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EaseMyTrip.com Complaints & Reviews

www.easemytrip.com
3.3
Updated: Jul 15, 2025
Complaints 1315
Resolved
776
Unresolved
539
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EaseMyTrip.com reviews & complaints page 27

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A
Appu Jain
Oct 18, 2021
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We have booked flight ticket. Booking was confirmed and money was deducted and we did not receive any PNR number.
EaseMyTrip.com customer support has been notified about the posted complaint.
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Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-AJ-182021. So that we can assist you accordingly
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    A
    Amre_18
    Oct 17, 2021
    Resolved
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    Resolved

    I made a train ticket booking on 16th October at 10:35pm. My bank has confirmed that amount being credited to Easemytrip account. I'm yet to receive any form of acknowledgment or booking Id from this site. I have raised complaint with their customer care and yet to get a conclusive response.
    Oct 26, 2021
    Complaint marked as Resolved 
    The company support responded via email mentioning the ticket was not booked by irctc and a refund is initiated. I got the refund in 3 working days. thank you for your response.
    EaseMyTrip.com customer support has been notified about the posted complaint.
    Verified Support
    Oct 18, 2021
    EaseMyTrip.com Customer Care's response     Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-A[protected]. So that we can assist you accordingly
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      Pratik.19
      Oct 17, 2021
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      I booked a flight from Bhubaneswar to Bangalore, but the Transaction failed . Still the amount got deducted from my account.
      When will I get my refund
      EaseMyTrip.com customer support has been notified about the posted complaint.
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      Dear Sir, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-P[protected]. So that we can assist you accordingly.
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        A
        ArokiyaJeeva
        from Chennai, Tamil Nadu
        Oct 16, 2021
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        Today (16 Oct 2021 ) I have booked six train tickets from MADURAI (MDU) to MADGOAN (MAO) on 8th December 2021, through easemytrip.com, it cost around Rs.4343, once I had paid the amount through my credit card, easemytrip page shows its booked successfully but irctc page shows transaction have been failed, I tried to reach easemytrip customare care they are always busy, I have mailed them also... Please look into it and help me in refund.

        Booking ID : EMT[protected]
        EaseMyTrip.com customer support has been notified about the posted complaint.
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        Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-AJ-162021. So that we can assist you accordingly.
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          S
          Shakeel nawaz
          from Vellore, Tamil Nadu
          Oct 15, 2021
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          I booked train tickets from this website
          Train number - 06340
          Second Ac
          Amount ₹1785
          has been deducted from my account but my tickets are not booked yet.My tickets are on December 17.I've been calling customer care but no one is picking up the call.i just want to know my tickets are booked or not
          +1 photos
          EaseMyTrip.com customer support has been notified about the posted complaint.
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          Dear Sir, We would like to inform you that your complete refund has been processed from our side regarding the train booking ID EMT88740312 on 15th Oct 21.
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            U
            Urmish Khan
            Oct 15, 2021
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            Address: Delhi

            I have booked air ticket from Delhi to Dushanbe via easy my trip.com but after confirmation I received a mail your ticket cancel due to seat unavailablility but on this site still showing seats. my payment has also been deducted. But no confirm ticket. I said that plz reconfirm my tickets or plz refund as soon as possible. But they are saying your refund on processing. But I haven't received the refund yet. If you can't reconfirm my ticket atleast refund on time.
            EaseMyTrip.com customer support has been notified about the posted complaint.
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            Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-UK-1521. So that we can assist you accordingly
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              B
              Benjamin Hurdins
              Oct 13, 2021
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              Website: easemytrip.com

              I had booked 2 tickets from EaseMyTrip.com to travel from Mumbai to Jaisalmer. The ticket was booked on 12th October 2021 and cost me Rs12180. Even though the booking was confirmed (EMT[protected], I didnt receive any confirmation on my PNR or ticket from EaseMyTrip.com. Its still showing as pending.
              Now I cant even cancel the ticket as the PNR was not confirmed.
              EaseMyTrip.com customer support has been notified about the posted complaint.
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              Dear Sir, We would request you to kindly share your booking details on our whats app escalation number [protected] so that we can assist you in best possible way as your mentioned booking details is showing protected.
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                L
                Lrb Thapa
                Oct 12, 2021
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                Booking Id- EMT88603664. On 12th October 2021 i have booked a ticket online via EasMyTrip.com from Vishwanath cchariali to Guwahati.
                After money got deducted First I received a ticket saying booking pending, now it is showing my booking status as rejected, Sir i want my refund as soon as possibl.
                +1 photos
                EaseMyTrip.com customer support has been notified about the posted complaint.
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                  L
                  Lrb Thapa
                  Oct 12, 2021
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                  Train ticket booked id - EMT88603664 and money god deducted but no confirm ticket no pnr number given, i want my refund as possible
                  EaseMyTrip.com customer support has been notified about the posted complaint.
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                  Dear Sir, We would like to inform you that regarding booking ID EMT88603664 your complete refund has been processed from our side.
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                    S
                    Sandeep Peddada
                    from Pune, Maharashtra
                    Oct 12, 2021
                    Resolved
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                    Resolved

