eBay.in Complaints & Reviews

I PURCHASED A DELL INSPIRON LAPTOP BATTERY THROUGH eBAY, BUT IT WAS'NT GENUINE SO I RETURNED IT BACK TO THE SELLER THROUGH eBAY GUARANTEE CLAIM. SELLER HAS RECIEVED THE PRODUCT BUT I DIDN'T GET MY MONEY BACK, WHENEVER I CALL THE SELLER OR eBAY CUSTOMER CARE THEY DAY THAT I WILL GET REFUND IN 2-3 DAYS BUT ITS BEEN 1 MONTH AND I STILL DIDN'T GET MY REFUND. CLAIM ID--890681 MOB.--[protected] MAIL ID--SANDEEP.[protected]@GMAIL.COM

sir as per my, ebay & seller talking i will purchase a power bank from ebay of Samsung 20000 mAh power bank External Battery but he will send me non working power bank firstly i will contact seller then seller educate me how to charge phone from power bank and seller commit this the power bank is not the original one Then i'll complaint in ebay several time and every time his customer representative sends me mail Hello Narendra, Thank you for writing to eBay India Customer Support. We've forwarded all of the details that you sent to the relevant department. They're looking into the issue and will get in touch with you soon. Although the process usually goes much faster, investigations like this can take more time. However, please be assured that we'll make every effort to resolve the matter as quickly as possible. Thanks for your patience and understanding in the meantime. plz do the needull sir dilip prajapati [protected]

I’ve been an ebay seller since 3 years wasn't active that much earlier, recently 2 months back i decided to again start selling, and since then i have sold 10 items successfully in a period of few days. All the items were delivered to their respective buyers and all the buyers have confirmed the receipt too, even i got ebay powership activated so, in total, my pending due remittance on paisapay account is rs. 60000 approx which was due to be processed on 9th march. However recently, i got an e-mail from ebay stating that “your remittance for paisapay transactions has been kept on hold. Any paisapay payments you receive will not be transferred to your bank account.”, they have suspected an issue with my paypal account which i later resolved on the same day, after resolving the issue my ebay got unrestricted from selling but remittance is still in hold condition, the remittance amount is my hard earned money and i believe paisapay or ebay has no right to keep the money for items with themselves, to be honest, i feel cheated. I have never been disappointed with ebay before. I followed up with ebay customer support representative, i called up ebay customer support and they said me i will be getting my money on next remittance due cycle and paisapay will be unholding within 72 hours, i kept quiet for 3 days and no response from them till now, i am contacting selling department, trust and safety department on daily bases but no response from them upto now, its been 10-12 days already are these guys insane or what. These people have no right to keep any seller's hard earned money with you. I plan to book ebay and paisapay under the information technology act 2000 and i will also file a complaint with the consumer complaint board of india. I demand my paisapay should be reinstated and all my due remittance money to be processed in the upcoming remittance cycle so that my hard earned money comes to my bank account. I am open up to any verification or checks required for the above. Hoping for a supportive response to my concern.
Ankur aggarwal
Ebay id: aagg2310
E-mail: aggarwal. [protected]@gmail.Com

Hi, My account ( vservbpo) was suspended by Ebay stating some activity is going and we will close your account and all payments will be paid. It 20 days all my account transaction are deleted by them and they are not paying me my pending payments. I often get mail from them to contact our account manager and every time we call our account manager Mr Prashanth he don't pick our calls. we tested by calling from unknown number he picks and reply that he will get back in 24 Hours but till date he has never called. Ebay talks about rules, regulations and policies for banning account but does see they themselves really follow his own rules. Any activity done on ebay should be warned or notified but Ebay straight away closes any account. Any ways India is open market with many E-comm sites. There is total of 6, 00, 000/- pending in payment which are held by ebay in my account which were promised to pay but neither the Trust team nor the account manager has reply when they will be paid. I need my hard earned money or else will go legally for the monopoly rule by EBAY

I PURCHASED A MOBILE ON E-BAY[protected] BUT THE MOBILE TOUCH IS NOT WORKING FROM 1ST DAY I CONTACTED TO SERVICE CENTER AND THEY SAID WE DID NOT SERVICE E-BAY PRODUCTS. I CONTACTED TO E-BAY THEY GIVEN SELLER NUMBER BUT IT WAS NOT WORKING AGAIN I CONTACTED TO E-BAY CLAIM AND I RAISED A E-BAY CLAIM. AFTER TWO DAYS THEY MAILED TO ME PLEASE TAKE DOA COPY FROM SERVICE CENTER AFTER THAT PLEASE FORWARD THAT DOA COPY TO US. AGAIN I CONTACTED TO SERVICE CENTER THEY SAID WE DID NOT GIVE ANY DOA LETTER AND WHAT THEY SAID IS THE E-BAY PEOPLE AND SELLER IS FRAUDING YOU. AND IN E-BAY GUARANTEE POLICY ALSO THEY MENTIONED IF ANY DAMAGED ITEM RECEIVED WE JUST REFUND OR REPLACE THE ITEM. IN THAT GUARANTEE POLICY THEY DID NOT MENTIONED IF THE DAMAGED ITEM IS ARRIVES WE WANT DOA LETTER ETC... IT IS CLEAR THEY ARE TRYING TO ESCAPE AND CHEATING THE CUSTOMERS PLEASE HELP ME IN THIS ISSUE

