eBay.in Complaints & Reviews

Dear Pratik, Thank you for sharing your concern with us. We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same.

how much time you required tell me please, my patience is going to over.

Dear Pratik,
We are glad to inform you that we have processed your refund on 12th
April 2014. Please note that it takes at least 3-4 working days if the
bank is a non-nationalized bank and 15 working days if the bank is a
nationalized bank for the amount to reflect in your account.Also,
you would be receiving the reimbursement coupon to your eBay messages
and registered email id within 10 working days. Thank you.

Dear Seller, We have taken a note of your details and will get back to you with a resolution at the earliest.

Respected sir/madam,

My ebay id is : shopclues_in

You suspended my account due to any reason 1month ago but i have to receive my remittances of rs.3690.03

For the items which i had sold on ebay ...

My email is: [protected]@india.Com

Claim ID:429664
PaisaPay ID:[protected]
Item number:[protected]
Seller ID:trs_trade
Date claim opened:[protected]
seller sent me the card reader insted of my order of 2 memory card, but still ebay rejected my cllaim.. even i provided images 3 times as per ebay request, ut they rejected my claim.. i work in "nuclear power station", and I don't have even a single holiday at my work... and mobile phones are strictly prohibited at my work place ...so i did not able to get the call from ebay and ebay.in rejected my claim, please help me...
my number [protected]

Dear Customer, Thank you for sharing your concern with us. We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same.

I HAVE SENT POD OF EACH ORDER TODAY, PLEASE REFER IT AND GIVE ME MY MONEY, ,
CHECK EMAIL: [protected]@ebay.com

My ebay id is : shopclues_in

You suspended my account due to any reason 1month ago but i have to receive my remittances of rs.3690.03

For the items which i had sold on ebay ...

My email is: [protected]@india.Com

Ebay.in — ebay guarantee does not cover damage in transit

For products under ebay guarantee, damages in transit are not covered. All based on customers luck. Customer should bear the cost and headache of replacement of damaged product with the manufacturer. PP id [protected]

Ebay.in — samurai digital watch

there is manufacturing problem in watch not working properly and not displaying time properly

I am not satisfied your product

Hi, I have ordered Key chain last month 22th January i got 25th delivery but the product is already damaged & i sent Email but not response i need full need full information. Order ID:[protected] Regards Sreekanth

Not Matching To my requirement

I had Placed an order on ebay of mini Bluetooth where its say in description as mini bluetooth thats it apart from that i cant see any description mentioned, When i had received the order i can only see there is only calling potion,
NO Music, nothing Please help me to get replacement or refund

I can't return my order

I ordered a battery in ebay.In
But it does not for my phone
I want to return it but I couldn't
So I angry with ebay.I'm
What can I do to return??
Please help me


Bye


Thank u


.

Dear Avishek, We have taken a note of your details and will get back to you with a resolution at the earliest.

Claim ID:429664
PaisaPay ID:[protected]
Item number:[protected]
Seller ID:trs_trade
Date claim opened:[protected]
seller sent me the card reader insted of my order of 2 memory card, but still ebay rejected my cllaim.. even i provided images 3 times as per ebay request, ut they rejected my claim.. i work in "nuclear power station", and I don't have even a single holiday at my work... and mobile phones are strictly prohibited at my work place ...so i did not able to get the call from ebay and ebay.in rejected my claim, please help me... my number [protected]

Dear Avishek, Thank you for sharing your concern with us.

We would like to inform you that we have raised an eBay guarantee claim
on your behalf ( claim no : 461512 ). However, according to eBay
guarantee it takes a maximum of 20 days to resolve a case, but your
claim adjuster will keep you updated regarding the same.

Also, we would request you to provide the image of the product that you have received on [protected]@ebay.com
within the next 48 hrs. We would review the same and provide an
appropriate resolution.

Dear Avishek, We would request you to reship the item to the seller and provide us a valid POD copy within 48 - 72 hrs. Once the same gets delivered to the seller we would proceed with the next course of action and provide you an appropriate resolution. Thank you.

Dear Avishek,
We are glad to inform you that we have processed your refund on 18th
April 2014. Please note that it takes at least 3-4 working days if the
bank is a non-nationalized bank and 15 working days if the bank is a
nationalized bank for the amount to reflect in your account. Thank you.

