eBay.in Complaints & Reviews

Ebay has turned into fraud shopping website. The customer care has no answers to our questions.

In future avoid ebay. Instead buy from myntra or flipkart.

Dear Jeesu, We have taken a note of your details and will get back to you with a resolution at the earliest.

Dear

copy the wb link of your complaint and paste it on their own facebook page. This will make them feel ashamed and compel them to take some actions. there many like you just do not spare them. bellow is given the link of page just sign in facebook account and teach them a lesson. Dont believe their assurances they r not going to anything.
.

Dear Jeesu, Thank you for sharing your concern with us.

We would like to inform you that since the item was not delivered to you within timelines a refund has been initiated from the system on 26th Dec 2013, and will get approved on 31st Dec 2013 if the item doesn't get delivered to you by then.

Once the refund gets approved it takes at least 3-4 working days if the bank is a non-nationalized bank and 15 working days if the bank is a nationalized bank for the amount to reflect in your account.
In case if you haven't received it we would request you to send us your bank statement from the date of transaction till date on [protected]@ebay.com. Our team will co-ordinate with the bank regarding the same and update you via email.

amount

hello sir iam buying curtons rupees 548 but transhion is not succes 548rs debit my account but transhion is not succes so plz send money in my account

They are really shameless people.

Dear Jalaj, We have taken a note of your details and will get back to you with a resolution at the earliest.

Haha... it has been more than a month since i made this transaction and ever since i have been hearing the same lie " we'll get back to you".

Ebay India has lost its reputation and i have lost my trust in ebay. I have been transacting for years on ebay. But i guess my nightmare has

become true... from now on i will stay away from ebay and will buy only from Flipkart...

Dear Jalaj, We request you to allow us some time we have escalated the same to our powership partner soon we will revert you with the resolution. Thank you.

Dear Jalaj, We would like to inform you that we have checked with our team and have come to know that your item as been lost in transit. Therefore we have approved your refund, and it will be processed within 48 - 72 hrs. Please note that it takes at least 3-4 working days if the bank is a non-nationalized bank and 15 working days if the bank is a nationalized bank for the amount to reflect in your account.
In case if you haven't received it we would request you to send us your bank statement from the date of transaction till date on [protected]@ebay.com. Our team will co-ordinate with the bank regarding the same and update you via email. Thank you.

I have received the mail from Ebay stating claim has been processed. I will wait till the money is refunded by in my account.

Fingers crossed .

Fake Samsung Memory Card

The memory Card which i have purchased from the seller is totally fake & The product is Samsung 32GB memory Card. I have done the payment through online. All the products on Ebay.in are fake also i have ordered for Samsung headphones even they are fake (please do the need full)

Requested order are not recieved

Hi, I placed a order on dated 8th Jan and the order number is [protected]. I place a order for HTC one mini back cover but i received HTC one E8 cover. Kindly replace it ASAP and resolve this. Himanshu

T-shirt

Thank you for shopping on eBay! Your order is now confirmed. Please note the PaisaPay ID [protected] as a reference for your records.
I have received this email and I have made the payment. But I am not able to track my order.

I want refund my money

I am buy 2 memory from eBay .but the those memory are duplicate .
And also nothing will show in my orders on eBay account .also customer
service very worst call cannot be connect .I want refund my money
Show qu

Its time we should ask the companies to behave properly or leave India or face boycott!

paste the link of your this complaint on their own facebook page too. It will expose them and make them feel ashamed. Aso it compell them to response to your complaint.Sign in face book account and teach them a lesson.

Dear,
Ebay has turned into a big cheater. Their customer care has no solution at all. They are busy in givng false assurances. copy the weblink of your this complaint and paste it on their facebook page 3-4 times. And do not stop for their useless suggestion to wait as they are not doing anything to resolve your issue. This practice will compel them to think about your problem as they are concious about their reputation. It worked for many you should also give it a try.

Regards

Dear Tinu
paste the link of your this complaint on their own facebook page. It will expose them and make them feel ashamed. Aso it compell them to response to your complaint. sign in face book account and teach them a lesson.

Dear Tinu, We have taken a note of your details and will get back to you with a resolution at the earliest.

Dear,
Ebay has turned into a big cheater. Their customer care has no solution at all. They are busy in givng false assurances. copy the weblink of your this complaint and paste it on their facebook page 3-4 times. And do not stop for their useless suggestion to wait as they are not doing anything to resolve your issue. This practice will compel them to think about your problem as they are concious about their reputation. It worked for many you should also give it a try.

Regards

Dear Tinu, We would like to inform you that as per our records you have been asked to reship item back to the seller so that we can provide you with the resolution. Rest assured the reshipment charges will be given to you in the form of coupon. Thank you.

