eBay.in Complaints & Reviews

To ceo, Claim ID: 479085 .. PaisaPay ID: [protected] .. Item number:[protected] .. Seller ID: juspreet .. Date claim opened:[protected] .. ​ i tried to contact ebay more than 6 times using chat and call, but ebay not helping me.. even during last time when i called ebay, on call ebay representative promised me to give discount coupon for 1 missing item .. because ebay sent me only one pendrive instead of 2, and which 1 is received is started to use by me and i inserted personal-PRIVATE data of me in pendrive .. hence if i return this pendrive after formatting it even then it is the issue of PRIVATE-DATA-SECURITY, , because formatted data can be easily recovered again using DATA RECOVERY SOFTWARE, so, please try to understand my security consern and help me for refund of 1 pendrive as a coupon, , ​ NOTE:if my phone is not reachable then sent me email,

I had purchased Air Lounge Inflatable Sofa Cum Bed form eBay for gift. They delivered damaged product. They ask me qus Like . Either you ask seller to don't send damaged product ? They want to deliver product to your city etc... I complain on 2-5-2014 on eBay guarantee. They say Don't Worry. Buy Happy! Your purchasing experience on eBay won't go wrong. But if it does, we've put safeguards in place to make sure you get the item you wanted. or your money refunded, including shipping in 20 days. Now I M waiting for money (Product + shipping). One month (31 Days) completed. My Claim approved they revived shipment. But not refund completed. Each time when I call they say we will call you in 24 to 48 hours.But may be eBay haven't Clock to check hours. They never call me.

Sir I have sold item #[protected] via ebay. Now the buyer has raised claimed the my product is fake. As per claim rules the should provide the proof and evidence but now he is unable to present any proof. and Unfortunately now ebay buyer protection department approved his claimed without any proof or evidence of fake or forge product. officially as per rules the case should be closed now but they have approved refund its very disaapointing. Its very unfortunate that after using product after so many month.. what will be the condition of phone... Now I want to appeal in ebay seller protection so that justice can be done. Here Is My Claim Details Please help.. Issue Type : Item not as expected Preferred Resolution : I want my money back Claim ID : 490091 PaisaPay ID : [protected] Item ID :[protected] Buyer ID: siva5164 Seller ID: ghanisilks Action created: on. 16 May 2014 Buyer to provide Proof of "Item not as described" by ashish2010.eg Remarks For the resolution of your claim, we request you to forward an authorized letter from Samsung service centre stating that the item is fake. Authorized letter must contain appraiser�s name, contact No. and his complete address. Kindly send us the scanned document in JPEG or PDF format at [protected]@ebay.com. We should receive the copies within 72 hours from the receipt of this email failing to which we will have to close the claim and reject your request of refund. We thank you for your patronage. Action status Revised on 19 May 2014 [protected][protected][protected][protected]----- Action created: on. 27 May 2014 Buyer to provide Proof of "Item not as described" by ashish2010.eg Remarks As per eBay policies we have requested you to provide the images and relevant documents to us within the given timelines. On checking the records we see that you have not reverted us with appropriate documents. Hence this is a reminder email, providing you with more 48 hours to revert us back with relevant documents at [protected]@ebay.com. Failure to this may lead to denial of your claim. Awaiting for your earliest response. Thank you for shopping with eBay. Action status Revised on 29 May 2014 [protected][protected][protected][protected] Action created: on. 28 May 2014 Buyer to provide proof of Return shipment by ashish2010.eg Remarks As per our telephonic conversation on 28/05/2014 we request you to reship the item back to the seller address through reputed courier and provide us with valid tracking details. The address to which the item should be shipped is: Contact Person :-parvez ahmed Address :- a 17 / 113 h-ka2, pathanitola varanasi, India 221001 Contact no. [protected] Please Note: In Order to receive the reimbursement of courier charges, Kindly send us the scanned images of the Dispatch copy in JPEG or PDF format at [protected]@ebay.com. We should receive the copies within 3 days from the receipt of this email failing to which we will have to close the claim and reject your request of refund. You will receive the cost of reshipping the item in the form of eBay coupons which is valid for 1 month. Once the claim is closed, the coupon will be sent to your registered email address within 7-10 business days. We thank you for your patronage. Action status Revised on 31 May 2014 [protected][protected][protected][protected] Still Case is Open How Can Ebay India is so irresponsible towords seller and partial towords buyer is ebay india is only for buyers..??? Despite of being unable to produce any proof against my product..why not ebay closing this case.. and why they are approving refund .. its a strange and very unfortunate . Please help me and relook on this matter again. Best regards Parvez Ahmed Mob: [protected] [protected]

