eBay.in Complaints & Reviews

I had pruchased a sumsung phone online from ebay in April.The seller has sold a duplicate piece and i came to know this when Samsung service centre informed that they cannot repair the phone.The parts are assembled and then sold by your seller.The seller refuses to take my call and warns me"do what ever you feel".Hats off to the odacity of your sellers who are doing business with ebay.
Please get a call arranged and let me know how can you take this phone and refund my money.

Regards,
[protected]

Please find the email sent with the sellers information by ebay:
From: eBay <[protected]@ebay.in>
Date: Sat, Apr 12, 2014 at 7:55 PM
Subject: Confirmation of your eBay order (PaisaPay ID:[protected])
To: saha.[protected]@gmail.com

Thanks for your purchase, Chandana!

Order confirmation: PaisaPay ID [protected]
Hi Chandana,
Thank you for shopping on eBay. We are pleased to inform you that your payment has been authorized and your order is now confirmed.
You have paid using the EMI credit card option for your payment and here are the payment details.
Order total : Rs.13899.0
IMPORTANT - Your bank will charge an additional 12% interest which will be equated in 6 Monthly Installments for this transaction. To read more details please visit www.smartbuy.hdfcbank.com/easyemi
Once the order is shipped, we will send you an email with the courier name and the tracking number. In case you have ordered multiple items, they may be delivered to you separately.
You are in safe hands when you shop on eBay. In case you don’t receive your order from the seller(s) or if it is delivered in an unsatisfactory condition, you can reach out to us through eBay Guarantee*.
We look forward to seeing you again!
View Order Status


Order details


You completed checkout on 12-Apr-2014
Ship to: Payment details: Total:
Chandana Saha Credit card (EMI) Rs. 13, 899.00
B-706, Mahavir Vaibhav Sector 11, Plot 13
Koparkharaine
Navi Mumbai, MH 400709 IN
[protected]

Seller: 13biswajit1980 ( 11 ) Ask seller a question

Item title Price Shipping price Qty Item total

SAMSUNG GALAXY S2 i[protected]


Rs. 13, 899.00 Free 1 Rs. 13, 899.00


Subtotal Rs. 13, 899.00


Total Rs. 13, 899.00


Email reference id: [#b5572d5163134b18b2cb58da8e2a7b87#]

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7/17/2014 Order Confirmation
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DUCKBACK RAINSUIT,
RAINWEAR, MENS RAI...
[protected]
Qty : 1
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RAINSUIT :
SIZE XL NAVY BLUE
Price : Rs.883.00
Rs.794.70
Estimated delivery date: by Tue, 22-Jul
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Your order is confirmed. Your PaisaPay ID : [protected]

The above mentioned details are the order which we booked an item which was not received by us. But when we spoke to ebay they are telling that they have delivered item to some person whom we don't know. Please take action on getting our money back or getting product.

I have ordered for a headset that was worth Rs.510 from ebay.in...
I have done d payment online
They have sent me a message saying the product was delivered and confirmed successfully...
But the product has not been delivered or confirmed

This is what I got from ebay...

Thank you, for your ebay order PaisaPay ID-[protected]. You will get updates via SMS. Contact details: seller-[protected], eBay support-[protected]

When I tried calling they are not responding...

This is what I received a few minutes ago...

Thank you for confirming that "Skull candy ink'd Ea" was delivered to you on 20-Aug-14 . Register with us for more benefits.

It hasn't been received till now...I want to refund my money...As soon as possible...

part of order missing:2 jar and original warranty bill and other accessories are missing product parcel is received but very upset from ebay due to missing accessories, i purchased the mixer Grinder with 3 free jar but you have sent me 1 jar only... this is my humble request to you to send me missing 2 jars otherwise give me money back to purchase missing item Claim ID: 611289 PaisaPay ID: [protected] Item number: [protected] Seller ID: ezoneonline Date claim opened: [protected]

Coffee percolator ordered. Cost Rs.1299/-. Capacity 4 cups. But received product on delivery can do only one cup. So cheating and fraud alleged. Refund is sought. Previous complaint was not published please publish this one to ensure JUSTICE and support me in the fight of INJUSTICE...