My compliant in brief. Dear Mr. Nathani, I think you are too busy to revert on my emails and so I'm still waiting for your response. I clearly mentioned in my previous email to think once again before responding to me. First, see when your team has responded...gap of 15 days with no proper answers on my questions. Second, please refer the highlighted portion in the below email. Third, 24-48 hrs yet not finished. Now, I demand 500% with my refund. I raised a complaint though my advocate on FaceBook, Akosha, Grahak Complaints, Consumer Protection Jago Grahak Jago, India Times and many more website including I will sue you all for such harassment and mental agony. Deepak On Friday, 13 March 2015 8:18 AM, "[protected]@ebay.com" <[protected]@ebay.com> wrote: eBay eBay sent this message to Deepak, Deepak (kiranmedicos2015). Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay. RE: Re: Re: Re: Regarding PaisaPay ID: [protected] SR# 1-[protected] Hello Deepak, Thank you for contacting ebay. With regards to your claim we received your email that, you have received the deffrent product and you want to logde a complaint, Just be rest assured, I am edcalating this issue to the dedicate team our team will get inn toutch with you within next 24-48 hours. Although the process usually goes much faster, investigations like this can take more time. However, please be assured that we'll make every effort to resolve the matter as quickly as possible. Thanks for your patience and understanding in the meantime. Regards, Sameer Shikh. eBay Claims Team. [THREAD ID:1-JRPPFI5] -----Original Message----- From: [protected]@yahoo.com Sent: 2/26/2015 10:39:12 PM To: "[protected]@ebay.com" <[protected]@ebay.com> Subject: Re: Re: Re: Regarding PaisaPay ID: [protected] SR# 1-[protected] Good Morning Mr. Abhijit, Now you are the 3rd person who is responding to my emails. But now want give any information about my concern because it was already return on my previous emails. I had simply asked for my money back and requested to take this product but Mr.s Afroz failed to provide me the resolution in time. Then I had waited, waited & just waited but no proper resolution. I consulted with my advocate with all the proof which confirms that eBay had cheated with me by sending wrong product. My advocate suggested me to give last chance and if still no resolution then to file a notice. I emailed to Mr.s Afroz to take this product and refund me my hard money with Rs, 10, 000/- compensation for the errors which was done by eBay. But Mr.s Afroz forcefully given me option refund and 50% coupon. Do ebay this that I am a beggar or what. Or I am looking for monetary profit. If ebay think in such way then you are wrong because I had never asked for. It's just the error done and then still no proper actions to resolve my claim + delay + no answers on my question which I had raised + I clearly said I want to speak with your MD to share my experience but none of the above points actioned by ebay. Still I understand that this wasn't only fault of Mr. Afroz and I given option to refund my money + 200% but still he forcefully given me demand draft and Rs. 1, 000/- which I have not used and I wont. Now I wont cooperate anymore and fight for amount. I also understand that there might be situations where you people can't take a call as per member but such delay and actions will come on your neck only. So I requested to get a call from your MD which never happened. This shows why there is a lack of services in ebay because if MD is so irresponsible and lazy because he never replied me back so what I can expect from CS team. Grievance team meant to response faster & resolve the members concern but this time all the errors has happened from grievance team only then what member should do. Because your customer representative never given me proper response and always asked my to get in touch seller. I tried my best to get this resolved by my own with seller but your seller never responded. So I raised a complain at your MD. But I don't know why your MD is not responding to me. Because I don't know who is Mr. Afroz and what his designation Or whether he can resolve my concern. Though he tried but failed to give his 100%. I want to give a lesson to ebay to make a fool of people and for there irresponsible response on members concerns. I am very much clear on thoughts but I think you are not so you are asking once again to my about my pending concern. At the end I just want to say that I got my refund but awaiting for the compensation amount. I already claimed for it now you decide what to do. If you are not able to make decision then connect me with Mr. Nathani and leave on me. I wish you all get a better opportunity so that you can go from this fraud company. Thank you and just an advise think once again before responding to me. Deepak On Thursday, 26 February 2015 9:25 PM, "[protected]@ebay.com" <[protected]@ebay.com> wrote: eBay eBay sent this message to Deepak, Deepak (kiranmedicos2015). Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay. RE: Re: Re: Regarding PaisaPay ID: [protected] SR# 1-[protected] Dear Deepak Good evening, thank you for email. We apologize for the inconvenience caused to you for the recent purchase you have made under PaisaPay Id :- [protected] against the seller id : rocket_retail1 for "Fastrack 748PP01 White Dial Analog Watch for Men in Black Strap" We have tried to contact you through [protected] on your registered number i.e. [protected] on 26th Feb'15 to discuss and resolve your grievance amicably. However, were unable to get in touch with you as the number was ringing. Post investigation on your case we are able to understand that you have received the product which you haven't ordered for and due to which have faced an hassle. Further, grievance team has assured you that eBay were looking into your case and trying to resolve your concern as soon as possible. Also grievance team has tried to resolve the concern by requesting you to reship the item back to seller for full refund. However, you have requested for reverse pick-up. We checked and reverted back to you with resolution i.e. refund for the transaction amount + 50% eBay flat coupon. Basis of your email which we have received on 16th Feb 2015, we have refunded the money to you in the form of demand draft without asking you to reship the product back to seller so that you don't face any more hassles. Adding to this we have issued you a flat coupon of Rs. 1, 000/- which will help you to make a fresh transaction on eBay.in . Further, as per the Blue dart courier, demand draft has been delivered to you on 21st Feb'15 under the AWB # [protected] and the same was accepted by you. Hence we request you to please let us know what actions are pending from our end by replying to this email or at [protected]@ebay.com, give us 48 hours time so that we can look into your request and revert to you with the best possible solution. We thank you for your understanding in this matter and awaiting for your response. Regards, Abhijit P. eBay Team [THREAD ID:1-JRPPFI5] -----Original Message----- From: [protected]@yahoo.com Sent: 2/25/2015 10:19:56 PM To: "[protected]@ebay.com" <[protected]@ebay.com>; "[protected]@ebay.com" <[protected]@ebay.com>; "[protected]@ebay.in" <[protected]@ebay.in>; jdonahoe <[protected]@ebay.com> Subject: Re: Re: Regarding PaisaPay ID: [protected] SR# 1-[protected] Reminder email. Hello Mr. Nathani, Still no response from you. And please let me know how many people working on my claim? Because my issue is not yet resolved nor no response on my grievances. Thank u Deepak [protected] On Wednesday, 25 February 2015 8:06 PM, "[protected]@ebay.com" <[protected]@ebay.com> wrote: eBay eBay sent this message to Deepak, Deepak (kiranmedicos2015). Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay. RE: Re: Regarding PaisaPay ID: [protected] SR# 1-[protected] Dear Deepak, Thank you for your email. We appreciate your time and effort in writing to us. We have received your mail regarding escalation claim status for PaisaPay Id : [protected]. The claim number for your reference is 019932 We understand from your email that you wish to resolved your issue for your claim. Your claim is In Progress and Claim adjuster is working on your claim. We would Like to inform you that we have forwarded your details to your Claim Adjuster, you can expect an update from us as soon as possible. Rest assured, we will resolve your issue at the earliest. I trust the information provided is useful. Do let us know if you have any questions. You can also talk to us through Live Help or call our Helpline. To know more about the support options please refer to http://pages.ebay.in/paisapay/phone-support.html If time permits, please leave an appropriate feedback for my service to you. You may get a separate email requesting for feedback. Your valuable feedback and inputs will help me to improve my services towards other members and you. Regards, Swapnil Khare. Claims Team [THREAD ID:1-JRPPFI5] -----Original Message----- From: [protected]@yahoo.com Sent: 2/24/2015 10:20:25 PM To: "[protected]@ebay.com" <[protected]@ebay.com>; "[protected]@ebay.com" <[protected]@ebay.com>; "[protected]@ebay.in" <[protected]@ebay.in>; jdonahoe <[protected]@ebay.com> Subject: Re: Regarding PaisaPay ID: [protected] SR# 1-[protected] Hello Mr. Lathani, Since you have not responded to my any emails, I am assuming that you are too busy and not worthy. Your team has forcefully decided the resolution and never responded me what I have asked. For the error which was done by eBay, I faced issues to communicate with my beloved. Hence initially I had requested to give my money and take the product back. But there was a delay in response. Hence I asked for the compensation of Rs. 10, 000/- for the same and raised my grievances. Also requested your team that I want to talk with you. Which never happen nor I got answers of my questions or proper resolution. After this team has taken some seriousness to resolve this claim because I had mentioned that I am serving legal notice through my advocate. I think Mr. Afroz had already decided the resolution on my claim because he never answered on my questions which I has raised. But after that I understand that it wasn't his fault and fault of eBay. So agreed to resolve the claim but I had given them option as well. Hence asked for just 200% with item value. But Mr. Afroz forcefully just refunded my money and given my Rs. 1, 000/- coupon which I haven't seen yet. This claim was very much simple but you & your team made it worst. Now it's upto you how to resolve this claim or I will because I had already contacted my advocate. I want what I had claimed for nothing more or less than that. Thank u Deepak [protected] On Tuesday, 24 February 2015 8:30 PM, "[protected]@ebay.com" <[protected]@ebay.com> wrote: eBay eBay sent this message to Deepak, Deepak (kiranmedicos2015). Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay. Regarding PaisaPay ID: [protected] SR# 1-[protected] Dear Deepak This is with regards to your email which was sent to grievance officer for PaisaPay ID: [protected] against seller id : rocket_retail1 Item ID :[protected] Item Title :Fastrack 748PP01 White Dial Analog Watch for Men in Black Strap Please be advised that we have contacted our concern team to know the delivery status for your demand draft and were informed that the demand draft was delivered to your shipping address on 21st Feb 2015. Please find the tracking details mentioned below and demand draft detail. Payee Name : Deepak R. Pawle Demand Draft Number : 353314 Courier Name : Blue dart Docket/Airway Bill Details : [protected] At this time, we would request you to confirm whether you have received the demand draft or not by replying to this email within next 48 hours at [protected]@ebay.com. We thank you for your patronage Regards, Afroz Siddique. Service Recovery Team [THREAD ID:1-JRPPFI5] -----Original Message----- From: [protected]@yahoo.com Sent: 2/17/2015 10:53:52 AM To: "[protected]@ebay.com" <[protected]@ebay.com> Subject: Re: Regarding PaisaPay ID: [protected] SR# 1-[protected] Dear Mr. Afroz, I have 2 last questions for you. i). Are you not able to read English properly? ii). Do you think I am a beggar? I had clearly informed you about my options but you had forcefully giving me your own chosen option. As you had already decided what to do then I think I have to proceed further. You do your part and give my money as you have committed but I want it within 5 days. Rest leave on me to go further to claim my compensation. Thank u Deepak [protected] On Tuesday, 17 February 2015 3:31 PM, "[protected]@ebay.com" <[protected]@ebay.com> wrote: eBay eBay sent this message to Deepak, Deepak (kiranmedicos2015). Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay. Regarding PaisaPay ID: [protected] SR# 1-[protected] Dear Deepak This is with regards to your email which was sent to grievance officer for PaisaPay ID: [protected] against seller id : rocket_retail1 Item ID :[protected] Item Title :Fastrack 748PP01 White Dial Analog Watch for Men in Black Strap We do understand that there was a delay in responding to your email. However, we assurance you that we were working towards the resolution on your claim. We have also tried to contact you many time via call so that we can communicate much better and make a conferance call with seller. We apologize for the delay in responding to you but please understand that this is the best resolution on your claim. We would like to inform you that we are processing your refund in the form of demand draft by your name "Deepak R. Pawle" at your registration address "Kiran Medicos, Shop No. 1, Progressive Villa 1, Plot No. 77, , Sector - 19, C.B.D. Belapur, Navi Mumbai, India 400614" which you may expect within 12 to 15 working days. As a goodwill gesture we are issuing a flat eBay coupon of Rs 1000 along with the transaction amount . Here are the details: Coupon Value : 1000 PaisaPay ID : [protected] Coupon Code : FAYQ8PQEBY Valid Till : 31-March-15 *T&C apply Thank you for your cooperation and enjoy your shopping on eBay. Regards, Afroz Siddique. Service Recovery Team. [THREAD ID:1-JRPPFI5] -----Original Message----- From: [protected]@yahoo.com Sent: 2/16/2015 10:39:41 PM To: "[protected]@ebay.com" <[protected]@ebay.com> Subject: Re: Regarding PaisaPay ID: [protected] SR# 1-[protected] Dear Mr. Afroz, You had missed this opportunity to resolve my grievances earlier. I had given time to reply. But there wasn't any response from ebay. Now I had already forwarded my case to my lawyer and he will take case after this. If you want to discuss this case, please email to my lawyer at [protected]@rediffmail.com. This time I have to appreciate you for the prompt response but it's not worth because now when I had given you my lawyer info then you had shown interest. I was really not looking any extra penny from ebay. But you forced me to do so. Hence now if you want to resolve the case you have 2 option: i). Contact my lawyer to resolve the case OR ii). My lawyer will contact ebay to get this resolved. You had not yet answered my grievance and just replied that you are refunding my money and giving me 50% ebay coupon. Actually I should say you are tooooo smart. First you have so laziness and now responded me with directly resolution. OK no issue whatever happen let it go but I want to communicate Mr. Lathani to share my experience. And you can refund me the amount but with 200% If you are OK then reply me back and if not then I don't want to hear from you after this. And want to talk with Mr. Lathani. Thank u Deepak [protected] On Monday, 16 February 2015 6:53 PM, "[protected]@ebay.com" <[protected]@ebay.com> wrote: eBay eBay sent this message to Deepak, Deepak (kiranmedicos2015). Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay. Regarding PaisaPay ID: [protected] SR# 1-[protected] Dear Deepak This is with regards to your email which was sent to grievance officer for PaisaPay ID: [protected] against seller id : rocket_retail1 Item ID :[protected] Item Title :Fastrack 748PP01 White Dial Analog Watch for Men in Black Strap We do understand that there was a delay in responding to your email. However, we assurance you that we were working towards the resolution on your claim. We have also tried to contact you many time via call so that we can communicate much better and make a conferance call with seller. We apologize for the delay in responding to you but please understand that this is the best resolution on your claim. We would like to inform you that we are processing your refund in the form of demand draft by your name "Deepak R. Pawle" at your registration address "Kiran Medicos, Shop No. 1, Progressive Villa 1, Plot No. 77, , Sector - 19, C.B.D. Belapur, Navi Mumbai, India 400614" which you may expect within 10 to 15 working days. As you are aware that the eBay’s website, www.ebay.in ("Site"), offers an online Market platform where sellers can list items for sale and interested buyers either bid for such items in an auction-style format or buy the same outright at a price set by the seller. eBay’s role is clearly limited to that of an intermediary and eBay does not own, stock, sell, distribute or in any manner come into possession of any items/products listed or put up for sale on the Site. eBay Guarantee program is designed to cover the buyers for valid and genuine claims for (a) Item Not Received and (b) Item Significantly Not As Described. While investigating a claim, eBay places fully reliance on the information provided by Buyers and Sellers. eBay observes a zero tolerance policy for fraudulent transactions or claims and reserves its rights to initiate appropriate legal action. We cover the buyer only for ( transaction amount + reshipping charges ). We understand that the inconvenience cause to you and we sincerely do regret the same. We at eBay India always strive to create the best shopping experience for you. Unfortunately, this time something went wrong with your purchase and we wish to make it up to you. Hence as a goodwill gesture we will be issuing a eBay flat coupon of 50% of the item value, along with the transaction. We thank you for the cooperation and understanding. Regards, Afroz Siddique. Service Recovery Team [THREAD ID:1-JRPPFI5] -----Original Message----- From: [protected]@yahoo.com Sent: 2/15/2015 10:44:25 PM To: "[protected]@ebay.com" <[protected]@ebay.com> Subject: Re: Regarding PaisaPay ID: [protected] SR# 1-[protected] Dear Mr. Afroz I Think you had once again missed to read my email properly. I have raised my grievances which is still pending from your side to resolve. I have given you 3 days time but failed to response me hence, I had filed a notice through my lawyer. You will get it soon from Mr. Darshan Rathod in the name of Deepak R. Pawle. And claimed for Rs. 10, 000 (ten thousand) as a compensation for the harassment & delay. See you in court. Thank u Deepak [protected] On Saturday, 14 February 2015 1:28 PM, "[protected]@ebay.com" <[protected]@ebay.com> wrote: eBay eBay sent this message to Deepak, Deepak (kiranmedicos2015). Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay. Regarding PaisaPay ID: [protected] SR# 1-[protected] Dear Deepak This is with regards to your email which was sent to grievance officer for PaisaPay ID: [protected] against seller id : rocket_retail1 Item ID :[protected] Item Title :Fastrack 748PP01 White Dial Analog Watch for Men in Black Strap We apologize for the delay in responding to you. We certainly understand that the order not being fulfilled by the seller as per the eBay seller terms and conditions has caused inconvenience to you and we sincerely do regret the same. We at eBay India always strive to create the best shopping experience for you. Unfortunately, this time something went wrong with your purchase and we wish to make it up to you. Post investigation on your claim we noticed that there wasn't fault from your end and hence we have decided to refund the full amount to you in original mode of payment. We checked your transaction details and notice that you have made the purchase through cash on delivery. Hence we will able to issue you a demand draft which you may expect within 10 to 15 working days from the date when refund has been approved from eBay in your name. However, we also noticed that your registered name is not complete and if we issue the demand draft then you may face issue to withdraw through your bank. Hence at this time we request you to share us your full name (as per bank) and address so that we can issue demand draft. You can reply to this email with required details so that we can proceed further. Your experience/feedback has been shared with the seller and he has been instructed to take care of his future transaction to avoid such bad buying experiences. Also we have forwarded the seller's information to our Trust & Safety Team for further review. We thank you for your cooperation and understanding. Regards, Afroz Siddique. Service Recovery Team [THREAD ID:1-JRPPFI5] -----Original Message----- From: [protected]@yahoo.com Sent: 2/5/2015 09:37:33 AM To: "[protected]@ebay.com" <[protected]@ebay.com> Subject: Re: FW: Your PaisaPay transaction for eBay order [protected] has been delivered. SR# 1-[protected] Dear Mr. Afroz, I really dont know whether you are able to read english or not. I had clearly mentioned on my previous email that I want a response from Mr. Lathani. What kind of people you all are. Are you able to understand what mental harassment we are facing due to your fabulous site. Also you are ordering me to return the product from my side which was wrongly delivered from your end. And if I fail then you will deny my claim, is it so ??? "I am waiting for that movement, please go ahead and try to do it." Few points which I need to be clear from my side. 1). I wont return this watch from my side. 2). Collect it from your end and give me my cash back. As I had used COD through the product got delivered to me. 3). You delivered the wrong watch and I paid to you. So take the product back and give me my money handy. 4). If your so called seller is ready for refund then why he is not picking up my phone? 5). What if seller was ready to refund then that means you wouldn't have refunded my money or what. And you think I would have seated quietly? 