Seller had listed Moto G Turbo Mobile with Ebay item id[protected], payment was made using PaisaPay ID : [protected] all the clarification regarding product warranty and sealed packed packing was done and confirmed by seller, seller delivered repacked moto g turbo, when outer envelop was opened inside bubble pack packing motorola company seal was not visible as well as shrink wrap packing, the seller packing has not been opened by me till yet it is in same packing, raised a ebay guarantee Claim ID : 2314113by sybmutting a complaint along with 3 picture on the same day and few question were asked by ebay and its team (12 Times) :1. What type of outer packaging was used to pack the content. 2. What type of inner packaging was used to protect the content. 3. Any damages caused to the outer packaging. 4. Any damages caused to the inner packaging. 5. Please advice specific name of the contents that was damaged/missing as per invoice?. 6. How many items are damaged/missing as per invoice. 7. Please advice what is the value of the item that was damaged/missing as per invoice? 8. Please advice an estimate weight of total item that was damaged/missing? 9. Can the items be repaired? If yes then repair cost. In response : 1. What type of outer packaging was used to pack the content. Ebay Plastic - Non Environmental Friendly Envelop( in the resent times all have switched to corrugated paper box packing. 2. What type of inner packaging was used to protect the content. Bubble Wrap on the missing Companys original packaging i.e. Companys Sticker Seal and Shrink Wrap Packing - Repackaging of the product is done by the seller for your record the picutres are uploaded 3. Any damages caused to the outer packaging. Please Elaborate the meaning of outer packaging, without opening ebay envelop how can i know the content of the ebay s envelop so to check the content ebay s envelop was removed in front of courier person and no motorola seal sticker was visible nor shrink wrap packing was visible from the transparent bubble pack packing for your convenience pictures are uploaded 4. Any damages caused to the inner packaging. Please elaborate, since the product is not in the orginal packing provided by the company i.e. as there is no company s seal sticker and there is no shrink wrap visible from bubble wrap for the record all the required pictures are uploaded 5. Please advice specific name of the contents that was damaged/missing as per invoice?. Please specify the meaning of this question - as the sellers packing has not been opened, so how can i comment on the content inside, From the uploaded pictures everything can be known by you 6. How many items are damaged/missing as per invoice. Please provide the meaning this question and sense, Since the Sellers original packing is not opened the content of box are not known it is very difficult to comment on the damage report, please provide permission to open packing and send you the report, from the pictures please inform the same to me 7. Please advice what is the value of the item that was damaged/missing as per invoice? Please provide detailed explanation for the question, Since the seller has repacked the product and i have not opened the packaging done by the seller, please grant permission to open and evaluate total loss / damage and submit report to you, after checking all the picutres uploaded for you please inform the same to me also 8. Please advice an estimate weight of total item that was damaged/missing? please elaborate and explain the meaning of this question, As i have mentioned earlier, i have not opened the seller packing and from the pictures taken by me today, you can see that it is still in sellers packing, so if i have not opened i am unable to comment evaluate the total damage/loss, Please see all the 8 pictures uploaded in picture format and one file in pdf format with all pictures 9. Can the items be repaired? If yes then repair cost. Kindly debrief the question and explain in detail the meaning of this question, After reading above question, i feel like i must take the parcel at local police station and open the parcel i.e. sellers packaging infront of them so that either they will take my complaint and prepare a report of all the above questions, get it signed by the person in-charge and send a copy to you, if you provide me permissions to do so i surely will have no objection but i will feel obliged, you can take your own time to reply to me, i wont request you to respond in 48 hours, i simply want