eBay.in Complaints & Reviews

Dear Sir I purchased two perfumes using ebay.in and paid for the same Rs.318.4 using ICICI BANK Debit card.But since the perfumes were not delivered to me a refund was approved from Ebay Side.on 09/07/2014 by paisapay. Today is 23/09/140 still no money from ebay.in is reflected in my bank account.Customer support gave me some ARN no. but my bank officials are not aware of that. Hello Krishan, This mail is regarding refund for the transaction on eBay for Paisa Pay ID: [protected]. We understand from your mail, that you have still not received the refund for the Paisa Pay Id - [protected]. As we checked with our bank they confirmed that refund was successfully processed by them and also provided the ARN no. ARN no.:-'85215224191427968535437 ARN no.:-'85215224191427968533564. We would like to inform you that ARN no is generated post debit to merchant and passing credit to card holder. Every issuing bank has their own process of reconciliation hence it may not have credited. So we request you to check with your issuing bank only. We trust this information was useful to you. Do let us know if you need further assistance. If you have any query, visit www.ebay.in/customersupport and enter keyword(s) in the search box to find quick answers, or reach us by phone, chat or email. Note: Before calling us, please generate a PIN by clicking Contact Us and select a suitable topic for which you wish to speak to us. This will enable us to save your precious time and quickly connect you to a suitable executive to assist you with your query. Regards, Girish P PaisaPay Team I have been writing 2-3 times a day to paisapay customer support still no information is given to me. Kindly look into the matter.It has been over 2 months now. Krishan Kalra [protected]@yahoo.com

I purchased two perfumes using ebay.in and paid for the same Rs.318.4 using ICICI BANK Debit card. But since the perfumes were not delivered to me a refund was approved from Ebay Side.on 09/07/2014 by paisapay. Today is 23/09/140 still no money from ebay.in is reflected in my bank account. Customer support gave me some ARN no. but my bank officials are not aware of that. Hello Krishan, This mail is regarding refund for the transaction on eBay for Paisa Pay ID: [protected].We understand from your mail, that you have still not received the refund for the Paisa Pay Id - [protected]. As we checked with our bank they confirmed that refund was successfully processed by them and also provided the ARN no.ARN no.:-'85215224191427968535437ARN no.:-'85215224191427968533564.We would like to inform you that ARN no is generated post debit to merchant and passing credit to card holder. Every issuing bank has their own process of reconciliation hence it may not have credited. So we request you to check with your issuing bank only.We trust this information was useful to you. Do let us know if you need further assistance. I have been writing 2-3 times a day to paisapay customer support still no information is given to me. Kindly look into the matter.It has been over 2 months now. KRISHAN KALRA GURGAON [protected]@yahoo.com

I am seller in ebay and i am closing my account in ebay.in so there is excess fund of 4799/- lying in my seller account balance i have already given phone request for refund of my fund to my bank account some days back but nothing happen i have sent mails no reply and i have also had a chat with tahaseen jahan q she assured me it will done by day end but nothing happened so plz take steps to refund my fund as soon as possible. Rakesh kumar chennai [protected]

Dear Team, My ebay id is sellonline1987. On 22 Sep 14, my paisapay remittance was due for Rs. 94, 000 (Approx.). But on the same day, 22 Sep 14, ebay suspended my seller account and put my payments on hold. When I called to their customer support, they told me that your account has been suspended permanently due to violation of ebay policies. But I am not aware about which violation. I am a very small and poor person. I don't have this much money to loose or left for later. If I lost this much money, I will be pushed 2 years back. I am very disappointed, stressed and helpless. I am not able to sleep. I request your team to resolve my pending money. If you don't refund my money, it means you are forcing a person to commit suicide. Please help me out. Regards Navdeep Email Id - [protected]@gmail.com

Dear Sir, I ve purchased an earphone from ebay.in on 23 August 2014 & my order no is[protected]-[protected]. My paisa pay id is [protected]. But when I received was damaged & not working properly. I asked for refund, but there is no response. Simply cheating & harassing me. Pls do the needfull & refund me amount. Regards Satyabratbaral

