking has been rejected but I did not get the refund.

      Money debited but booking not confirmed - Comment #3918926 - Image #0
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        V
        vishal khairnar
        from Mumbai, Maharashtra
        Oct 20, 2021
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        I have booked 2 tickets from Chennai to Pune today.For me amount debited but tickets not received.
        Flight name : Indigo, 27 Nov 2021,
        Passenger name..Vishal Khairnar
        & Tejaswini Gaikwad
        EaseMyTrip.com customer support has been notified about the posted complaint.
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        Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-VK-202021. So that we can assist you accordingly
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          B
          Balasunder Neerathilingam
          Oct 20, 2021
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          Refund is Not credited to my account.

          I have booked my ticket through Ease my trip. As you are aware that due to COIVD 19 situation all schedule flights were cancelled. In this regard, not yet received my refund.
          please find below Trip Details:
          No. of Passenger:1. Round Trip to Mumbai to Madurai
          Booking ID is EMT71118225; Ticket No: TB3NHM/1/1 and TB3NHM/1/2.
          SpiceJet
          SG­6378
          Mumbai 13:25
          Wed­08Apr2020
          Terminal 2 02h 00mbr...
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          M
          Minum
          Oct 20, 2021
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          Money deducted but no booking...not refunded too
          EaseMyTrip.com customer support has been notified about the posted complaint.
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          Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-M-212021. So that we can assist you accordingly.
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            S
            Sonalijha
            from NEW DELHI, Delhi
            Oct 19, 2021
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            Address: Plot no. 272, ramleela chowk, Ashiana Apartment, 3rd floor

            My money debited, but ticket not booked 😭😭😭😭😭
            I m a student my parents scolding me
            EaseMyTrip.com customer support has been notified about the posted complaint.
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            Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-SJ-192021. So that we can assist you accordingly.
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              S
              samresh kishore
              Oct 18, 2021
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              Address: JP Nagar Bangalore
              Website: Easemytrip.com

              Hi,
              I booked my flight from easemytrip.com from Patna to Bangalore scheduled on 12 OCT 2021. PNR: TR8H7H. On 11 OCT 2021 Airline contacted me and told due to operational reason the flight got cancelled. They assured me 100 percent refund. Asked me to get in touch with easemytrip.com for refund. From 11 onwards I am trying to get in touch with them for refund. Their phone numbers are not working. Whatsapp replies are automated.

              Please help me in getting the refund.
              EaseMyTrip.com customer support has been notified about the posted complaint.
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                S
                Sindhu chinna
                from Bengaluru, Karnataka
                Oct 18, 2021
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                Address: Bangalore, Karnataka

                I have booked parampara resort and spa, Coorg for October 30th 2021 and have deducted full amount from my bank account. Parampa resort have mailed me saying booking is not confirmed unless they get booking confirmation from ease my trip and asked me to contact agent regarding this. So I have tried contacting them number of times through mail and phone call but no response. Even parampara resort, Coorg tried contacting them but no response. Please check it and let me know what to be done. Is booking confirm with resort or will get full refund if booking is not confirmed?
                EaseMyTrip.com customer support has been notified about the posted complaint.
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                Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-SC-182021. So that we can assist you accordingly
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                Sindhu chinna's [Complaint's author] reply, Oct 19, 2021
                What is WhatsApp escalation number? Can you please provide me number?
                Sindhu chinna's [Complaint's author] reply, Oct 19, 2021
                I am not able to get WhatsApp escalation number, it’s showing protected. Can you please mail me WhatsApp escalation number.? My mail I’d is [email protected]
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                  A
                  Appu Jain
                  Oct 18, 2021
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                  We have booked flight ticket. Booking was confirmed and money was deducted and we did not receive any PNR number.
                  EaseMyTrip.com customer support has been notified about the posted complaint.
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                  Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-AJ-182021. So that we can assist you accordingly
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                    A
                    Amre_18
                    Oct 17, 2021
                    Resolved
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                    Resolved

                    I made a train ticket booking on 16th October at 10:35pm. My bank has confirmed that amount being credited to Easemytrip account. I'm yet to receive any form of acknowledgment or booking Id from this site. I have raised complaint with their customer care and yet to get a conclusive response.
                    Oct 26, 2021
                    Complaint marked as Resolved 
                    The company support responded via email mentioning the ticket was not booked by irctc and a refund is initiated. I got the refund in 3 working days. thank you for your response.
                    EaseMyTrip.com customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 18, 2021
                    EaseMyTrip.com Customer Care's response                     Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-A[protected]. So that we can assist you accordingly
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                      P
                      Pratik.19
                      Oct 17, 2021
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                      I booked a flight from Bhubaneswar to Bangalore, but the Transaction failed . Still the amount got deducted from my account.
                      When will I get my refund
                      EaseMyTrip.com customer support has been notified about the posted complaint.
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                      Dear Sir, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-P[protected]. So that we can assist you accordingly.
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                        A
                        ArokiyaJeeva
                        from Chennai, Tamil Nadu
                        Oct 16, 2021
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                        Today (16 Oct 2021 ) I have booked six train tickets from MADURAI (MDU) to MADGOAN (MAO) on 8th December 2021, through easemytrip.com, it cost around Rs.4343, once I had paid the amount through my credit card, easemytrip page shows its booked successfully but irctc page shows transaction have been failed, I tried to reach easemytrip customare care they are always busy, I have mailed them also... Please look into it and help me in refund.

