EaseMyTrip.com Complaints & Reviews

I booked a flight for 15th December to Kolkata of spicejet airline. My PNR is L9SZ2C. Flight got delayed by airline by 15 hours or so and when I called spicejet airline directly they agreed to refund straight away as it was their fault and they refunded 100% amount to Easemytrip on 22nd November and 23rd November respectively. But Easemytrip only refunded only some amount. They also admitted that they have received refund from airline and told me to wait for 24-48 hours. This i have been listening 3-4 times now and even after 10 days or so they haven’t issued remaining amount. I have decided to file a case in consumer forum . I know they will say once again to wait for sometime.

I was booking a flight from easemytrip. After submitting OTP the website shows something went wrong.
I went to check the status of my bank account and saw that my money has been deducted.
But no flight was book. No confirmation mail. Nothing.
When will I get my money back.?

Pathetic company with pathetic management and pathetic staff. The company has collected TCS from my parents in the month of June, 2023 and haven’t issued them TCS certificate even after 6 months.

When I enquired with the company regarding the same in the month of September, 2023 then one of the representatives of the company namely Om Shukla informed me that the TCS will be available in 26AS statement online after mid October, 2023. But still even at the end of November, 2023 it is not available.

Again enquired about the same in the month of November, 2023 and now the same guy is saying to check 26AS in mid January, 2024. Just bull ### their way. Even their twitter handle is not CREDible. Just copy pasting same bull ### response. PATHETIC.

Sir,
I booked a bus pathankot to newdelhi from easemytrip on 25 Nov 2023. Exact time of arrival bus is 8.45pm and totally delayed for 01 hours 45 minutes.
Bus was arrived on 10.30pm.
In this winter season we can't wait / stand 10 to 15 minutes in outside open area.

I had booked a flight ticket from Pune to Bhopal via Ahmedabad for November 14th, 2023. However, the airline, Indigo, cancelled the flight, and I received a full refund from them. Since I had booked the ticket through EaseMyTrip, I had to reach out to them to initiate the refund to my original mode of payment. They informed me that I would receive the refund within 10-12 working days, but even after making several calls and sending emails, I did not receive any positive response. Every time I called, I was told that there were issues with the payment gateway, and I would have to wait for another 10-12 days. It has been two months since the cancellation, and I have not received any money or proper communication from their team.

I am writing to bring to your attention a grievous issue I have been facing with EaseMyTrip regarding the refund for a cancelled SpiceJet flight.

Details of the Booking:

SpiceJet PNR: DD1TMW
Route: Goa to Chennai
Total Refund Amount Confirmed by SpiceJet: Rs. 9654

I regret to inform you that despite SpiceJet confirming the full refund of Rs. 9654 and asserting that the amount has been processed to the EaseMyTrip account, I have been facing consistent obstacles in obtaining the complete refund from EaseMyTrip. The company, in response to my numerous follow-ups, insists that they have received only a partial payment from SpiceJet and are consequently offering a partial refund of Rs. 1926.

I have diligently followed up with EaseMyTrip on multiple occasions, providing them with all the necessary details and correspondence from SpiceJet confirming the full refund. Regrettably, their responses have been generic and unhelpful.

I would like to bring to your attention the following points:

1.SpiceJet has clearly confirmed the full refund of Rs. 9654.
2.EaseMyTrip's persistent claim of receiving only a partial payment is contradictory to the information provided by SpiceJet.
3.Despite my efforts, EaseMyTrip has failed to provide a satisfactory resolution or clarification for the partial refund amount.

I kindly request your esteemed forum to investigate this matter and facilitate a fair resolution. I believe that consumer rights should be protected, and companies must be held accountable for their actions. I am seeking your intervention to ensure that I receive the full refund amount of Rs. 9654, as rightfully confirmed by SpiceJet.

I am confident that with your intervention, a prompt and fair resolution can be achieved. I appreciate your attention to this matter and look forward to a positive outcome.

Thank you for your time and consideration.

Sincerely,
Sreekrishnan

Hereby i am writing this to get my full refund as my flight was cancelled on 15 th of October by the indigo airlines that was the trip from Srinagar to Ahmedabad via Chandigarh on 20 th of November, and as they have initiated full refund, but i am not getting the same from ease my trip.

As per the communication with ease my trip executive one time they have said that this deductions are of convenience fee after few days when i called them back that time they said this deductions are made from airlines and again after few days when i called them back at that time they said this deductions are of service fees. I also have all the recordings with the names of customer executives who are misleading me and not refunding me my money back.

after few days they have told me to mail on [protected]@easemytrip.com i have done that also but still i have not got my refunds of below mentioned amounts.

EMT[protected] /-
EMT[protected] /-
EMT[protected] /-

Again i would like to request ease my trip to Waive off my convinience fee & service fee & refund all the above mentioned deducted amount as soon as possible.

otherwise i have to go to court and file a case aginst this company for my hard earned money as i have all the recording of talk with all time misleading customer care executives.

I paid 5200 rs for the ticket but no confirmation. They made me pay two times. Both times payment successful but no ticked booked.

EMT[protected]Refund not received struggling to get the refund from last one month. pathetic services

Trip ID - EMTAE1367520,
I cancelled just 1 passenger's ticket out of 5 and in app or website login it shows partial cancelled as a 1 ticket. but without my knowledge easmystrip cancelled all 5 tickets by mistake and no information was given to passengers that tickets are cancelled. When all 5 passengers reached at airport that time they were shocked by air india employee who informed them that all 5 tickets are cancelled. I got email confirmation from easemytrip that we have processed cancellation for just 1 passenger but in reality they cancelled all 5 tickets with the airline without informing passegers in prior. I had to book another urgent flight which is double the cost which i paid previously. So I would expect this new ticket amount 1684 AED as a compensation along with the refund amount for 1 ticket.

