eBay.in Complaints & Reviews

I recently purchased ON gold standard whey protein powder from ebay. Since I have been using the original Neulife import for years I'm sure that the product received by me is a counterfeit. The smell, water solubility and the taste are totally different from the genuine product. When I contacted ebay they requested to get a test result from the supplier stating that the product is adulterated. I contacted Neulife(one of the 3 certified importers of Optimum Nutrition products in India) they said that all the products that are sold in india comes with a Neulife 3D hologram. The rest are either a fake or is sold illegally. The product I received does not have the hologram. Kindly help on how to proceed.

Thanks

I purchased Tupperware water bottle from ebay.co.in on 28th Oct '13 On 5th Nov '13 at 8 am IST, I got a sms stating that the product was delivered. I haven't received the product. So I raised a complaint in ebay.co.in. But they closed it after couple of days and asked me to resolve with the courier service. The courier service gave me a photocopy of the persons' signature who received the product. But to my shock, it was some random signature which the courier person himself has signed without delivering the product. When I asked for his contact number, he gave some bogus number. I want this issue to be resolved ASAP. Let me know what is to be done from my end to get the refund. With regards, Saravanan Balaraj +91-[protected]

It is almost a month where I have ordered a product from eBay. I have not received my item yet inspite paying for it. They are not responding to my complaints.

Item : MICROSOFT XBOX360 WIRED CONTROLLER USB GAMEPAD GAMING CONTROLLER REMOTE JOYSTICK

Date purchased : 20.10.2013

Item ID :[protected]

Hi, I am addressing that, I not received the item which I purchased online. New Black Rubber Bumper Frame Case Cover For LG Google Nexus 4 LG E960 Item ID: [protected] Seller : 2013rudraksh On Fri, Nov 8, 2013 at 9:32 PM, Karamjeet Bhatia <[protected]@yahoo.com> wrote: Hi Prashant, I sent one mail yesterday and I am being waiting for your reply. Could you let me know the status . Do you have that product or you are cheating us. Waited a lot, so no more !! JUST REPLY ON THIS ... This is the mail I am sending you ... NOW NEXT ACTION, I WILL TAKE ON SURE :-) Regards:- Karamjeet Bhatia [protected]/ [protected] On Thursday, November 7, 2013 10:35 AM, Karamjeet Bhatia <[protected]@yahoo.com> wrote: Prashant, Please let me know the status . Regards:- KB On Monday, November 4, 2013 11:15 AM, prashant bharadwaj <[protected]@gmail.com> wrote: Sir I told earlier u will get it by Thursday along with front and back screen guard On Nov 4, 2013 9:41 PM, "Karamjeet Bhatia" <[protected]@yahoo.com> wrote: Hi Prashant, Could you please let me knoiw the current status of the product which I ordered long back. Let me know please else I have to take some action. Regards:- Karamjeet Bhatia [protected] / [protected] On Monday, October 28, 2013 12:09 PM, prashant bharadwaj <[protected]@gmail.com> wrote: Sir the product has some fault you will et it by this week for sure..kindly wait pls On Oct 28, 2013 9:06 PM, "Karamjeet Bhatia" <[protected]@yahoo.com> wrote: Prashant, When will I get my product ? Why its getting delayed ? I ordered long back but still we haven't received . As per your last communication, we expected it to arrive on Satarday, but still waiting. Please response, waiting for your reply. Regards:- KB On Sunday, October 27, 2013 3:22 PM, Karamjeet Bhatia <[protected]@yahoo.com> wrote: Hi Prashant, Could uou please let me know on the current status. Still we haven't received the product, for which we Ordered and Paid . Please let us update with correct information (don't delima us). Regards:- Karamjeet Bhatia [protected] On Friday, October 25, 2013 6:37 AM, prashant bharadwaj <[protected]@gmail.com> wrote: will be shipped tomorrow! ... Regards:- Karamjeet Bhatia