Hi ordered this phone Auxus Handy H01 Dual Core 1.3GHz on ebay Item ID: [protected] Order Id: [protected]-[protected] Claim ID : 514181 PaisaPay ID : [protected] Seller : Digital_estore And below are the issues that i am asking for refund. 1. Voice too low to hear directly through phone even in full volume have to use speakers. 2. Backcover is unable to fit completely after inserting the battery. 3. Unable to install apps from google play store keep getting errors even though have free memory. 4. It was delivered too late and it was mentioned that seller will call before shipping asking for color option and that has been not done.. 5. Overall this phone is too bad to own and it didnt like it all. Phone is not as it was advertised. 6. I haven't used the phone and its in same condition as it was delivered and packed..please collect the parcel and refund the amount ..it was ordered in credit card EMI option. Have raised claim with eBay return on 26th may. They are not providing refund for the faulty product they have sent, Raised the claim with ebay and they declined it and saying go to service center but i want refund for the Product is not even 10 % that they advertised. eBay and seller have cheated me. Is there any this that can be done to these cheaters. |

Hi, I bought a Lotto Sports Shoe. The size I ordered was 8 and it did not fit my feet. I asked for a replacement and raised a claim. The seller responded that the item cannot be taken back as they have delivered the correct item as I ordered. I explained them many times that I ordered the item (Sports Shoes) for the first time thinking that the size would be similar to the formal shoes that I use. But still, no use. My claim was denied.

Jyoteirmoy B. Sarkkarh reference number[protected] record number- 60768 firstly i ordered for a blue color imported designer metal harley davidson mobile cover for my mobile Sony Xperia - C-2104, but was delivered a black cover case. to add to my misery the cover was totally broken into 2 pieces. kindly resolve my issue

Claim ID: 479085 .. PaisaPay ID: [protected] .. Item number:[protected] .. Seller ID: juspreet .. Date claim opened:[protected] .. ​ i tried to contact ebay more than 6 times using chat and call, but ebay not helping me.. even during last time when i called ebay, on call ebay representative promised me to give discount coupon for 1 missing item .. because ebay sent me only one pendrive instead of 2, and which 1 is received is started to use by me and i inserted personal-PRIVATE data of me in pendrive .. hence if i return this pendrive after formatting it even then it is the issue of PRIVATE-DATA-SECURITY, , because formatted data can be easily recovered again using DATA RECOVERY SOFTWARE, so, please try to understand my security consern and help me for refund of 1 pendrive as a coupon, , ​ NOTE:if my phone is not reachable then sent me email,

i sell an item in ebay.in, for this buyer paid using paisa pay of Rs.1510/- on 20/04/2014. for this transaction i received a massage about successful amount receipt and remittance will be done on 24/4/2014. but till now i did not get my amount. i call eBay customer care about this every time they saying you will get next remittance cycle. till now more then one month past away. so please help me to how i get my money. i ready for doing anything for this transaction. This is second incident to me. i am very serious about this. my user id : srinu[protected] paisa pay id:[protected]

Purchase "Seagate Expansion 4TB USB 3.0 External Desktop HDD Hard Disk Drive Storage" Worth Rs. 14, 990.00 from seller - easymoneywfh and paisapay id is : - [protected]

Now after few days i got the wrong(Seagate Expansion 2TB USB 3.0 External Desktop HDD Hard Disk Drive Storage) products through Amazon.in . On the same day i called ebay customer care & told him i got wrong products, than ebay customer care open a eBay Guarantee* claim - 494744.

After 08/05/14 i got a call from a ebay & she told me to "you can send us pictures of the product on [protected]@ebay.com". As per mail i follow it and send images to ebay(10/05/14).