                        Booking ID : EMT[protected]
                        EaseMyTrip.com customer support has been notified about the posted complaint.
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                        Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-AJ-162021. So that we can assist you accordingly.
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                          S
                          Shakeel nawaz
                          from Vellore, Tamil Nadu
                          Oct 15, 2021
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                          I booked train tickets from this website
                          Train number - 06340
                          Second Ac
                          Amount ₹1785
                          has been deducted from my account but my tickets are not booked yet.My tickets are on December 17.I've been calling customer care but no one is picking up the call.i just want to know my tickets are booked or not
                          +1 photos
                          EaseMyTrip.com customer support has been notified about the posted complaint.
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                          Dear Sir, We would like to inform you that your complete refund has been processed from our side regarding the train booking ID EMT88740312 on 15th Oct 21.
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                            U
                            Urmish Khan
                            Oct 15, 2021
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                            Address: Delhi

                            I have booked air ticket from Delhi to Dushanbe via easy my trip.com but after confirmation I received a mail your ticket cancel due to seat unavailablility but on this site still showing seats. my payment has also been deducted. But no confirm ticket. I said that plz reconfirm my tickets or plz refund as soon as possible. But they are saying your refund on processing. But I haven't received the refund yet. If you can't reconfirm my ticket atleast refund on time.
                            EaseMyTrip.com customer support has been notified about the posted complaint.
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                            Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-UK-1521. So that we can assist you accordingly
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                              B
                              Benjamin Hurdins
                              Oct 13, 2021
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                              Website: easemytrip.com

                              I had booked 2 tickets from EaseMyTrip.com to travel from Mumbai to Jaisalmer. The ticket was booked on 12th October 2021 and cost me Rs12180. Even though the booking was confirmed (EMT[protected], I didnt receive any confirmation on my PNR or ticket from EaseMyTrip.com. Its still showing as pending.
                              Now I cant even cancel the ticket as the PNR was not confirmed.
                              EaseMyTrip.com customer support has been notified about the posted complaint.
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                              Dear Sir, We would request you to kindly share your booking details on our whats app escalation number [protected] so that we can assist you in best possible way as your mentioned booking details is showing protected.
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                                L
                                Lrb Thapa
                                Oct 12, 2021
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                                Booking Id- EMT88603664. On 12th October 2021 i have booked a ticket online via EasMyTrip.com from Vishwanath cchariali to Guwahati.
                                After money got deducted First I received a ticket saying booking pending, now it is showing my booking status as rejected, Sir i want my refund as soon as possibl.
                                +1 photos
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                                  L
                                  Lrb Thapa
                                  Oct 12, 2021
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                                  Train ticket booked id - EMT88603664 and money god deducted but no confirm ticket no pnr number given, i want my refund as possible
                                  EaseMyTrip.com customer support has been notified about the posted complaint.
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                                  Dear Sir, We would like to inform you that regarding booking ID EMT88603664 your complete refund has been processed from our side.
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                                    S
                                    Sandeep Peddada
                                    from Pune, Maharashtra
                                    Oct 12, 2021
                                    Resolved
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                                    Resolved

                                    Address: Anand

                                    My flight (Flight No. AI-9844/451) got cancelled on date 20.05.2021. It has been 112 days and still, I have not received my refund. I have contacted customer care several times and have not got any positive responses from them. There has been no progress. This is not the way I expect the company to treat its customers. Kindly do the needful and make the refund as soon as possible.
                                    Nov 12, 2021
                                    Complaint marked as Resolved 
                                    EaseMyTrip.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 12, 2021
                                    EaseMyTrip.com Customer Care's response                                     Dear Sir/Ma'am,
                                    It is never our intention to make you feel like this but might be the delay in refund is from the airline end. Moreover we request you to kindly share your booking id on our whatsapp escalation number [protected], so that we can assist you accordingly.
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                                      A
                                      Aishwarya saraswat
                                      from Cherthala, Kerala
                                      Oct 11, 2021
                                      Resolved
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                                      Resolved

                                      Money was deducted from my account but the confirmation is pending. I am not able to check if I can try again using my updated irctc password. The train is scheduled to leave tomorrow. There's no response from customer support. Kindly help.
                                      Nov 14, 2021
                                      Complaint marked as Resolved 
                                      EaseMyTrip.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 13, 2021
                                      EaseMyTrip.com Customer Care's response                                       Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-AS-112021. So that we can assist you accordingly.
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