I have purchased a 32 inch Sony Bravia 32R42 - full HD, based on the item specs in the website (attached the weblink of e-bay on date of sale). However on receipt of the TV, I note that the TV is only a normal HD TV (attached link from sony website) I requested e-bay and the seller to replace with a full HD TV as was mentioned in the item specifications. While the seller is ok to ship back the item and provide refund, (oneindia mart), he does not want to provide a replacement full HD TV. The only reason is brought the full HD TV was because of the deal price, I was not aware that there would be a mis-representation. The question I want to raise here is that how can we allow the seller to conveniently get away by providing a refund for such a major misrepresentation. The vendors need to be made accountable and should act in a responsible way by mentioning the right item specs which they mention on the e-bay website. It has been a very bad experience for me as I have taken a personal loan to buy the TV and now I am stuck with a product that I am not happy with. E-bay has not helped, in fact the representatives over call earlier told me that the seller would provide a replacement full HD TV and later they flipped their stand. Its been a very unfortunate experience for me and I wish I this forum could take this matter upward to ensure that I get a full HD TV as promised at the same price. We as customers place a lot of faith on online forums and pay cash upfront, however its sad when we are taken for a ride by unscrupulous vendors. Ali M Fidvi Claim ID: 602278 PaisaPay ID: [protected] Item number: [protected] Seller ID: oneworldmart Date claim opened with e-bay: [protected]

I have ordered one PREETHI MIXER GRINDER BLUE LEAF GOLD from EBAY.


This is the confirmation mail copy.
""
Hi Chins, Thank you for shopping on eBay! Please note the PaisaPay ID [protected] as a reference for your records.""

But now it is 10 days after my payment of Rs.3190. Till now i didnt recieved my paid product. now i got one mail from ebay says will refund my cash after 22 aug 2014. after these much delay and my payment recieved to ebay, i dont want refund of money. i want my product deivered. otherwise i will move to consumer court.

again one more order of mine has same problem.

""Your order was returned back to seller (PaisaPay ID [protected])."" this is one bedsheet i have ordered.

resolve my complaint by delivering the product i ordered or otherwise i will file in consumer court for my loss.

I purchased 2 items from Ebay.in. Since the goods supplied were not as per specifications it was returned and the refund was received with my bankers within 5 days. I sent the scanned copies of the courier AWBills on 16/07/2014 as per their advice. After that i made several phone calls to the customer care centre and each time it consumed my time of 40 minutes for each calls. Each time i am told that i will be getting my coupons in 7-10 days working days. Today it is[protected] again i contacted the customer care no. wasting about 20 minutes and the answer was repeated with the same OLD message.CAN ANY ONE BELIEVE THIS SO CALLED EBAY FOR THEIR GOOD SERVICES OF GUARANTEE?

I had bought blackberry z10 mobile on june 30. Since item recieved was not working I opened a claim for replacement After a lot of follow ups and bad service from ebay I got new replacd phone without charger andthe bill. Seller provided me the tracking no for charger which he had sent but didnt inform me the nMe of courier service procider. Now I can see the parcel has been reshipped to seller back and the claim status gas been closed by ebay stating I have recieved tge item. They have also stated that I have asked them to close the claim though I never got any xall from them for asking me to close the claim. My claim id is : 554371 Pay paise id : [protected] Tracking id : dtdc M09547739

Tupperware Classic Slim Lunch Box- Best for Kids[protected]
i have received broken product today afternoon[protected]. very very worst packing.

Packed the lunchbox with just a polythene bag. please refund the money or else send me

unused / new / defect-less product .Please find the attached photo .