Ebay.in — not refunding my money .

ebay india is telling me lies and even it is more than 10 days they are not sending me any coupon code . Instead they r cheating me and telling me lie.

dont get refund

I cant get my refund for my order on 9 July 2014 for ipod touch 5 case Ebay customer cares are telling to talk to paisa pay they will give you the refund. solve my problem as soon as possible my paisa pay id is [protected]

phone is compliant

On 29/10/14 i got htc one e8 but it is not gettigettingetting charge still now showing '0' charge.. AWB NO [protected] PP ID[protected]

waiting for ebay's call...still not received any call...when they will call me?

You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]

Dear Customer, We have taken a note of your details and will get back to you with a resolution at the earliest.

please help me, ebay is not replying me n not helping me

Dear Customer, Thank you for sharing your concern with us. We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same.

please call on [protected] for the resolution

why are you not providing me refund?
call me [protected]

Claim ID:429664
PaisaPay ID:[protected]
Item number:[protected]
Seller ID:trs_trade
Date claim opened:[protected]

Dear Customer, We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same. Thank you.

Dear Customer, We are glad to inform you that we have approved your
refund and it will get processed within 24 - 48 hours. Thereafter, it
takes at least 3-4 working days if the bank is a non-nationalized bank
and 15 working days if the bank is a nationalized bank for the amount to
reflect in your account. For any further assistance on the same you may
contact our toll free no - [protected]. Thank you.

stone received instead of mobile

I received a stone instead of mobile Intex aqua N11 through blue dart courier rec.no.1695 shipper Mr.Kartik Agrawal from Delhi.Ihave completes to ebay, blue dart courier also Mr.Kartik Agrawal.But no any action come.

You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]

Dear Customer, Thank you for sharing your concern with us. We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same.

I have been buying from ebay for last 5 years and I have recommended ebay in my network.. And I believe because of that at least 100-1000 transactions were made of worth of millions.. but now I strictly appeal people not to buy from ebay at all.

Again... In my case, they will have to follow the rules and repay for my pains because I have all the proofs.. And I would provide those proofs to the Hon'ble Consumer court.

There is always issues of warranty with ebay if I can recall my recent purchases for last one year. It's horrible for products worth of below Rs. 2000

@NIKS2059, I believe and feel your pain. There is no doubt about your claim.
Their customer service and claim department is just pathetic. I think there is serious issues in their business processes. I feel the fall of ebay very soon.. if things are going this way only.

PLEASE DO NOT BUY FROM EBAY TILL THESE ISSUES ARE NOT RESOLVED AND THEY DO NOT SHOW THE COMMITTMENT TOWARDS CUSTOMER ISSUES.

Dear Customer, We at eBay provide 30 days of purchase protection i.e. eBay
Guarantee*. But, products with Manufacturer warranty are excluded from
eBay Guarantee* coverage as you can visit the nearest Authorized service
center of the Brand and get the issue resolved.However,
if the service center denies to provide you the warranty we would
request you to provide a declaration / written letter from the
authorized service center stating that they do not provide warranty for
this particular product. Kindly mail the document on
[protected]@ebay.com within the next 48 hrs. We will review the
same and provide an appropriate resolution. Thank you.

Dear Customer, We regret to inform you that as per eBay policies we at eBay provide 30
days of purchase protection i.e. eBay Guarantee*. But, products with
Manufacturer warranty are excluded from eBay Guarantee* coverage as you
can visit the nearest Authorized service center of the Brand and get the
issue resolved.

However, we would like to inform you that we would not be able to
provide a resolution unless you provide us the declaration / written
letter from the Service centre that you cannot claim warranty for the
said item. Hence we are closing this ticket from our end.

Be rest assured, eBay would surely intervene in the same once we receive
the requested document from your end. The email id wherein the required
document has to be sent is [protected]@ebay.com. Thank you.