6). I had shared the images then why I need to click the images one more time? 7). You gave me 3 days time to return your wrong product and then you will give me eBay coupon. So it means you want people should come once again to your fraud site to make purchase. "As you are aware that the eBay’s website, www.ebay.in ("Site"), offers an online Market platform where sellers can list items for sale and interested buyers either bid for such items in an auction-style format or buy the same outright at a price set by the seller. eBay’s role is clearly limited to that of an intermediary and eBay does not own, stock, sell, distribute or in any manner come into possession of any items/products listed or put up for sale on the Site. ebay Guarantee program is designed to cover the buyers for valid and genuine claims for (a) Item Not Received and (b) Item Significantly Not As Described. While investigating a claim, eBay places fully reliance on the information provided by Buyers and Sellers. eBay observes a zero tolerance policy for fraudulent transactions or claims and reserves its rights to initiate appropriate legal action. We cover the buyer only for ( transaction amount + reshipping charges )." I want to understand few points which you had mentioned on above paragraph. 8). You had mentioned "As you are aware that the eBay’s website, www.ebay.in ("Site"), offers an online Market platform where sellers can list items for sale and interested buyers either bid for such items in an auction-style format or buy the same outright at a price set by the seller. eBay’s role is clearly limited to that of an intermediary and eBay does not own, stock, sell, distribute or in any manner come into possession of any items/products listed or put up for sale on the Site." no I dont know who is seller nor I want to know it. I made the payment to eBay and it's your responsibility to get us correct product. 9). You had mentioned "ebay Guarantee program is designed to cover the buyers for valid and genuine claims for (a) Item Not Received and (b) Item Significantly Not As Described. While investigating a claim, eBay places fully reliance on the information provided by Buyers and Sellers." you mean to say I am doing a fraudulent claim? 10). You had mentioned "eBay observes a zero tolerance policy for fraudulent transactions or claims and reserves its rights to initiate appropriate legal action." then what % of tolerance we should show? Because I am having proof that eBay has cheated me by delivering wrong watch. 11). You had mentioned "We cover the buyer only for ( transaction amount + reshipping charges )." what extra I had asked from you? Now I give you 3 days time to give me my money back and take this [censored]iiii watch which is lying on my shop. If you are not willing to do then after this I will claim in consumer forum and fight for my money with interest for keeping my money and also claim a high compensation for mental harassment. Your time starts now...3, 2, 1...bowwwww Thank u Deepak [protected] On Monday, 2 February 2015 12:36 PM, "[protected]@ebay.com" <[protected]@ebay.com> wrote: eBay eBay sent this message to Deepak, Deepak (kiranmedicos2015). Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay. RE: FW: Your PaisaPay transaction for eBay order [protected] has been delivered. SR# 1-[protected] Dear Deepak This is with regards to your email which was sent to grievance officer for PaisaPay ID: [protected] against seller id : rocket_retail1 Item ID :[protected] Item Title :Fastrack 748PP01 White Dial Analog Watch for Men in Black Strap We tried to contact you on your registered number i.e. [protected] at <02nd/Feb/2015 at 11:45 > but number was Ringing. For the resolution of your claim, Kindly take the pictures of the item and then reship the item back to the seller through reputed courier to avoid damage as seller is ready for refund and provide us with valid tracking details. The address to which the item should be shipped is: Contact Person :- RAMESH WATCH COMPANY PVT LTD Address :- Ramesh Watch Company Pvt Ltd. Shop no. 109 alluri trade center, Kphb Hyderabad, India 500072 Contact no. [protected] Email Id :- [protected]@gmail.com Pack the item in the original packaging. If the original packaging is not available or usable, please use a good material to pack it in to avoid unwanted damage to the product. Also request you to pack all the accessories that you would have received with the item. In Order to receive the reimbursement of courier charges, kindly send us the scanned images of the Dispatch copy in JPEG or PDF format at [protected]@ebay.com . We should receive the copies within 3 days from the receipt of this email failing to which we will have to close the case. "The reimbursement of the courier charges would be sent via Coupon on your register email address once the claim closed and you can expect to receive it within 7-8 business days, which is valid for 1 month." As you are aware that the eBay’s website, www.ebay.in ("Site"), offers an online Market platform where sellers can list items for sale and interested buyers either bid for such items in an auction-style format or buy the same outright at a price set by the seller. eBay’s role is clearly limited to that of an intermediary and eBay does not own, stock, sell, distribute or in any manner come into possession of any items/products listed or put up for sale on the Site. ebay Guarantee program is designed to cover the buyers for valid and genuine claims for (a) Item Not Received and (b) Item Significantly Not As Described. While investigating a claim, eBay places fully reliance on the information provided by Buyers and Sellers. eBay observes a zero tolerance policy for fraudulent transactions or claims and reserves its rights to initiate appropriate legal action. We cover the buyer only for ( transaction amount + reshipping charges ). We are awaiting for your response at the earliest. Regards, Afroz Siddique. Service Recovery Team [THREAD ID:1-JK4THGY] -----Original Message----- From: [protected]@ebay.com Sent: 2/1/2015 09:36:49 PM To: ootp <[protected]@ebay.com> Subject: FW: Your PaisaPay transaction for eBay order [protected] has been delivered...plssss help me Please see the email below. Thanks! Robin Pitman Executive Assistant to John Donahoe RedLaser-QRCode From: Deepak Deepak [mailto:[protected]@yahoo.com] Sent: Sunday, February 01, 2015 8:24 PM To: [protected]@ebay.com; [protected]@ebay.in; [protected]@ebay.in; latifn eBay; [protected]@ebay.com; Donahoe, John Subject: Re: Your PaisaPay transaction for eBay order [protected] has been delivered...plssss help me Reminder 3 Hello Mr. Lathani, Thank you for not responding my email. As I have not received my money back, also I don't have the product which I had ordered for. So I am going ahead for the further proceedings. I have given enough chance to resolve my concern and return back my money but due to negligence, you are responsible to deal with further steps. Now I don't want your money back. Keep it with you, you beggars. Deepak [protected] On Saturday, 31 January 2015 10:53 AM, Deepak Deepak <[protected]@yahoo.com> wrote: Reminder 2 Still not update on my money back. On Friday, 30 January 2015 8:58 AM, Deepak Deepak <[protected]@yahoo.com> wrote: Final reminder Hello Mr. Lathani, I think you are too much busy...Yet I haven't got any response to my my email. Mr. Afroz given me 48 hours time to revert back with images. I had replied with the images (which was already shared earlier but I think he was unable to see it) but what TAT I should wait for my money. This is last email from my end to get my money back. If within 24 hours I am not gettng my money. I will have to take further action because I have all the enough proofs. No more thanking Deepak [protected] On Thursday, 29 January 2015 2:35 AM, Deepak Deepak <[protected]@yahoo.com> wrote: Hello Mr. Lathani, This is ridiculous service from eBay.in. This was my first purchase and I am feeling sorry that why I had made a purchase. Adding to this, soo much hassles. I request you to look into this happening on your soo called fabulous website. I am expecting a response from your end and not from your team because I dont think they are not capable enough to understand the issue. I think you can inform your team to read the email properly. Yesterday I have received an email from one of your customer representative mentioning that I was not contactable. And he want the snapshot/images of the item and parcel with invoice copy. I just want to say that 1st point, in my previous email I had clearly mentioned that I am busy so might be not available on phone but I am reachable on email. And 2nd point was I dont know wht more proof is required to refund my money. i had already provided the images on my earlier email. Which was containing the images of the parcel, packaging, box, watch & invoice. Still your team is asking me images. Also stating that I will not respond to them with images (which I had already provided) then they will deny the claim. Just to let you know that after this I wont provide any images for the same. Because I think you want a HD images which will help you to frame it on your home. I dont want any call from your team. I want every thing on emails so that I CAN SHOW TO MEDIA how ebay manages their customers. You can see the below email which I have received from Mr. Afroz (Service Recovery Team). First of all I dont know who he is and what his designation and what services he is providing. Secondly, please see the standard of email draft. I think there is no quality checks. [protected]@ebay.com To me Jan 28 at 3:32 PM This message contains blocked images. Show Images Change this setting eBay sent this message to Deepak, Deepak (kiranmedicos2015). Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay. Regarding PaisaPay ID: [protected] SR# 1-[protected] Dear Deepak This is with regards to your email which was sent to grievance officer for PaisaPay ID: [protected] against seller id : rocket_retail1 Item ID :[protected] Item Title :Fastrack 748PP01 White Dial Analog Watch for Men in Black Strap We tried to contact you on your registered number i.e. [protected] at <28th/Jan/2015 at 13:47 > but number was Non Contactable. We have registered your claim and we understand that you have received this Item which is not as Described. For the resolution of your claim, We request you to provide us with proof of Item not being as Described, Kindly send us the snapshot/images of the item and parcel with invoice copy in JPEG or PDF format at [protected]@ebay.com Please Note: We should receive the copies within 48 Hours from the receipt of this email failing to which we will have to close the claim and reject your request of refund. We thank you for your patronage. Regards, Afroz Siddique. Service Recovery Team [THREAD ID:1-JK4THGY] -----Original Message----- Sent: 1/28/2015 09:54:26 AM I think I made myself very clear. Refund my money and take this stuff from my home otherwise I have to take some action. This is not a warning but an early alarm to awake you and you show laziness and press the snooze button then I think I have to bring a bucket of water to wake you up or to flushhhhhhh. No more thanking Deepak [protected] On Tuesday, 27 January 2015 10:53 AM, Deepak Deepak <[protected]@yahoo.com> wrote: Greetings to all. Hello, My name is Deepak n am running a medical at navi mumbai. I have ordered a watch from eBay for the first time to gift someone spl on his birthday. But this is soooooooo shamefullllllllll that I have received a female watch which I had never ordered for. Do you all understand how it feels when we feel sorry in front of our beloved. The invoice is also not mine and it's someone named Mr. Kailash Kandpal. I tried reaching him to check whether he has received my parcel but no luck. I rqst you to refund my money asap. If not then am really sorry but I hv to go furher for action. I am busy with some work so might be not available on phone but you can email me for any furher details, if required. Thank u Deepak [protected]