I have purchased an item from ebay. On mutual discussion with ebay they promised me to pay me 110% amount in the form of coupons in a week. I have written mail regarding that from ebay. But it is been 2 months and ebay has not sent me any coupon(s). I called ebay customer care and every time they say that I will receive the same in a week. Claim ID: 578343 PaisaPay ID: [protected] Item number: [protected] Seller ID: gioia.bazaar Date claim opened: [protected] Regards, Amit singh

Hi, I am struggling with a refund from ebay for a product i got which was in damaged condition. i was contacted and they told me that the refund was approved and the goods purchased with shipping charges plus an additional 10 percent was being refunded to me on the 3rd of sept and it will show up in 10 working days. I waited and then contacted them again since the money did not come. i called them and they told me that they will raise a ticket and in 48 hours it will be resolved. I've called them this morning and they have told me no such action was taken and the refund team has not done their job. I spoke to a supervisor named Vinod Murthy and he told me he was going to action it and it will take another seven to ten days. how long are u gonna delay this. This has been a very displeasing experience for a first time ebay buyer. Could someone please look into this on priority or this goes straight to the consumer court. Claim ID 630414 Ref no given by ebay the first time i called after 10 days 1-[protected] thanks, tanya

Sir I have purchased one iberry linea l1 from ebay digittal e store.The product I received was damaged.GPS function not working, proximity sensor not working properly.I tried seller to contact over telephone and they didn't pick up.then I e-mailed the seller claiming replacement.And also I raised one claim on ebay itself.Both two parties rejected my claiming the product is under manufacturer warranty even though ebay page shows refund and replacement covered through paisa pay.then I contacted iberry for the replacement.I was advised to try resetting the phone.it didn't work.then I was advised to take the product to the nearest authorized service centre and I did so.After inspecting the phone they informed me that one of the IC is malfunctioning.then product sent back to iberry for replacement expensing 350 rs as courier charge.now they informed me they can repair only.now I want replacement or refund.

Hi, This is regarding my claim id: 627918 I have not yet received a coupon as email from ebay as a settlement for this claim. When I called customer care, person is asking me to read out all the mails that I have received in mail mail box till date, irrespective of whether it is from ebay or not. I told him that there are lots of personal mails that I cannot read out. Customer representative is asking me to read out all my personal mails also even when they are not from ebay. Customer representative is saying that they have sent the coupon but I have not yet received it. I am unable to reopen the claim. Request you to please look into this asap. Expecting a quick and positive response from your side. Thanks Himanshu Mobile No: [protected]

Im rajil musthafa from kerala kannur, 19/9/2014 I have ordered an Intex brand mobile from ebay.in... Actually i made this purchase to gift that phone to one of my staffs.. And we planned to gift it in a meeting this sunday.. (21/9/2014) We made all preperations, but now i came to know dat they shipped my order Very late... Actually i thought i'l get it by few days... But they made around 1 week of delay for shipping... Bad bad bad bad bad bad bad service in making business... Very poor dealing... Thought of stopping such purchases through ebay.in.. IL tell my family members also..

Refund request approved for PaisaPay ID [protected] on 16th August but still now i didn't receive any refund please ask them to refund ASAP eBay Guarantee* claim - 597647 Claim ID: 597647 PaisaPay ID: [protected] Item number: [protected] Seller ID: shopabuy Date claim opened: [protected]

I purchased a nokia lumia520 my fist order is lost in Transit (My First Paisapay id -[protected]) again i order same Prodcuts from Ebay India Online on 30/09/14. I received the order on 15/09/14 as per the given dates. The received item was in damaged condition. I informed the ebay guarantee cell on 15/09/14 through their online portal (Claim Id -650118) After that I received a verification call on 16th of September, They informed me to send the images of the damaged item on [protected]@ebay.com, then I had sent the images of damaged product. when i contacted ebay india through email, phone support, facebook post about my refund they are even not bothered to reply me & solve my issue.This is just disgusting.Ebay India is just playing with buyer's hard earned money. ill take legal action against ebay india for harassing a buyer.kindly refund my money immediately.