Dear Tinu, As per our records, you have confirmed that you have received the driver CD from the seller, and your issue has been resolved.
Hence we are closing this case. Thank you.

Ebay.in — Money is not refund

I purchase a new NP BD 1 charger of sony cyber shot, even i call up many times to the customer care to refund my money but my money is not refunded for a long time.Kindly do the needful asap

Dear Vaibhav, As per our records you have filed claim as Item not as expected stating that price of the item is very high and as per eBay policy your claim was rejected but now you are saying that you have received a damage item. We regret to inform you that we cannot process your claim. Thank you.

Dear Vaibhav, As per our records you have filed claim as Item not as expected stating that price of the item is very high and as per eBay policy your claim was rejected but now you are saying that you have received a damage item. We regret to inform you that we cannot process your claim. Thank you.

Dear Sanjay, We request you to allow us some time as we have escalated the same to our logistic partner soon we will update you with the resolution. Thank you.

Dear Sanjay Kumar, We request you to allow us some time as we have escalated the same to our logistic partner soon we will update you with the resolution. Thank you.

Dear Ashok
I have sympathy for you as I am also suffering like you because of their irresponsible behaviour.
You can paste the link of your this complaint on their own facebook page too. It will expose them and make them feel ashamed. Also it compel them to response to your complaint. sign in face book account and teach them a lesson.

Dear Ashok, Thank you for sharing your concern with us. We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same.

Dear Ashok, As per our records you have confirmed that you have received the refund.

In case if you haven't received it we would request you to send us your bank statement from the date of transaction till date on [protected]@ebay.com. Our team will co-ordinate with the bank regarding the same and update you via email.

For any further assistance on the same you may contact us on our toll free no : [protected]

Thank you.

Dear Devendra, We have taken a note of your details and will get back to you with a resolution at the earliest.

Dear Devendra, We request you to allow us some time we have escalated your details to our team soon we will update you with the resolution. Thank you.

Dear,
Ebay has turned into a big cheater. Their customer care has no solution at all. They are busy in givng false assurances. copy the weblink of your this complaint and paste it on their facebook page 3-4 times. And do not stop for their useless suggestion to wait as they are not doing anything to resolve your issue. This practice will compel them to think about your problem as they are concious about their reputation. It worked for many you should also give it a try.

Regards

Dear Devendra, We regret to inform you that as per eBay policies we do not cover the quality of clothes under our buyer purchase program i.e. eBay Guarantee. We would request to get in touch with the seller regarding the same. Thank you.

Dear Bilalyunus, We have taken a note of your details and will get back to you with a resolution at the earliest.

Dear Bilalyunus, We would like to inform you that you have already filed claim under our buyer purchase program on 19th Dec as "ITEM NOT RECEIVED' so please be informed that according to eBay guarantee it takes maximum of 20 Days to resolve a case however claim adjuster will keep you updating regarding the latest updates. Thank you.

Dear,
Ebay has turned into a big cheater. Their customer care has no solution at all. They are busy in givng false assurances. copy the weblink of your this complaint and paste it on their facebook page 3-4 times. And do not stop for their useless suggestion to wait as they are not doing anything to resolve your issue. This practice will compel them to think about your problem as they are concious about their reputation. It worked for many you should also give it a try.

Regards

pls note that i had placed the order on 10 dec n they havent shipped the item yet nor are they processing my refund.pls see the screenshot attatched

Dear Swatinegi, We have taken a note of your details and will get back to you with a resolution at the earliest.

Dear Swatinegi, Thank you for sharing your concern with us.

We would like to inform you that your refund has been initiated on 19th Dec 2013, and will get approved on 24th Dec 2013 if you do not receive the item within this time frame. The same will be informed to you via mail.

Once the refund gets approved, it takes at least 3-4 working days if the bank is a non-nationalized bank and 15 working days if the bank is a nationalized bank for the amount to reflect in your account.
In case if you haven't received it we would request you to send us your bank statement from the date of transaction till date on [protected]@ebay.com. Our team will co-ordinate with the bank regarding the same and update you via email.

Dear,
Ebay has turned into a big cheater. Their customer care has no solution at all. They are busy in givng false assurances. copy the weblink of your this complaint and paste it on their facebook page 3-4 times. And do not stop for their useless suggestion to wait as they are not doing anything to resolve your issue. This practice will compel them to think about your problem as they are concious about their reputation. It worked for many you should also give it a try.

Regards

Dear Rajat007, We are sorry for the inconvenience cause to you. There are some unfortunate situations when our sellers are not able to complete the order and an automatic refund is initiated to the buyer. Thank you.