Now, After that i dont call a single call for 5 days. After 5 days means On 15/05/14 i finally got a call from ebay & this time she told me Remarks: "For the resolution of your claim, we request you to reship the item back to the seller and provide us with valid tracking details and the scanned copy of Dispatch. But the copies that you have sent us are not clear. Hence, kindly resend us the clear scanned copies in JPEG or PDF format on [protected]@ebay.com within 48 hours from the time of receipt of email." seller add:- 11/345, 3rd Floor, Geeta Colony East Delhi, India 110031

Now, i again follow ebay india & On 16/05/14 i reship the wrong product to above mention address through bluedart and Waybill No : [protected] but after 2 days when i call ebay customer care then again i got a call from ebay saying that due to some techanical prob we send u wrong address. so, ple call back the shipment.

On 19/05/14 i again got a below mention email with new address of seller: -


Dear Akhilesh,

Further action was undertaken on your eBay Guarantee* claim. We request you to review it and help us with the necessary information. Please find the details here

Action : Buyer to provide proof of Return shipment

Remarks: "As per our telephonic conversation on 19/05/2014, we request you to reship the item back to the seller and provide us with valid tracking details. We are requesting you to reship the item back to the seller and provide us the proof of Dispatch copies; you can send us scanned images of the Dispatch copy in jpg format at [protected]@ebay.com within 72 hrs. Failing to which claim may get close and refund request would be rejected. Kindly send the item back to the seller on below mentioned address: ( Amit Garg, Behind Municipal Hospital, Khetrajpur, Pardeshi Para Sambalpur, India 768003, email: [protected]@gmail.com Phone: [protected] ) The reimbursement would be sent via Coupon on your register email address and you can expect to receive it within 7 to 10 business days, which is valid for 1 month. Waiting for your earliest response."

Now, i again follow ebay india instruction & told bluedart to RTO it. On 21/05/14 i got the shipment back & on the same day i again reship to below mention addtess through bluedart & Waybill No : [protected]

Amit Garg, Behind Municipal Hospital, Khetrajpur, Pardeshi Para Sambalpur, India 768003

Now, on 22/05/14 i send POD to ebay & on 24/05/14 i again call ebay customer for my refund. on the same time i got a call from eBay Guarantee* claim department & saying that seller is not available to above mention address of Sambalpur. So, request u to ple recall the shipment again & seller will pick up from ur address this time. Its really shocked for me. So, i continue try to ask him why ebay provide me [censored] address than ebay made a conference call with seller. Than i ask same ques to seller but seller is try to make me fool. On the same day now again ebay send me below mention mail : -

Date of email: - 23/05/14

Dear Akhilesh,

Further action was undertaken on your eBay Guarantee* claim. We request you to review it and help us with the necessary information. Please find the details here

Action : Buyer to provide Proof of "Item not as described"

Remarks: As per our conference call we request you to please call back the product from Sambalpur to your address so that seller will pick up the product from your addresss and will provide the acknoweldgement and once the product gets picked up we will process the refund. Thank you for shopping with ebay.

How i believe on ebay india???? Ebay is trying to make me fool by provide me 2 times wrong address.

Note seller Sambalpur is also invalid as per bluedart

Waybill No : [protected]
Pickup Date 21 May 2014
From Raipur
To Sambalpur
Status Consignee'S Address Unlocatable/Landmark
Needed
Status and Scans
Location Details Date Time *
Waybill No : [protected]
Sambalpur Consignee'S Address Unlocatable/Landmark Needed 26-May-2014 18:00
Sambalpur Shipment Out For Delivery 26-May-2014 16:50
Sambalpur Shipment Arrived 26-May-2014 16:44
Calcutta Hub Network Delay, Will Impact Delivery 23-May-2014 12:56
Calcutta Hub Shipment Further Connected 23-May-2014 12:50
Calcutta Hub Shipment Arrived 23-May-2014 11:51
Mumbai Hub Shipment Further Connected 23-May-2014 06:53
Mumbai Hub Shipment Arrived 22-May-2014 16:51
Raipur Shipment Further Connected 21-May-2014 22:23
Raipur Shipment Arrived 21-May-2014 19:27
* - 24 Hr Format


1st ebay india send me wrong product and after that ebay try to make me fool two times by provide me completelywrong address to reship. How i believe ebay india. kindly request u to ple help me to refund my money

Today 27 days gone but till now i dont get my money back.