I purchased an item on ebay. The item was 'dead on arrival' - did not work at all. When I filed a claim for refund it was rejected with a message 'I have checked the details of your claim and have noticed that the item result, we have closed your claim and your request for refund has been rejected. For more information on the non-eligibility criteria to file a claim, kindly check ...blah... blah'. Since my English is not as good as that of the sender of this message I was not about to figure out why the claim was rejected. I called the customer support number and they asked me to go to a service center. Since this information about service center was not available on ebay website I requested for details and was given a phone number in Pune. I tried calling this number but got a response 'the number does not exist'. I wrote a mail to the supplier but have not got a response yet. ebay have bluntly refused to own up responsibility saying it is a 'manufacturer's warranty'. The ebay guarantee is a sham and a hoax. I have been shopping with ebay for around 8 years but am now seriously considering shifting to Amazon, now that option is available.

Dear Sir/Madam, 23rd AUG i purchased online bag from ebay.in (Order confirmation: PaisaPay ID [protected]) iteam number .[protected]. ipiad by credit card Rs 999 /- i follow 8 days after i got delivery at my home but when i was opened the delivery bag i observed that bag are damaged .Chain are broken . 2 chain are broken .after that i infirm the ebay.in team customer care .After that i got claim number 631304 . now they are telling me resend the delivery on reseller at kolkatta name like :AMRITA BISWAS Address :PANDIT SARODA BANERJEE ROAD, SARODANAGAR, NEAR OLD POST OFFICE, P.O. GHOLA BAZAR KOLKATA, India 700111 email: [protected]@gmail.com Phone: [protected] . i already send them to damage bag photo to ebay team . Now they are giving me order to redelivery bag to his reseller when i spoke with customer support .i am customer .i paid money 999/- Rs .Even my office time is 10 am to 7 pm . i am travel daily 4 hourse that condition how i can send them the delivery & they are not ready to pay me delivery charges . Please Help Me .Please help Me ... Thanks Vitthal Patil [protected]

Hi, I have faced a very bad experience from EBay India, I have purchased a mobile Flip case book for Karbonn A100 on 5th September14 and the delivery date was mentioned 13th September14.I received a message from eBay that my product has been delivered to my address.But till date I haven't received the product.When I called customer care and they said that my product has been delivered on 9september.I immediately raised a complaint and ask them to deliver my product .They assured me that your purchase is in eBay guarantee and you will definitely receive the product and if it is a courier company fault then also they will take action against them.On the very next day I again received the message that your claim has been rejected. I again called customer care and spoke to their manager and supervisor and they clearly said that your product has already been delivered that is why your claim has been rejected. Now my question is how a couriour company (Blue Dart) can deliver the product on a wrong address without any identification and verification.And according to me it is a blunder mistake and fraud by the company.Who is responsible for this.No one can purchase any Item from eBay now if they are doing such kind of mistakes and fraud. I want my product to to be delivered or return my money at the earliest or give me compensation at the earliest. Kindly do the needful. Details are as follows: Claim ID:647846 Paisa Pay ID:[protected] Amount:Rs 275(Paid by debit card) (Shakti)

I'm very unhappy with my recent experience with ebay. Bought 27 k Sony Xperia phone, turned out defective. ebay has refused to provide a refund or replacement saying that it is covered under warrany. However, Sony is also not ready to cover it as warranty is void. Had a horrible time with customer service executives, they were not able to provide any solution and I'm stuck with a defective product and money is down the drain. Had opened the resolution cases twice but they rejected it without confirming with me or providing a proper response. They rejected my claim even after I submitted the 'Dead on Arrival' declaration letter from the authorised Sony Service Centre..HORRIBLE EXPERIENCE..WOULDN'T RECOMMEND IT TO ANYONE

Buying_Refunds..coupon not receved.coupon not receved
50 day passd
i want ma 110% coupon, , 4 bar Chat bhi ki aap logo se, help me..