                    Address: Anand

                    My flight (Flight No. AI-9844/451) got cancelled on date 20.05.2021. It has been 112 days and still, I have not received my refund. I have contacted customer care several times and have not got any positive responses from them. There has been no progress. This is not the way I expect the company to treat its customers. Kindly do the needful and make the refund as soon as possible.
                    Nov 12, 2021
                    Complaint marked as Resolved 
                    EaseMyTrip.com customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 12, 2021
                    EaseMyTrip.com Customer Care's response                     Dear Sir/Ma'am,
                    It is never our intention to make you feel like this but might be the delay in refund is from the airline end. Moreover we request you to kindly share your booking id on our whatsapp escalation number [protected], so that we can assist you accordingly.
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                      A
                      Aishwarya saraswat
                      from Cherthala, Kerala
                      Oct 11, 2021
                      Resolved
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                      Resolved

                      Money was deducted from my account but the confirmation is pending. I am not able to check if I can try again using my updated irctc password. The train is scheduled to leave tomorrow. There's no response from customer support. Kindly help.
                      Nov 14, 2021
                      Complaint marked as Resolved 
                      EaseMyTrip.com customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 13, 2021
                      EaseMyTrip.com Customer Care's response                       Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-CC-AS-112021. So that we can assist you accordingly.
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                        D
                        dhinakharan
                        Oct 11, 2021
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                        I have booked my ticket from madurai to chennai under 2s on 11.10.21.journey date is 12.10.21 train number - 02638.
                        Booking I'd number--EMT88532487. My money is also debited in my bank account. Please tell me the actual status of the train ticket and confirmation.
                        EaseMyTrip.com customer support has been notified about the posted complaint.
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                        I need refund
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                          S
                          Sumanray87
                          from Bengaluru, Karnataka
                          Oct 11, 2021
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                          As per Airline, refund happened on 6th Oct.I did not receive the refund amount yet from easymytrip.
                          Neither airline nor agent are supportive. PFA revert from airline
                          +1 photos
                          EaseMyTrip.com customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 13, 2021
                          EaseMyTrip.com Customer Care's response                           Dear Sir, We would request your patience and also like to assure you that the legitimate refunds will be processed automatically on your cancellation request regarding the EMT85662381 booking ID once the refund is approved by the airlines.
                          Oct 16, 2021
                          Updated by Sumanray87                           2 months got over.. How many more days u want me to stay calm??
                          Nov 07, 2021
                          Updated by Sumanray87                           Can you stop making fool.refund the amount.
                          @Easymytrip

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                            M
                            Mansi_gupta
                            from Kolkata, West Bengal
                            Oct 10, 2021
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                            Resolved

                            Website: Easemytrip

                            I booked flight Hyderabad to kolkata for 20th November by mistake but I wanted it for 21st

                            Called on same day at 4 pm.. called EMT.. wrongly referred me to Airindia
                            Airindia referred back to EMT
                            Called again to EMT at 7 pm
                            Assuredof full refund
                            Dint guide through the procedure
                            I asked for mail or link which I need to complete but didn't helped me

                            When I cancelled
                            They are telling I selected wrong option so zero refund

                            My 8500 rupees gone
                            They could have clearly told no refund

                            Dint guide me rather misguided me
                            +1 photos
                            Nov 15, 2021
                            Complaint marked as Resolved 
                            EaseMyTrip.com customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 13, 2021
                            EaseMyTrip.com Customer Care's response                             Dear Sir, This is for the Booking id:—EMT88410250. We'd like to let you know that because we received your cancellation request via the "Already Cancelled from Airline" cancellation option, the airline has processed the refund according to the fare rules. As a result, there has been no statement from the airline regarding a full refund.
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                              5
                              5566
                              Oct 10, 2021
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                              I booked 5 train tickets. The money got debited from my account but I didn't get the ticket confirmation.
                              And didn't get the debited account either.
                              I need the refund.
                              It is a fraud site.
                              EaseMyTrip.com customer support has been notified about the posted complaint.
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                              Dear Sir/Ma'am, Kindly DM us on our whats app escalation no. [protected] with reference code SM-PS[protected]. So that we can assist you accordingly.
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                                L
                                laxminarayan2021
                                Oct 8, 2021
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                                Resolved