Sir, I ordered 2.1 speaker MERCURY SW[protected] pieces on 25 th October. I haven't get the product and no information about it. My delivery address following winch mentioned PRERM KUMAR T LEKSHMI BHAVAN KOONTHALLOOR CHIRAYINKEEZHU KERALA, T.V.M. Pin:695304 Mob: [protected] Mail: [protected]@gmail.com yours faithfully T.V.M, 07/11/2013

E-Bay People were cheating people other to ones staying in centre of cities terming as OUT OF DELIVERY AREA, HELD WITH LP. IF THEY ARE REALLY CONCERNED ABOUT SHIPPING THEY HAVE TO PROVIDE THE CITIES ONLY WHICH COMES TO THEIR DELIVERY AREA WHILE ACCEPTING THE ORDER. THEY are keeping the amount for not less than one month with them for their investment purpose WITHOUT INTEREST. People who will be promising some surprise/Guarantee for someone were just being meet as poppers'. Even when the Customer Support People were inquired with proceeds why its being returned without information, They are telling like time given for delivery to the seller expired and so its being returned to the seller. SO THERE IS NO COMMITMENT OF SERVICE TO THE CUSTOMERS. PURELY ON THEIR OWN BUSINESS OF CHEATING. THIS IS MINE AS WELL AS MY FRIENDS EXPERIENCE WITH E-BAY.

I Request your good selves to look in to the matter in the earliest.

Thanking You Sir,
Srinath Padigaru.
Ref: PayPaise Id: [protected] with eBay

i bought a laptop from eBay India cost of 18000, the seller did not deliver the item to my address. so i raised a refund claim . eBay rejected my claim saying the seller has delivered the item. when i check the tracking id given by the seller it is shown delivered to some other place in Chennai and not to my location Kerala. i contacted customer care still noting happened. the claim has been rejected by the claim department. i need help.

I Booked Sony XPERIA L - 8GB - Black Smart Phone on 10th Oct 2013 from Ebay after full online payment PaisaPay ID [protected] Received wrong product Sony XPERIA L - 8GB - White Smart Phone on 22nd Oct 2013 after a long wait & queries. This was promptly brought to the notice of eBay by email as well as on phone. Till date have not received refund or correct exchange unit. Also in their INVOICE and BILL they mentioned that the phone is "Sony XPERIA L - 8GB - Black Smart Phone". I need my money back, please help me.