Dear sir, My name is Swapan Acharjee, I have online purchased one Coster combo Jeans from eBay, That quality is very low and size also not proper colour also. I have complaint then, Item Information Claim ID:592459, PaisaPay ID:[protected], Item number:[protected], Seller ID: arhamgarments, Date claim opened:[protected]. They approve claim with a conditions. That I have back my product my spent.(Spent Courier charge-Rs 800 /-), My product cost is Rs1399/-, They told that give me some coupon agents courier charges valid one month. I am not agree for this because this there fault to sent wrong thing. At the time they said if I don't obey what they told they will not give my money back. I don't understand why should invest Rs 800 /- to do my loss. Please help me sir...

I had ordered for a pair of Slippers online which was delivered to me on 26th july, 2014. Following are the details Claim ID: 584102 PaisaPay ID: [protected] Item number:[protected] The item when i received it was broken and i intimated the same to the vendor and ebay within 5 minutes of receiving the item. It has been almost a month now and I havent received any response from the vendor regarding the same. The vendor's phone is not reachable at all times. I had also written a strong mail to them regarding the same, and they said they'll revert back, but nothing was done. Today, when i called them to ask for the status, they said my claim had been closed because i was supposed to provide pictures of the broken item which i did not. This is just unfair to the customers and they are cheating us, both ebay and the vendor.

Sir, I booked a Laptop Model NEW DELL INSPIRON 3537 4th GEN i3 4GB RAM 500GB HDD WIN 8.1 1GB INTEL GRAPHICS on 13 Aug 14 vide item id[protected] and order id[protected]-[protected]. I got the message that the item will be delivered on 17 Aug 14 but till date the item is not delivered and your supplier is telling that stock is not available and take other model. On your e bay site your showing still 08 in stock. If you do not have stock than why you are allowing people to book such item. So poor servise and making fool of public.

Ordered a product from ebay ..
product was defective raised ebay claim ...
claim got approved
more than 17 days gone yet no coupon from there side...
tried to contact them once they say already coupon has been sent . but there is no coupon
ebay cheating ...
i want my refund right now
Claim ID: 579508 PaisaPay ID: [protected]

The mail conversation with Ebay is mentioned below. I got a damaged product and first they told they will process refund coupoun but i didnt receive it later they assured they will issue my money back that is also not done.It s being more than 2 month now. eBay Guarantee* claim - 560694 has been resolved‏ From: [protected]@hotmail.com To: [protected]@ebay.com; [protected]@ebay.com; [protected]@ebay.in Subject: RE: eBay Guarantee* claim - 560694 has been resolved Date: Sat, 2 Aug 2014 14:39:06 +0530 What is happening ?? I called asking for upadate still no update ...what is this ???? From: [protected]@hotmail.com To: [protected]@ebay.com Subject: FW: eBay Guarantee* claim - 560694 has been resolved Date: Thu, 31 Jul 2014 10:52:25 +0530 I am very annoyed on what is happening with my claim, it was told i will be getting the claim within 10 workng days... Thast is also over, still i dont have any update. Regards, Sruthy [protected] From: [protected]@hotmail.com To: [protected]@ebay.com Subject: RE: eBay Guarantee* claim - 560694 has been resolved Date: Tue, 22 Jul 2014 15:32:12 +0530 Hi, I have not got any update about the claim resolution.You told I will receive a coupon of 110% of transaction value.Kindly send me the same at the earliest. Send me a msg to [protected] when sending the coupoun so that i can utilise it as i have purchase plans in ebay Regards, Sruthy.M Date: Thu, 17 Jul 2014 06:05:54 -0700 From: [protected]@ebay.in To: [protected]@hotmail.com Subject: eBay Guarantee* claim - 560694 has been resolved eBay Guarantee * - Don't worry, Buy happy! eBay eBay Guarantee An eBay Guarantee* claim has been resolved Dear Sruthy, We thank you for your precious time in helping us investigate the issue you faced with your purchase. We regret to inform you that after investigating the claim we are rejecting your eBay Guarantee* claim request. Click here for more information. Please find the details here Action : Buyer cancelled his claim request - Claim Closed Remarks : As per our telephonic conversation on 17/07/2014, we are pleased to inform you that we are approving your refund request in form of eBay coupon. You will receive a coupon of 110% of transaction value. It will be sent to your registered email address, and you can expect to receive it within 7-10 business days and the same is valid for 30 days. Note: Sundays and Public Holidays are excluded from working days. Thank you for shopping with eBay. Item Information Claim ID: 560694 PaisaPay ID: [protected] Item number: [protected] Seller ID: shopdrive Date claim opened: [protected]