I am not even asking compensation for mental harassment and problems which I had to go through because of easemytrip's mistake.

I had done by booking for AirIndia flight through EaseMyTrip. My flight with Air India was scheduled for 29-Sep-2023. I called Air India to cancel the flight and they canceled it immediately with a confirmation. Air India suggested to reach out to EaseMyTrip for refunds.

I raised a refund request on 22-Sep-2023. They reverted after 10 days (once the flight had flown) on 2-Oct-2023 saying that your refund request had been rejected because the cancellation fee was higher than the ticket cost.

I had been asking for a cost breakup (cancellation fee higher than the ticket cost) but was never given a correct response. No refund was issued till now.

My PNR Number is 6RUFRQ. Booking ID: EMT[protected],

I purchased a flight ticket from Indore to Kolkata and return for 4 persons. Booking ID EMT[protected].
I cancelled the ticket for 1 person (Bipasha Barat) on 21st Sep for which I received the refund amount of Rs 13121 in EMT wallet.
I cancelled the ticket for another person (Swasti Barat) on 15th October. For this cancellation the amount is still not refunded to me.
I sent several mails to [protected]@easemytrip.com but the issue is still not resolved.
Please let me know when the refund amount will be credited to me.

I have done bus booking for my guests on 23 October from ease my trip ..booking was confirmed ..so my guests were waiting for the bus but was not sure of bus no so when i called ease my trip for bus no details then they told me that the bus has been cancelled for some reason and the refunded my partial travelling amount but when i talked about my travel insurance and they said me to call acko ..so i called them but they refused me for the claim ..my guests were so mentally harassed they waited for 2 hours for the bus but the bus got cancelled and despite they did nothing only refunded my amount ...and insurance they refused for the claim for inconvience

Hello

This is complained again easemytrip.

I am a harrased customer

My mother was to travel on 16th Oct from Jodhpur to Delhi.

Few days back she developed congestion in throat and was recommended operation.

As a result she could not travel.

I submitted the doctor's prescription which clearly mentions surgery.

First the customer care said the prescription need stamp of doctor. The prescription has doctors registration ID with Indian Medixal Association so at first place that should be enough.

I got the stamped done as customer care was adamant.

Now they have come with another excuse that the prescription should have bed rest mentioned.

If the prescription it is mentioned surgery does that not enough that patient will need bed rest.

Please intervene and get Claim reimbursed.

Hello

This is complained again easemytrip.

I am a harrased customer

My mother was to travel on 16th Oct from Jodhpur to Delhi.

Few days back she developed congestion in throat and was recommended operation.

As a result she could not travel.

I submitted the doctor's prescription which clearly mentions surgery.

First the customer care said the prescription need stamp of doctor. The prescription has doctors registration ID with Indian Medixal Association so at first place that should be enough.

I got the stamped done as customer care was adamant.

Now they have come with another excuse that the prescription should have bed rest mentioned.

If the prescription it is mentioned surgery does that not enough that patient will need bed rest.

Please intervene and get Claim reimbursed.
doctors prescription

My flight cancled refund but not credited- Booking ID - EMT[protected], PNR - 5H9428

Bought a Gift Card Worth Rs. 4500 From Hubble Money At A Certain Discount. The Cards Didn't Work While Booking The Flight And Kept Failing After Repeated Attempts. Finally Asked The Company To Refund My Money To Which They Kept Delaying Saying The Refund Needs To Be Processed By Hubble But The Actual Gift Card System Is Running On EaseMyTrip. Hubble Just Acts As A Retailer.

This is with regards to the EMT gift card i purchased as a gift and everytime i try to book a flight ticket it says zero balance and unable to book.
Even the call centre team can say nothing other than sorry
There is no way to get a refund too or use it so it seems its a way to earn money for EMT.

EMT_[protected] is my ticket id

Hello,
I booked my initial flight on 29th june for 27th of aug later on I rescheduled it for 2nd oct and again on 15th sep it was rescheduled for 23rd oct and paid a amount of Rs. 1304. And i received a confirmation for 23rd oct while on 2nd oct i received a message from indigo for today’s flight. I called ease my trip again to get a confirmation where they mentioned amount status is confirmed while the flight booking status is pending and there’s no update on pending status.
Are you guys trying to fool the customers? That’s totally a fraud you are charging the customer for rescheduling and not sharing the confirmation status on the rescheduling. Also there executive mentioned 300 rs are pending that’s the reason it is showing as pending and i made the payment immediately.
I missed my flight for 2nd oct due to the glitch from ease my trips end, also no confirmation received for the flight booked for 23rd oct.
I have made the payment of almost 10k rupees. I am a student i cannot afford to lose this amount. Request you to either initiate my refund or get me a confirmation for 23rd oct flight.

Expecting a quick resolution.

Thanks !

We had previously booked air tickets via ease my trip for Lekshmi Gopinath on 25th May 2023 from Delhi to Kochi via Mumbai( booking date 12/12/22) booking ID EMT[protected] with GO FIRST airlines with PNR no. VF7BGX. The flight was cancelled by the airlines but we haven't received the refund amount yet. We have contacted the airlines and the Ease my trip customer care multiple times yet we did not receive any refund amount. It has been 4 plus months and we have been waiting for too long please provide us the refund amount as soon as possible by contacting the airlines for the same.