replacement of the product or refund of the entire amount paid to you and if you want a copy of registered complaint at police station, i will do so, but in the mean time the product will have to be deposited with the local police station and you will have to send orders to get the product released from the police station & than sent back to you If you have any more question you can mail me & ask me please do all the required favour you can do to seller PLEASE DO NOT CALL ON MY REGISTERED MOBILE AS I MAY NOT BE ABLE TO ANSWER, NON ANSWERING WILL RENDER IN FORECLOSURE OF THIS CLAIM KINDLY MAKE ALL THE COMMUNICATION AT MY REGISTERED EMAIL ADDRESS. Thanks, Regards, Devendra (Space insufficient) (12 Times) with fresh 10 pictures uploaded, in my response i had requested ebay to give permission in writing to take the packing to local police station and open the packing infront and prepare a answer sheet according to question get it signed by appropriate authority and send, today i had received a call but due to network problem the call dropped, i had already mentioned please make all the communications at my registered email address, in one of my messages i have specifically requested paisapay to stop payment on the same day i raised claim. In one of the responses from ebay i was informed that the seller is covered with seller make it right and within 4 days he will and make it right later after 4 days completed i received the same message, but till now i have not received any call from seller, with every communication by ebay it is favouring and covering sellers, and ultimately sellers have also started selling the product as they are sheltered by ebay, in my case also i had send three pictures at the time of raising of claim, in one picture broken box and old looks can be seen, in one of the pictures the company packing is not visible i.e. with the company seal sticker and shrink wrap packing abd on that it is clearly mentioned (usually by all mobile company) if this seal opened or broken please dont buy this product, and it automatically renders the warranty to be void sometimes, in third picture it is clearly visible that used box has been used to pack the mobile, unless i open the packing ebay wont accept, as ebay will say that our seller has sent you the original company packed and sealed product, so i have requested ebay to please provide written letter so that i can take to local police authority, open and check the content of the box and if anything wrong is found at the same time the complaint can be submitted and copy can be sent to ebay but in the process the product will be retained by the police (as informed - not sure) only ebay or its authorities can take delivery of product, i m ready to file a case in consumer court also but first i have to have the permission to open the seller packing and check the content of the box, i have regularly responded to the emails i have received, till now more than 15 reply has been posted by me and more than 10 pictures have been uploaded by me, i have also uploaded more than three communication done with the seller in pdf format as a part of confirmation process, in one of the mails the seller has confirmed to provide seal packed product, in one of the responses the seller has confirmed with motorola manufacturer warranty on the product and one of the responses he has confirmed the colour of the set, in all my communications to ebay i have requested for the replacement of product but when the matter has reached here i want complete refund of the amount, IN ALL MY COMMUNICATIONS I HAVE SPECIFICALLY INFORMED EBAY NOT TO CALL ON MY REGISTERED NUMBER, AS I MAY NOT BE ABLE TO ANSWER THE CALL AND NON ANSWERING OF CALL WILL LEAD TO FORECLOSURE OF CLAIM, KINDLY MAKE ALL THE COMMUNICATIONS AT THE REGISTERED EMAIL, it took me a very long time from to prepare type and send this entire matter, for your convenience i uploading the image of entire page of ebay guarantee claims, Ebay on its site has mentioned about easy claim settlement for product dispatched other than described, from all the papers and documents submitted by me if i dont get any perfect resolution to the solution, i will have to file complaint in consumer forum and ask for appropriate compensation along with the cost of handset, i once again request ebay and its team please DONT CALL ON MY REGISTERED MOBILE, KINDLY MAKE ALL THE COMMUNICATION AT MY REGISTERED EMAIL, thanks regards devendra
eBay.in customer support has been notified about the posted complaint.