Dear,
Ebay has turned into a big cheater. Their customer care has no solution at all. They are busy in givng false assurances. copy the weblink of your this complaint and paste it on their facebook page 3-4 times. And do not stop for their useless suggestion to wait as they are not doing anything to resolve your issue. This practice will compel them to think about your problem as they are concious about their reputation. It worked for many you should also give it a try.

Regards

Dear Manjunath, We have taken a note of your details and will get back to you with a resolution at the earliest. Also, you can visit the link https://www.facebook.com/ebaydotin/app_[protected] for quick resolution of your query. Thank you.

Dear Manjunath, We would request you to kindly provide us the Paisapay id as well as your user id. Thank you.

Dear,
Ebay has turned into a big cheater. Their customer care has no solution at all. They are busy in givng false assurances. copy the weblink of your this complaint and paste it on their facebook page 3-4 times. And do not stop for their useless suggestion to wait as they are not doing anything to resolve your issue. This practice will compel them to think about your problem as they are concious about their reputation. It worked for many you should also give it a try.

Regards

Hi, I Prakriti Soni, have ordered LG Google Nexus 5 by paying online using a debit Card for Rs. 21, 231 on 11th Oct'14. I did not receive the item yet also, I have not received any call or email/message from their side after complaining several times other than the automated mails. It has been about a month now. I want the item as soon as possible. If not delivered within 2-3 days, I want my refund. Hope to get a reply soon.

Honda City cover not received

I have placed order for Honda city car cover on 24/7/14 Order confirmation: PaisaPay ID [protected] Still no delivery confirmation from ebay.

Dear Anirudh, We have taken a note of your details and will get back to you with a resolution at the earliest.

Dear Anirudh, Thank you for sharing your concern with us.

We would request you to provide a DOA letter from the authorized service centre on [protected]@ebay.com within the next 48 hrs, so that we may review the same and provide you an appropriate resolution.

Dear Anirudh, As per our records our claim team had contacted you within 7 days of your item receipt, and requested you to contact the authorized service center and get the DOA letter. Since you failed to do so the claim was closed completely as per procedure.
However, we would be able to provide you a resolution only if we receive a valid proof of the item being ' dead on arrival '. So kindly provide a DOA letter or a declaration letter regarding the same on [protected]@ebay.com within the next 48 hrs. Thank you.

Dear Shriti, We have taken a note of your details and will get back to you with a resolution at the earliest.

Dear Shriti, We would request you to provide us the Paisapay id and user id so we can assist you further.

paid Rs.15, 549/- for an ASUS FonePad(Model No.ME371MG-1B058A)to an eBbay India seller, Chetan Gupta @ "Onebazaar"(PaisaPay ID: [protected]) on 9th September, 2013. This phone model was released into the Indian market sometime during April-May, 2013 by ASUS Technologies, Taiwan. The seller advertised the product on eBay India as having one year manufacturer’s warranty with a free shipping offer. The phone was shipped to me by First Flight Couriers(Airway Bill No. E[protected] on 11th September, 2013, and I received the shipment on 13th September, 2013. The FonePad’s Serial No. is D5OKBC085115.

During the second week of November, 2013, the FonePad started charging less and less. Two days later, it would not charge at all, and instead display on screen a green coloured battery icon with a question mark. Puzzled, I googled about this and came across a flood of complaints from consumers all over the world about the FonePad’s “green battery icon with a question mark” problem. Grapewine on the internet was that the model had an inherent incompatibility between its motherboard and the battery, and hence the issue. This being the case, the least ASUS could have done is to order a recall of the model. But they did not do so.

I contacted ASUS Technologies(ASUS Case ID= RWTM[protected]-077), and was asked to approach their nearest authorized service centre. I therefore approached M/s. Digicomp Solutions, the authorized service centre of ASUS in Hyderabad. They found out that the unit had a manufacturing defect, declared the unit as unserviceable, retained the unit with them, and issued a DOA certificate(DHDDKDBR5091) asking me to approach M/s. Compuage, Hyderabad(distributor of ASUS) for a replacement / refund. When I approached the latter, M/s. Compuage issued me an RMA CN certificate(INUK3B0082), and asked me to claim the replacement / refund from Onebazaar. I was informed that the DOA policy of ASUS is to reimburse the actual seller for the replacement / refund, and I cannot get a replacement / refund for the items bought from non-local sellers on eBay India from the distributors in Hyderabad.

Taken aback, I contacted ASUS India’s hot-line at [protected] to explore the possibility of obtaining a relief locally. Their response was that I should approach eBay India alone.

I emailed a few times to eBay India and Onebazaar regarding the problem. My emails were met with silence. Worse, eBay India’s customer-care recorded a false customer support call on 09/12/2013, and even asked me to provide feedback on their customer support through an email(that’s how I came to know of the fake “customer support call”). I guess they closed my complaint after recording the fake customer support call.