I, Anupam Jolly, have been an avid buyer at eBay for the past 7 years and eBay is usually my preferred online destination whenever I need great products at great prices. However my recent experience with bidding on eBay has spoiled my entire journey with the company. It all started when I was in need of a biometric attendance system for my office use and as usual, I visited eBay to find great products. On finding a great system on bidding, I started exploring the bidding process for the very first time and placed a bid on Item Number:[protected], for Rs 2000. At that moment, there were several bids on the same product, which actually costs around 22, 000, but the maximum bid at that time was Rs 400. I placed a bid for Rs 2000 with a mind that I'll increase it if I get outbid. However, even after many other bids on the products, by the time the bidding expired, I was the winning bidder and was asked to Pay Now for the product at just Rs 1602. Obviously, Since I am bound by the terms and conditions of eBay and know that winning a bid is all about luck and the ability to purchase at product at heavy discounts, transferred the funds amounting to Rs 1, 602 through eBay PaisaPay. However, after the seller did not ship the product within the time frame, I just contacted them via Phone, and the seller says that since the purchase price of the product, which was offered on bidding, is more than 20, 000 they cannot ship the product, which is obviously against the terms of eBay. When I asked the seller that it is none of my problem if the product didn't receive any larger bids, he says that there was a technical problem with eBay due to which he was not able to enter a reserve price for the auction and hence the product was awarded to me at a lower price. I then got in touch with a customer care executive on eBay on Phone and he acknowledged that due to a technical issue with eBay servers the seller was not able to add a reserve price to his auction and hence the product was granted to me at lower price, and I will now just get my money refunded as is the policy of eBay PaisaPay. I deeply regret these services of eBay as I spent a considerable amount of time on the bidding and surfing the pages of eBay India to ensure that I was not being outbid. If there was a reserve price in the auction, I would have bid accordingly to purchase the product. However, the entire issue was with eBay servers, for which I am not responsible for and instead of accepting the problem and helping me in any other way and compensate me for the technical problem that I faced with eBay, the customer care executive of eBay told me on phone that I will just receive the refund. I am not here for refund as I have been using eBay for the past 7 years and know how things go. However, I am here to ask you to help me with the problem that I faced due to technical issues with eBay and its servers. Thanks and Regards, Anupam Jolly Ebay ID: anujolly1

I have raised a complain on 13th may 2014 vide complain no.501765. ebay support team has tried to contact me to sort out the complain but I was travelling out of city and was not able to check my mails and missed few calls. on 20th may suddenly i got a revert that your complain is closed due to no response. I have told my reason but they are not re-opening the case. On discussion through phone they transferred calls 3 times and each time i was put on hold for minimum of 10 minutes. actually ebay want customers to cut the line. E bay is a cheater. never buy through ebay. they are selling below standard products, poor quality, below standard customer service. the product delivered to me was broken from 3-4 places... a big cheater EBAY...

Hi, I had already paid the amount on 10th Feb 2014. But still receiving these mails for non payment and my account has been suspended. I had made the payment through cheque of INR 1180 on 10th Feb 2014. I had called eBay customer service regarding this as well last month and they said they will resolve this ASAP but nothing has been resolved. My earlier registration was in eBay UK that is why my balance amount was showing in Pounds and when I tried to make online payment from India, eBay not let me pay online. Then I called eBay and they told me to make payment through check to eBay India MUMBAI. The money has been deducted from my account on 10th Feb already. Please resolve this issue and close my account. After receiving continuously non payment emails since Feb 2014, I am registering this complaint. This is a kind of harassment I am facing from them. I have not received even a single response from them since then. I am sending proof of my Bank statement from which the money has been deducted on 10 Feb 2014. Name - Jagpreet Singh Bhatia Address - B 68, Ram Enclave Near surya Nagar, Ghaziabad - 201011 UP, INdia EBay User-Id - nippy4891 Email id - [protected]@gmail.com

I had ordered a product from ebay.in "Brand New Sealed mother board Cmos 5 batteries pack" Item Number = [protected] on 23 january 2014 and paid rs 70+40=rs 110 through paisapay.I never received the product and neither received any refund.I even opened a case under Ebay Guarantee (Claim ID:428173) but it didn't resolved any problem.Its my humble request from ebay that please refund my rs 110.