Claim ID:429664
PaisaPay ID:[protected]
Item number:[protected]
Seller ID:trs_trade
Date claim opened:[protected]
seller sent me the card reader insted of my order of 2 memory card, but still ebay rejected my cllaim.. even i provided images 3 times as per ebay request, ut they rejected my claim.. i work in "nuclear power station", and I don't have even a single holiday at my work... and mobile phones are strictly prohibited at my work place ...so i did not able to get the call from ebay and ebay.in rejected my claim, please help me... my number [protected]

Below is the ebay remarks for eBay Guarantee* claim - 1882593

"After conducting a thorough investigation and review of your claim, we have found that the item received by you was as per the listing description updated by the seller on our website. This claim filed is out of our eligibility criteria and we will have to unfortunately deny the claim. In this case, our best advice to you is to contact your Seller and resolve the matter amicably. We regret of not being able to assist you on this matter. Thank you for shopping on eBay!"

These people allowing the fake vendors in the ebay site and cheating customers i have lost Rs.1600/- because of this.

Ebay.in — Item.No.162034121099,strong and tough huawei cdma c5300 mobile phone for relia... (162034121099)

I have purchased this on 11th apr-16 received on 15th apr-16 without battery, on, I have cheeatedby this seller, how can he sell the handset without battery? can he leave without Hart?

dont post this type of adds i wll tell all our friend to not to trust the ebay.

How roundly ebay is rejected the claim, i am attaching the mail for refernce

complain against damage product

I buy scan disk cruser blade 64 GB pen drive from ebayindia.in I found it as a physical damage one.

Dear manojgiri22,

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.[protected]@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay

You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]

Dear Customer, We have taken a note of your details and will get back to you with a resolution at the earliest.

Dear Customer, Thank you for sharing your concern with us, We regret for the inconvenience caused. We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same.

You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]

As per ebay.in arithmetic 524 minus 24 is equal to 0. Returned goods worth Rs.524 but got back only Rs.24.

Claim ID:429664
PaisaPay ID:[protected]
Item number:[protected]
Seller ID:trs_trade
Date claim opened:[protected]
seller sent me the card reader insted of my order of 2 memory card, but still ebay rejected my cllaim.. even i provided images 3 times as per ebay request, ut they rejected my claim.. i work in "nuclear power station", and I don't have even a single holiday at my work... and mobile phones are strictly prohibited at my work place ...so i did not able to get the call from ebay and ebay.in rejected my claim, please help me... my number [protected]

Dear Customer, We are glad to inform you that we you would be receiving the coupon within next 7 working days in your eBay messages or in your registered email id. For any further assistance on the same you may contact our toll free no - [protected] or via Chat/Email. Thank you.

Dear Customer, Sorry for the delay in response.

We are glad to inform you that the we have reissued the coupons to you
and the coupons have being sent to you in your registered email address
and eBay messages. We would suggest you to kindly check your eBay
message or your registered email address for the coupon codes.

For any further assistance on the same you may contact our toll free no - [protected] or via Chat/Email. Thank you.

I had paid for dell original laptop bag but i got low quality duplicate hp bag. Kindly refund my money
Ref[protected]

Dear ebay customer care

For your kind information i have not received anything from your side. Kindly check at your end.


Regards
Navneet khurana
[protected]

claim not raised

inspite of putting me on hold for 1 hour E-Bay arent responding

You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]

Dear Animesh, Thank you for sharing your concern with us. We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same.

Dear Animesh, We would request you to provide a written acknowledgement from the Serve Pro warranty centre that they were unable to repair the product and that they have sent the product to the seller.
Also provide us the declaration letter from the Samsung service centre stating that the product was not new.

You may send these documents on [protected]@ebay.com within the next 48 hrs, so that we may review the same and provide an appropriate resolution. Thank you.

Dear Animesh, We are glad to inform you that we have processed your refund on 29th
April 2014. Please note that it takes at least 3-4 working days if the
bank is a non-nationalized bank and 15 working days if the bank is a
nationalized bank for the amount to reflect in your account. Thank you.

You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]

Dear Vishnu, We have taken a note of your details and will get back to you with a resolution at the earliest.

Dear Vishnu, Thank you for sharing your concern with us. We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same.

Dear Vishnu, We would request you to reship the item to the seller within 72hrs and provide us a valid POD copy on [protected]@ebay.com. We will review the same and provide you an appropriate resolution. Also, the reshipment charges would be provided to you in the form of eBay coupons. Thank you.