It is clear that eBay India washes off its hands once they get their commission out of a sale. The sellers on eBay India prefer to remain faceless, and are least inclined to address the grievances of the customers once the sale is complete. Unless the seller continues to sell on eBay, it is not even possible to get the details of the seller beyond a 90 day period from the sale. Companies on their part, are not ready to honour the warranties for the products sold on eBay India. Yet eBay India claims warranties while listing the products.

It is astonishing that I purchased a high value product from a reputed company such as ASUS which went bad within two months of the purchase, and despite the proof that the product had a manufacturing defect, I don’t seem to be getting redressal from any corner.

This morning, Shri. Chetan Gupta @ Onebazaar was kind enough to receive my call on his cell phone. I was told by him that my problem has now became an, “inter-state” problem, and that since the defective unit was taken by ASUS service centre at Hyderabad, and since RMA CN Certificate was issued by M/s. Compuage, Hyderabad, it is for them to deal with the problem. He added that some companies like Nikon India had announced that they would not honour warranties for their products sold on eBay India.

Be as it may, Peter Chang, Regional Head, ASUS India, continues to release new FonePad models into the Indian market. eBay India continues to list phones & tablets, boasting manufacturer’s warranty. Mr. Chetan gupta @ Onebazaar continues to thrive and sell on eBay India. M/s. Digicomp Solutions continues to issue DOA certificates to defective units. M/s. Compuage, Hyderabad continues to represent ASUS in Hyderabad, and issues RMA CN certificates. But all the king’s men cannot put Humpty-Dumpty together again. All of them only make Aam Aadmi like me go around in circles for a redressal.

These days a number of high value goods are listed and sold on eBay India. As long as there is no issue with any given product, everything goes fine. But God forbid, if there is an issue, you may not get any redressal even after running from pillar to post. I learnt my lesson after loosing Rs.15, 549/-, and after plenty of running around. I hope and wish that others take better decisions based on my experience. Best wishes.

Dear Customer, Thank you for sharing your concern with us.
We would request you to kindly collect the product from Asus and reship the item to the seller ad provide us a valid POD copy within 48 - 72 hrs so that we may review the same and proceed further with the next course of action.

Dear,
Ebay has turned into a big cheater. Their customer care has no solution at all. They are busy in givng false assurances. copy the weblink of your this complaint and paste it on their facebook page 3-4 times. And do not stop for their useless suggestion to wait as they are not doing anything to resolve your issue. This practice will compel them to think about your problem as they are concious about their reputation. It worked for many you should also give it a try.

Regards

Dear Customer, We would not be able to proceed further if you do not reship the item to the seller. So we would request you to get the product back from the service center and ship it to the seller. Once the same has been done kindly intimate us about it. Also, send the POD copy to [protected]@ebay.com so that we may review the same and provide you the reshipment charges in the form of eBay coupon. Thank you.

Dear Customer, As per our records, the ASUS service centre has provided a replacement for the defective Asus FonePad. Hence we are closing this case from our end. Thank you.

I appreciate taking effort for a genuine cause and bringing awareness to online consumers. Thank you.
Hope ASUS sorted out this issue amicably.

I appreciate this writer's effort to bring up this reasonable & genuine concern in this forum and bring awareness to the online consumers.
Thank you for it. Hope ASUS team has sorted out this issue amicably and stood to their brand value.

product not so good

the paisapay ID:[protected], the product is not satisfied compare to cost. The product is not qualitative. please refund our amount.

mobile damaged

I bought a new intex neo v+ mobile in ebay on 31.10.2014.and the mobiles left side of the top of the corner was damaged.so i need to claim that cash or product.thank you.

I PURCHASE A HAND PRESSED LED LIGHT[protected] BUT ITEM NOT SHIPPED AND MY MONEY IS NOT REFUND ALSO MY ORDER ID IS [protected] AND REF NO. IS 96919578.


PLSEASE HELP

THANKS.. EBAY.IN

Sir, I bought celkon xion s mobile (I.d no: [protected] ) by syber Place solution In hyderabad, through you, but it is not working. So I returned to seller with DOA certificate through blue dart courier and raised a claim to you. Claim no is 918033. I attached the copies of DOA certificate and returned receipt of blue dart courier .
And you approved the claim on 23rd march 2015, but not sent D.D I called your custmer care executives 10 time but not sent said claim amount . I kindly request you to return money

Dear Amber, We have taken a note of your details and will get back to you with a resolution at the earliest.

Dear Amber, We would like to inform you that according to our eBay guarantee policy we don not cover qualities of clothes. For more information we request you to kindly visit the following link:

http://pages.ebay.in/help/ebay-guarantee.html

Thank you.

Dear Customer, We have taken a note of your details and will get back to you with a resolution at the earliest.