Customer Support Chat Transcript - SR# 1-[protected] date- 11 Sep '14
Customer Support Chat Transcript - SR# 1-[protected] Date:Fri, 05Sep2014 10:30
Customer Support Chat Transcript - SR# 1-[protected] date-29 Aug '14
Customer Support Chat Transcript - SR# 1-[protected]

22 Aug '14 As per our telephonic conversation on[protected] you are pleased to inform you that we are approving your refund request in form of eBay coupon. You will receive a coupon of 110% Item value.
Claim ID: 578793
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: 7seashk

I have been purchased a Nokia XL mobile from ebay for Rs: 9699 on August 2014 . When I received it, it was not meeting the specification given by ebay on their web site. After repeatedly communicating with ebay and understanding my issue is genuine, ebay asked me to ship back the product to the following address (Contact Name :Ganesh Kumar Address :390, Upper Ground Floor, Sant Nagar, East of Kailash New Delhi, India 110065 email:[protected]@outlook.in Phone: [protected]) given by ebay. Ebay had promised me that I must get my cash. But unfortunately, after receiving the item by ebay, they mailed me saying that my claim has been denied without telling any solid reason for it. I was astonished and shocked to hear that. I tried repeatedly contacting Ebay, all I get is everyone pointing fingers, none of them will take responsibility for my issue. So apparently I lost both my cash and mobile. I contacted the above address given by ebay, they washed away their hands in single word “ we have not cheated you”. I feel like I have been scammed by all, where are my rights as a consumer? Shame on you Ebay guarantee. Can anyone help me to resolve my issue either to get back my cash or replacement of mobile? If not, advise me where and whom should I approach to get justice? My Ebay claim id and other references are (Claim ID 612111, PaisaPay ID [protected], Item No:[protected], Seller ID mobiles*) Regards Mohamed Haneef Mob:[protected] Email id: [protected]@gmail.com

Hello Sir/Madam, My eBay ID : kathiravan7 Buyer's ID : karnatak786 Claim ID: 646181 I am Divyanathan Kathiravan... I am small time seller who used eBay.in for selling my products. I sold a product of my Samsung Galaxy Note - II (N7100) not long ago (07/09/2014), after receiving confirmation I shipped it to buyer's address. It reached the buyer on 11/09/2014 at 5.00 pm. The buyer was happy with the product so he accepted confirmation of package receiving him safely. But what happened on the next day, the buyer called he said it had some hardware problem, touch screen problem... etc. and asked me to put Rs.3000 in his personal account and threatened to raise a fake claim against me. So I told him to do so in believing that eBay wouldn't support this kind of remorse buyers. So I further complained against him of misusing of my product and explained them how is threatening me... The buyer as said opened a fake claim against me. I was a called by eBay guarantee customer respective and was told that I have shipped faulty product (they said what the buyer threatened me... the product has touch screen problems & not working properly like that)... I clearly told about my listing that I won't do refund or take return... They never listened, never let me explain anything, just told me that the buyer would reship the product and money will be returned to him.They treated me like a third class thief or a lier, and they supporting this guy who is actually doing the real thing. Now the buyer is threatening me send some junks instead of my original product. I also mentioned this to the customer representatives but they were in full support to the buyer saying the buyer will never do that. I am sure i am not only going lose Rs.13.252 + 700 eBay tax but also my product. Buyers know exactly how the eBay Guarantee system works you can the product bought for 10 days, tear it, wear it, damage it and just raise a fake claim... then you'll have your money's back. Buyer wins sellers goes home unhappy in loss of money and original product... I am not complaining of the buyers, all the buyers will not be like this. I am also geniune buyer, knows true value of other people products & respect them. I only not happy with the eBay Guarantee system... It is like a organised crime where fake buyers meet and loot your money and your product where eBay just uses a system which is not good for sellers. I AM WARNING YOU BROTHERS OUTSIDE WHO THINKING OF SELLING YOUR COSTLY PRODUCT IN EBAY... You were not sure of getting your product return or money if the buyer is not genuine... I just lost mine & you guys don't want yours... Thank you Divyanathan

Claim ID: 595046 PaisaPay ID: [protected] Item number: [protected] Date claim closed : [protected] ebay suppose to refund the amount with in 12-15 working days still now they did not. I call regarding this to their customer care number all of the whom ever attend the call ask me to wait for another 10-15 working day and that too without any assurance of refund