sir I was ordered Lumia 730 original Back battery cover panel with NFC chip and i was pay 795₹. But the seller send without NFC chip panel.. I want what i orderd please send that NFC chip panel to me . thanking you sir . yours faithfully . . G.Kranthi Kumar

I purchased an item from ebay on 6th of January. The seller provided me with tracking details after couple of days which were dated back to 5th of January (The day before placing the order). I really don't know how this shipping works!!! When I checked with the seller he had answered me differently each and every time. Once stating that the shipment already left from his place and the other time it is not shipped yet. He even asked me for my address again to ship. After couple of days, to my surprise, the status of the tracking # provided (FEDEX) shows that it is delivered. However I have not received any. I then raised a claim with ebay who seems to have resolved with no resolution and not even checking with me. I called them back and had escalated the claim. Its been 2+ months since the claim was raised and escalated. There is still no response or resolution on this. My mail transactions with the seller were forwarded to ebay team, however there is neither a response nor an acknowledgement. I tried to reach the Grievances team and the country head of operations as well with no luck. Every time I call up the customer care they stick with only one word that the issue would be resolved within next 48 hours. Forget about the resolution I don't even get an update on the status many a times. Some of the reference numbers of the calls and the persons I spoke with my remarks next to them. Hope to see some response at least!!! 1-[protected] - Jay 1-[protected] - Anupam 1-[protected] - Aadina 3rd Feb 1-[protected] - Manoj 5th Feb 1-[protected] - Anup 9th Feb @ Karamjeet 1-[protected] - Shika & Manoj 16th Feb 1-[protected] - Jay 1-[protected] - Yogesh Kumar 17th Feb Nithin ... Dipak Chaurasiya Last Mile Resolution LMR Team 1-[protected] Yogesh 20th Feb - disconnected the call without any info 1-[protected] Shika .. & Supervisor Ravi Sharma 1-[protected] Harpreeth 2nd March 1-[protected] Saurav 16th March Supervisor : Nithin & Senior Supervisor : Anupam promised to arrange for call back within the business day. But still no update.

