EaseMyTrip.com Customer Care
Easy Trip Planners Pvt. Ltd.
Customer satisfaction rating: 90%
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COMPLAINTS

EaseMyTrip.com Customer Care

Easy Trip Planners Pvt. Ltd.

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Address
460, F.I.E Patparganj Industrial Area
New Delhi
New Delhi District
Delhi
India - 110092

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
90%
Complaints
221
Pending
7
Resolved
197
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

EaseMyTrip.com Complaints & Reviews

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Easemytrip.com — b2c whitelabel website [Resolved]

 kalyan108 on Feb 13, 2019
I am a travel agent from Bangalore and created a website for my shop from easemytrip.com which is from Delhi on November 2018 . It was for my costumers to book flight ticket, book hotels, and bus ticket online . With high hopes and trusting easemytrip I created these b2c whitelevel website but there are so many issues with the website. They dont solve the problems. The most common issues are when my customer tries to book a ticket the money gets deducted from their bank account but ticket doesn't gets issued and I have to face problem because of easemytrip. There are several other issues and complained...
Complaint comments  Read comments [1]Complaint category Travel Agents

Easemytrip.com — money debited, no booking received [Resolved]

 Harsh Baghel on Feb 4, 2019
I just booked a round trip flight from raipur to goa for 22nd to 26th february and the amount of 10985/- was debited from my idbi account but i have not received any sort of confirmation from the company, since the page got stuck with the processing icon. So i urge them to either provide me with the ticket confirmation or return the debited amount back. Attached is the bhim upi transaction for proof.
Name:
Harsh vardhan baghel...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — refund payment not received from ease my trip

 shrutipatel on Jan 20, 2019
We hve booked tickets from this website, emt45799563 on 15th may 2018, we have cancelled the tickets on 17th november 2018... Also received mail for full refund bt still we have nt received any refund amount of this cancellation. Its been 2 months we have called n emailed the company for the status bt no positive reply have been received. Evry time they say call airlines and airlines say call the company. As we have paid to ease my trip so we are expecting refund from company itself as its there fault in tickets and at last we have to cancel it.
All the required documents are attached with...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — cancellation [Resolved]

 adibashireen on Jan 20, 2019
My ticket was cancelled by mistake.. I did not intend to cancel it but the site processed my cancellation without any confirmation.. I did not want to cancel it please please re-book the same flight or return the entire amount of ticket
Please resolve it as soon as possible
I did not give my confirmation for cancellation and without it how can you cancel my ticket...
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip.com — regarding job in emt [Resolved]

 Neha Mandwal on Jan 12, 2019
I was hired in easemytrip in bpo as in holiday feedback department in noida sector 63. They hired me on salary basis of 9k per month. They gave me training for 10days and then fired me without any pre information. They didn't inform me before the job about the terms and policy of the company. They ensure me that they would be paying me for my training. Now when they fired me from job after 10days of working i want my pay of my work.
Otherwise i will be complain in higher office.
Praveen singh.
[protected]
[email protected]
Complaint comments  Read comments Complaint category Other

Easemytrip.com — b2b portal and white label website [Resolved]

 kalyan108 on Jan 11, 2019
Dear sir/ madam,
I am a travel agent from bangalore. I took a website and a business to business portal from easemytrip by paying rs. 17000. Before taking the website i spoke with their representative and they told whatever profit or commission i will earn will directly get credited in my bank account. Now after making the portal and started doing business i found they have totally cheated me. I found that all my commissions and profits were stuck in their wallet and there is no option to take out the money to my bank. They refused to return my commission to bank. I spoke their senior higher...
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — didn't receive cashback [Resolved]

 saikrishna shivanathri on Jan 8, 2019
Hi..I have booked a flight ticket from Hyderabad to Delhi on 31st December through your app.Booking Id is EMT54239111..I had applied a coupon while booking.As per it, I have to get Rs600 as cashbach as I paid through PayPal.I am attaching the screenshot..Plz solve this soon.
Ticket number: I8Q43D/1/1
Flight number: G8-996
PNR:I8Q43D...
Complaint comments  Read comments [1]Complaint category Airlines

Easemytrip — cancellation related [Resolved]

 Rama J on Jan 4, 2019
I have booked ticket in 10 Jan 2018...paid the amount...I got cancellation message..however I did not cancel it...money got deducted...give my money back or my ticket should be rescheduled...i cannot book another ticket...my booking I'd EMT54345559...wasting my money and time on this website...very bad experience...bad service..never recommend this...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — easemytrip wallet balance not getting trf to account [Resolved]

 Vasimahmad on Jan 4, 2019
I had trf 8425 for air ticket booking to emt wallet but as it was showing expensive ticket. So on emergency i booked tickets on some other portal and emt took lot of time to look into the expensive fare.
Now my emt wallet shows balance of 8425 but on requesting the refund emt is rejecting the request and forcing me to use the funds by booking only even when i don't need to make any booking for near future.
I request you to please refund the balance to my account....
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — cancellation of jabalpur ticket [Resolved]

 Joyeeta Bhattacharjee on Jan 3, 2019
I want to cancel my ticket from jabapur to new delhi (Booking id: emt54620510; ticket number :[protected]/1/1) on 8th january @17:50 hours. Kindly cancel my ticket and inform me about the refund. And by what date will i get the refund. I want the cancellation to be done as soon as possible as there is less time left. So kindly do the needful and let me know about the refund.

Thank you,
Joyeeta bhattacharjee...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — complaint against booking cancellation emt54646328 [Resolved]

 suhash.halder on Jan 3, 2019
I have been your esteemed customer and have been making flight bookings through your website from quite long time.