                                I want to delete my extranet account due to property and legal reasons.
                                cant seem to find any settings where i can do that also cant seem to find customer care to talk to .
                                its an urgent matter please response asap.
                                Nov 12, 2021
                                Complaint marked as Resolved 
                                EaseMyTrip.com customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 11, 2021
                                EaseMyTrip.com Customer Care's response                                 Dear laxminarayan2021, Kindly DM us on our whats app escalation no. [protected] with reference code SM-PS-L-82021. So that we can assist you accordingly.
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                                  H
                                  Hussna
                                  from Bareilly, Uttar Pradesh
                                  Oct 8, 2021
                                  Resolved
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                                  Resolved

                                  On 08oct 21, I booked train ticket from Bareilly to Delhi and also payment have been successfully made.

                                  Payment details are:- Dear Customer, Thx for INB txn of Rs.1607.4 frm A/c X8103 to EASY TRIP . Ref IGAMEEXKJ6 on 08Oct21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI

                                  However, I have not received the ticket yet. Pls refund my money back to my account or intimate me the latest status
                                  Nov 12, 2021
                                  Complaint marked as Resolved 
                                  EaseMyTrip.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 11, 2021
                                  EaseMyTrip.com Customer Care's response                                   Dear Hussana, Kindly DM us on our whats app escalation no. [protected] with reference code SM-PS-H-82021. So that we can assist you accordingly.
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                                    D
                                    Devsbalan
                                    Oct 7, 2021
                                    Resolved
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                                    Resolved

                                    I've booked 4 Spicejet air tickets through Easemytrip on 17th September 2021 and journey date is 14th October 2021.Unfortunately due to an emergency I cancelled my tickets on 1st of October 2021 and got shocked by getting a refund of Re.1 on my account.When I enquired about it on the same day, I didn't get proper reply from customer care. Actually they charge Rs 1585 as cancellation per ticket which is very high and they steal Rs.6340 as cancellation charges from me which is totally unfair.Please look into this matter and stop such fraud. I need proper refund .
                                    +1 photos
                                    Nov 12, 2021
                                    Complaint marked as Resolved 
                                    EaseMyTrip.com customer support has been notified about the posted complaint.
                                    Oct 09, 2021
                                    Updated by Devsbalan                                     The cancellation charges of Rs.1591 per ticket is too high for passengers of middle class like us... Therefore please rethink about it and refund the amount 🙏Thanks
                                    Verified Support
                                    Oct 11, 2021
                                    EaseMyTrip.com Customer Care's response                                     Dear Devsbalan, Regarding booking ID EMT87251591we would like to inform you that your correct refund has been done from our side as per airline fare rule as you have made the cancellation with normal cancellation and please not flight was operational on time thus full refund is not applicable.
                                    View replies
                                    Dear Sir/Ma'am,

                                    We would like to notify you that INR1591 are the cancellation charges from airline end and we have charged INR300 as service fee that is also mention on the E-Ticket. For more clarification you may contact us via DM.
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                                      F
                                      Fatima Sayeed
                                      Oct 7, 2021
                                      Resolved
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                                      Resolved

                                      Booking is shown pending, but money was deducted from my bank account.
                                      Request you to provide the airline pnr asap.
                                      +1 photos
                                      Nov 12, 2021
                                      Complaint marked as Resolved 
                                      EaseMyTrip.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 08, 2021
                                      EaseMyTrip.com Customer Care's response                                       Dear Sir/Ma'am,

                                      We are getting the details checked and you will get an update on this.
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                                        A
                                        Arushisharma1
                                        Oct 6, 2021
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                                        Hello, I booked a flight ticket yesterday around 11:45 pm from bbsr to hyd for 12 th of October . Booking id - EMT88239361 . Rs .5433 was deducted but still the flight confirmation is showing pending . Kindly look into the matter at the earliest .
                                        EaseMyTrip.com customer support has been notified about the posted complaint.
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