I had ordered TUPPERWARE MASALA BOX 7 CONTAINERS & 1 SPOON Features & Benefits: Separate cups for storing herbs and spices. Easy to hold Handle on both sides utility serving spoon to help in convenient measuring and usage. Airtight container After opening Box got no spoon inside it, why?

I only booked HTC Desire 620G Dual SIM but i received HTC Desire D620H Dual SIM it's not a original HTC Company it's copy phone i'am asking about that mobile to eBay India Customer Service they are sending one email Thank you for contacting ebay India customer support. This is with regards to the Claim 896428 filed by you against the PaisaPay ID [protected] for Seller mebelhomes. We are requesting you to reship the item back to the seller and provide us the proof of despatch copies; you can send us scanned images of the Despatch copy in jpg format at [protected]@ebay.com within 5 Days. Failing to which claim may get close and refund request would be rejected. Kindly send the item back to the seller on below mentioned address. Seller name- Mohammed Rafi Seller Address- 26/35 poonamallee high blk b floor 3 arunodaya complex periamet chennai-3 chennai, India 600003 The reimbursement would be sent via Coupon on your register email address and you can expect to receive it within 3-4 business days, which is valid for 1 month. We await your reply at earliest. Regards, Kaushik Thakkar eBay India Customer Service As per Instruction I was sent that HTC Desire 620H mobile phone through Courier to seller but that seller has not response my request, They are sending same mobile and same problem. again try to eBay India Customer Service to more then 5 to 6 email they don't reply. and call them to[protected] they don't' responds to me properly Kindly help me... Murugan