In quite recently it appears, you are no longer bothered about your customer relationship and your reputation in the market by the way of your arrogance towards your customer.

Today i have booked 2 tickets with subjected booking id from your website and transaction got completed and amount got deducted, however havent received booking confirmation even after 2-3 hrs from booking. On repeatedly trying to talk to your customer care, one of your executive...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — flight ticket not booked however amount of rs 3702 deducted from my sbi net banking account-reg [Resolved]

 Sidharth Sridhar on Jan 2, 2019
Sir, today i booked ticket from bangalore to kolkata on 2/1/2019. The journet date is 15/1/2019. My
Booking id is emt54646238. A sum of rs 3702 was deducted from my sbi
Net banking account. However, the ticket was not booked/confirmed. Kindly
Refund a sum of rs 3702 immediately. Regards - sidharth sridhar.
Contact no [protected]. My sbi bank account number is [protected]. Kindly refund the amount of rs. 3702 immediately....
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — refund not received since 20 days (refund scam) [Resolved]

 Muntazir72 on Jan 2, 2019
My name is mohmad muntazer gabhrani

I had booked a ticket on ease my trip.com
Delhi to hongkong round trip for 24280 rs on 8th dec 2018

I cancelled this ticket on 13th dec 2018

I got known from custimer care that ur amount will credit in 7 to 10 working days

Since folllowing from 10th day now its up to more than 20 days when i call custimer care they say plz wait 2 days 2 days etc
...

No solutions from them

They sayng we had refunded but in my acvount not credited

Last they said...
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — cheating and collecting excess cancellation charges before 90 days of cancellation of tickets [Resolved]

 Rohit Dandona on Dec 26, 2018
The agent is trying to mint excess cancellation charges where airline ba confirmed there is no sharing in these charges,

Ticket mentioning 3000 cancellation charge per person before 4 hours of departure, where easemytrip charged me more than 5000 per person even when tickets were cancelled before 90 days of departure.

I am chasing there team, who has different answer for each revert, some say gst, some say convenience charges and some even say they dont know,

Worst experience as same has never happened with me in past 13 years since i am a frequent...
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — booking cancellation - dissatisfied with the services provided [Resolved]

 nishant.verma20 on Dec 24, 2018
Dear Easemytrip Team,

I am an unsatisfied customer and heartily disappointed by the services provided from Easemytrip.com. I have booked a honeymoon package from Easemytrip.com by your executive Ms. Renu Agrawal. As discussed over mail, I proceeded with the given quotation and inclusions in the package.

But after submitting the initial amount of 25%, Ms. Renu called me that sorry sir we can't book your honeymoon inclusion and for that I will less you Rs. 2, 500/- to Rs. 3, 000/- as I assumed this price of honeymoon inclusion in your package. But after confirming with...
Complaint comments  Read comments Complaint category Travel & Vacations

Easemytrip.com — travel refund [Resolved]

 SairamT on Dec 13, 2018
I have booked the kerala trip with easemytrip in august fro the travel date: august 29th. Unfortunately, because of disaster happened in kerala my flights (Indigo) have been cancelled and they refunded me the amount.
Easemytrip team also agreed to pay the refund in 15 days of this incident.
But, till now i am not getting a concrete response from them, they are kept delaying by saying many reasons which doesn't makes any sense.

Easemytrip agent booking id: qrydomhol01aug18064

I will provide all the email transactions on the request.

Please...
Complaint comments  Read comments Complaint category Travel Agents

Easemytrip.com — flight refund scam [Resolved]

 mdadil40 on Dec 13, 2018
Dear sir/madam

I have made the flight booking through easemytrip and cancelled my flight on 2nd dec and instantly i have received the acknowledgment about my refund but till now there is no revert i have called the direct flight jazeera airline my pnr number is t4974s dubai to mumbai, they said they have initiated the refund but ease my trip is not ready to do same. If they are not refunding my amount unless they get refund from the airlines than why they have charged me inr 250 as cancellation fee that to not taking responsibility one of worst experience i ever had....
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — indigo airline clt7ye booking cancellation without intimation [Resolved]

 sumitgarg84 on Dec 5, 2018
I booked my return flight from chandigarh to dubai by paying rs. 1, 07, 885 with indigo via ease my trip but now indigo has cancelled it and rebooked without any prior intimation return from delhi instead of chandigarh that too at same fare although return fares are too less from delhi to dubai. When other airlines are operating on same day from chandigarh to delhi then why indigo is not able to operate and if anyways they can't then why i am liable to bear the loss and extra hassle.
On 3rd dec 2018 at 10:30 pm i called indigo helpline [protected] and spoke to piyush & sanjay kumar, who after...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — regarding reschedule [Resolved]

 GANPATI TRAVELS on Nov 28, 2018
Dear team

I booked almost 25-30ticket on easemytrip, every thing is ok. Only problem when u want to recsdhule your ticket, then they charge extra every time from actual amount, yesterday i rescheduled one ticket, i confirm from airline's they said 25000 charges, easemytrip demanding 32000, so much

How is it possible, so i request to management of easemytrip, please take care of that...
Complaint comments  Read comments Complaint category Airlines

Easemytrip.com — airline ticket [Resolved]

 Mirza121 on Nov 27, 2018
Hi
Booked mistakenly tickets via easemytrip for 3 passengers from jammu to srinagar instead of srinagar to jammu for 11 dec 2018.
Calling immediately customer care to do changes but they denied asking for cancellation and rescheduling charges.
This is unfair.
Ticket details are:
Booking id: emt53719553
Plane: g8-287
Phone: [protected]
Email: mirza. [email protected]
Complaint comments  Read comments Complaint category Airlines

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