Sep 24, 2016
Updated by dkumar.rajasthan There are total 17 pages, on the reply to ebay claim respond pages, only few pages are uploaded if required i m ready to upload all the pages, i have saved them in pdf format also, if ebay is not satisfied with all the pictures, i have taken high resolution pictures with camera each is more than 4MB, so if required please update me and inform me . There are many sufferer like me but they are helpless. Ek muhim honi chahiye aisi company ko go resellers ko protect karke galat mal supply karne ke liye protsahan deti hai, thanks
Sep 25, 2016
Updated by dkumar.rajasthan complaint has been market as resolved, this is complaint for different product
Sep 26, 2016
Updated by dkumar.rajasthan Today also i have received same response
We tried to contact you on your registered number [protected] at 26/09/16 and 5:58 pm to discuss your concern. However, we could not speak with you as the number was ringing. We have not received any response from you on our earlier email dated 24/09/16 . Hence, this is a reminder email to request you to support us with the below information. We request you to share with us the exact issue you are facing with this item. If this item is not received as per description, kindly do share information to enable us to confirm the concern. Kindly share the information and (images) and alternate contact number on http: eguarantee.ebay.in/eg/RaiseClaim The steps to upload the information are as follows: 1.Login to http: eguarantee.ebay.in/eg/RaiseClaim 2.Click on check claim status 3.Search transaction by entering claim ID or PaisaPay ID or Item ID or Seller ID 4.Click on see details 5.Click on Browse 6.After attaching the information click on upload image 7.Please add additional comments in �Remarks� if required Please Note: We request you to share this information by 28/09/16, failing which we may have to make a decision based on the available information. We thank you for your patronage. Please reply to the below questions: 1. What type of outer packaging was used to pack the content. 2. What type of inner packaging was used to protect the content. 3. Any damages caused to the outer packaging. 4. Any damages caused to the inner packaging. 5. Please advice specific name of the contents that was damaged/missing as per invoice?.*** 6. How many items are damaged/missing as per invoice.** 7. Please advice what is the value of the item that was damaged/missing as per invoice? 8. Please advice an estimate weight of total item that was damaged/missing?*** 9. Can the items be repaired? If yes then repair cost
I have already responded 17 Times with 11 pictures uploaded
PLEASE DO NOT CALL ON REGISTERED MOBILE AS I MAY NOT BE ABLE TO ANSWER THE CALL, NON ANSWERING OF CALL WILL RENDER THE FORECLOSURE OF THIS ISSUE / CLAIM KINDLY MAKE ALL THE COMMUNICATION IN WRITING AT MY REGISTERED EMAIL ADDRESS 1. What type of outer packaging was used to pack the content. Ebay Plastic - Non Environmental Friendly Envelop( in the resent times all have switched to corrugated paper box packing. 2. What type of inner packaging was used to protect the content. Bubble Wrap on the missing Companys original packaging i.e. Companys Sticker Seal and Shrink Wrap Packing - Repackaging of the product is done by the seller for your record the picutres are uploaded 3. Any damages caused to the outer packaging. Please Elaborate the meaning of outer packaging, without opening ebay envelop how can i know the content of the ebay s envelop so to check the content ebay s envelop was removed in front of courier person and no motorola seal sticker was visible nor shrink wrap packing was visible from the transparent bubble pack packing for your convenience pictures are uploaded 4. Any damages caused to the inner packaging. Please elaborate, since the product is not in the orginal packing provided by the company i.e. as there is no company s seal sticker and there is no shrink wrap visible from bubble wrap for the record all the required pictures are uploaded 5. Please advice specific name of the contents that was damaged/missing as per invoice?. Please specify the meaning of this question - as the sellers packing has not been opened, so how can i comment on the content inside, From the uploaded pictures everything can be known by you 6. How many items are damaged/missing as per invoice. Please provide the meaning this question and sense, Since the Sellers original packing is not opened the content of box are not known it is very difficult to comment on the damage report, please provide permission to open packing and send you the report, from the pictures please inform the same to me 7. Please advice what is the value of the item that was damaged/missing as per invoice? Please provide detailed explanation