We recently brought a roti maker from eBay which was damaged at the time of delivery. We informed the same to eBay and raised the ticket. They promised to resolve at the earliest but zero action has been taken. The eBay Guarantee* claim SR# 1-[protected]. This probably will be our last transaction with the eBay fraternity and trust me, with this kind of attitude, you are heading to lose a major chunk of market!! Regards, Suchitra Madathil

I had ordered a gym bench from ebay on 27 Feb 2014 however the seller has delivered me gym plates instead. Now i have been following up with ebay to get my refund but all i am being told is until the product is not shipped back to the seller i will not receive any refund. Now the seller is not bothered to get the product picked by and the ebay call centre people are least bothered and are just lying and asking me to wait. Now I haven’t received what i have ordered and my credit is due. Ebay is just lying and delaying the my refund. They are just bothered protecting the seller by ensuring he gets the product back but are least bothered to refund my money ASAP. The ebay protection is hoax. I want my money + octroi + reimbursement for the harassment i have faced since past two weeks. Claim ID: 902406 PaisaPay ID: [protected] Item number:[protected] Seller ID: sports_hubb Date claim opened:[protected] Claim ID: 902406 PaisaPay ID: [protected] Item number: [protected] Seller ID: sports_hubb Date claim opened: [protected]

I bought a smartphone of Lenovo K900 Orange 32GB by ebay on 28 oct 2014. But somehow handset have an isshu of not charging and now the customer care refuse to submit the handset they said that handset not belong to india. if the handset purchase by india and delivered by ADVAITH INC Company at Bangalore so how it possible that handset not belong to india.