Vide Paisepay ID [protected], I had purchased a potable 3G wireless Router and WIFI Hotspot Mini AP potable wireless GSM by paying Rs1299 through debit card from ebay seller ID: beststore_2013. Seeing its key feature like: 1. Pocket friendly design- small enough to fit in your pocket, create a wifi zone any where 2. Convert LAN( RJ45) connection-, 3G/2G( GSM) data card into Wi-Fi Network 3. Muti user support upto 20 users can connect through Wi-Fi 4. Compatible with EVDO & 3G Dongles- Connect dongle and create your wi-fi hotspot 5. Friendly User Interface to browse and access sharing content 6. Plug & Play Ethernet (RJ45) Port : Support DHCP, static IP network mode and the automatic dial-up progress for ADSI, CATV broadband WLAN. 7. Compatible with HSPA/HSPA+, WCDMA A/B and TD-SCDMA wireless network, card dial-up and bandwidth sharing I went for purchase of the above unit. I received the packed unit on 14/10/2013. After going through the literature provided I wanted to test the same. Initially I could not understand how to use as the literature given could not be understood even by some users in the line of Router. Then one day I talked to the seller on phone and followed his instruction. I also oberved that it was transmitting but I did not get any output on my smart phone carbon A 9+. I was using the data card of MTNL. though My impression was that I can use the router for conneting the computer as well other devices for internet on the first day the seller Shri Shivanash Kumar told it can not be used in desk top rather i was happy the probably through micro port it will get supply from computer and also give internet connection back to computer if we put either RJ45 connection o[censored]se any data card. The testing hardly made for three occasions and on fourth occasion I found the router is not responding at all and I did not find any light. I discovered that some thing is loose inside the router. I asked for the correct address by which I can return back the unit so as to get it repaired or replaced as the unit was a new one and hardly used for two to three occasions. On getting the address I promptly sent the unit to Delhi as per the address given to me by shri Shivnash over mibile. But to my surprise even after 10 days I did not get any confirmation of receiving the defective material by him. Subsequently I inquired with post office and found it has returned back because of insufficient address. further I again talked to Shri Shivnash and resent again. He confirmed me on 15/10/2013 that he has received the defective material. Now my concern is even after receipt of the defective material the seller is not giving the replacement. He is arguing that inside the unit the microUSB port has broken. He gets every thing imported and he can not give me any replacement. After a few argument over phone he stopped responding and now he is not even receiving any call from me. To be precise I had telephoned on 21/10/2013 at 14:24 hrs and on 22/10/2013 at 16:34hrs but the person did not attend to my telephone. In view of above I am feeling helpless and seek you help to resolve the issue. To me it appears that beststore_2013 is a fraud one. It takes the help of ebay in cheating people. He has brought some leaflet and product from china, without understanding its intricate details the seller is trying to sell to get more money. It is also defaming the name of ebay. I have concluded because of the following reasoning : 1. The product supplied has not been properly tested. 2. It is not a robust product otherwise just by use of the micro port for two to three times it should not get defective. for example this type of port is provided with karbonn mobile phones for battery charging and data transfer but I have seen even though they are used for more than years and used to get charged at east once in a day they are not failing so often. 3. A good supplier would have tried fro immediate replacement and to find solution for the problem where as the seller beststore_2013 is silent on this issue. 4. if we see the address for shipper address and the address given to me for giving back the defective one is different. as in one case it is written : Shainash Kumar, A-175, new Ashok Nagar, Delhi-110096 in other case whre I was told to send was " Shri Shivnash Kumar, plot no. 333/b, C block, near old Mother diary, new Ashok Nagar, Delhi 110096. Where as the telephone no. mentioned was same that is [protected]. 5. I was given the address initially as Shri Shivnash Kumar, 333/b, C block, near old Mother diary, new Ashok Nagar, Delhi 110096, to send the material but the material got return back because of insufficient address. Now my appeal is 1. To give me back my amount spent on this item Rs 1299/- 2. To debarr beststore_2013 for doing any business with ebay. 3. To initiate criminal action against beststore_2013 Regards. Prasanna Kumar Mishra, [protected], [protected]@rediffmail.com

one item i purchase through e bay, purchase date 2 oct 2013, then i dont recive product so i claim my file on 10 oct 2013, my e bay claim no :299802, then e bay sent my item on 14 oct 2013 but product is wrong, my item was indain designer saree, that colour was yello & blue but e bay sent me black colour saree, then i contact to e bay so ebay custmore care is not helping to me, they always say me your problem is solved for 24 hour but still today my problem is not solved so plz help me, my ebay item no :[protected], you can see product colur.

ebay customer service is not solved problem

Devang thakkar
[protected]

Dear sir, I last message sent email To eBay. please read it sir you will clear all things. Dear sir, As i mention in the case time to open that i have gone out of station mumbai for lab verification when i recevied hometown i show ur messege about solving case . What solvong you repersentative call me while i was i tour.i mean on the travling.I can talk on mobile so long.So i decided when i was in hometown i will send you proof without any resion i can't clam any one.But you also have to give time to explain.you can not give result as resolved case .i am sending you proof of returnng speed post tracking no. EF[protected]IN > Claim ID: 198249 > PaisaPay ID: [protected] Item number:[protected] > Seller ID: gemjewelry > Date claim opened: 15=04=2013 sir i have call many time in customer care.but no any response.if case close .while product recevied on 6/05/2013 by mr sayeed. But now mr sayed said that my payment has deducts on 29 april.and till that he has not getback his money.so please you can clear with gemjewelery that he has recevied product.an i already mail the reson on 4may, 16may on [protected]@ebay.com.you can check as well.please refund my amount of 10700/= as soon as. Name= Md shamshirAsif Mob= [protected] mail= [protected]@gmail.com address= c/o aziz manzil moh benta eid gah road state =bihar 846003 india Note : in this communication i open seller account that show eBay free five product i also mention five products but two month of run shop... no any product sell in my shop. But the meantime eBay show my pending invoice of 2800 almost. i don't understand and i message to eBay about this but no any reply. E bay sending me daily email & SMS. Now dated i received 5800/= .pending payment. for what i will give if he is adding interest of 2800/= twenty eight hundred. if he adding interest minimum 10% as his rule. then eBay kept my 10700/= as by me. how much should eBay pay to me according to his calculation. 21400/= with my calculation. Sir i offer eBay customer care to minus my dues from 10700/= and rest send me. Sir i need help from you sir please solve this.