I purchased Philips HR1363 Hand Blender(/white &amp; Blue) Item No[protected] from ssnd_store (ebay seller). PaisaPay ID [protected] Seller Shipped faulty / refurbished product which is not operative at all. Submitted claim under eBay Guarantee* claim - 601047 Buyer Claim request rejected by eBay Ashish 2010 Remarks : I have checked the details of your claim and have noticed that the item purchased by you is under 1 year Manufacture warranty and hence excluded from eligible transactions for filing a claim under eBay guarantee. Therefore, the claim filed by you falls under non-eligibility criteria. As a result, we have closed your claim and your request for refund has been rejected. DOES EBAY GURANTEE PROGRAM MEAN : "AUTORIZE SELLER TO SHIP FAULTY / REFURBSHED PRODUCT IF PRODUCT HAS MANUFACTURER WARRANTY" ? No resolution on chat with agents / calls to ebay india. Please check the picture attached (highlighted). Have another video also which shows fault in bar assembly, , , , producing too much of noise. Manoj Goel +91 [protected]

Earlier, I raised a claim (Claim ID : 580920) for a product purchased via ebay. This was closed stating that product is same as ordered and I have to contact seller directly for refund/replacement. As said, I have contacted the seller directly and after discussion I have sent the product to seller. Seller also confirmed that the product is received. Now, seller wants me to initiate refund via ebay. Ebay people are not initiating refund despite of seller receiving product.

Hi, I regret to inform you that as per conversation with Mis Maria Patel who gives me wrong information and rudely behaving with me I want to know about my laptop bag delivery information. in my email delivery date is 16th Aug 2014 but i am confused between shipping and delivery. as i am new customer in Ebay but i purchased many things from Amazon, Flipkart and Paytm service is good as per my satisfaction but in my 1st order from Ebay i am facing worse service. so i request you please provide me correct information and take action regarding this issue. Regards Irshad Siddiqui Order No-[protected] Purchase -bag 12th Aug 2014 Mbl no-[protected]

i have purchased HCL ME tablet having model no: Me Connect 3G 2.0 version from eBay india private limited on 31 july 2014with Airway bill number: [protected], Paisa Pay ID [protected], i have received the courier from Blue dart courier on 6 august 2014 with supplier record no: 7808, when i have opened the parcle i found that the item is different from that i had ordered. i received HCL ME tablet having model no: connect V3, serial no: 1013YCCNV3DIT31402, IMEI NO: [protected], while i have received the bill written HCL me tablet 2G 3G Version 2.0 voice calling GSM sim slot wifi V2/V3. I raised the claim to eBay with Claim id: 597991 & demand for replacement with the item that we have ordered or refund our payment . Today i have got e-mail & sms that your claim is rejected, when i asked them by calling on consumer support no they replay us that supplier had rejected the claim please call supplier .when i call supplier that is S Sakti, 8 street, door no :1, Nandanam Extn, chennai- 600035, mobile no : [protected]. They also refused to return our payment . Please help us in this situation.

I purchased a laptop battery with ebay guarantee. I returned the battery as the back up was no more than 90 minutes, which does not suit my purpose. The claim was opened on 05/Jul/2014. The refund was agreed by ebay on 15/Jul/2014, but has not been paid yet. Claim Id is 556376 They have 15 days (working days) period to process the DD. This period has passed and there is no action taken on follow ups using chat. They have a mechanism of escalation through phone call. But you would not be able to get through the IVR to the customer service representative, let alone go to escalations. I had not expected such laxity from ebay. I had a very good experience with other companies for occasional refund, and hence I was sure online purchasing is safe.