I am sunil kumar. I have purchase mobile karbonn KC 620 on 26/12/14. paisapay id:- [protected]. and seller is Say Tradelinks. I recives the mobile and the mobiel is not working then i call the ebay customer care he says contect to seller. seller was asking to me to go to karbonn care and doa certificate. i go to customer care and got doa certificate and pack the product and courior the product to seller address, Please send the DOA Mobile to this address Simran Sethi Say TradeLinks 1/136 Front Side Third Floor Subhash Nagar New Delhi 110027 Mobile [protected] and will ask ebay to refund thanks and regards, these words seller. but i have not refund my money. the seller says ebay refund and ebay says seller refund. i am confuse please help me for my refund money. please help me. Thanks sunil kumar sunil.[protected]@gmail.com mob no- [protected]

Dear Sir, I have Order on 25th December, 2014, the complainant ordered a Dell Vostro 3446 Laptop, 4th Gen Ci5/ 4GB/ 500GB/ Win 8/2 GB Graph) GREY, which costs an amount of Rs. 35, 500/-, online through the item Id No.[protected] my paisapay Id No. [protected]. 4. I received the product on 6th January, 2015 but to his utter dismay, the product he received was not the product that he had ordered. The product he received was Dell AMD Vostro 3445 Laptop (AMD APU E1-6210- 4 GB RAM- 500 GB HDD- 14 Inch- (Grey). After I immediately inform to seller. the seller told me request to ebay for refund. after requested refund to ebay. after I got from ebay mail. for Buyer to provide Proof of "Item not as described". I submitted to proof scan copy and snapshot Image (JPG). and I sent it to [protected]@ebay.com on 9, jan, 2015. new day I got failure notice in my email and I try to many time under time line, after my claim (828823) has been rejected. after I call to customer subport eBay told it can help me to seller for my claim. and I call to seller but does not pickup my call, I try to so many and every day after my number kipped block his phone. after I stop to call his (seller). and then sent it a latter to the Managing direct, Ebay India Private Limited, 14th floor, North Block, Mumbai -400063. After my letter, I got call from ebay, offical teams. on 8th, and 9th, feb, 2015. they told me. My Item Reverser (reship) they will arrange soon for reship. after I got mail from ebay [protected]@ebay.com. my location is not under serviceable area, hence they request me to reship the item back to the seller and provide us the proof of dispatch copies. next day I reshipped to the seller mantion addres on 12, feb, 2015. with DTDC slip scancopy attachment to [protected]@ebay.com. after I got last mail. from Ebay on 16, feb, 2015. plase find the some proof of attachment files. the Item has been already deliver to seller I have totally lost money and time but my refund not received till now Kindly solve my problem as soon as possible Laishram Surjit Singh Department of Linguisitcis Manipur University Cant: [protected]

Dear Sir, I have purchased mobile Spice Stellar 518. I have received mobile box but Seal is broken of mobile box. As per mentioned mobile box flip cover include in mobile box (photo is attached for your ready reference )but i have not found flip cover in mobile box After that immediately I have logged the complaint at ebay.in website. Yesterday I have received the call from ebay india customer care executive (Mr.Vivek) is informed me that your claim is under non-eligibility criteria so that ebay india is rejecting your eBay Guarantee* claim request. Therefore, I want to ask ebay as per your company norms (ebay.in guarantee) if company provide mobile with flip cover then why you are not giving to me. I am requesting to concerned parson, kindly provide me proper solution on this matter.

Myself CHANDAN KUMAR bought a LENOVO YOGA 8-INCH TABLET, 16GB HARD DRIVE, ANDROID 4.2 of Rs 16100 on 15th of January 2015. I received it on 31st of January 2015. The order details are- Paisa pay id-[protected] Item id[protected] Seller-cart2india logistics From the first day I found the product defective. I complained so many times to your representative. They are not responding. Because of your ignorance now I want my money back.

Regarding refund for the transaction on eBay for Paisa Pay ID: [protected]. SR# 1-[protected] Dear Sir, I regret to inform you that, as desired by you, I have checked with our bank with the ARN No.'85215224180425714013835 provided by you, they confirmed that amount does not reflect in my bank account. As desired by you, i have mailed you the scanned copy of my latest bank statement enabling you to investigate the matter further but till now my issue is not resolved. Ok i believe that ARN No generates post debit to Merchand and passing credit to card holder, what ever the process may be final result is the amount does not reflect in my bank account. I request you to kindly look into the matter onceagain as it is pending since 29-June 2014, Regards Vishwanath Gajul Mobile: +91 [protected]

i ordered an electronic item from ebay which gives ebay gurantee for items' genuineness. The product turned out to be a fake one and i complained this to ebay. i also talked to the seller and he told me that it's not banded but copy of that. later on ebay assured me of befitting action against the seller, but next day i received mail from ebay that my claim is rejected having contacted the seller. now i want strict action against ebay india for harassing the individuals. And i also would like to get my money back. I'm attaching all the communication with ebay and the seller.

I have purchase BL - 4D battery for Nokia E5 from eBay which I have recd on 10th March.After using this item I have found that this not working and mail to eBay on yesterday and ask about replacement but I am not recd any positive reply from eBay.Item is under warranty and validate next six month. Please advice me how I return this item to the seller.