This is in regard to the above claim ID, which Ebay says resolved, However in reality it's not. They promised to send a reimbursement coupon for the reshipment cost for the product I returned but they failed to do so. It has more than 20 days, Also I called the customer service several times but Ebay has worst customer service department, they even have no manners to talk to a customer. I felt very disappointed to speak to a CS executive when he behaved in an unprofessional manner. If I don't receive the coupon in next 48 hours I'll have to take some other actions. I suggest Ebay to shut their customer service department which they had just for the harrashment of the people. Thanks Suryadev Singh [protected] [protected]@gmail.com

I have been trying to get my problem resolve from them since 29th apr. I have recd samsung powerbank from their marketplace. As soon as i got the material i call them reg. non reciept of Invoice and also realised that there is no invoice as the material is duplicate. Below is claim no to which no one is responding. Claim ID:486587 PaisaPay ID:[protected] Item number:[protected] dt 29th Apr unresolved. ..the product is duplicate They only reply is...we will; get back to you...

I have ordered 'High Quality Battery For Micromax Canvas A110 - 2000 mAh' through online on '13th May 2014' & done payment through Credit card (Order confirmation: PaisaPay ID [protected]). Today is 22nd May 2014 . I haven't received my item yet & from seller side they are saying they dispatched item on 15th May 2014 i.e seller saying lie Also there is policy : complete refund if item not shipped within 5 days of payment, but in my case it's almost 10 days over but i didn't get any refund amount . So Please look in this, Ebay & truevalue77 both is cheating me from last 10 days Regards, Nilesh Jha [protected]

I recently started a seller's account on eBay with the username - sendanicegift. I submitted all the required ID proofs and address proofs to complete my registration on May 18, after which I moved ahead and listed a few items and started generating sales within a few days. But now all of a sudden eBay has suspended my account permanently for reasons unknown to me. When I tried appealing against the decision, all I've got is a reply from their Trust and Safety Team that they can't reveal the reason for the suspension due to eBay policies. This is just plain ridiculous. Why does eBay even provide an option to appeal if they are not going to offer any information regarding the suspension?It seems eBay India only wants sellers who overprice products and pathetic services. All the products I was offering were priced significantly lower than all the current listing on eBay and yet I'm the one who gets banned. That's not all, the sellers currently selling these items have received several negative feedbacks. If you don't believe me, go and check out the complaints on their forum - community.ebay.in. Instead of taking action against all these sellers, eBay is more interested in suspending accounts. No wonder they have fallen behind in the Indian eCommerce market. Just wanted to give a heads up to all those interested in opening a seller account on eBay, stay away. Instead go and sell your products on Amazon, Snapdeal, Shopclues who are way more professional and will do their best to help you. If you rely on eBay, you're doomed. You won't know when they'll suspend your account and you'll be left off with nothing. However, if you have an inferior product and you are willing to put a ridiculous price tag on it, eBay India will welcome you with open arms. Stay away from eBay India at any cost if you don't wish to burn your hands.

Good Evening Sir, I Krishan Kant Sharma send you the Pics Of Moser Professional Star Blade Type[protected] . Please returns Our Claim Payment and tell us the Process How we get Claim amount . This Is Defective piece : 1. It have 7 steps we just required 5 steps machine . 2. Motor will be very hot when performing . 3. its blade not cutting properly hairs due tho low speed motor. These are the main defects so please Return back our AMOUNT . Thanks & Regards : Er. Krishan Kant Sharma [protected]

EBAY APPROVED MY CLAIM ON[protected] BY PROMISSING REFUND IN FORM OF 110% COUPON BUT AVEN AFTER 18DAYS OF CLAIM APPROVING, EBAY STILL NOT GIVING ME MY DISCOUNT COUPON OF 110% *Claim ID: 483856 *PaisaPay ID: [protected] *Item number:[protected] *Seller ID: suntekzone *Date claim opened:[protected] *CLAIM APPROVE:[protected]

EBAY APPROVED MY CLAIM ON[protected] BY PROMISSING REFUND IN FORM OF 110% COUPON BUT AVEN AFTER 18 DAYS OF CLAIM APPROVING, EBAY STILL NOT GIVING ME MY DISCOUNT COUPON OF 110% *Claim ID: 483856 *PaisaPay ID: [protected] *Item number: [protected] *Seller ID: suntekzone *Date claim opened: [protected] *CLAIM APPROVE: [protected]