for the question, Since the seller has repacked the product and i have not opened the packaging done by the seller, please grant permission to open and evaluate total loss / damage and submit report to you, after checking all the picutres uploaded for you please inform the same to me also 8. Please advice an estimate weight of total item that was damaged/missing? please elaborate and explain the meaning of this question, As i have mentioned earlier, i have not opened the seller packing and from the pictures taken by me today, you can see that it is still in sellers packing, so if i have not opened i am unable to comment evaluate the total damage/loss, Please see all the 8 pictures uploaded in picture format and one file in pdf format with all pictures 9. Can the items be repaired? If yes then repair cost. Kindly debrief the question and explain in detail the meaning of this question, After reading above question, i feel like i must take the parcel at local police station and open the parcel i.e. sellers packaging infront of them so that either they will take my complaint and prepare a report of all the above questions, get it signed by the person in-charge and send a copy to you, if you provide me permissions to do so i surely will have no objection but i will feel obliged, you can take your own time to reply to me, i wont request you to respond in 48 hours, i simply want replacement of the product or refund of the entire amount paid to you and if you want a copy of registered complaint at police station, i will do so, but in the mean time the product will have to be deposited with the local police station and you will have to send orders to get the product released from the police station & than sent back to you If you have any more question you can mail me & ask me please do all the required favour you can do to seller Thanx, Regrds
Second Response
PLEASE UPLOAD THE PIC OF CALL DETAILS AS I HAVE RECEIVED ONLY ONE MISSED CALL ALERT AND YOU HAVE UPLOADED MESSAGE MORE THAN 6 SIX TIMES, I NEED TO PROVIDE PROOF TO THE TELECOM SERVICE PROVIDER FOR NOT PROVIDING APPROPRIATE MISSED CALL ALERTS THANKS REGARDS DEVENDRA
Third Response
Sir You cannot have a patience, you have provided me 48 hours to respond but you have made to respond to you before 48 hours its like taking undue advantage and coercion, you have mentioned 12 times that you tried to contact me but have you ever read any of the responses, if you would have read my mails messages and responses i have clearly mentioned one thing PLEASE DO NOT CALL ON MY MOBILE AS I MAY NOT BE ABLE TO ANSWER THE CALLS AND NON ANSWERING OF CALLS WILL RENDER TO FORECLOSURE OF THIS ISSUE / CLAIM, KINDLY MAKE ALL THE COMMUNICATIONS AT MY REGISTERED EMAIL ADDRESS i.e. dkumar.[protected]@gmail.com
Fourth Response
1. What type of outer packaging was used to pack the content. Ebay Plastic - Non Environmental Friendly Envelop( in the resent times all have switched to corrugated paper box packing. 2. What type of inner packaging was used to protect the content. Bubble Wrap on the missing Companys original packaging i.e. Companys Sticker Seal and Shrink Wrap Packing - Repackaging of the product is done by the seller for your record the picutres are uploaded 3. Any damages caused to the outer packaging. Please Elaborate the meaning of outer packaging, without opening ebay envelop how can i know the content of the ebay s envelop so to check the content ebay s envelop was removed in front of courier person and no motorola seal sticker was visible nor shrink wrap packing was visible from the transparent bubble pack packing for your convenience pictures are uploaded 4. Any damages caused to the inner packaging. Please elaborate, since the product is not in the orginal packing provided by the company i.e. as there is no company s seal sticker and there is no shrink wrap visible from bubble wrap for the record all the required pictures are uploaded 5. Please advice specific name of the contents that was damaged/missing as per invoice?. Please specify the meaning of this question - as the sellers packing has not been opened, so how can i comment on the content inside, From the uploaded pictures everything can be known by you 6. How many items are damaged/missing as per invoice. Please provide the meaning this question and sense, Since the Sellers original packing is not opened the content of box are not known it is very difficult to comment on the damage report, please provide permission to open packing and send you the report, from the pictures please inform the same to me 7. Please advice what is the value of the item that was damaged/missing as per invoice? Please provide detailed explanation for the question, Since the seller has repacked the product and i have not opened