| Address: New Delhi, Delhi |
I’ve been an eBay customer since 2 years and recently, last month, I decided to register as a Seller on your portal. I listed my first item and also registered with PaisaPay giving all my necessary bank account details.
In all, my first listing was put up on 18-Feb-2014 and since then I have sold 9 items successfully in a period of few days. All the items were delivered to their respective buyers and all the buyers have confirmed the receipt too. So, in total, my pending due remittance on PaisaPay account is Rs. 2337 which was due to be processed on 10-Mar-2014.
However, on 8-Mar-2014, I got an e-mail from eBay stating that “Your remittance for PaisaPay transactions has been kept on hold. Any PaisaPay payments you receive will not be transferred to your bank account.”
I have no idea as to where I was wrong. The remittance amount is my hard earned money and I believe PaisaPay or eBay has no right to keep the money for items with themselves. It is my first selling experience with eBay and to be honest, I feel cheated. I have never been disappointed with eBay before.
The PaisaPay IDs of the 9 items I sold are: [protected], [protected], [protected], [protected], [protected], [protected], [protected] and [protected].
3 of the 9 items that were sold were to be dispatched out of my own city and hence I used the renowned DTDC Courier Services for shipping the items. I have the AWB dispatch note of the 3 items with me and through online tracking it is evident that all of them have reached the buyer.
The other 6 items were relatively very nearby to my location and in the same Pin Code and hence I decided to deliver them via my own start-up courier company. This company does not have an online tracking system but however, I do have all the 6 Proof of Delivery (POD) notes of all the products.
I followed up with eBay Customer Support Representative "Urvashi C", Chat Transcript - SR# 1-[protected] and following my conversation with her, I was told to submit Proof of Delivery (PODs) [protected]@ebay.com. I did the same on 10-Mar-2014.
However, on 12 March 2014, I got an e-mail saying: "eBay Bid Cancellation Notice - Item[protected]". I did not even bid for that item. I payed it fully as it was under buy it now. Minutes later, I got another e-mail saying: "Your PaisaPay registration is suspended".
I logged into eBay and came to know that my eBay account was suspended too.
I payed Rs 68.27 as my pending Seller Fees using CitiBank Credit Card but still all my accounts have been blocked. I have shipped out items worth Rs 2400 and all of them are with their buyers.
But I have not yet received a single rupee yet thanks to eBay and PaisaPay.
I called up eBay customer support once again and then I was told to mark a mail after 30 days of suspension to get my remittance. I kept quiet for a day and then I got a mail from eBay saying I need to submit a Reinstatement Letter and Proof of ID and Address to eBay.
What sort of a process it this:
--Once I am being told my remittance is on hold.
--Next day the account gets blocked.
--Next day, I am told that remittance will be given to me after 30 days of suspension.
--Next I am told that I need to submit proofs of ID.
--Then I am told that the amount will BE REFUNDED back to the buyers.
Are these guys insane or what. If a buyer has confirmed the receipt of the item and he is using the item as well, how the hell are you supposed to send him money back. And how the hell am I supposed to collect money offline. Some buyers live 1200km away from me.
These people have no right to keep any seller's hard earned money with you. I plan to book eBay and PaisaPay under the Information Technology Act 2000 and I will also file a complaint with the Consumer Complaint Board of India.
Yesterday, I sent a Reinstatement Request Letter, along with my Proof of Identity and Prof of Address.
But none of it helped. Even after sending 4 proofs of identity, they told me that they have decided to permanently suspend my account. And not give me my money ie Rs 2337/-
I demand my account to be reinstated and all my due remittance money to be processed in the upcoming remittance cycle so that my hard earned money comes to my bank account. I am open up to any verification or checks required for the above. If necessary, PaisaPay or eBay may call all the respective buyers to confirm the receipt of the item which they have already done.
Hoping for a supportive response to my concern.
Ankit C.
eBay ID: ankitchachra
e-mail: shopping.[protected]@gmail.com
Aug 14, 2020
Complaint marked as Resolved eBay.in customer support has been notified about the posted complaint.
You are right. They have very bad customer care service. Below is my experience
I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.
I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.
Below is my details.
Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]