Dear Vishnu, We have still not received the POD copy from your end. So we would request you to provide the same within the next 48 hrs, failing to which we would have to close this case from our end. Thank you.

Dear Vishnu, We would like to inform you that your claim adjuster had
asked you to reship the item so that we could provide a refund for the
same. However, after thorough investigation we have found that the item
that has been reshipped to the seller was not in good condition, and
hence your claim has been rejected and the seller has been asked to ship
the same item back to you. eBay
would not be able to intervene in the same anymore, and hence we
request you to get tin touch with your seller and resolve the issue
amicably. Thank you.

You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]

Dear Arun, We have taken a note of your details and will get back to you with a resolution at the earliest.

You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]

Dear Arun, Thank you for sharing your concern with us.We regret to inform you that your claim has been closed correctly and completely as per procedure since nowhere in item description it has been mentioned that the Phone gets stuck on the HTC screen. However, we can see that it is mentioned as an answer to the question one of the buyers has asked. But we would not be able to consider that as a part of your listing, and hence the refund to the buyer has been approved.

samsung power bank

I ordered samsung power bank on 05/10/2014 but it is stil not reached.so please send it otherwise we take action against it...!

Dear pekain0,

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.[protected]@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay

You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]

Dear Aarya, Thank you for sharing your concern with us.We
understand that while making the transaction your payback points has
been redeemed but you did not get a confirmation of the successful
payment.We apologize for the inconvenience caused to you.
Sometimes such problems occur due to technical issues while making
payments via credit cards and online bank transfers.Please note
that if the transaction is not completed and the payback points has been
deducted from your payback account, then do not worry it will
automatically get reverse back to your payback account within 4 days
from the date of point redemption.We are sorry to inform you
that as the transaction was not successful, you will have to make fresh
transaction for the product that you want to purchase. If in case you
doesn't received your Payback points back to your payback account, you
may contact us on our toll free no - [protected] or via Chat/Email.

I too had the same issue. not once but twice. It happened for the first time and the points reverted after 4 days and once i got the points i tried once more it has happened again.. Now im waiting for my points to revert and get on with purchasing the product from some other the socalled "technical issue" free website..

You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]

Hi
I am bhaskar and I had ordered a Sony headset and a bedsheet. I paid using payback points and the order was not placed. But I lost 10300 points!!card number is [protected].

Dear Tarun, We have taken a note of your details and will get back to you with a resolution at the earliest.

Dear Tarun, Thank you for sharing your concern with us, We regret for the inconvenience caused. We are checking with the team regarding this issue. Kindly allow us some time, we will update you soon on the same.

You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]

Dear Tarun, We are glad to inform you that we have processed your refund on 14th April 2014. Please note that it takes at least 3-4 working days if the bank is a non-nationalized bank and 15 working days if the bank is a nationalized bank for the amount to reflect in your account. Thank you.

I have bought "Samsung Galaxy Note II - 16GB - Titan Grey Smartphone"[protected] Courier Name :Blue Dart, Date of Shipping :05-Jul- . 2014, Delivered on 8 July 2014 AWB Number :[protected].I have not yet received the original bill along with the product as a result the complaints about the product cannot be rectified at any of the Samsung Customer Care Centres. Kindly ask M/s Wirelesskart to send or original bill of the said product or replace the product at their level. The product has multiple complains within 5 months o[censored]se.Paisapay ID [protected]

Regards,
Thomas

I ordered mobile Back cover Amount deducted

I Ordered Mobile Back cover(Micromax Canvas Evok), while doing payment
amount has beed deducted from my account but order not placed.

You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]

You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]

You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]

Dear Somnath, Please be informed that once a transaction has been made there is no cancellation policy in eBay. Thank you.

Ebay, could you please provide me an extract of the policy with the link where this policy is published.

I spoke to your representative and was informed that the policy is mentioned in the "privacy and policy" on your website. I have checked thoroughly and it is nowhere mentioned as such!!

Please don't make up new policies and publish in your portal to prove you are right.

Moreover, if the consumer rights are considered, this is mere harassment, isn't it?? If a consumer wants to cancel a product (which is not yet shipped) - there should be no restriction as such for him/her to do so.

Each and every company enables their customer to do so. What is making you guys to deprive consumers of their privileges??

Dear Somnath,

You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]