the packaging done by the seller, please grant permission to open and evaluate total loss / damage and submit report to you, after checking all the picutres uploaded for you please inform the same to me also 8. Please advice an estimate weight of total item that was damaged/missing? please elaborate and explain the meaning of this question, As i have mentioned earlier, i have not opened the seller packing and from the pictures taken by me today, you can see that it is still in sellers packing, so if i have not opened i am unable to comment evaluate the total damage/loss, Please see all the 8 pictures uploaded in picture format and one file in pdf format with all pictures 9. Can the items be repaired? If yes then repair cost. Kindly debrief the question and explain in detail the meaning of this question, After reading above question, i feel like i must take the parcel at local police station and open the parcel i.e. sellers packaging infront of them so that either they will take my complaint and prepare a report of all the above questions, get it signed by the person in-charge and send a copy to you, if you provide me permissions to do so i surely will have no objection but i will feel obliged, you can take your own time to reply to me, i wont request you to respond in 48 hours, i simply want replacement of the product or refund of the entire amount paid to you and if you want a copy of registered complaint at police station, i will do so, but in the mean time the product will have to be deposited with the local police station and you will have to send orders to get the product released from the police station & than sent back to you If you have any more question you can mail me & ask me please do all the required favour you can do to seller PLEASE DO NOT CALL ON MY REGISTERED MOBILE AS I MAY NOT BE ABLE TO ANSWER, NON ANSWERING WILL RENDER IN FORECLOSURE OF THIS CLAIM KINDLY MAKE ALL THE COMMUNICATION AT MY REGISTERED EMAIL ADDRESS. Thanks, Regards, Devendra (Space insufficient)
Fifth Response
sir with due respect, the seller had promised to courier company sealed pack product, the product is received by me in broken and opened box secondly the seller had mentioned that product is covered under warranty since the product is not in box pack condition and re-packing done by the seller for your convenience i m uploading the image of the packed product and if you inform me to open, than only packing will be opened and confirmation about the warranty will be confirmed i request you to hold the payment of the seller until i receive the company sealed product with appropriate warranty i have confirmed with the seller that i will receive company sealed product, you can check my communication record please arrange for refund or replacement with new product thanks regards devendra [protected]
Sixth Response
Thank you for your response Asking me again and again to submit i have nearly submitted approximately17 responses in response to your 17 replies You are now officially eligible for case against you in consumer court as soon as the period is over the proceedings will start hence in the mean time i request you to read properly PLEASE DO NOT CALL ON MY REGISTERED MOBILE NUMBER, NON ANSWERING WILL LEAD TO FORECLOSURE OF THE CLAIM KINDLY MAKE ALL THE COMMUNICATION AT MY REGISTERED EMAIL PROVIDED, PLEASE MAKE ALL THE COMMUNICATION IN WRITING VERBAL COMMUNICATIONS WILL NOW HAVE NO MEANING THE SELLER MAKE IT RIGHT PERIOD IS ALSO OVER THE PERIOD OF 4 DAYS AS INFORMED AND AGAIN REINFORMED AFTER 4 DAYS WERE OVER THANKS REGARDS devendra
Hope you all able to read the above mentioned responses
Thank
Regards
Devendra
Verified Support
Sep 27, 2016
eBay.in Customer Care's response Dear dkumar.rajasthan,
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.[protected]@gmail.com
Thanks & Regards,
Team Ebay
Oct 02, 2016
Updated by dkumar.rajasthan Sir,
Today i have received the message from ebay guarantee claim, that my claim is rejected, the message was received by me at 3:52 p.m. checked by me right, sunday ebay makes a call i m unable to answer the call and the claim is closed, i had already mentioned, "PLEASE DO NOT CALL ON MY REGISTERED MOBILE NUMBER, I MAY NOT BE ABLE TO ANSWER THE CALL AND NON ANSWERING OF CALL WILL LEAD TO FORECLOSURE OF CLAIM, KINDLY MAKE ALL COMMUNICATION AT MY EMAIL REGISTERED WITH YOU IN WRITING" verbally there is nothing to prove as the ebay mentions that the call is recorded for monitoring and training purposes but till yet they have not been able to provide me with any of the recording, on saturday i had received call from mr. sanjay i had specifically mentioned please send all the communication at my email registered with you and he disconnected the call and for the evidence i have the recording