Pathetic cust service. What happen here is, they called me someday( i don't know exact the time) and i didn't pick up the phone so they have put restriction on my account. I cannot login to my account or buy anything. And more over they have awful cust support people who don't know what cust service is. After waiting for 25 mins on hold when i asked for team lead or manager or sme they simply declined They dont know whats going on. they have no understanding of words like expedite, escalate etc. I am with ebay since 2008 and my feedback from sellers is 100%. But this is really upsetting that just because i didn't pick their call (like i've their no.saved on my phone ) and because o[censored]seless verification my account is not accessible now. Its Ridiculous I never seen such a pathetic customer service. What the hell they think that we wake up in the morning just to wait and pick their phone. we don't have any other work. I am really upset with this Ridiculous customer support. and definitely want to move to some other like flipkart.. (there are 1000s of better options)

I orderd few old coins from ebay and all were old indian coins with few silver contents. Total weight of the package has not exceeded 120 gram. I received a letter from customs ahmedabad to submit few documents. I went to ahmedabad and submitted the documents but then the Superintendent of FPO denied to provide me my package. I said I had already provided you the supportive document and ready to pay the duty (if any). What I know is that there are no issues when you import to a certain limit. I said I have gone through the rules and regulations and there would not be any problem. He said I will niether give you on any condition nor I will send it back to the seller. He has used some abusive words while having conversation. Then he told me to wait outside. I was waiting for 2 hours and then he came and told me to go home and I will send it to your address. Then I came back to vadodara and called him after 5 days, he told me that I will not send you this parcel. I said I'm ready to follow the procedures and based on all rules and regulations available on customs website I should get my parcel. He told me who is going to explain the rules to my boss what is the proof for those rules, proof is required for rules and rules doesn't matter. If you want parcel then give me 5000 rupees and I will release it. I told him that I borrowed some money from my friend and ordered this for diwali purpose and it is not for selling or commercial use, , This is what I was planning to give to my family members on this occasion-Dhanteras.

I don't know exactly what he is trying or what he is planning to do my package because in the file (record file of mine) there was a form called Examiner Report- In the examiner report which is used by customs, it was clearly written over there as "Old coins" nothing else.

I know there are several acts and rules when you export but didn't find any for importing numismatic collectibles.

Can anybody please help me on this? Also please guide me on this -how to get my package?

mb no [protected]

I had bought an Armani watch online from Sushil Jain on 1st July 2013 for Rs. 6800. The watch was running slow. So i filed a complaint on ebay and they agreed to refund if I showed proof that I had returned watch to the seller within a week. I was unable to send the proof to [protected]@ebay.com . I was facing hassles from the courier service stating that I have to remove battery before sending. When I went to local shop they said battery cannot be removed. So I sent a mail to [protected]@ebay.com requesting extension of time(1 day) to send proof. I sent many mails and recieved no reply from them for same. Then I get a mail stating that the case is closed as I hadnot produced the dispatch details. I was able to send proof details of shipment a few hours later. I then contacted ebay on toll free number and they accepted that I should be getting refund and a personnel will contact me in 2 days. No one called. I filed again and again but they said personnel will call. I faced a lot of mental torture and agony and kept contacting them.They refuse to forward call to higher authority and make me wait on hold for half hour under pretense of forwarding. This happened many times. Then they later said that it will take one month to process and they will refund. It been two months now and when i contacted them the said no such claim has been filed for investigation and that my case has been closed and hey will look into it. Then I again contacted them and they said they should get confirmation mail from Sushil Jain (seller) that he has recieved the watch. Sushil had also sent the mail that he has recieved watch in good condition. Still no contact from ebay.