with me, i had recorded the conversation on my phone since the ebay guarantee claim has been cancelled i m ready to file a complaint in consumer court. hope everyone in the social media will also understand how the seller fools buyers by not providing the product as described by them and how ebay try to cover them even after more than 43 pictures have been provided by me with all the details, i have also provided the product detail page in pdf format, i have also provided the communication between and the seller in pdf format, than also the ebay has failed to evaluate the pictures and communication and the claim has been closed, i request you i m ready to file a complaint in consumer court, this is the last place for ebay to resolve the matter, take back the delivery of the product and give refund, thanks regards, devendra
Oct 03, 2016
Updated by dkumar.rajasthan I really must congratulate ebay for the increase in number of complaints during this diwali season, let me assure ebay if such things keep on prevailing they will be loosing buyers at very fast pace where other companies are trying to increase their database of customer along with qualitative suppliers,
Today i had uploaded three audio at ebayindia.[protected]@gmail.com
from the date of raising of issue till the date of closure of claim, only five times call were received out f that three were answered by me and two were recorded by the call recorder, i have already uploaded the audio and in that i have clearly requested mr. sanjay to send all the communication at my email registered with you and instead on sunday, i had received the message that the claim has been closed, i request consumer complaint and its team to escalate this matter and take it to court so that everyone who visit this site must understand how ebay treats its buyer and how it shadows its seller, i have already submitted the required proof than also ebay guarantee which mentions that every buyer is covered upto 50, 000 has failed to settle this without checking or reading any of the mail, ebay on its ebay buyers guarantee clearly mentions that the all the proofs must be collected verbal communication must be avoided and written communication must be there, ebay itself has failed to follow the guidelines provided on its site, i once again request consumercomplaints to escalate this matter as high as possible, i will also try to spread the news with the pictures on social media so that everyone understand what is the real meaning of the ebay buyer guarantee, the executives have tried my number only 5 times and 3times i have answered and 2 times call was recorded by call recorder.
Oct 03, 2016
Updated by dkumar.rajasthan ebay and its executives are really very reluctant or abstain themselves from making any communication in writing, they try to resolve the matter through conversation over the phone, it is very amusing that ebay dont follow the guidelines laid by them for the user / buyers, they try to shadow sellers where as other online stores / virtual marketing company try to resolve the issue by becoming mediator themselves, if ebay wants it can change all this just check the product delivered by the seller or try to evaluate on the scores collected by them, they can blacklist the seller, its ultimately ebay is paying dearly for the sellers mistakes, in todays time every seller is trying to pull as many buyer as possible, by providing good seller, the sellers rating is done secondly like amazon - amazon fullfilled, flipkart - flipkart -flipkart assurance, snapdeal - snapdeal gold like features can be introduced by ebay so that the buyer feels assured about the amount spent by him on buying the product
Oct 06, 2016
Updated by dkumar.rajasthan sir
with due respect in continuation here is more that i have submitted to ebay
sir
with due respect
Please find attached
Documents related to imei search done by me
i have read the imei number from the box
i have not opened the outer packing done by the seller
according to the imei search
the product as on today is 7 months and 22 days old
according to the seller description, the product is brand new
it carries one year manufacturer warranty
please check for yourself about the imei search report attached
please take this matter more seriously
kindly make all the communication in writing
it is easy to respond if you have any more questions that you have asked please inform
please provide a letter addressed to the office in charge of local police station
so that i can open the box infront of him to check the content
before the period provided by you is over
thanks
regards
We regret the inconvenience caused to you. Please share your concern with your Paisa pay ID or Claim ID at [email protected] to help you.
Thanks & Regards,
Team Ebay