My ebay id : brvishnu9212
Ebay Claim no : 247546
Paisa pay id :[protected]

Lot of mental stress and i have been calling and speaking withe personnel for 2 months now. Every time I talk to some person they give different solutions and just keep extending time. They donot also provide information of their superiors nor do they give me their mail id or contact numbers.
I want refund of my money. Rs: 6800

i had purchased mobile ebay through but due to some reason i was cancle this product for purchase but all customer care representative telling me your amount will be refunded 2 to 3 day and some representative saying process of refund payment is 45 day and aslo another saying 15 days so i have confuesed and i have to refund my payment than i will purchase new item on ebay through SO kindly give me solution and refund my payment im my account

hey, i ordered an item from ebay and i did not receive the same item which i ordered its significantly different. i ordered "spearmint" hookah flavor and got "mint" flavor and that too of some different brand. moreover the hookah coal i got is damaged badly i did not get the item in usable way. the coal is badly crushed when got via courier and hence it is not usable now for the same i filed a claim for which the ebay has rejected my refund request. i do not know once i did not get what i ordered then also the claim is been rejected. i am totally dissapointed with seller as well as ebay. i asked for the refund since i got the different item moreover in broken condition and ebay cancelled the refund request by not even calling once on my mobile phone.

user id: prashantkumar8527
Amount: 199rs
Claim ID: 296045
PaisaPay ID: [protected]
Item number: [protected]
Seller ID: arshantechno
Date claim opened: [protected]

on 15/9/2013 I purchased " elastic hand brace carpal protector joints and muscles palm wrist" paying of rs 199 by net banking. Item id:[protected]. EBay not deliver my order but they sent item as deliver successfully. if I ask costumer they saying give some days to check. Plz take immediate action on this company plzzz

I order one HP laptop (20450 rs) from ebay (user id mintu369 ) on 23rd of sept ebay msg me to last date for shipment is 28th sept when till 27th my order not shipped i call to ebay c care any every time they ask me to wait 24 to 48 hr to get shiping detail after 5-6 times call on 7 oct they cancelled my order by just saying that product it not available and it will take 15-20 days to get your money refund. I just want to say you take 15 day to know weather product availabale or not it is totally cheating by ebay. And again today i got a mail that your refund onhold what the hell it is again it (ebay) take some time to release my money without any reason.


Vikas Kumar
MOB: [protected]

Hi Team, I have ordered a products in ebay and the product has been delivered delay as per their promised timings & even the product which I received is not working. So I approached ebay customer care members to refund, then they asked me to contact Phillips customer care, so I even approached phillips customer care where they say that they wont give warranty on online purchasing. neither of them are resolving my issue.

I brought a Laptop from EBay http://www.ebay.in/itm/Dell-Inspiron-3421-Core-i5-3rd-Gen-750GB-HDD-8GB-Ram-14-L...⇄ When I got the Laptop, it was not getting on itself. On the same day in which I received the product, I raised a claim in Ebay. After almost two weeks I got the following reply from Ebay " I have checked the details of your claim and have noticed that the item purchased by you is under duration of warranty Manufacture warranty and hence excluded from eligible transactions for filing a claim under eBay guarantee. Therefore, the claim filed by you falls under non-eligibility criteria. As a result, we have closed your claim and your request for refund has been rejected." So even if the product is not working, Ebay has no responsibility. I purchase this product on 11/09/2013 and still I am not able to use the laptop. Seller brought this item from Thailand so dell will not give any laptop replacement. So we are forced to use a product which is not working eBay is a not a safe place to shop online.